Everest Group

MAY 22, 2024

Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?”

Robotics Process Automation 69

Robotics Process Automation Right-Sizing Sourcing Call Center 69

Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Gen AI has recently gained considerable attention in the banking, financial services, and insurance (BFSI) industry. Non-compliance with these regulations may lead to fines and legal consequences.

Regulations 69

Regulations Out-Tasking Insurance Cybersecurity 69

Redial

SEPTEMBER 6, 2023

Is your company growing and knows how important customer service is to success? Outsourcing customer support to a call center can offer several advantages , including cost savings and improved service quality. This blog post will share the top five elements your company must consider before hiring a call center.

Call Center 100

Call Center Customer Support Flexibility Research 100

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. Our research found that each company adopted a different approach to building a strong employer brand when navigating through specific challenges.

Collaborations 64

Collaborations Global Business Services Out-Tasking Flexibility 64

Everest Group

MARCH 13, 2024

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. There is one certainty: the need for a strong IBM, service provider, and hyperscaler value proposition will continue to grow for BFSI clients.

Banking 64

Banking Insurance Out-Tasking Efficiency 64

inDinero

SEPTEMBER 28, 2023

At indinero, we stand as a beacon of excellence, offering fractional CFO services for startups and a range of outsourced CFO solutions for startups, ensuring your venture’s financial foundation is as innovative as your business idea. What are the Benefits of Using CFO Services for Startups? Need Outsourced Accounting for Startups?

Outsourcing 98

Outsourcing Service Finance Accounting 98

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Everest Group

OCTOBER 6, 2021

While organizations are certainly familiar with on-premise technologies in contact centers, today’s enhancement on the premise-based technology model is delivering an exceptional digital customer experience, innovation, flexibility, and lower cost. Meet the Contact Center as a Service (CCaaS) operated on the cloud.

Service 52

Service Analytics Flexibility Automation 52

Groove Technology

JUNE 28, 2023

This is where custom Android app development services come into play. Market Research: Conducting market research helps identify the competition, user demands, and trends in the relevant industry. This level of customization allows for greater flexibility, scalability, and integration with existing systems.

Service 100

Service Analytics Design Research 100

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 52

Service Flexibility Healthcare Outsourcing 52

Influx

JUNE 23, 2021

Let us first clarify what ‘ SaaS ’ support is and what ‘ Support as a Service ’ is. Historically, ‘ SaaS’ was used as a short for ‘ software as a service’ business types – think Microsoft, Canva, Shopify –, but more recently, this describes on-demand delivery systems to a business’ customer support operation - ‘Support as a Service’.

Customer Support 52

Customer Support Flexibility Service Customer Service 52

Everest Group

NOVEMBER 15, 2023

Everest Group’s Strategic Engagement Reviews (SERs) reveal several key trends that hinder enterprises from realizing maximum value from business process services (BPS) contracts. Read on for insights into the research. Connect with us to discuss BPS contracting. As the saying goes, “Where there’s smoke, there’s fire.”

Outsourcing 59

Outsourcing Government Banking Service 59

Everest Group

AUGUST 30, 2022

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.

Global Business Services 52

Global Business Services Service Advisory Research 52

Everest Group

JANUARY 17, 2023

As part of the engagement, we provided the following services to the client: Identified key strengths and development opportunities for the platform and provided short-term and long-term roadmap recommendations for prioritizing features. In this blog, we’ll focus on the application development capabilities. Assessment dimensions.

Research 52

Research Collaborations Sourcing Design 52

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Read on to learn more.

Insurance 52

Insurance Robotics Process Automation Risk Management Risk Management 52

Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Seizing opportunities in this growing market can set brands apart.

Right-Sizing 52

Right-Sizing Sourcing Analytics Marketing 52

Groove Technology

JULY 2, 2023

Introduction: Understanding Business Development Outsourcing Business development outsourcing refers to the practice of delegating certain aspects of an organization's business development activities to external service providers. This enables them to offer specialized services tailored to the unique needs and objectives of their clients.

Business Development 100

Business Development Outsourcing External Service Provider Flexibility 100

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Our research shows that 70% of teams are likely to operate in hybrid models moving forward.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

Everest Group

JULY 8, 2022

India’s continued position as a leading destination for Global Capacity Centers (GCCs) was among the key themes emerging from the first hybrid National Association of Software and Service Companies (NASSCOM) GCC Conclave on June 29-30 in Hyderabad. Mature GCCs are betting big on services orchestration.

Nearshoring 52

Nearshoring Offshoring Banking Flexibility 52

Everest Group

FEBRUARY 24, 2023

Driven by massively increased device penetration and interconnectedness in recent years, combined with rising investments and research from technology and solutions providers, Wi-Fi 6/6E and private 5G technologies both offer substantial opportunities for enterprise development.

Manufacturing 52

Manufacturing Healthcare Analytics Efficiency 52

Groove Technology

AUGUST 1, 2023

In today's fast-paced digital landscape, website development outsourcing services offer a range of benefits, from cost savings to access to a global talent pool. Website development outsourcing services offer a range of benefits Understanding Outsourcing in Web Development What does it mean to outsource web development?

Outsourcing 100

Outsourcing Collaborations Research Offshoring 100

Pure Moderation

MAY 22, 2022

Better Flexibility Access To Highly Skilled Talents Cost-Efficient Focus On Core Business Aspects Improved Customer Satisfaction. This is where customer service outsourcing may be of help. What Is Customer Service Outsourcing? There are an array of customer support services you could delegate or subcontract.

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

Everest Group

NOVEMBER 30, 2023

Solutions such as patient engagement, denial management, and medical coding are in demand as healthcare providers are expected to continue prioritizing solutions that not only address current challenges but also provide flexibility for future developments in the healthcare landscape. LEARN MORE ABOUT Top Service Providers

Management 64

Management Healthcare Sourcing Flexibility 64

IBM Business Partners

MAY 10, 2024

Beyond artificial intelligence (AI) , deep learning drives many applications that improve automation , including everyday products and services like digital assistants, voice-enabled consumer electronics, credit card fraud detection and more. appeared first on IBM Blog.

Out-Tasking 101

Out-Tasking Flexibility Manufacturing Efficiency 101

Everest Group

MAY 24, 2023

Partnering with service providers will help insurers overcome barriers and improve efficiencies. By partnering with service providers or using third-party platforms and tools to accelerate their use of modern technologies, insurers have the potential to achieve large-scale cost savings and headcount reduction benefits.

Insurance 52

Insurance Risk Management Risk Management Analytics 52

IBM Services

OCTOBER 9, 2023

Not only can AI help improve certain services people rely on every day, but it can also help bridge the gap between local government, its employees and its residents. AI has also begun to provide concrete use cases indicating how the technology can help improve customer service in a tangible way.

Government 54

Government Service Call Center Regulations 54

IBM Services

NOVEMBER 20, 2023

Specifically, we are building flexible and modular identity solutions that are designed to help clients connect their existing IAM capabilities, bridge the gap between legacy and cloud-based solutions, and augment capabilities that are missing from within these respective toolsets. .” and/or its affiliates in the U.S.

Management 71

Management Research Flexibility Design 71

Everest Group

MAY 8, 2023

Ideally, GBS should be viewed as a type of managed services model, with full purview over delivery location decisions A well-defined strategy should be in place, with clearly articulated and previously communicated principles backed with data as to what should go where (also known as sign on the door). There will be surprises.

Jobbing 52

Jobbing Flexibility Research Management 52

Redial

NOVEMBER 25, 2022

If you have been reading our latest blogs, you know South Africa has been a topic of discussion, becoming a preferred destination for BPOs searching for lower costs and stronger infrastructure. . As BPOs continue to focus on increasing their overall profitability, they are also seeking more flexible and cost-effective solutions.

BPO 130

BPO Business Process Outsourcing Outsourcing Manufacturing 130

Everest Group

NOVEMBER 28, 2023

Everest Group’s research shows just about half of the major US-based property and casualty (P&C) insurers utilize MGAs to cover specialized risk. To support their vision, MGAs need modern, flexible technology that enhances customer experience and increases new business and retention.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options. Insurers also need to drive superior efficiency by enabling data-driven and analytics-driven claims processing.

Insurance 59

Insurance Analytics Right-Sizing Sourcing 59

Groove Technology

AUGUST 31, 2021

Others use specialized software development services to meet their meager resource needs. Quality products – advanced technology – reasonable prices – quick and flexible adaptation in all situations to help bring customers the most reliable and high-class service experience. Be flexible with a team size.

Software 246

Software Outsourcing Right-Sizing Engineering 246

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Offshore India Data Entry

APRIL 19, 2024

Outsourcing services can be broadly categorized into two main types: 1. Examples include payroll management, data entry, and accounting services. Front-Office Outsourcing: Front-office BPO involves customer-related services, such as marketing or tech support.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

Groove Technology

JULY 19, 2023

developers is becoming more popular: Cost savings: Outsourcing developers can be significantly cheaper than maintaining an in-house team, especially if your business doesn't require full-time development services. Flexibility: Outsourcing provides flexibility in terms of project scope and timeline. development.

Outsourcing 100

Outsourcing Flexibility Research Out-Tasking 100

Pure Moderation

MAY 19, 2022

Are you wondering how you should outsource customer service? Outsourcing customer service entails hiring a third party company to provide your support services for you. In other words, the quality of service is in the hands of an outsourcing team. How To Outsource Customer Service (Forbes, 2022).

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

3Pillar Global

SEPTEMBER 21, 2023

Trial and Error: The Driving Force in Design Progress Fields like scientific research, mathematics, physics, and medicine all approach problem-solving with an iterative trial-and-error mindset. Without question, trial-and-error iteration is the spine of successful digital product design in financial services today.

Design 91

Design Flexibility Banking Service 91