Everest Group

NOVEMBER 10, 2023

Organizations across various industries are increasingly embracing low-code solutions to streamline their application development processes and enhance operational agility. Looking ahead, low-code technology’s influence will expand beyond internal applications to include customer-facing solutions and seamless integrations.

Insurance 105

Insurance Finance Healthcare Information Technology 105

31 West

JANUARY 9, 2024

Introduction to AWS Solutions Architect Role Amazon Web Services (AWS) is a cloud computing platform that offers a broad range of cloud services to organizations of all sizes. The architects are also involved in migrating existing systems to new services on Amazon’s platform.

Right-Sizing 130

Right-Sizing Design Service Research 130

IBM Services

APRIL 18, 2024

A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. This is the potential of artificial general intelligence (AGI), a hypothetical technology that may be poised to revolutionize nearly every aspect of human life and work.

Research 89

Research Out-Tasking Manufacturing E-Commerce 89

IBM Services

MARCH 20, 2024

Each year we see the challenges that enterprises face become more complex as they strive to keep up with the latest technologies, such as generative AI, and increasing customer expectations. This includes cyber incidents, technology failures, natural disasters and more. Similarly, in the U.S.

Cybersecurity 81

Cybersecurity Regulations Banking Risk Management 81

Groove Technology

MAY 8, 2023

Are you struggling to decide between using Anypoint Platform or an ESB (Enterprise Service Bus) for your business integration needs? In this article, we will compare Anypoint Platform vs ESBs, discuss their differences, and help you make an informed decision. Why Choose Groove Technology for Anypoint Platform Integration?

Flexibility 130

Flexibility Design Software Management 130

IBM Services

JANUARY 12, 2024

The integration of artificial intelligence (AI) has ushered in a new era of technological progress, offering a spectrum of benefits across industries. However, as AI services find a home in cloud platforms, the issue of data confidentiality takes center stage. This ensures that students can trust the output in front of them.

Regulations 104

Regulations Healthcare Administrative Finance 104

Groove Technology

AUGUST 15, 2023

IT staffing services have become increasingly popular in recent years as companies look for ways to stay competitive in the fast-paced digital age. These services provide organizations with access to skilled IT professionals who can help them meet their technology needs and drive growth.

Service 100

Service Cybersecurity External Service Provider Right-Sizing 100

IBM Services

DECEMBER 18, 2023

This is information relating to the Earth’s surface, its climate, the people who live on it, its ecosystems and more. Geographic information systems (GIS ) visualize and make sense of this data, helping people and businesses better understand the patterns and relationships of our world.

Government 106

Government Sourcing Efficiency Reduced Costs 106

Offshore India Data Entry

FEBRUARY 29, 2024

To ease this documentation burden, many legal firms are turning to legal data entry outsourcing service providers. Legal data entry outsourcing delivers quick turnaround times and 99% accuracy thanks to innovative technologies like AI-powered data capture. This redirects skilled professionals from higher-value work.

Data Entry 105

Data Entry Outsourcing BPO Offshoring 105

IBM Services

FEBRUARY 13, 2024

For example, organizations can use generative AI to: Quickly turn mountains of unstructured text into specific and usable document summaries, paving the way for more informed decision-making. This data is fed into generational models, and there are a few to choose from, each developed to excel at a specific task.

Out-Tasking 126

Out-Tasking Design Automation Sales 126

Everest Group

APRIL 3, 2024

Generative AI (gen AI) can significantly benefit the BFSI industry. Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Gen AI has recently gained considerable attention in the banking, financial services, and insurance (BFSI) industry.

Regulations 69

Regulations Out-Tasking Insurance Cybersecurity 69

IBM Services

FEBRUARY 23, 2024

Beyond the simplistic chat bubble of conversational AI lies a complex blend of technologies, with natural language processing (NLP) taking center stage. These technologies enable systems to interact, learn from interactions, adapt and become more efficient.

Healthcare 106

Healthcare Customer Service Analytics E-Commerce 106

Paysquare

APRIL 24, 2024

iv) Industry-Specific Standards: Industry-specific standards are regulations that are targeted to particular industries and make sure small enterprises meet quality, safety and operational standards. v) Data Protection Laws: Data protection laws are rules created to secure personal information.

Payroll 52

Payroll Regulations Outsourcing Finance 52

Paysquare

JULY 28, 2023

Numerous enterprises prefer to enlist the assistance of proficient service providers in managing their payroll operations, with the goal of improving efficiency and streamlining procedures. Undertaking an evaluation of payroll outsourcing service providers can furnish businesses with numerous benefits.

Payroll 98

Payroll Outsourcing Regulations Customer Support 98

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Fissell brings over 20 years of events and information services product leadership experience to the role.

Advisory 72

Advisory Research Shared Services Sourcing 72

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

Customer Service BPO Service Nearshoring 52

3Pillar Global

DECEMBER 4, 2023

This use case is transformational, and has the potential to disrupt business models and industries. Which means, as an information services business, if you’re looking for the best and fastest way to gain a competitive edge, you need to invest in game-changing AI. Generative AI will transform how we think about product design.

Service 98

Service Engineering Efficiency Design 98

Capgemini

FEBRUARY 28, 2024

Network knowledge at your fingertips Generative AI is a gamechanger when it comes to intelligent document querying and information retrieval. Through the help of Gen AI-enabled tools, users can quickly search for specific clauses or ask direct questions, such as “What are the security procedures for accessing this site?”

Automation 52

Automation Streamline Operations Engineering Management 52

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Support as a Service (aka SaaS) is similar to Software as a Service, but instead of providing software, this service offers support solutions on a subscription basis — giving you the same level of autonomy over external support.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

IBM Services

FEBRUARY 12, 2024

Advancements in technology mean customers can order virtually any product and receive it in less than a week. Across arguably every industry, business leaders view a great customer experience strategy as a key differentiator. Many customers were limited to the goods and services in their near vicinity.

E-Commerce 103

E-Commerce Retail Manufacturing Analytics 103

IBM Services

APRIL 1, 2024

Now, enterprises can adopt the foundational principles of this technology and apply them within their operations, further enriched by contextualization and security. With IBM watsonx™ Assistant, companies can build large language models and train them using proprietary information, all while helping to ensure the security of their data.

Analytics 85

Analytics Sales Out-Tasking Automation 85

Zinnov

FEBRUARY 22, 2024

Throughout 2023, the global stage was set against a backdrop of economic and geopolitical challenges that tested the resilience of markets and industries alike. The overall M&A deal activity ascending to a six-quarter peak in Q4 2023 sets a strong precedent with a narrative of resilience for Technology Services M&A.

Service 59

Service Marketing 59

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. AI helps in understanding nearly any industry by collecting and analyzing tremendous amounts of information efficiently and accurately.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Magellan Solutions

APRIL 25, 2024

As your business grows, integrating technology to automate processes becomes essential. When you hear outsourcing or partnering with a third-party service provider, you may think it’s costly, especially for start-up SMEs. What do my customers need specifically? Should You Outsource Tech Support? 24/7 Availability.

Outsourcing 52

Outsourcing Reduced Overhead BPO Nearshoring 52

Paysquare

JULY 26, 2023

By outsourcing accounting to third-party service providers, businesses can gain significant benefits. Accounting outsourcing is the practice of outsourcing or delegating accounting and financial tasks to an external service provider or specialized accounting firm. Why Outsource Accounting Services?

Accounting 95

Accounting Outsourcing Reduced Costs Regulations 95

Hyland

JULY 19, 2022

Explore by: Role | Industry | Product. You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. You’ll have a chance to discover how to consolidate information silos and solve varied business needs across your organization.

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

Amzur

JANUARY 31, 2024

Introduction As technology continues to advance at a rapid pace, businesses across the globe are constantly seeking innovative solutions to streamline their operations and stay ahead of the competition. Users can then refine these drafts to save time and boost efficiency in areas like customer service, HR, and marketing.

Data Entry 103

Data Entry Finance Out-Tasking Analytics 103

IBM Services

NOVEMBER 15, 2023

Watsonx gives organizations the ability to refine foundation models with their own domain-specific data to gain competitive advantage and ensure factual grounding to external sources of knowledge. ISVs need the flexibility to choose models appropriate to their industry, domain and use case.

Co-Sourcing 93

Co-Sourcing Supply Chain Management Engineering Sales 93

Magellan Solutions

APRIL 1, 2024

Technology is the backbone of modern business, but keeping up with IT demands can be overwhelming. Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. Managed service providers (MSPs) stay on top of the latest advancements, so you don’t have to.

Management 52

Management Service Cybersecurity Right-Sizing 52

Magellan Solutions

MARCH 22, 2024

Technology has become integral to business operations, enabling companies to expand their teams, reach broader customer bases, and streamline processes. However, managing IT systems can overwhelm business owners, particularly those without dedicated in-house IT departments, and this is where outsourced IT services come into play.

Outsourcing 52

Outsourcing Service IT Outsourcing BPO 52

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Unlike classical computers using bits, quantum computers employ qubits, such as photons or atoms, for information encoding.

Supply Chain Management 59

Supply Chain Management Research Collaborations Reduced Costs 59

Amzur

APRIL 18, 2024

From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. Machine Learning, a branch of AI technology, can be used to automate the tedious tasks of cleansing and integrating data, ensuring accuracy for reliable analysis.

Cybersecurity 100

Cybersecurity Out-Tasking Automation Research 100

Magellan Solutions

APRIL 2, 2024

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO) , small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs.

Data Entry 52

Data Entry BPO Right-Sizing Call Center 52

Everest Group

DECEMBER 15, 2023

Navigating the volatile tech talent market is crucial, but service providers are discovering that finding talent with the needed skillsets is challenging. Read on to discover how leading IT service providers are managing the tech talent turbulence to build a future-ready workforce.

Marketing 69

Marketing Cybersecurity Analytics Service 69

Magellan Solutions

JANUARY 23, 2024

Technology empowers modern small businesses to drive innovation, enhance collaboration, and streamline operations daily. Keep reading as we explore how having a small business IT technical support can resolve technology-related issues and find some tips on how to make sure to receive the best IT support service.

Cybersecurity 52

Cybersecurity Out-Tasking Right-Sizing Software 52

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 98

Marketing Robotics Process Automation Service Insurance 98

IBM Services

FEBRUARY 22, 2024

As we see enterprises increasingly face geographic requirements around sovereignty, IBM Cloud® is committed to helping clients navigate beyond the complexity so they can drive true transformation with innovative hybrid cloud technologies. We believe this is particularly important with the rise of generative AI.

Regulations 80

Regulations Cybersecurity Design Government 80