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The Great Debate: Global Business Services Versus Outsourcing | Blog

Everest Group

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Reach out to us to learn more. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing?

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Navigating the Landscape: The Cost and Benefits of Generative AI Implementation | Blog

Everest Group

Generative AI (gen AI) can significantly benefit the BFSI industry. Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Gen AI has recently gained considerable attention in the banking, financial services, and insurance (BFSI) industry.

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Elevating Customer Experience through Data-Driven Excellence | Blog

Everest Group

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Learn more about how AI and D&A can work together to deliver exceptional CX in this blog.

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Kickstart Your Hybrid Copilot Journey with M365 Copilot | Blog

Everest Group

Delve into this transformative shift and potential opportunities for enterprises and service providers in this blog. The human-in-the-loop concept ensures governance and accountability, representing a crucial shift toward responsible AI implementation. Reach out to discuss further. “Our vision is pretty straightforward. .

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The Generative AI Revolution: Transforming Customer Experience Management | Blog

Everest Group

Generative Artificial Intelligence (AI) is poised to revolutionize customer experience management (CXM) by creating personalized, empathetic, and more fulfilling experiences that drive brand loyalty and business growth. Learn more on this topic in the webinar, The Generative AI Advantage in Enterprise CXM Operations.

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Consulting Playbook: Organizational Readiness for Gen AI Adoption | Blog

Everest Group

While most enterprises today want to adopt generative AI (gen AI), they struggle to embrace it because of organizational unpreparedness. Discover Everest Group’s Organizational Gen AI Readiness Framework, which includes critical strategy and operations components for successful gen AI adoption.

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For the planet and people: IBM’s focus on AI ethics in sustainability

IBM Services

AI can be a force for good, but it might also lead to environmental and sustainability concerns. “But it’s important to reap these benefits while minimizing the environmental impact. . “But it’s important to reap these benefits while minimizing the environmental impact.