Sat.Sep 16, 2023 - Fri.Sep 22, 2023

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5 Key Questions to Assess Outsourcing’s Growth Impact

SEBPO

BLOG 5 Key Questions to Assess Outsourcing’s Growth Impact September 18, 2023 In today’s rapidly changing business environment, seeking external support from the right partner can be the key to ensuring growth and efficiency. When your company faces complex challenges and aims for better productivity, there are unmistakable signs that outsourcing is the strategic choice for you.

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How Do You Manage Your Cross Border Payroll Payments?

UnaTerra

In our ever-growing world, more and more businesses are handling cross border payroll payments. It’s something that organisations have do regularly. Managing global payroll has it’s challenges to overcome, and unfortunately cross border payments have their own set of challenges on top. In this blog post, we’ll take you through what are cross border payments, […] The post How Do You Manage Your Cross Border Payroll Payments?

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Navigating the European CXM Outsourcing Market: Trends and Insights | Webinar

Everest Group

ON-DEMAND WEBINAR Navigating the European CXM Outsourcing Market: Trends and Insights WATCH THE WEBINAR ON-DEMAND In today’s fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. Factors such as language requirements, regulatory considerations, and cultural nuances will be key to getting it right as organizations expand their global reach.

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You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook]

Blue Ocean

The RFP is the slog you need that 3 rd cup of coffee to get through—especially when it’s an RFP for outsourced customer care. After all, we’re talking about a complex, customer-facing solution that needs to align seamlessly with your brand. In our experience, technology, attrition, and business continuity are the hot three areas of any contact center RFP—and yet these are the sections we consistently find some of the most outdated or cookie cutter questions that fail to paint an accurate picture

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Introducing: ‘Scaling Beyond Borders’ — A report on building tech teams in the AI era

The Scalers

The release of GPT-3 and, more recently, GPT-4 — the most advanced artificial intelligence (AI) language model to date — marked the beginning of a new technological era. By then, CTOs, CIOs, and other IT decision-makers (ITDMs) began questioning how AI would redefine the future of building tech teams. With 35% of organisations worldwide having adopted AI and 44% working to embed AI into current applications and processes — according to the 2022 IBM Global AI Adoption Index — tech leaders are jus

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Restoring Global Growth Will Be Challenging

The Global Small Business Blog

©iStock/1st Step The coming downturn is not inevitable, but restoring global growth will be extremely challenging. The IMF’s World Economic Outlook and Global Financial Stability Report suggest a difficult road ahead, warning that “the fog around the world economic outlook has thickened.” The rapid succession of large interest-rate hikes by the U.S.

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Strategies To Deal With Work Stress 

Redial

Work stress is a common issue that many employees face not only in demanding work environments, but they can also appear if a team member doesn’t recognize stress signs that can be produced by personal issues. Following considerable data, like the 80% of reported employees with stress, confirmed by The American Institute Of Stress. A necessary issue to attend and talk about since it can affect physical and mental health, job satisfaction, and their overall well-being.

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Data – The Lifeblood of Intelligence Automation

Perficient Digital Transformation

With all the hype around artificial intelligence (AI), AI can feel complicated, distant, or foreign. But guess what? It’s not new news and it doesn’t need to be complicated; it’s just a revolution of how we leverage data! Let’s take a quick dive into the data-driven universe of AI (i.e., intelligence automation). This article breaks down how data powers intelligence automation.

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Leveraging AI in the Global Supply Chain

The Global Small Business Blog

©iStock/metamorworks Organizations are using AI not only to collect more data but to utilize that data to reduce cost while improving efficiency and resiliency. They’re betting on AI optimizing operations from the global scale to the last mile. AI can take over some repetitive tasks that can be easily automated. But it doesn’t have intuition or common sense.

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IBM TechXchange underscores the importance of AI skilling and partner innovation

IBM Services

Generative AI and large language models are poised to impact how we all access and use information. But as organizations race to adopt these new technologies for business, it requires a global ecosystem of partners with industry expertise to identify the right enterprise use-cases for AI and the technical skills to implement the technology. During TechXchange , IBM’s premier technical learning event in Las Vegas last week, IBM Partner Plus members including our Strategic Partners, reseller

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Hackett: Generative AI Will Drive Profound Reductions In SG&A Cost and Staffing — Up to 40% Over the Next Five to Seven Years

The Hackett Group

Hackett Also Launches Two New Solutions Offerings to Help Clients Understand the Impact of Artificial Intelligence Miami, FL — September 21, 2023 — Generative artificial intelligence (AI) technologies will have a profound potential impact on selling, general and administrative (SG&A) costs and staffing, enabling reductions of up to 40% over the next five to seven years, according to new research from The Hackett Group , Inc.

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Keeping your own XM Cloud repository in sync with official XM Cloud starter kit template

Perficient Digital Transformation

XM Cloud is a live evolving platform – the development team releases new base images almost on a weekly basis, and new features are coming to the product regularly, which gets reflected in the underlying dependencies, as well as public starter kit templates such as XM Cloud Foundation Head Starter Kit. At the same time XM Cloud professionals and enthusiasts and of course – the partners, are building their own starter kits based on publicly available templates provided by Sitecore.

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Claims That Globalization Is Dead Is Fundamentally Wrong

The Global Small Business Blog

©iStock/mrjo2405 Everywhere we are seeing claims that “ globalization is dead.” Such declarations are fundamentally misguided (wrong). Globalization is changing. That's about it. The system we are moving toward is more complicated than a reversion of global interconnection. In many cases, trade is simply being rerouted rather than shut down. Most commercial industries will remain open and global, but certain critical sectors will turn inward, toward localized supply chains.

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iFoodDS and IBM forge new path to food safety with IBM Food Trust™

IBM Services

Picture this: You’re at your local supermarket, eagerly exploring the fresh produce section. You carefully select a carton of ripe, juicy fresh-cut strawberries, envisioning them as the star ingredient in your weekend’s mouthwatering desserts. You’re all set to enjoy a delightful culinary adventure. But as you savor your first bite of a luscious strawberry shortcake, you receive a notification on your smartphone.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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What is Inbound Telemarketing?

Magellan Solutions

Customer support is essential to building customer loyalty and enhancing customer experience. In fact, 84% of businesses that give importance to customer service tend to have an increase in revenue. However, attaining exceptional customer service is still a challenge for most businesses. Some focus their marketing efforts on reaching out to customers randomly to sell their products or services.

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Power BI & Excel connectivity: Scenarios which can break Dashboard

Perficient Digital Transformation

Background Excel is the most used spreadsheet software in today’s era, used by every level of organization. Quite a huge amount of unorganized data is maintained in Excel workbooks, owing to ease of quick creation, storage & sharing of Excel files over database. Resultant many of the Power BI reports / dashboards are based on Excel as data-source.

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Galvanizing Global Small Businesses Worldwide By Supporting Women and Young Entrepreneurs

The Global Small Business Blog

©iStock/SeventyFour Facing limited access to affordable finance, capacity-building support, partnership networks, and global markets, women and young entrepreneurs need help to overcome the numerous challenges that frequently stifle the growth of their businesses, confining many of them to informality or necessity entrepreneurship. Learn more about how we can leave no one behind.

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What can AI and generative AI do for governments?

IBM Services

Few technologies have taken the world by storm the way artificial intelligence (AI) has over the past few years. AI and its many use cases have become a topic of public discussion no longer relegated to tech experts. AI—generative AI, in particular—has tremendous potential to transform society as we know it for good, boost productivity and unlock trillions in economic value in the coming years.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Telesales vs. Telemarketing: Optimizing Telephone Strategies for Business Success

Magellan Solutions

Telesales and telemarketing are important parts of selling and promoting products or services. When they work together, they can attract and keep customers, which is great for your organization’s success and making money. In 2019, telemarketing calls alone had a success rate of 8.21%. This shows how effective this strategy can be for growing a business.

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Dependency Injection in Sitecore

Perficient Digital Transformation

Dependency injection (DI) is a technique for achieving loose coupling between objects and their dependencies. Rather than creating classes of classes or using static references to perform their actions, most classes declare their depending on a constructor. Sitecore uses Construction injection and Sitecore implementation is based on Microsoft.Extensions.DependencyInjection.

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The Power of Trial-and-Error in Digital Product Design

3Pillar Global

In the constantly evolving landscape of financial digital product design, iteration stands as a fundamental principle for driving innovation. As customer expectations remain dynamic, digital products must continually adapt to meet these changing expectations. To accomplish this, financial institutions should consider an iterative trial-and-error approach of testing, feedback, analysis, and continued refinement to create exceptional products that resonate with users and deliver outstanding custom

Design 91
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AI code-generation software: What it is and how it works

IBM Services

Using generative artificial intelligence (AI) solutions to produce computer code helps streamline the software development process and makes it easier for developers of all skill levels to write code. The user enters a text prompt describing what the code should do, and the generative AI code development tool automatically creates the code. It can also modernize legacy code and translate code from one programming language to another.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Code Smarter, Not Harder: AI Tools For Developers And Programmers

Magellan Solutions

Challenges In Web Development And Programming Before AI became a big thing in web development, developers faced lots of tricky problems. They had to do everything by hand, which was a real pain. Here are some of the tough challenges they had: Manual Coding Everything in building a website needed to be coded manually. Design, how it worked, all of it.

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Five Ways to Think About AI, Jobs and Your Future Right Now

Eclaro

“AI won’t replace you. But a person using AI just might.” We can’t attribute this quote to any one person we met down in Dallas recently at the Staffing Industry Analysts’ Collaboration in the Gig Economy conference. But we can say the sentiment was one that dominated many discussions in Big D and will continue to do so for the foreseeable future. We can also state with certainty that the word of the week—or, to be more accurate, the word of every five minutes—was not a word at all, actually.

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Data and Analytics (D&A) Services PEAK Matrix® Assessment 2023

Everest Group

Data and Analytics (D&A) Services Enterprises are struggling to strike the right balance between value realization and experimentation through their Data and Analytics (D&A) investments amid the macroeconomic conditions. They are prioritizing RoI and direct business outcomes from D&A initiatives. At the same time, the emergence of technologies such as generative AI is pushing enterprises to experiment and build a solid data foundation to enable these technologies.

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Buying APM was a good decision (so is getting rid of it)

IBM Services

For a long time, there wasn’t a good standard definition of observability that encompassed organizational needs while keeping the spirit of IT monitoring intact. Eventually, the concept of “Observability = Metrics + Traces + Logs” became the de facto definition. That’s nice, but to understand what observability should be , you must consider the characteristics of modern applications: Changes in how they’re developed, deployed and operated The blurring of lines betwe

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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The Healing Power Of AI: Tools For Healthcare Professionals

Magellan Solutions

Do you operate a healthcare business? Or are you independently practicing your medical profession? If yes, then it’s about time to harness the healing power of AI. Working in healthcare can be tough. You have to take care of patients, making sure they get the best treatment and medicine safely. But, let’s face it, even medical pros can make mistakes, especially when they’re feeling overwhelmed.

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Benefits of CRM for Recruiting For Your Business

SPD Load

In today’s fast-paced business landscape, hiring the right talent is crucial for achieving and sustaining success. The ability to attract top-notch candidates.

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Healthcare & Life Sciences Takeaways from Dreamforce 2023

Perficient Digital Transformation

Dreamforce has come and gone, and our team proudly attended this year’s conference for a front-row seat to hear Salesforce’s latest innovations. These announcements ranged from AI-centric innovations to new Data Cloud features and everything in between. With a highly skilled team of Salesforce consultants and developers with Healthcare and Life Sciences (HLS) experience, Perficient is especially interested in this year’s announcements for the vertical.

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Observing Camunda environments with IBM Instana Business Monitoring

IBM Services

Organizations today struggle to detect, identify and act on business operations incidents. The gap between business and IT continues to grow, leaving orgs unable to link IT outages to business impact. Site reliability engineers (SREs) want to understand business impact to better prioritize their work but don’t have a way of monitoring business KPIs.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.