Sat.May 06, 2023 - Fri.May 12, 2023

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What Drives Outsourcing for Australian Firms Today

Premier BPO

Australian businesses have been faced with a scarcity of talent and labour, coupled with economic challenges such as inflation and the high cost of doing business. As a result, many are proactively seeking ways to streamline their operations and reduce costs to avoid being caught off guard by a potential business crisis. Business process outsourcing, a long-accepted strategic decision for Australian businesses, is increasing in popularity for firms looking to enhance their customer experience wh

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Why Empathy Is Important In Call Centers

Redial

Call centers are a vital part of many businesses, providing a direct line of communication between customers and companies. However, working in a call center can be a challenging job. Employees must handle a high volume of calls, often dealing with frustrated or upset customers. Empathy is a crucial skill in these situations that can help call center employees to build better customer relationships and improve overall satisfaction.

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Unlock the Secret to Cost Savings with Nearshore Software Development

Unosquare

In today’s competitive business world, the cost for acquiring customers has gone up a significant amount. For instance, in e-commerce, one study found that the cost of acquiring a customer has increased from $9 to $29 in the last decade (a 222% increase). To compensate, businesses are always searching for a way to cut costs without sacrificing quality.

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What Is Happening With BPO Mega-Consolidation?

Intelligent Sourcing

Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX innovation and diversity in the industry? Listen here This emergency CX Files features these speakers joining Peter from his base in Montreal, QC, Canada: Anne Bibb Founder and CEO, Remote Evolution Dallas, TX, […] The post What Is Happening With BPO Mega-Consolidation?

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Agile insurance: Lessons from leaders of Greek insurer Interamerican

McKinsey and Company

Interamerican demonstrates how Southern European insurers can launch a successful agile transformation within their own cultural contexts.

Insurance 129
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Future Of Work Predictions: So Far, So Good, Which Is Kind Of Bad

Forrester Digital Transformation

We Said 2023 Would Be Weird … We Were Right Just over a year ago, we were in the throes of the so-called Great Resignation. Nearly every call I had with a client was about how to compete for talent, including debates over signing bonuses vs.

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Node.js 101- Harnessing Web Development Power

Groove Technology

Introduction to Node.js Let’s start at the very beginning. Imagine you’re about to embark on a journey to a newly discovered planet. You’re excited, intrigued, and a bit anxious, right? That’s exactly how it feels when you dive into the world of Node.js. It’s a different realm that brings unique advantages to the table in web development.

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What every CEO should know about generative AI

McKinsey and Company

Generative AI is evolving at record speed while CEOs are still learning the technology’s business value and risks. Here, we offer some of the generative AI essentials.

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CEOs And CMOs Are Misaligned On Customer Needs

Forrester Digital Transformation

CEOs believe their companies are more focused on customers than their CMOs believe. According to Forrester’s 2023 State Of Customer Obsession Survey, 90% of CEOs indicate their focus on customers guides their brand, product, and pricing strategies – while only 57% of B2C CMOs feel the same.

Marketing 245
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What Is An Export Trading Company?

The Global Small Business Blog

©iStock/krblokhin An export trading company is an independent company that provides support services for firms engaged in exporting. This may include warehousing, shipping, insuring, and billing on behalf of the client. Find out what else an Export Trading Company can help with. Learn how Warren Buffet is investing in Japanese Trading Companies.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Anypoint Platform vs ESBs: Which One is Right for Your Business?

Groove Technology

Are you struggling to decide between using Anypoint Platform or an ESB (Enterprise Service Bus) for your business integration needs? Both options have their pros and cons, and it can be challenging to determine which one is the best fit for your organization. In this article, we will compare Anypoint Platform vs ESBs, discuss their differences, and help you make an informed decision.

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AI-powered marketing and sales reach new heights with generative AI

McKinsey and Company

AI technology has revolutionized marketing and sales; now, generative AI promises to disrupt the way B2B and B2C players think about customer experience, productivity, and growth.

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The Rise Of The Creator Economy: Creators Displace Advertising Paradigms

Forrester Digital Transformation

With more than 300 million creators worldwide, the creator economy has grown exponentially over the last several years and shows no signs of slowing down. Creators — individuals who make and monetize social media content — matter to brands because they wield the power to make ideas, trends, songs, or products go mainstream overnight.

Marketing 238
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How To Be Less Dependent on China

The Global Small Business Blog

©iStock/Oleksii Liskonih Every manufacturing leader or CEO should be preparing for the worst should things fall apart in China by doing five critically important things. Things that need to happen now – it’s too late once conflict erupts. To become more self-reliant and avoid future supply chain storms, invest in these five areas to develop the right strategy.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Introducing the technology behind watsonx.ai, IBM’s AI and data platform for enterprise

IBM Services

We stand on the frontier of an AI revolution. Over the past decade, deep learning arose from a seismic collision of data availability and sheer compute power, enabling a host of impressive AI capabilities. But we’ve faced a paradoxical challenge: automation is labor intensive. It sounds like a joke, but it’s not, as anyone who has tried to solve business problems with AI may know.

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The art of data: Empowering art institutions with data and analytics

McKinsey and Company

A data-driven view of key metrics can help art organizations articulate value, reshape strategy, build resilience, and achieve operational excellence.

Analytics 136
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Three Key Actions Help B2B Marketers Synchronize Buying Signals To Put The Customer First

Forrester Digital Transformation

B2B audiences expect the same responsiveness and relevance in interactions with providers that they seek in their personal consumer interactions.

Marketing 246
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Today in Global Small Business: AR Translation Glasses Will Widen Your Global Reach

The Global Small Business Blog

©iStock/1550539 What's affecting me, my clients, my colleagues and other global small business owners: Google AR (augmented reality) translation glasses : why it's finally time for them to become reality. Expanding your e-commerce business globally. Top 10 10 most in-demand job skills right now, according to the World Economic Forum. Quote of the week: "I do think that a significant portion of the population of developed countries, and eventually all countries, will have AR experiences every day

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Perficient’s Salesforce Partner Relationship Management Expertise

Perficient Digital Transformation

Leaders in the healthcare, financial services, manufacturing, and automotive industries, among others, are seeking to improve the customer experience while streamlining operations for maximum efficiency and profitability. In order to remain competitive in a constantly evolving market, many organizations seeking long-term success have turned to Salesforce and its partners like Perficient.

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It’s (past) time to get strategic about DEI

McKinsey and Company

Companies have committed to being more diverse, inclusive, and equitable, but many struggle to make significant progress in these areas. Here’s how they can meet DEI ambitions—now and in the longer term.

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Generative AI! ChatGPT! Hold Up — Don’t Forget People And Process

Forrester Digital Transformation

The relentless focus on new technologies such as generative AI and ChatGPT in the news media, at conferences, and in vendor pitches obscures the bigger picture: Technology plays a supporting, not leading, role in enabling certain consumer experiences or marketing execution.

Marketing 214
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Prospective Hindsight (TED video)

The Global Small Business Blog

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Mastering Cloud Transformation for Business: Enterprise Migration

Perficient Digital Transformation

In our fourth and final segment of our Cloud Transformation for IT Leaders series, we will focus on driving enterprise velocity while maintaining best practices and consistency as your portfolio migration program matures. If done well, this is where your organization achieves true cloud maturity and is on its way to unlocking the incredible innovation possible with modern cloud, including data & analytics, AI / ML and automation – and lowering capital investments in data centers, support ven

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Moving supply chain leaders to the C-suite

McKinsey and Company

The authors of From Source to Sold discuss how supply chain leaders can take a seat at the boardroom table, becoming strategic leaders who help drive more resilient supply chains.

Sourcing 113
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What Makes A Future Fit Technology Strategy?

Forrester Digital Transformation

Learn the best practices for how you can build a future fit technology strategy in each of platforms, practices, partners, and people.

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Accelerate your speed of business with IBM Event Automation

IBM Services

Customer needs and market dynamics are constantly shifting from one moment to the next. There are thousands of business events flowing through every part of your organization every day. These events can provide a wealth of information about what’s actually happening across your business at any moment in time. Organizations that can capitalize on this continual stream of business intelligence can spot trends, issues and opportunities, address threats, and act quickly.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Hybrid Connectivity: Unlock Multicloud Benefits

Perficient Digital Transformation

Hybrid connectivity is rapidly becoming a critical aspect of modern cloud adoption. It allows for seamless communication between end users, on-premises data centers, and public cloud infrastructure. However, navigating the complexities of hybrid connectivity can be a daunting task for even the most seasoned IT professionals. While our ‘ IT Leader’s Guide to Multicloud Readiness ‘ provides a comprehensive exploration of this topic, this blog post is an informative Q&A to exp

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How agtech is poised to transform India into a farming powerhouse

McKinsey and Company

Technology is rapidly reshaping agriculture in India, creating investment opportunities, lifting up rural areas, and feeding the world.

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What HR Leaders Told Us Keeps Them Up At Night

Forrester Digital Transformation

HR Executives Gather to Discuss the Future of Work at UNLEASH US In April, I joined with my colleagues Betsy Summer and Katy Tynan at the UNLEASH US 2023 event held in Las Vegas.

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The Hackett Group Announces First Quarter 2023 Results

The Hackett Group

MIAMI, FL (May 9, 2023) – The Hackett Group , Inc. (NASDAQ: HCKT), a leading benchmarking, research advisory and strategic consultancy firm that enables organizations to achieve Digital World Class ® performance, today announced its financial results for the first quarter, which ended on March 31, 2023. Financial Highlights Total revenue in the first quarter of 2023 was $71.2 million and revenue before reimbursements was $69.8 million, which was in line with our guidance.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.