Sat.Oct 09, 2021 - Fri.Oct 15, 2021

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CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact centre success

TTEC

The contact centre industry is driven by customer experiences that are easy, difficult, joyful, stressful and everything in between. Defining the right set of metrics to gauge customer experience success requires mapping all points of contact, applying several customer experience metrics, and integrating customer interactions.

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Groove Technology has officially become a Microsoft Gold Partner

Groove Technology

If you are looking for a technology partner providing gold standard, do not hesitate to contact us today. want to ensure the highest quality in application development?and?integration, integration, using our best technology and expertise.

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Perficient Included in Gartner’s Forecast Analysis: CPaaS, Worldwide, 2021

Perficient Digital Transformation

This listing recognizes our ability to effectively integrate and implement enterprise-level contact center applications and platforms to help businesses reimagine the way they connect with their customers. To learn more about PACE, visit our webpage and get in contact with our team !

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How to Bring *Even More* power to Zendesk

Balbelforce

It enables omnichannel support: customers get the same experience no matter how they contact you. Using babelforce, contact centers can integrate their existing call infrastructure with Zendesk. Contact centers have specialized infrastructure that is optimized for handling calls. An integrated contact center system.

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Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

After reading, you’ll gain insight into the following components: How to develop a framework for analyzing a vendor’s contact and account data. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. Critical integrations that fit directly into your sales processes and workflows.

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American Sign Language and British Sign Language: How Are They Different?

Akorbi

Our worldwide contact centers provide multilingual support, bilingual agents, competitive rates, and exceptional quality. If you need translation or interpretation services, contact Akorbi today or call (214)256-9222. We specialize in building compassionate human connections through language, technology, and workforce solutions.

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CGS Receives 2021 Customer Experience Innovation Award

CGS Inc

With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. CGS Media Contact: Susan Sweeney, Director newsroom@cgsinc.com. TMC Contact: Michelle Connolly, Manager.

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Why B2B Contact and Account Data Management Is Critical to Your ROI

64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success. The digital age has brought about increased investment in data quality solutions. Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information.

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Best Practices for a Marketing Database Cleanse

As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

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Best Practices for Marketing Database Cleanse

ZoomInfo has produced this eBook to help marketing leaders understand best practices around cost and value when it comes to choosing a B2B contact data provider. Finding a vendor to cleanse and optimize your marketing database can be difficult if you don’t know what to look for. This buyer’s guide will cover: Buying Considerations.

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How ZoomInfo Enhances Your Database Management Strategy

It involves finding a data management provider that can append contacts with correct information — in real-time. It's quite a process for marketing teams to develop a long-term data management strategy. Not just that, but also ongoing data hygiene efforts to keep the incoming (and existing) information fresh.

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3 Mistakes Organizations Make While Developing ABM Programs

Inadequate contact inventory within universe. Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Wasteful technology and service spending.

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Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Export results: Easily export candidate data (including contact info) to Excel, shared with colleagues to review or upload in bulk to a recruiter's applicant tracking system. Candidate and company profiles: Preview and expand search results to find a candidate's job history and career experience or a company's details.

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How ZoomInfo Solves Recruiting Pain Points

To begin getting these candidates in the right positions, it includes utilizing updated contact data and enhancing your outreach strategy for improved effectiveness. More specifically, having access to updated information lets you engage faster with ideal candidates searching the job market.

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2020 Database Strategies and Contact Acquisition Survey Report

This report aims to highlight the current state of B2B database and contact acquisition strategies and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance.