Premier BPO

MAY 8, 2023

Australian businesses have been faced with a scarcity of talent and labour, coupled with economic challenges such as inflation and the high cost of doing business. As a result, many are proactively seeking ways to streamline their operations and reduce costs to avoid being caught off guard by a potential business crisis. Business process outsourcing, a long-accepted strategic decision for Australian businesses, is increasing in popularity for firms looking to enhance their customer experience wh

Outsourcing 52

Outsourcing Business Process Outsourcing BPO Reduced Costs 52

Redial

MAY 10, 2023

Call centers are a vital part of many businesses, providing a direct line of communication between customers and companies. However, working in a call center can be a challenging job. Employees must handle a high volume of calls, often dealing with frustrated or upset customers. Empathy is a crucial skill in these situations that can help call center employees to build better customer relationships and improve overall satisfaction.

Call Center 130

Call Center Jobbing Service 130

Unosquare

MAY 8, 2023

In today’s competitive business world, the cost for acquiring customers has gone up a significant amount. For instance, in e-commerce, one study found that the cost of acquiring a customer has increased from $9 to $29 in the last decade (a 222% increase). To compensate, businesses are always searching for a way to cut costs without sacrificing quality.

Nearshoring 52

Nearshoring Software E-Commerce Reduced Overhead 52

Intelligent Sourcing

MAY 10, 2023

Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX innovation and diversity in the industry? Listen here This emergency CX Files features these speakers joining Peter from his base in Montreal, QC, Canada: Anne Bibb Founder and CEO, Remote Evolution Dallas, TX, […] The post What Is Happening With BPO Mega-Consolidation?

BPO 52

BPO Sourcing 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

McKinsey and Company

MAY 8, 2023

Interamerican demonstrates how Southern European insurers can launch a successful agile transformation within their own cultural contexts.

Insurance 129

Insurance Service 129

Forrester Digital Transformation

MAY 12, 2023

We Said 2023 Would Be Weird … We Were Right Just over a year ago, we were in the throes of the so-called Great Resignation. Nearly every call I had with a client was about how to compete for talent, including debates over signing bonuses vs.

246

246

Groove Technology

MAY 9, 2023

Introduction to Node.js Let’s start at the very beginning. Imagine you’re about to embark on a journey to a newly discovered planet. You’re excited, intrigued, and a bit anxious, right? That’s exactly how it feels when you dive into the world of Node.js. It’s a different realm that brings unique advantages to the table in web development.

Engineering 130

Engineering Out-Tasking Efficiency Collaborations 130

McKinsey and Company

MAY 11, 2023

Generative AI is evolving at record speed while CEOs are still learning the technology’s business value and risks. Here, we offer some of the generative AI essentials.

145

145

Forrester Digital Transformation

MAY 8, 2023

CEOs believe their companies are more focused on customers than their CMOs believe. According to Forrester’s 2023 State Of Customer Obsession Survey, 90% of CEOs indicate their focus on customers guides their brand, product, and pricing strategies – while only 57% of B2C CMOs feel the same.

Marketing 245

Marketing 245

The Global Small Business Blog

MAY 11, 2023

©iStock/krblokhin An export trading company is an independent company that provides support services for firms engaged in exporting. This may include warehousing, shipping, insuring, and billing on behalf of the client. Find out what else an Export Trading Company can help with. Learn how Warren Buffet is investing in Japanese Trading Companies.

Insurance 198

Insurance Service 198

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Groove Technology

MAY 8, 2023

Are you struggling to decide between using Anypoint Platform or an ESB (Enterprise Service Bus) for your business integration needs? Both options have their pros and cons, and it can be challenging to determine which one is the best fit for your organization. In this article, we will compare Anypoint Platform vs ESBs, discuss their differences, and help you make an informed decision.

Flexibility 130

Flexibility Design Software Management 130

McKinsey and Company

MAY 11, 2023

AI technology has revolutionized marketing and sales; now, generative AI promises to disrupt the way B2B and B2C players think about customer experience, productivity, and growth.

Sales 139

Sales Marketing 139

Forrester Digital Transformation

MAY 10, 2023

With more than 300 million creators worldwide, the creator economy has grown exponentially over the last several years and shows no signs of slowing down. Creators — individuals who make and monetize social media content — matter to brands because they wield the power to make ideas, trends, songs, or products go mainstream overnight.

Marketing 238

Marketing 238

The Global Small Business Blog

MAY 12, 2023

©iStock/Oleksii Liskonih Every manufacturing leader or CEO should be preparing for the worst should things fall apart in China by doing five critically important things. Things that need to happen now – it’s too late once conflict erupts. To become more self-reliant and avoid future supply chain storms, invest in these five areas to develop the right strategy.

Manufacturing 130

Manufacturing 130

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

IBM Services

MAY 9, 2023

We stand on the frontier of an AI revolution. Over the past decade, deep learning arose from a seismic collision of data availability and sheer compute power, enabling a host of impressive AI capabilities. But we’ve faced a paradoxical challenge: automation is labor intensive. It sounds like a joke, but it’s not, as anyone who has tried to solve business problems with AI may know.

Out-Tasking 134

Out-Tasking Research Sourcing Automation 134

McKinsey and Company

MAY 10, 2023

A data-driven view of key metrics can help art organizations articulate value, reshape strategy, build resilience, and achieve operational excellence.

Analytics 136

Analytics 136

Forrester Digital Transformation

MAY 10, 2023

B2B audiences expect the same responsiveness and relevance in interactions with providers that they seek in their personal consumer interactions.

Marketing 246

Marketing 246

The Global Small Business Blog

MAY 8, 2023

©iStock/1550539 What's affecting me, my clients, my colleagues and other global small business owners: Google AR (augmented reality) translation glasses : why it's finally time for them to become reality. Expanding your e-commerce business globally. Top 10 10 most in-demand job skills right now, according to the World Economic Forum. Quote of the week: "I do think that a significant portion of the population of developed countries, and eventually all countries, will have AR experiences every day

E-Commerce 125

E-Commerce Jobbing 125

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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

Management

Perficient Digital Transformation

MAY 8, 2023

Leaders in the healthcare, financial services, manufacturing, and automotive industries, among others, are seeking to improve the customer experience while streamlining operations for maximum efficiency and profitability. In order to remain competitive in a constantly evolving market, many organizations seeking long-term success have turned to Salesforce and its partners like Perficient.

Management 119

Management Manufacturing Streamline Operations Research 119

McKinsey and Company

MAY 10, 2023

Companies have committed to being more diverse, inclusive, and equitable, but many struggle to make significant progress in these areas. Here’s how they can meet DEI ambitions—now and in the longer term.

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115

Forrester Digital Transformation

MAY 10, 2023

The relentless focus on new technologies such as generative AI and ChatGPT in the news media, at conferences, and in vendor pitches obscures the bigger picture: Technology plays a supporting, not leading, role in enabling certain consumer experiences or marketing execution.

Marketing 214

Marketing 214

The Global Small Business Blog

MAY 10, 2023

Management 201

Management 201

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Perficient Digital Transformation

MAY 9, 2023

In our fourth and final segment of our Cloud Transformation for IT Leaders series, we will focus on driving enterprise velocity while maintaining best practices and consistency as your portfolio migration program matures. If done well, this is where your organization achieves true cloud maturity and is on its way to unlocking the incredible innovation possible with modern cloud, including data & analytics, AI / ML and automation – and lowering capital investments in data centers, support ven

Automation 116

Automation Government Collaborations Design 116

McKinsey and Company

MAY 9, 2023

The authors of From Source to Sold discuss how supply chain leaders can take a seat at the boardroom table, becoming strategic leaders who help drive more resilient supply chains.

Sourcing 113

Sourcing 113

Forrester Digital Transformation

MAY 12, 2023

Learn the best practices for how you can build a future fit technology strategy in each of platforms, practices, partners, and people.

Information Technology 239

Information Technology 239

IBM Services

MAY 9, 2023

Customer needs and market dynamics are constantly shifting from one moment to the next. There are thousands of business events flowing through every part of your organization every day. These events can provide a wealth of information about what’s actually happening across your business at any moment in time. Organizations that can capitalize on this continual stream of business intelligence can spot trends, issues and opportunities, address threats, and act quickly.

Automation 106

Automation Sourcing Design Marketing 106

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Perficient Digital Transformation

MAY 9, 2023

Hybrid connectivity is rapidly becoming a critical aspect of modern cloud adoption. It allows for seamless communication between end users, on-premises data centers, and public cloud infrastructure. However, navigating the complexities of hybrid connectivity can be a daunting task for even the most seasoned IT professionals. While our ‘ IT Leader’s Guide to Multicloud Readiness ‘ provides a comprehensive exploration of this topic, this blog post is an informative Q&A to exp

Infrastructure Costs 115

Infrastructure Costs Out-Tasking Flexibility Reduced Costs 115

McKinsey and Company

MAY 10, 2023

Technology is rapidly reshaping agriculture in India, creating investment opportunities, lifting up rural areas, and feeding the world.

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127

Forrester Digital Transformation

MAY 11, 2023

HR Executives Gather to Discuss the Future of Work at UNLEASH US In April, I joined with my colleagues Betsy Summer and Katy Tynan at the UNLEASH US 2023 event held in Las Vegas.

130

130

The Hackett Group

MAY 9, 2023

MIAMI, FL (May 9, 2023) – The Hackett Group , Inc. (NASDAQ: HCKT), a leading benchmarking, research advisory and strategic consultancy firm that enables organizations to achieve Digital World Class ® performance, today announced its financial results for the first quarter, which ended on March 31, 2023. Financial Highlights Total revenue in the first quarter of 2023 was $71.2 million and revenue before reimbursements was $69.8 million, which was in line with our guidance.

Advisory 104

Advisory Sales Research Management 104

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.

Efficiency