Zinnov

MARCH 22, 2024

Leadership Traits That Drive Excellence with Rick Crandall, Chairman, CEO, Donnelley Financial The Power of The Brain In The Autonomous Enterprise with Alan Trefler, Founder And CEO, Pegasystems AI For The Planet, People, And Profit with James E Heppelmann, CEO, PTC Smart Hospitals: The Future of Augmented Healthcare with Hema Purohit, CTO – EMEA, (..)

Healthcare 52

Healthcare Analytics 52

Everest Group

JUNE 7, 2023

Augmented with technology, providers utilized their domain expertise to support buyers across different industries. The research will enable buyers to select the best-fit provider for their needs, while providers will be able to benchmark themselves against the competition.

Outsourcing 52

Outsourcing Service Global Business Services Shared Services 52

Perficient Digital Transformation

MAY 30, 2023

Adobe Summit EMEA 2023 kicks off next week on Thursday, June 8 in London and we’re excited to be there, back in person for the first time since 2019. We’ll hear from women who are leaders in their industries, connect with peers, and enjoy a proper English breakfast.

Analytics 59

Analytics 59

Everest Group

SEPTEMBER 6, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

Management 64

Management Service Outsourcing Marketing 64

Raya Contact Center

DECEMBER 4, 2023

Insightful Reflections from David Rickard, Partner at Everest Group, as RAYA CX is recognized as a Major Contender and Star Performer in Everest Group’s 2023 #CXM PEAK Matrix® EMEA assessment. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management.

Efficiency 40

Efficiency Management Marketing Service 40

TTEC

DECEMBER 24, 2021

Joined by Alistair Niederer, Head of EMEA at TTEC, the two discuss topics with host Mark Hillary such as pro-active CX investments, work at home, hybrid operating models, technology adoption, plus what to look out for in 2022. Alistair Niederer, Head of EMEA, TTEC. Invitees: Peter Ryan, Principal Analyst, Ryan Strategic Advisory.

Advisory 52

Advisory Analytics Engineering 52

Everest Group

MAY 13, 2022

As enterprises struggled to hire talent, providers stepped in with their expertise to augment talent acquisition activities for clients of all sizes and across industries. LEARN MORE ABOUT Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2022 – Global and EMEA. Our Latest Thinking. Learn More.

Outsourcing 52

Outsourcing Service Marketing 52

Everest Group

MAY 11, 2023

Are some industry verticals performing better, and does the size or age of the GBS matter? What helps attract/drive away high-potential tech talent?

Global Business Services 52

Global Business Services Customer Service Software Marketing 52

Zinnov

AUGUST 10, 2022

Hence, it chose to target the underserved geographies and industry verticals to fill in the existing demand-supply gaps. Further, Laiye also announced an investment of USD 50 Mn in EMEA over the next 3 years to partner with local players and establish its presence. across diverse industries.

Automation 96

Automation Robotics Process Automation Marketing Retail 96

Zinnov

AUGUST 10, 2022

Hence, it chose to target the underserved geographies and industry verticals to fill in the existing demand-supply gaps. Further, Laiye also announced an investment of USD 50 Mn in EMEA over the next 3 years to partner with local players and establish its presence. across diverse industries.

Automation 96

Automation Robotics Process Automation Marketing Retail 96

TTEC

JUNE 24, 2022

Invitee: Wayne Kay - Vice President, Partners & Strategic Alliances, EMEA. Show Notes: Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Service 52

Service Engineering 52

TTEC

DECEMBER 7, 2021

You'll hear about the new state of the art Leeds contact centre, its launch and having to quickly shift to work-from-home (WFH) while managing a transition from the previous supplier, as well as many other challenging experiences during a very unusual time for the industry. Host: Mark Hillary - CX Analyst & Author.

Engineering 52

Engineering Customer Service Management Service 52

TTEC

FEBRUARY 14, 2023

Mobile menu section: Mobile menu links: Menu title: Home Menu link: / Menu title: Contact Us Menu link: /contact-us Menu title: Services Menu children: Menu title: Customer Experience Strategy Menu link: /customer-experience-strategy Menu title: Data Analytics Menu link: /data-analytics Menu title: Digital Experience Transformation Menu link: /ttec-digital (..)

Retail 52

Retail Healthcare Government Analytics 52

Everest Group

OCTOBER 5, 2021

Nitish Mittal , Partner at Everest Group, will join Ivo Ruff, EMEA Brand Performance Analytics Lead at Janssen Pharmaceuticals, and Rohit Vashisht, CEO at WhizAI, in this webinar to discuss the multiple industry trends driving the shift from traditional to augmented analytics. Live, virtual event. Presenters. Nitish Mittal.

Analytics 52

Analytics Pharmaceuticals Service 52

Perficient Digital Transformation

AUGUST 4, 2023

With proprietary tools and a wealth of industry data, we deliver swift, actionable insights to help understand your organization’s competitive positioning. Envision Online builds on Perficient’s industry IP to help clients reach strategic decisions faster and speed time to market.

Service 98

Service Right-Sizing Research Healthcare 98

TTEC

AUGUST 10, 2021

Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod. The UK government has announced that the sector must go fully electric from 2030. This means that there is a very strong focus on 100% electric vehicles - EV's.

Analytics 78

Analytics Government Engineering 78

ScaleHub

JANUARY 12, 2022

ScaleHub is excited to announce the newest addition to our team, as Susanne Richter-Wills steps into the role of Vice President Sales for Europe, the Middle East, and Africa (EMEA). Susanne brings her substantial knowledge of the BPO market as she assumes oversight of all sales activities in the EMEA region. New business development.

Sales 52

Sales BPO Insurance Banking 52

Raya Contact Center

MARCH 10, 2022

The ceremony was attended by key players of the customer experience industry in the Gulf region and worldwide. The winners’ list also included the Ministry of Health and Prevention UAE, the Ministry of Industry and Mineral Resources – KSA, and the Ministry of Municipal & Rural Affairs and Housing – KSA.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Perficient Digital Transformation

MARCH 28, 2023

At such a crucial turning point, oil and gas industries must collect and utilize all the digital solutions they can find for their toolboxes. The report pointed out that the industry is suffering from aging infrastructure and facing the daunting task of the energy transition.

Advisory 64

Advisory Reduced Costs Out-Tasking Research 64

Globalization Partners

AUGUST 15, 2022

Globalization Partners has once again been named Employer of Record (EOR) Industry leader by NelsonHall. G-P Recruit matches customers with a global network of recruiting specialists based on hiring location, industry sector, functional area, and level of role. G-P Contractor. For the Full Report. Please download here.

Data Entry 98

Data Entry Research Out-Tasking Government 98

Raya Contact Center

FEBRUARY 24, 2022

The ceremony was attended by key players of the customer experience industry in the Gulf region and worldwide. The winners’ list also included the Ministry of Health and Prevention UAE, the Ministry of Industry and Mineral Resources – KSA, and the Ministry of Municipal & Rural Affairs and Housing – KSA.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

TTEC

NOVEMBER 12, 2021

Formerly the National Outsourcing Association (NOA), they rebranded in 2016 and continue to be an industry association and professional body for strategic sourcing. Kerry touches on the imminent anniversary and the impact COVID has had on the CX and sourcing industry! Host: Mark Hillary – CX Analyst & Author.

Strategic Sourcing 52

Strategic Sourcing Sourcing Outsourcing Engineering 52

Everest Group

OCTOBER 21, 2021

Join our fast-growth global research firm to support our continued expansion into EMEA. You’ll be responsible for building a robust marketing presence in UK/EMEA, building brand awareness, industry relationships, and successful programs. Key Responsibilities. Minimum of 7 – 10 years of experience in B2B marketing.

Marketing 40

Marketing Research Sales Sourcing 40

TTEC

OCTOBER 6, 2021

Show Notes: Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk. Interested in registering for one of our exclusive dinner events on 14th Oct or 25th Nov?

Sourcing 64

Sourcing Engineering Research Management 64

TTEC

JUNE 10, 2022

Show Notes: Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Sales 52

Sales Engineering Marketing 52

ScaleHub

OCTOBER 18, 2022

We are thrilled to have made it onto this prestigious list once again as a key growth player in both the data tech industry and the economy at large. Sales team expansion Our new sales teams in the EMEA and US regions lead the way in our continued global expansion. This year we ranked 107.

Sales 52

Sales BPO Accounting Marketing 52

TTEC

APRIL 12, 2022

Show Notes: Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Engineering 52

Engineering Research Customer Service Automation 52

TTEC

JANUARY 25, 2022

Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Government 52

Government Engineering Jobbing Marketing 52

TTEC

JULY 13, 2021

Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Banking 52

Banking Service Retail Regulations 52

TTEC

SEPTEMBER 9, 2021

Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk. Cover picture: Austin Distel, Unsplash.

Analytics 52

Analytics Engineering Customer Service Sourcing 52

Zinnov

MARCH 3, 2024

This strategic moment presents an unparalleled chance for PE to drive value creation and redefine industry standards. The industry narrative shifted from beta to alpha, with less alpha available. This innovative methodology incorporates Advanced Intelligence through Computer Vision, Natural Language Processing (NLP), and Generative AI.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Hyland

AUGUST 2, 2022

Matching the speed of the industry has its pros and cons but, in the end, what’s being done is bringing value, security and innovation to the IT world. > Industry influence grows at 2022 Partner Summit. Tim Hood, VP of EMEA and APAC, Hyland$. > Read it all: In security, fringe groups no longer ‘the main drivers of risk.

Cybersecurity 52

Cybersecurity Engineering Automation Regulations 52

ScaleHub

MAY 18, 2022

Represented by Susanne Richter-Wills , Vice President Sales EMEA, ScaleHub will present “Scalable Automated Crowdsourcing Solutions,” during which Susanne will, among other topics, discuss crowdsourcing and its impact on staffing shortages.

Shared Services 52

Shared Services Outsourcing Co-Sourcing Service 52

Everest Group

OCTOBER 19, 2023

In EMEA, Poland and Ireland continue to be the locations of choice for IT-BP delivery. Asia Pacific continues to dominate the global services landscape as major tier-1 Indian cities maintain their Leader positions across functions.

Nearshoring 59

Nearshoring Marketing Offshoring Information Technology 59

CDS

JUNE 17, 2021

Every geographic region has shown impressive growth, with new large enterprise accounts in North America, EMEA, and APAC as well as strong growth with each major OEM partner. CDS employs highly skilled, industry-certified engineers and dedicated account managers globally.

Accounting 52

Accounting Software Engineering Sales 52

CDS

JANUARY 31, 2023

CDS ’ Raytrix MVS platform launched the Enterprise Pricing Module, fueling expansion and innovation for customers to get the quotes they need for their data center maintenance at a faster rate than normal industry standards. In his new role, Nickel will be in charge of all global finance functions.

Service 52

Service Finance Engineering Customer Support 52

Perficient Digital Transformation

FEBRUARY 9, 2022

EMEA, and 24.8% APAC); industry focus areas (healthcare, financial services, and manufacturing); and sample customers (DISH Network, Enterprise Holdings, and GM Financial). Perficient’s listing in this Now Tech report includes our geographic presence (61.7%

Service 69

Service Manufacturing Healthcare Software 69