Sat.Feb 25, 2023 - Fri.Mar 03, 2023

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How three global companies navigate geopolitical risk to build resilience

McKinsey and Company

Top executives at Google, Intel, and Pfizer spoke with McKinsey’s Ziad Haider about the risks that their companies have faced and anticipate facing in 2023.

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Everything You Need to Know About the Evolution of BPO

Metasource

Business process outsourcing (BPO) is a practice in which an organization contracts a third-party service provider to perform business tasks on their behalf. Many people still connect BPO with its roots in call centers abroad. However, it has dramatically expanded and evolved as not only the internet but advanced technology solutions have become critical to business success.

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professionals

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Tips to Set You Up for Outsourcing Success in 2023

SEBPO

BLOG Tips to Set You Up for Outsourcing Success in 2023 February 27, 2023 2022 is in the rearview mirror and as businesses look ahead, we have some helpful tips to set you up for success in 2023. 1. Retain Top Talent “Offering people fulfilling work, ongoing opportunities to grow and learn, flexibility and diverse, value-oriented workplaces will all be essential in 2023,” says Forbes’ Bernard Marr.

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Top 10 Remote Support Software Compared 2023

31 West

With more and more businesses embracing the hybrid and remote work trends, remote desktop software is a must for companies operating remotely. These software solutions are designed to automate technical operations, making management easier for admins and IT specialists. This allows technicians to get access to the devices operating remotely, discover all assets on these devices, and resolve bugs.

Software 130
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Is Enterprise Architecture Discipline Mature Enough?

Forrester Digital Transformation

Enterprise Architecture is so important… Clients all over Europe and in the US, continuously tell me about the importance of enterprise architecture (EA) within their organizations. Client’s explain the critical role EA plays in successful digital transformation. Enterprise architects help the business in defining a technology strategy that will support the business strategy.

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The Way of the Future Is Through AI

The Global Small Business Blog

©iStock/Black_Kira First there was ChatGPT , then DALL-E 2 and Midjourney , and now Blue Mail. Artificial Intelligence (AI) is coming into our world fast. If you are not familiar with any of these, check them out. AI technology will become the way of the future soon – sparking creativity and expanding the range of what's possible.

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How Do Cloud-Based Firewalls Work And Why Are They Important For Security?

31 West

Cloud firewalls, also called cloud security or cloud computing, is an accumulation of safety standards developed to safeguard the cloud-based infrastructure of an organization. These safety standards control the access of data and user traffic and review authentication of devices, protecting data privacy from unauthorized users. Cloud-based firewalls also sustain regulatory data observance, protecting cloud applications and data.

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Introducing The Forrester Model To Defend Against Nation-State Threats

Forrester Digital Transformation

Given years of cyberespionage, attacks on elections, and, more recently, the melding of kinetic and digital warfare in the Russia-Ukraine war, private sector security leaders in all industries must recognize and prepare for more brazen and frequent nation-state cyberattacks.

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Today in Global Small Business: A Global Fashion Brand Pairs Sustainability and Growth

The Global Small Business Blog

©iStock/Alinakho What's affecting me, my clients, my colleagues and other global small business owners: A global fashion brand pairs sustainability and growth. Steve Jobs said your overall happiness in life really comes down to asking 4 simple questions. How a global hospitality brand is making it personal. Quote of the week: “Your time is limited, so don't waste it living someone else's life.” ― Steve Jobs Companies that change the game can change the world. 5 tips to become a social global ent

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Managing High Call Volumes: Strategies for Success 

Redial

Handling high call volume can be challenging for any customer service team , especially in today’s fast-paced business and competitive environment, where customers demand quick and efficient service. But properly managing high call volumes and providing exceptional customer service should be easy with the right strategies and customer service methods.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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The EU digital strategy: The impact of data privacy on global business

McKinsey and Company

New data regulations from the European Union require organizational attention, and three key steps can help navigate the data privacy landscape.

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The Landscape of AIOps is Changing

Forrester Digital Transformation

AIOps is a fast moving and expanding technology arena that organizations big and small are adopting. The breadth of capabilities under the AIOps umbrella is massive and the approach and perspectives for implementing it can be confusing. Understanding which vendor supports your perspective is your first step towards a successful AIOps implementation and this landscape report provides you a starting point.

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Get Out of Your Own Backyard: Explore a New Market

The Global Small Business Blog

©iStock/gustavofrazao There are a plethora of resources right at your fingertips for taking a business global. Why not explore a few of them? Market diversification tool Free Trade Agreement (FTA) tariff tool Customs Info Tariff Database Foreign Retaliatory Tariffs Global Market Finder (Census) Take a deep breath. One step at a time. Start with the Market diversification tool which can help you identify potential new export markets using your current trade patterns; enter the products you export

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Sandeepkumar Gupta Values His Team and the Power of Blogging

Perficient Digital Transformation

As a Lead Technical Consultant, Sandeepkumar Gupta delivers excellent experiences to our clients and is always working for the betterment of his team. Sandeepkumar came to Perficient in 2022 and is incredibly valued for his Sitecore knowledge and blogging contributions. Sitecore recently announced six Perficient colleagues have been awarded Sitecore MVP status for 2023.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Treating rare diseases: How digital technologies can drive innovation

McKinsey and Company

Pharmaceutical companies are using recent advances in digital technologies to improve care strategies and provide hope for rare disease patients across thousands of different rare diseases.

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It’s Time To Move To A Business-Value-Aligned Tech Stack — Introducing The Strategic Technology Selection Guides For Enterprise Leaders

Forrester Digital Transformation

This series helps technology and digital business leaders think beyond traditional software selection methods and master the fundamentals.

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Susie Quesada Presents a wegginar® on Creating a Company Culture That Inspires Global Growth

The Global Small Business Blog

©2023 Women Entrepreneurs Grow Global®. All rights reserved. Have you wondered how to grow and learn as a leader? How to engage teams to give (and get) best results? Or, how to access a new market before you enter it? Then you should sign up for our next wegginar® Wednesday, March 1st at 11 AM Central Time. Susie Quesada, 3rd generation owner and President of Ramar Foods International, will discuss all of the above centered around " Creating a Company Culture That Inspires Global Growth.

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RCX’s chatbot Ray won at GCXA 23

Raya Contact Center

Check out our exciting day at the Gulf Customer Experience Awards 23 in Dubai! We attended the CX TrendTalks and Gulf Customer Experience Awards 23 ceremony in Dubai! The talk’s main topic is an interesting look at The Future of CX in the Gulf. We mingled with our valued clients and CX experts sharing, insights, best practices, celebrations, and smiles!

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Building innovation ecosystems: Accelerating tech hub growth

McKinsey and Company

Innovation ecosystems can generate economic, financial, and social benefits for all, and there’s new federal funding to build them. A six-step playbook could help leaders get them right.

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Zero Trust Comes Into The Mainstream In Europe

Forrester Digital Transformation

Until recently, discussions about Zero Trust (ZT) in Europe focused on the what and why. The last year has seen a significant shift in the market, and organizations have now begun focusing on the how. European organizations see significant value in adopting Zero Trust and have taken steps to prioritize adoption.

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What Happens if You Don’t Report Cryptocurrency on Taxes?

inDinero

Cryptocurrency is no longer a niche product. Crypto investments are now one of the hottest trends for businesses of all sizes — and the IRS has taken note. Cryptocurrency tax rules can be complicated and confusing, but you definitely need to report your crypto gains. Here’s a look at what happens if you don’t report cryptocurrency on taxes — along with answers to common crypto tax questions.

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The Scope of Working in a Business Process Outsourcing (BPO) Company.

Go4Customer

The BPO industry has been a front for every customer-centric company ever since its advent. Customers are the consumers of our products and services so it is paramount to tend to their requirements and concerns at every point. Therefore, it calls for strong, skillful dedicated team members working on the customer's requirements. The BPO industry has opened a large employment window for entry-level jobs all over the world.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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What is central bank digital currency (CBDC)?

McKinsey and Company

CBDCs are digital currencies issued by central banks. Their value is linked to the issuing country’s official currency.

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Need To Hire A Low-Code Developer? Look For These Three Things

Forrester Digital Transformation

More Low-Code Development Requires More Low-Code Developers As low-code platform adoption and use rises, the need for low-code developers continues to grow. While Forrester recently argued that embracing low-code can mitigate the general shortage of developer talent, hiring a low-code developer remains tricky.

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Using Copado for CI/CD in Salesforce

Perficient Digital Transformation

Businesses of all sizes utilize the robust customer relationship management (CRM) platform Salesforce to control their marketing, sales, and customer service operations. However, manual deployment and release management may become time-consuming and error-prone as firms expand and their Salesforce instance gets more complicated. This is where a DevOps platform like Copado may help Salesforce teams wanting to expedite their deployment process by providing several advantages.

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Impact of Artificial Intelligence on Call Center Services and BPO Services.

Go4Customer

Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way we live and work. AI refers to the development of computer systems that can perform tasks that typically require human intelligence, such as visual perception, speech recognition, decision-making, and language translation. Machine learning, on the other hand, is a subset of AI that allows systems to improve their performance on a particular task th.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Author Talks: Sally Helgesen shares tools for achieving workplace inclusion

McKinsey and Company

Leadership coach Sally Helgesen breaks down the “how” of inclusive communication, and the simple method she uses to assess workplace culture.

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CX APAC 2023: Bold Focus

Forrester Digital Transformation

Create A Customer-Obsessed Growth Engine To Thrive In Tough Times Today, the world is more challenged than ever as a series of health, environmental, socioeconomic, and geopolitical crises have pushed uncertainty to extreme levels. This systemic disorder and uncertainty exposed a lack of customer focus in many organizations.

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Accelerating Your Digital Journey with Adobe Experience Manager and AWS

Perficient Digital Transformation

In this post, we’ll walk through how Amazon Web Services (AWS) and Perficient, a Platinum Partner for Adobe, can help customers accelerate their Digital Content Management with Adobe Experience Manager. Digital Content Management Trends As customer expectations evolve rapidly there is unprecedented audience demand for new content. With this comes many challenges for creatives and marketers such as: Streamline digital asset creation, management, and delivery.

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How a Fortune 500 Global Pharmaceutical firm setup their AI/ML GCoE in India

Zinnov

A major US pharma company with a global workforce of over 11,000 people across 3 continents wanted to expand their capabilities by building a   Center of Excellence (COE)  in the Machine learning & Artificial Intelligence domain. The facility was key in driving innovation for the organization by leveraging cutting-edge AI and ML technologies. The client wanted to access and harness global talent to become a powerhouse for new initiatives.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.