Mattsen Kumar
OCTOBER 12, 2023
As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction.
Intugo
OCTOBER 12, 2023
Business process outsourcing in Mexico What is business process outsourcing in Mexico (BPO)? Business process outsourcing in Mexico (BPO) is a business practice in which an organization hires an external service to perform an essential business task. Typically, an organization first identifies a process necessary for its operations but not part of its core value proposition in the marketplace.
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The Global Small Business Blog
OCTOBER 10, 2023
©iStock/z_wei According to authors for the HBR, innovations — including new products, new HR policies, and new production processes —developed in one part of a business stay there. Other groups that could benefit from them don’t know they exist. This leads to lost revenues and higher costs, since teams around the world often end up duplicating (or triplicating, or quadruplicating) investments in solving common problems.
Intelligent Sourcing
OCTOBER 10, 2023
In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are achieved. Historically, traditional team structures have often been built around departments or functional roles. For instance, a typical company might have separate teams for marketing, finance, human resources, and operations.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Everest Group
OCTOBER 10, 2023
Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies. With the increasing willingness to outsource judgment-intensive strategic procurement processes, service providers are building strong domain expertise and digital transformation capa
Perficient Digital Transformation
OCTOBER 12, 2023
As the IT industry has increasingly started embracing containerization, it has become a cornerstone of modern software development. Sitecore is not an exception. Sitecore announced official support for containers from the version 10 initial release. Since then all of us have started using Docker Desktop to run Sitecore’s containerized solution.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
V-Soft Consulting
OCTOBER 13, 2023
In this rapidly emerging digital era, the race to attract new customers often takes center stage. Companies allocate significant resources to marketing and advertising campaigns, focusing on customer acquisition as the key to growth. While acquiring new customers is crucial, we help you retain the customers you already have – improve retention. In this blog, we'll delve into the types of customer retention analytics and why it matters for your business.
Everest Group
OCTOBER 11, 2023
Multi-country Payroll (MCP) Solutions The Multi-country Payroll (MCP) solutions market has expanded steadily over the last few years. The economic uncertainty has made enterprises focus on cost reduction and resource allocation. Enterprises are now seeking assistance beyond just conventional payroll management. In response to this demand, providers have evolved their portfolio by offering flexible pricing models and easy scalability.
Intelligent Sourcing
OCTOBER 9, 2023
The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives answering calls. In today’s dynamic business landscape, contact centres have evolved into multi-faceted hubs of customer interaction, problem-solving and innovation. From roles in quality assurance and training to leadership positions and supplier management, […] The post Unlocking Success: Embracing Contact Centres as a Rewarding Care
The Scalers
OCTOBER 11, 2023
This article was previously published for the Forbes Tech Council and was written by our CEO, Emilien Coquard. Julius Robert Oppenheimer was relatively unknown to the general public until the release of Christopher Nolan’s movie Oppenheimer this past July. For a tech enthusiast like me, however, the physicist was more than just the man who developed the atomic bomb; he represented some of the qualities a great leader should have.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
IBM Services
OCTOBER 11, 2023
Let’s consider the operations manager of a thriving online business specializing in handmade crafts. This operations manager understood the importance of catering to their loyal customer base, some of whom resided in different time zones. In their quest to provide exceptional service, they faced a challenge—how to ensure that customers could place orders as soon as new shipments of their artisanal products arrived.
Eclaro
OCTOBER 13, 2023
Is today your lucky day? Of course it is! We feel that way every day here at Eclaro, although some days have us reflecting on the concepts of luck than others.
Everest Group
OCTOBER 12, 2023
Robotic Process Automation (RPA) – Technology Provider Landscape The post-pandemic era marks a pivotal period for organizations worldwide as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages. In the face of these multifaceted challenges, corporate leaders are increasingly turning to automation as a strategic lever to not only weather the storm but also emerge stronger and more resilient.
Perficient Digital Transformation
OCTOBER 11, 2023
What Is Terraform? Terraform is an IAC tool, used to automate various infrastructure tasks. The provisioning of cloud resources is one of the main use cases of Terraform. It’s an open-source provisioning tool written in the Go language and created by HashiCorp. Terraform allows you to describe your complete infrastructure in the form of code. Even if your servers come from different providers such as AWS or Azure, terraform helps you build and manage these resources in parallel across multiple p
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
IBM Services
OCTOBER 10, 2023
Generative AI has taken the business world by storm. Organizations around the world are trying to understand the best way to harness these exciting new developments in AI while balancing the inherent risks of using these models in an enterprise context at scale. Whether its concerns over hallucination, traceability, training data, IP rights, skills, or costs, enterprises must grapple with a wide variety of risks in putting these models into production.
SPD Load
OCTOBER 12, 2023
In today’s hyper-competitive job market, hiring the right talent is paramount for an organization’s success. The process of finding, evaluating, and selecting.
Everest Group
OCTOBER 12, 2023
ON-DEMAND WEBINAR Using OKRs for Your Sustainability Goals: It’s Time to Drive Meaningful Change WATCH THE WEBINAR ON-DEMAND As enterprises become more sustainability-driven, traditional approaches to measuring success, such as Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), are no longer practical methods for determining objectives and measurable outcomes for pressing sustainability issues – like climate change and inequity.
Zinnov
OCTOBER 12, 2023
Global Capability Centers (GCCs) or Captive Centers as they were once known as, are the offshore delivery centers of global companies, that are owned, operated, and managed as subsidiaries – often in a low-cost, talent-rich location. As companies’ globalization journeys have evolved, so have these Captive Centers, which have transformed into Global In-house Centers (GICs) or Global Capability Centers (GCCs).
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
IBM Services
OCTOBER 10, 2023
Cyber risk is preeminent in today’s threat landscape, and that includes attacks on the software supply chain. In fact, the increase in cyberattacks on software supply chains is estimated to affect 45% of organizations worldwide. These are referred to as supply chain risks, and they include vulnerable code that may be included from open source or third parties.
Perficient Digital Transformation
OCTOBER 12, 2023
Perficient is committed to advancing STEM education, improving the health and well-being of others, and making a difference in the community. Through our Bright Paths Program , in partnership with Strayer University’s Hackbright Academy and DevMountain, we’re providing relevant learning experiences that prepare students for the tech workforce. The fully funded 16-week custom coding bootcamp offers an incredible opportunity for students to receive first-hand experience with a broad spectrum of co
Everest Group
OCTOBER 11, 2023
Everest Group names Accenture, EY, HCLTech, TCS and Tech Mahindra as Leaders in helping enterprises optimize operations, align demand and supply, enhance customer experiences, and respond swiftly to market changes. DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient suppl
Auxis
OCTOBER 13, 2023
As bottom-line pressures mount, here are 5 benefits of outsourcing revenue cycle management that help healthcare companies maintain their own wellness.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
IBM Services
OCTOBER 13, 2023
Keeping up with the volatility of the market is no easy task. When you feel like you understand the changes, you might wake up the next morning to encounter something drastically different. These shifting dynamics bring about unexpected disruptions—like changes in levels of demand—impacting your ability to effectively manage your inventory, satisfy your customer needs, and ultimately your bottom line.
Perficient Digital Transformation
OCTOBER 10, 2023
Many people would argue that the workplace has changed significantly in the past couple of years. A lot of individuals credit this change to COVID-19 because of the instant shift to online work. COVID-19 forced companies online with little to no prep time. This was a clunky adjustment, at best, for some industries but for others, it was a smooth transition that ended up sticking around.
Everest Group
OCTOBER 9, 2023
LINKEDIN LIVE From Vision to Reality: Defining a Net Zero Pathway for Enterprises October 10, 2023 | 10:30 a.m. BST | 11:30 a.m. CET | 12:30 p.m. EET | 3 p.m. IST The rapid transition to a net zero economy stands as the paramount concern of the decade to address the climate crisis , demanding attention and action from government and enterprises. However, enterprises are facing challenges on their net zero journeys, including limited financial and technical resources, a lack of clear guidelines a
Zinnov
OCTOBER 13, 2023
“ Have you ever had the feeling that you’re not in control? ” asked Morpheus in The Matrix. This question resonates in today’s AI-driven landscape, where the quiet integration of AI into our lives has made its presence almost imperceptible. It has touched upon various facets, from the technology embedded in our smartphones to the autonomous capabilities of our cars, as well as the tools retailers employ to enhance customer experiences without us even noticing.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
IBM Services
OCTOBER 9, 2023
Artificial intelligence (AI) can help usher in a new era of human resource management, where data analytics, machine learning and automation can work together to save people time and support higher-quality outcomes. As AI technology moves beyond automation to augmentation, companies may be looking at how AI tools can make the work of human resources (HR) better for employees and job seekers.
Perficient Digital Transformation
OCTOBER 9, 2023
Image Role in Tableau: The first rule that we are going to discuss is the geographic role. If you have in your data field that contains location information or Geographical areas, then you can assign it to a geographical role in tableau. Based on the type of the location such as City, Country, State, Postal Code. Assigning this extra role can help tableau to plot your data correctly if you are showing Data in map visualization in tableau there are multiple geographic roles as mentioned below bu
Everest Group
OCTOBER 7, 2023
Property and Casualty (P&C) Insurance BPS Enterprises have been increasingly turning to P&C insurance BPS providers during the recession to address elevated operating costs resulting from heightened inflation, which has led to increased claims expenses and rate adjustments for various P&C products. Cost reduction has once again become the foremost reason for outsourcing, along with the pursuit of operational efficiency to achieve improved business results.
Unosquare
OCTOBER 12, 2023
The proliferative shift towards cloud-based infrastructures has precipitated a high demand for cloud engineers. The tech industry entrusts these professionals with the formidable tasks of managing intricate cloud systems that are pivotal in optimizing organizational operations, reducing expenditures, and enhancing scalability and agility. This blog post traces the complicated facets of cloud engineering, encapsulating the roles, requisites, specializations, and the indelible impact of these prof
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.
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