Perficient Digital Transformation

AUGUST 12, 2023

We want to build solutions that you can use to engage with customers across any digital channel in an accessible and inclusive way. Are you? 30 days and counting until Dreamforce 2023 kicks off! This year, Salesforce is expecting about 170,000 people to descend on San Francisco, Sept. What challenges do we see? With Perficient.

Marketing 52

Marketing 52

Blue Ocean

FEBRUARY 22, 2024

Imagine a partner who not only promises to meet your metrics but goes the extra mile to comprehend the nuances of your customer base, adapting strategies to enhance customer satisfaction and loyalty. Green Flag Alert: Your potential partner focuses on understanding how their KPIs are tied to your business goals and outcomes.

Outsourcing 59

Outsourcing Government Sales Collaborations 59

IBM Services

JANUARY 16, 2024

And for legacy institutions with strong brand loyalty, existing products might not be enough to remain competitive over the long term. A finely tuned product development strategy is a holistic, cross-collaborative endeavor with the capacity to help any organization weather unforeseen events or market changes.

Engineering 83

Engineering Manufacturing Collaborations Research 83

Perficient Digital Transformation

FEBRUARY 2, 2024

In this blog post, we’ll examine Salesforce Experience Cloud’s main features and advantages, as well as how it makes it possible to build engaging, branded online communities. Gamification: Gamification tools are used for recognition badges and reputation to keep your members engaged on your site.

Administrative 59

Administrative Right-Sizing Call Center Collaborations 59

Perficient Digital Transformation

JUNE 7, 2023

Their product releases that come out periodically talk about the new and improved functionalities designed to enhance the customer experience and streamline marketing processes. SFMC Spring Release ’23 took place just sometime back and brought to the forefront ground-breaking features and enhancements further supporting email marketers.

Marketing 52

Marketing Out-Tasking Analytics Accounting 52

NoonDalton

FEBRUARY 15, 2024

Businesses across industries are vying not just for market share, but for attention, engagement, and loyalty from an increasingly discerning customer base. By handling these essential yet time-consuming tasks, sales support enables sales professionals to focus more on engaging with clients and less on administrative duties.

Sales 52

Sales Outsourcing Administrative Flexibility 52

IBM Services

MARCH 8, 2024

Increasingly, these customers desire benefits like free shipping or designated loyalty programs. Increasingly, these customers desire benefits like free shipping or designated loyalty programs. The ecommerce market has grown exponentially over the last decade. This can force businesses to bring down prices to compete.

E-Commerce 87

E-Commerce Retail Sales Marketing 87

Perficient Digital Transformation

NOVEMBER 6, 2023

Fresh from the latest experimentation and personalization conferences, it’s evident that while artificial intelligence (AI) is the top trend, personalization remains a pivotal factor in your website and native mobile app. Surprisingly, many companies still underutilize this powerful tool.

Banking 52

Banking Marketing Research Accounting 52

Pure Moderation

OCTOBER 19, 2022

They’re talking to customers firsthand and ensuring customer satisfaction and loyalty are achieved. Establish Customer Loyalty. And the easiest way to lose this loyalty is through poor customer service experience. However, customer service objectives go beyond this understanding. Is this the kind of service you want?

Customer Service 97

Customer Service Service Data Entry Automation 97

Perficient Digital Transformation

JUNE 23, 2023

These organizations realize that there is still a ”C” hiding in B2B and are deploying some of the same B2C tactics to drive awareness, conversions, and long-term loyalty. Look at companies like Salesforce or HubSpot for examples of great B2B consumer experiences. Many organizations in the medical device space aren’t keeping pace.

Marketing 52

Marketing Sales Healthcare Research 52

Everest Group

FEBRUARY 23, 2023

Through brand communities, companies can gain loyal, engaged advocates and customer insights that are key to personalization. With the help of engagement service providers, enterprises can realize tremendous business value by using this marketing channel.

Service 52

Service Co-Sourcing Marketing Out-Tasking 52

Mattsen Kumar

MARCH 7, 2023

Doing so can widen their reach to a larger audience, boost user engagement, decrease overhead costs, help them remain compliant with global regulations, and much more. Improve Learning Outcomes It is a known fact that eLearning offers more flexibility than the traditional method of teaching. billion by 2030, witnessing a CAGR of 17.5%

Reduced Costs 52

Reduced Costs Regulations Customer Support Marketing 52

Infosys Consulting

SEPTEMBER 27, 2023

This information, along with leveraging technology, can generate insights to enhance customer engagement, establish loyalty, and increase customer satisfaction. This information, along with leveraging technology, can generate insights to enhance customer engagement, establish loyalty, and increase customer satisfaction.

Service 52

Service Sales Banking Marketing 52

Perficient Digital Transformation

JULY 11, 2022

We’re engaging in more and more conversations with healthcare organizations about ways to help you authentically and diligently address diversity, equity, and inclusion (DE&I) across the healthcare experience. Ensuring that everyone feels a sense of belonging builds trust, brand loyalty, and adherence to clinical protocols.

Healthcare 64

Healthcare Insurance Collaborations Research 64

Avasant

OCTOBER 14, 2021

Rapidly changing consumer behavior has forced companies to deploy new customer engagement channels with 61% of enterprises exploring new delivery models. For this, a service provider must be fully engaged across the end-to-end customer journey.”. Innovators: Atos , Deloitte , NTT DATA , TCS , and Tech Mahindra.

Research 59

Research Design Management Customer Service 59

31 West

MARCH 24, 2024

DSPM isn’t just about securing data; it transforms how tech firms engage and hold the trust of those they serve. It’s subtle, but substantial – like having an unbreakable shield that not only guards but also enhances capabilities. So what happens when DSPM becomes part of the customer service equation?

Customer Service 100

Customer Service Service Call Center Outsourcing 100

NoonDalton

MAY 29, 2023

This is particularly true in the context of remote customer engagement, which has become increasingly prevalent. When businesses deliver an experience that meets or exceeds customer expectations, it fosters loyalty and opens doors for further relationship growth.

Call Center 52

Call Center Automation Insurance Out-Tasking 52

Automation Anywhere

JANUARY 7, 2021

Evolving economical and global forces have shifted the business landscape towards lower barriers to entry, increased suppliers, higher customer expectations, and reduced brand loyalty. By automating processes, the companies have been able to enhance their performance cost-effectively.

Robotics Process Automation 96

Robotics Process Automation BPO Automation Business Process Outsourcing 96

Paysquare

MARCH 21, 2023

According to a study by the American Payroll Association in 2020, approximately 68% of American workers reported being stressed about their finances, and nearly one-third of respondents indicated that financial concerns had a negative impact on their productivity at work.

Payroll 52

Payroll Finance Insurance Regulations 52

Capgemini

JUNE 1, 2023

Some firms may view customer experience (CX) initiatives as a trade-off and prioritize other outcomes that they see as having a clearer link to value, such as cost reduction or revenue growth. This may lead to customer experience initiatives being deprioritized or underfunded during budget season.

Sourcing 52

Sourcing Banking Analytics Reduced Costs 52

Automation Anywhere

APRIL 13, 2021

When patients form positive impressions and relationships, get their problems solved in a timely manner, and achieve acceptable medical outcomes, they start to trust the system more. One was that Yelp reviews reveal additional aspects of a healthcare encounter that impact care outcomes. Why is the experience important?

Healthcare 96

Healthcare Robotics Process Automation Out-Tasking Insurance 96

Simplr

AUGUST 1, 2022

A chatbot is a computer program that simulates human-like conversations using artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) via communication channels such as websites, messaging platforms, mobile apps, or the telephone for customer engagement purposes. Don’t fall into this trap!

Sourcing 105

Sourcing Sales Customer Service Retail 105

Influx

DECEMBER 13, 2022

It helps to establish trust and build loyalty. . Instead of siloing customer success and marketing teams, these departments should work together to produce the best outcomes. Instead of siloing customer success and marketing teams, these departments should work together to produce the best outcomes. What is customer success? .

Marketing 52

Marketing Customer Support Design Engineering 52

IBM Services

APRIL 4, 2022

Instead, it’s about helping customers through their 100’s of micro-decisions across their buyer journey and engaging, delighting and motivating customers to convert. Are you considering the possibility of extending your business models? This requires the thoughtful, orchestrated execution of technology across your entire business.

E-Commerce 73

E-Commerce Retail Right-Sizing Advisory 73

Simplr

NOVEMBER 21, 2022

To meet and exceed customer expectations, brands must prioritize CX to inform insights and drive decisions that will grow their customer base and increase brand loyalty. Brands that excel in CX promote a customer-centric culture and adopt inclusive approaches to CX that encompass all departments. Why CX Is Important.

Human Resources 93

Human Resources Customer Support Collaborations Research 93

IBM Business Partners

JULY 10, 2023

points of higher customer satisfaction on a scale of 0 to 100, demonstrating that a happier, more engaged workforce translates into improved customer satisfaction. points of higher customer satisfaction on a scale of 0 to 100, demonstrating that a happier, more engaged workforce translates into improved customer satisfaction.

Automation 58

Automation Jobbing Human Resources Research 58

Metasource

FEBRUARY 6, 2024

When humans can monitor and intervene, organizations can prevent unintended consequences or biased outcomes and align technology with ethical standards. Whether in customer service , support, or engagement, the combination of human understanding and AI efficiency leads to improved customer satisfaction and loyalty.

Human Resources 52

Human Resources Out-Tasking Automation Collaborations 52

VXI

AUGUST 24, 2021

An organization that delivers award-winning CX nurtures customer loyalty and constantly gains benefits from their business such as valuable testimonials and word-of-mouth referrals. What does it take for a Business Process Outsourcing (BPO) company to be called a world-class provider of award-winning customer experience (CX)?

BPO 105

BPO Customer Service Business Process Outsourcing Service 105

Hyland

AUGUST 4, 2022

Loyalty does not magically occur when the deal closes. It is fostered and supported by everyone who is committed to realizing the value of the investment in a vendor’s offerings, so customers can achieve desired business outcomes, year over year. Growing your customer success career. Daniel Jimenez , Manager, Renewal Management.

Management 52

Management Sales Jobbing Customer Support 52

IBM Business Partners

JULY 11, 2023

The number of IoT connected devices are growing in practically every industry, and is even predicted to reach 29 billion worldwide by 2030. IoT has quite literally become a household name as it is a key component in everyday items, such as appliances, cars and consumer products.

Government 55

Government Engineering Retail Manufacturing 55

Mattsen Kumar

FEBRUARY 3, 2023

In order to ensure a positive customer experience, it is essential for companies to measure and track key performance indicators (KPIs). In this article, we’ll look at the most significant customer experience KPIs for call centers , and how you can use them to track and improve customer service.

Call Center 52

Call Center Customer Service Out-Tasking Analytics 52

Groove Technology

NOVEMBER 15, 2021

So, your e-commerce conversion rate is the process of optimizing your website for more purchases, cart items, etc. In addition, consumers sometimes see online shopping sites as a place to gather information rather than buy. Even when they are in a brick-and-mortar store, shoppers often compare prices online before making a purchase.

E-Commerce 246

E-Commerce Sales Analytics Retail 246

IBM Business Partners

AUGUST 28, 2023

Here, we’ll lay out the text-mining process, highlighting each step and its significance to the overall outcome. Manually processing data at that scale, however, can prove prohibitively costly and time-consuming. One of the best ways to take advantage of social media data is to implement text-mining programs that streamline the process.

Co-Sourcing 58

Co-Sourcing Marketing Out-Tasking Sourcing 58

IBM Services

FEBRUARY 24, 2022

Instead, it’s about engaging, delighting and motivating customers to convert and requires the thoughtful, orchestrated execution of technology across your entire business. Are you considering the possibility of extending your business models? Then what is dumb commerce? Gartner, 2021. Turning commerce into your growth engine.

E-Commerce 52

E-Commerce Retail Right-Sizing Advisory 52

Magellan Solutions

APRIL 25, 2023

In this article, you’ll learn the three initial questions to ask before choosing a customer support outsourcing service to promote a more positive customer experience and boost your customer loyalty and retention rates. Every business must exhibit excellent customer support services to win more loyal customers.

Customer Support 52

Customer Support Outsourcing Call Center Offshoring 52

Groove Technology

FEBRUARY 2, 2022

The eLearning sector is expanding rapidly. There are numerous free and paid resources available for businesses of all sizes. As a result, a successful LMS makes learning new skills, growing your business, and training your personnel has never been easier. The Elearning Sector Is Expanding Rapidly. Essential skills. Data entry and software skills.

Right-Sizing 130

Right-Sizing Design Data Entry Jobbing 130

Magellan Solutions

JUNE 12, 2021

Patterns that associate with key outcomes, both the successful sale conversion and cart abandonment. . Offshore Call Center Services Uses Speech Analytics to Improve Customer Journey. Offshore call center services are often called IT-enabled BPO services. How Offshore Call Center Services Use Speech Analytics? Click to chat. Social media.

Call Center 52

Call Center Offshoring Analytics Service 52