Sat.Feb 25, 2023 - Fri.Mar 03, 2023

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How three global companies navigate geopolitical risk to build resilience

McKinsey and Company

Top executives at Google, Intel, and Pfizer spoke with McKinsey’s Ziad Haider about the risks that their companies have faced and anticipate facing in 2023. Risk & Resilience Insights Risk Management

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Everything You Need to Know About the Evolution of BPO

Metasource

Business process outsourcing (BPO) is a practice in which an organization contracts a third-party service provider to perform business tasks on their behalf. Many people still connect BPO with its roots in call centers abroad.

BPO 98
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Tips to Set You Up for Outsourcing Success in 2023

SEBPO

BLOG Tips to Set You Up for Outsourcing Success in 2023 February 27, 2023 2022 is in the rearview mirror and as businesses look ahead, we have some helpful tips to set you up for success in 2023.

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Top 10 Remote Support Software Compared 2023

31 West

With more and more businesses embracing the hybrid and remote work trends, remote desktop software is a must for companies operating remotely. These software solutions are designed to automate technical operations, making management easier for admins and IT specialists.

Software 130
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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

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Is Enterprise Architecture Discipline Mature Enough?

Forrester Digital Transformation

Enterprise Architecture is so important… Clients all over Europe and in the US, continuously tell me about the importance of enterprise architecture (EA) within their organizations. Client’s explain the critical role EA plays in successful digital transformation.

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From Data Swamp to Data Lake: Data Zones

Perficient Digital Transformation

This is the final blog in a series that explains how organizations can prevent their Data Lake from becoming a Data Swamp, with insights and strategy from Perficient’s Senior Data Strategist and Solutions Architect, Dr. Chuck Brooks.

Analytics 109

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How Do Cloud-Based Firewalls Work And Why Are They Important For Security?

31 West

Cloud firewalls, also called cloud security or cloud computing, is an accumulation of safety standards developed to safeguard the cloud-based infrastructure of an organization.

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Introducing The Forrester Model To Defend Against Nation-State Threats

Forrester Digital Transformation

Given years of cyberespionage, attacks on elections, and, more recently, the melding of kinetic and digital warfare in the Russia-Ukraine war, private sector security leaders in all industries must recognize and prepare for more brazen and frequent nation-state cyberattacks.

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Sandeepkumar Gupta Values His Team and the Power of Blogging

Perficient Digital Transformation

As a Lead Technical Consultant, Sandeepkumar Gupta delivers excellent experiences to our clients and is always working for the betterment of his team. Sandeepkumar came to Perficient in 2022 and is incredibly valued for his Sitecore knowledge and blogging contributions.

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The AI-native telco: Radical transformation to thrive in turbulent times

McKinsey and Company

Artificial intelligence, when deployed at scale, can help telcos protect core revenues and drive margin growth. But capturing this opportunity will require a wholly different approach. Our Insights Telecommunications Artificial Intelligence Digital strategy and organization

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Top 7 Global Employment Challenges

Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.

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Live from MWC: HCLTech’s CTO shares his key 5G takeaways

HCL Technologies

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The Landscape of AIOps is Changing

Forrester Digital Transformation

AIOps is a fast moving and expanding technology arena that organizations big and small are adopting. The breadth of capabilities under the AIOps umbrella is massive and the approach and perspectives for implementing it can be confusing.

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The Way of the Future Is Through AI

The Global Small Business Blog

©iStock/Black_Kira First there was ChatGPT , then DALL-E 2 and Midjourney , and now Blue Mail. Artificial Intelligence (AI) is coming into our world fast. If you are not familiar with any of these, check them out.

Retail 81
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What is central bank digital currency (CBDC)?

McKinsey and Company

CBDCs are digital currencies issued by central banks. Their value is linked to the issuing country’s official currency. McKinsey Explainers Banking

Banking 129
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How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.

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RCX’s chatbot Ray won at GCXA 23

Raya Contact Center

Check out our exciting day at the Gulf Customer Experience Awards 23 in Dubai! We attended the CX TrendTalks and Gulf Customer Experience Awards 23 ceremony in Dubai! The talk’s main topic is an interesting look at The Future of CX in the Gulf.

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It’s Time To Move To A Business-Value-Aligned Tech Stack — Introducing The Strategic Technology Selection Guides For Enterprise Leaders

Forrester Digital Transformation

This series helps technology and digital business leaders think beyond traditional software selection methods and master the fundamentals. Age of the Customer

Software 240
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Live from MWC: The move to 5G is a journey, not a ‘big bang’

HCL Technologies

Live from MWC: The move to 5G is a journey, not a ‘big bang’ bharath_mb Fri, 03/03/2023 - 10:07 Like any digital transformation initiative, service providers and telcos rolling out 5G solutions need time.

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The EU digital strategy: The impact of data privacy on global business

McKinsey and Company

New data regulations from the European Union require organizational attention, and three key steps can help navigate the data privacy landscape. Risk & Resilience Insights Europe Digital Risk Management

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

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What Happens if You Don’t Report Cryptocurrency on Taxes?

inDinero

Cryptocurrency is no longer a niche product. Crypto investments are now one of the hottest trends for businesses of all sizes — and the IRS has taken note. Cryptocurrency tax rules can be complicated and confusing, but you definitely need to report your crypto gains.

Sales 98
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Zero Trust Comes Into The Mainstream In Europe

Forrester Digital Transformation

Until recently, discussions about Zero Trust (ZT) in Europe focused on the what and why. The last year has seen a significant shift in the market, and organizations have now begun focusing on the how.

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Live from MWC: Deploying 5G to transform the telecommunications industry

HCL Technologies

Live from MWC: Deploying 5G to transform the telecommunications industry bharath_mb Tue, 02/28/2023 - 12:30 5G acceleration is one of the main themes at MWC 2023. It’s no longer a concept, the technology is transforming connectivity and communication.

Retail 98
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Treating rare diseases: How digital technologies can drive innovation

McKinsey and Company

Pharmaceutical companies are using recent advances in digital technologies to improve care strategies and provide hope for rare disease patients across thousands of different rare diseases. Insights on Life Sciences Health Care Health care services

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.

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Using Copado for CI/CD in Salesforce

Perficient Digital Transformation

Businesses of all sizes utilize the robust customer relationship management (CRM) platform Salesforce to control their marketing, sales, and customer service operations.

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Need To Hire A Low-Code Developer? Look For These Three Things

Forrester Digital Transformation

More Low-Code Development Requires More Low-Code Developers As low-code platform adoption and use rises, the need for low-code developers continues to grow.

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C Vijayakumar, CEO & Managing Director, HCLTech in conversation with CNBC Asia

HCL Technologies

C Vijayakumar, CEO & Managing Director, HCLTech in conversation with CNBC Asia seema.chaudhar… Tue, 02/28/2023 - 10:29 C Vijayakumar, CEO & Managing Director, HCLTech in conversation with CNBC Asia Publish Date Feb 28, 2023 External media name CNBC External URL [link] External News Thumbnail Featured On Promote on homepage Off

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Building innovation ecosystems: Accelerating tech hub growth

McKinsey and Company

Innovation ecosystems can generate economic, financial, and social benefits for all, and there’s new federal funding to build them. A six-step playbook could help leaders get them right. Public & Social Sector Insights Public & Social Sector Public Sector Social Sector Digital Innovation

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.

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Why I Think SUGCON is the Best Sitecore Event

Perficient Digital Transformation

I have some excellent news, so please make sure you read to the end. But to start with, let me share a story of mine with you. It was 2016 when I made my first trip to SUGCON which was held in Copenhagen, Denmark.

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CX APAC 2023: Bold Focus

Forrester Digital Transformation

Create A Customer-Obsessed Growth Engine To Thrive In Tough Times Today, the world is more challenged than ever as a series of health, environmental, socioeconomic, and geopolitical crises have pushed uncertainty to extreme levels.

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Live from MWC: Navigating business disruption with digital resilience

HCL Technologies

Live from MWC: Navigating business disruption with digital resilience bharath_mb Tue, 02/28/2023 - 14:52 Digital resilience allows organizations to navigate business disruptions by using digital technologies. Up until now, organizations have prioritized building capability, ahead of resilience.

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Author Talks: Sally Helgesen shares tools for achieving workplace inclusion

McKinsey and Company

Leadership coach Sally Helgesen breaks down the “how” of inclusive communication, and the simple method she uses to assess workplace culture. McKinsey on Books Women & Leadership

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Problem Solved: Boost Resilience with Supplier Diversity

Speaker: Rod Robinson - SVP of the Supplier Diversity Practice, Insight Sourcing Group

In this exclusive webinar, Rod Robinson, SVP of the Supplier Diversity Practice Lead & Center of Excellence, dives into the key benefits corporations are seeing emerge from their supplier diversity programs and how you can gain invaluable competitive advantages with a supplier diversity program of your own.