Sat.Mar 18, 2023 - Fri.Mar 24, 2023

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6 Advantages of Outsourcing Your International Payroll

UnaTerra

Cut costs. Improve compliance. Increase reliability, consistency and security. Discover more about the advantages of outsourcing your international payroll! 1. Improve compliance There’s a school of thought that says an outsourced international payroll solution can never truly offer the right solution, because there’s such a great difference between HR, tax and data compliance standards around […] The post 6 Advantages of Outsourcing Your International Payroll appeared first on Unaterra.

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Impact Cultivating: A Cornerstone for Impact Sourcing

Intelligent Sourcing

Impact sourcing is the new business lingo. Companies are touting their approach to impact sourcing and showcasing their civic-mindedness. In many cases, they genuinely believe in the concept and have solid strategies and implementation plans for achieving real benefits that impact society. The goal, however, should be to achieve long-lasting change for individuals and communities. […] The post Impact Cultivating: A Cornerstone for Impact Sourcing appeared first on Intelligent Sourcing.

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Supply Chain Costs to Normalize in 2023

The Global Small Business Blog

©iStock/Wirestock Last year, footwear brand Skechers's margins were clipped by high supply chain costs, despite its attempt to raise prices. This year Skechers expects supply chain costs to normalize as shipping prices come down, developments that will ease margin pressure and propel the brand to its goal of $10 billion in annual sales by 2026, the company’s CFO John Vandemore said at the UBS Consumer and Retail Conference on Wednesday.

Retail 167
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Forward Thinking on ‘megathreats,’ ‘polycrises,’ and ‘doom loops’ with Nouriel Roubini

McKinsey and Company

“Let’s stop putting our heads in the sand like ostriches, pretending that problems don’t exist,” says an economist noted for his early warning about the global financial crisis. “If you don’t address them individually and collectively, eventually they will overwhelm us.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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7 Ways to Manage a Remote International Workforce

UnaTerra

Managing every team became more challenging in the past few years as remote or hybrid working become the default for many organisations. And nowhere is remote management more challenging than in an international organisation, where your workforce may be separated by time zones, language barriers and culture as well as geography. So how do you […] The post 7 Ways to Manage a Remote International Workforce appeared first on Unaterra.

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AI In Collaboration Tools Is A Tech Problem In Need Of A Human Solution

Forrester Digital Transformation

Generative AI — where AI generates novel content in response to a user’s natural-language request — is about to get baked into our collaboration tools. On March 16, Microsoft announced Microsoft 365 Copilot, which injects generative AI directly into the company’s productivity suite (including Word, Excel, PowerPoint, Teams, and more).

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Office 365 Security Best Practices To Keep Your Data Safe

31 West

Microsoft Office 365 has grown popular among office-goers and businesses. Since it can be integrated with the cloud, it’s become possible to run the entire office suite in one place and access all of its applications on any device, as long as you have a stable internet connection. The popularity of Office 365 has also made it vulnerable to cyberattacks.

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What will it take for nuclear power to meet the climate challenge?

McKinsey and Company

Nuclear power can be an important part of the energy transition. Scaling the industry to meet increasing electricity demand will require leaders to mobilize quickly and efficiently.

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What’s wrong with your CMO Dashboard?

Forrester Digital Transformation

At the recent NASSCOM event in Mumbai, I had some great conversations with CMOs from many B2B organisations. In those discussions, few topics bubbled up to the top more often than others. The unpredictability of the business landscape and changing buyer behaviours challenged every organisation. It did not matter what growth goals they were pursuing.

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Globalization Is Working Better

The Global Small Business Blog

©iStock/Tryaging Globalization has rallied and is even working better but a new report also acknowledges that threats to globalization are real, with today’s “turbulent environment” of geopolitical tensions and other crises not being beneficial to business and policy-making.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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The Biggest Trends In TMT Right Now 

Redial

It has been fascinating keeping up with the constantly evolving world of technology, media, and telecom , with new trends and innovations emerging yearly. As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. One of the biggest trends in the industry right now is the rise of nearshore call centers and their technology, which has enhanced many processes and keeps becoming more popular among investors due to internal f

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What is Gen Z?

McKinsey and Company

Generation Z comprises people born between 1996 and 2010. This generation’s identity has been shaped by the digital age, climate anxiety, a shifting financial landscape, and COVID-19.

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Customer Service In 2023: CX Front And Center   

Forrester Digital Transformation

It’s news to no one that the past few years have been tough. Having only just found some stability post-pandemic, companies are now thrust into a new economic crisis. In times like these, customer service teams are often pressured to cut costs – at all costs.

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Today in Global Small Business: Remote Work Is Here to Stay

The Global Small Business Blog

©iStock/gorodenkoff What's affecting me, my clients, my colleagues and other global small business owners: Take your global remote workforce from policy to practice. What's the magic number for working in-office weekly? The global talent pool is open for business. Quote of the week: "People are more productive working at home than people would have expected.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Perficient is a Best Place to Work in St. Louis Once Again

Perficient Digital Transformation

The St. Louis Business Journal has officially identified Perficient as a 2023 Best Place to Work in its annual awards program. Earlier in the year, Perficient was named a finalist by the Business Journal. Now, they have announced the full list of winners in a special publication. We’re proud to once again be recognized for our commitment to cultivating an award-winning culture for our Perficient colleagues.

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A technology survival guide for resilience

McKinsey and Company

Resilience means understanding the criticality of a business process, the capability of the underlying technology, the business impact if the technology fails, and the organization’s risk tolerance.

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The Six Steps To Understanding IT Customers And Stakeholders

Forrester Digital Transformation

To help you reach a future fit IT organization, Forrester has identified the six key steps to understanding IT operating model customers and stakeholders — if you do this, you can put them at the center of design, build, deliver, and serve.

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What is the Best Way to Analyze Call Center Performance?

Magellan Solutions

What is the Best Way to Analyze Call Center Performance? Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this. By using this type of analysis, call centers can identify trends that point to issues inside their departments with less dependence on intuition or bias. Another effective way to analyze call center performance is by conducting surveys and interviews.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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XM Cloud Deployments: Static site deployment using Vercel CLI

Perficient Digital Transformation

For the scenario of independent deployment of your NextJs static site, say in an automated deployment, one missing piece is a way to push the SSG site into Vercel. Here I provided a simple deployment script using the Vercel CLI of the static site in the XM Cloud project. Code: # Set up variables with your Vercel project and Sitecore XM Cloud environment details $VercelProjectName = "POC Project" $VercelToken = "xxxxxxxxxxxxxxx" # Set up the path to the Next.js project subfolder $nextjsSubfolderP

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IAOP® Names RAYA CX a Leader in the 2023 Global 100 Outsourcing List

Raya Contact Center

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors.

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Tightening Budgets? Ensure That Your Business Case Stands Out

Forrester Digital Transformation

Learn how to cut through the noise and build compelling business cases using Forrester's proven Total Economic Impact™ methodology — the same methodology we use to help our clients demonstrate a consistent, proven, and repeatable way to justify technology investments.

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Capital Markets Operations – Services PEAK Matrix® Assessment 2023

Everest Group

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes. They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including the retirement of legacy platforms, clo

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How Medical Device Companies Can Ride Healthcare’s Retail Wave

Perficient Digital Transformation

There’s been a lot of reporting on the healthcare moves that retail giants like CVS , Walmart , Best Buy, and Walgreens have made of late. For the average healthcare consumer, this is welcome news — the locations are nearby, it is easy to make an appointment (and can be faster too), and the pharmacy is right there. No need for a second stop to pick up a prescription, bandages, mobility aids, or even a gallon of milk.

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IAOP® Names RAYA CX a Leader in the 2023 Global 100 Outsourcing List

Raya Contact Center

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors.

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Now Live! The Forrester Wave: Content Platforms, Q1 2023

Forrester Digital Transformation

This week, the Forrester Wave: Content Platforms, Q1 2023 went live! We looked at 13 key vendors and evaluated them on 26 criteria. This resulted in 3 Leaders, 7 Strong Performers, 2 Contender, and 1 Challenger.

Marketing 130
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Hackett: 2023 HR Key Issues Research Finds Troubling Disconnect Between Critical Priorities and the Ability to Execute Improvements

The Hackett Group

MIAMI & LONDON, March 23, 2022 – There’s a troubling disconnect between human resources (HR) organizations’ priorities for 2023 and their ability to make improvements, according to new HR Key Issues research from The Hackett Group, Inc. (NASDAQ: HCKT). Six of the 10 top HR priorities represent business and enterprise goals related to human capital, indicating that HR remains focused on its role in enabling the success of the overall enterprise.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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How to enhance the cybersecurity of operational technology environments

McKinsey and Company

Cyberattacks on operational technology systems have been on the rise since the start of the COVID-19 pandemic. Their huge impact on industrial operations means that organizations must find answers—quickly.

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How to Streamline Multicloud Management

V-Soft Consulting

As an increasing number of organizations adopt cloud technology, the management of multiple clouds has become widespread. Organizations are adopting multicloud environments to leverage the advantages of multiple cloud providers. According to a forecast by International Data Corporation (IDC) , the worldwide spending on cloud services will exceed $1.3 trillion by 2025.

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Companies Have Agnosia About Experiences

Forrester Digital Transformation

We found that agnosia quite nicely describes what is happening with companies’ efforts around experience. Their inability to identify you as the same individual after having repeatedly interacted with them as a customer and user and employee over a period of time, might cause you to question your sanity when interacting with them.

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The Impact of Generative AI on Customer Service

Simplr

We here at Simplr believe that within a decade, 90% of today’s customer service inquiries will either be automated or proactively prevented. Forrester has taken this one step further and predicted that 70% will be automated by the end of this year. We may not know the exact date but, clearly, a monumental transformation is afoot. And no other department will be as profoundly impacted as Customer Experience (CX), a business function that depends on high volumes of human labor in order to be succe

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.