Premier BPO

MAY 8, 2023

Australian businesses have been faced with a scarcity of talent and labour, coupled with economic challenges such as inflation and the high cost of doing business. As a result, many are proactively seeking ways to streamline their operations and reduce costs to avoid being caught off guard by a potential business crisis. Business process outsourcing, a long-accepted strategic decision for Australian businesses, is increasing in popularity for firms looking to enhance their customer experience wh

Outsourcing 52

Outsourcing BPO Business Process Outsourcing Reduced Costs 52

Redial

MAY 10, 2023

Call centers are a vital part of many businesses, providing a direct line of communication between customers and companies. However, working in a call center can be a challenging job. Employees must handle a high volume of calls, often dealing with frustrated or upset customers. Empathy is a crucial skill in these situations that can help call center employees to build better customer relationships and improve overall satisfaction.

Call Center 130

Call Center Jobbing Service 130

Unosquare

MAY 8, 2023

In today’s competitive business world, the cost for acquiring customers has gone up a significant amount. For instance, in e-commerce, one study found that the cost of acquiring a customer has increased from $9 to $29 in the last decade (a 222% increase). To compensate, businesses are always searching for a way to cut costs without sacrificing quality.

Nearshoring 52

Nearshoring Software Outsourcing Reduced Overhead 52

Intelligent Sourcing

MAY 10, 2023

Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX innovation and diversity in the industry? Listen here This emergency CX Files features these speakers joining Peter from his base in Montreal, QC, Canada: Anne Bibb Founder and CEO, Remote Evolution Dallas, TX, […] The post What Is Happening With BPO Mega-Consolidation?

BPO 52

BPO Sourcing 52

Advertiser: ZoomInfo

When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.

Sales

McKinsey and Company

MAY 8, 2023

Interamerican demonstrates how Southern European insurers can launch a successful agile transformation within their own cultural contexts.

Insurance 132

Insurance Service 132

Forrester Digital Transformation

MAY 12, 2023

We Said 2023 Would Be Weird … We Were Right Just over a year ago, we were in the throes of the so-called Great Resignation. Nearly every call I had with a client was about how to compete for talent, including debates over signing bonuses vs.

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IBM Services

MAY 9, 2023

We stand on the frontier of an AI revolution. Over the past decade, deep learning arose from a seismic collision of data availability and sheer compute power, enabling a host of impressive AI capabilities. But we’ve faced a paradoxical challenge: automation is labor intensive. It sounds like a joke, but it’s not, as anyone who has tried to solve business problems with AI may know.

Out-Tasking 135

Out-Tasking Efficiency Automation Sourcing 135

McKinsey and Company

MAY 11, 2023

AI technology has revolutionized marketing and sales; now, generative AI promises to disrupt the way B2B and B2C players think about customer experience, productivity, and growth.

Sales 141

Sales Marketing 141

Forrester Digital Transformation

MAY 8, 2023

CEOs believe their companies are more focused on customers than their CMOs believe. According to Forrester’s 2023 State Of Customer Obsession Survey, 90% of CEOs indicate their focus on customers guides their brand, product, and pricing strategies – while only 57% of B2C CMOs feel the same.

Marketing 245

Marketing 245

Groove Technology

MAY 8, 2023

Are you struggling to decide between using Anypoint Platform or an ESB (Enterprise Service Bus) for your business integration needs? Both options have their pros and cons, and it can be challenging to determine which one is the best fit for your organization. In this article, we will compare Anypoint Platform vs ESBs, discuss their differences, and help you make an informed decision.

Flexibility 130

Flexibility Software Service Design 130

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Perficient Digital Transformation

MAY 8, 2023

Leaders in the healthcare, financial services, manufacturing, and automotive industries, among others, are seeking to improve the customer experience while streamlining operations for maximum efficiency and profitability. In order to remain competitive in a constantly evolving market, many organizations seeking long-term success have turned to Salesforce and its partners like Perficient.

Management 115

Management Manufacturing Streamline Operations Healthcare 115

McKinsey and Company

MAY 11, 2023

Generative AI is evolving at record speed while CEOs are still learning the technology’s business value and risks. Here, we offer some of the generative AI essentials.

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Forrester Digital Transformation

MAY 10, 2023

With more than 300 million creators worldwide, the creator economy has grown exponentially over the last several years and shows no signs of slowing down. Creators — individuals who make and monetize social media content — matter to brands because they wield the power to make ideas, trends, songs, or products go mainstream overnight.

Marketing 238

Marketing 238

IBM Services

MAY 9, 2023

Today is a revolutionary moment for Artificial Intelligence (AI). After some impressive advances over the past decade, largely thanks to the techniques of Machine Learning (ML) and Deep Learning , the technology seems to have taken a sudden leap forward. Suddenly, everybody is talking about generative AI: sometimes with excitement, other times with anxiety.

Automation 111

Automation Government Customer Service Software 111

Speaker: Jaime Krause & Dave Wilkin

Join talent leader, Jaime Krause, Director of Talent Inclusion & Learning at BMO, and Dave Wilkin, CEO & Co-Founder of 10KC, where they'll discuss how BMO is using 10KC’s all-in-one platform across 30K+ global employees to mobilize their winning culture across geographies & departments. Reserve your spot today for November 17th at 10:00 AM PST, 12:00 PM CST, 1:00 PM EST.

Perficient Digital Transformation

MAY 10, 2023

As businesses increasingly adopt multicloud architectures to drive innovation and create value, IT leaders face the challenge of ensuring observability across different cloud platforms. In the ‘ IT Leader’s Guide to Multicloud Readiness ,’ we discussed the importance of adopting a multicloud strategy and offered tips for identifying the right cloud providers and services, optimizing costs, and maintaining critical app and service reliability in a multicloud environment.

Service 111

Service Management 111

McKinsey and Company

MAY 10, 2023

A data-driven view of key metrics can help art organizations articulate value, reshape strategy, build resilience, and achieve operational excellence.

Analytics 139

Analytics 139

Forrester Digital Transformation

MAY 10, 2023

B2B audiences expect the same responsiveness and relevance in interactions with providers that they seek in their personal consumer interactions.

Marketing 246

Marketing 246

IBM Services

MAY 9, 2023

Customer needs and market dynamics are constantly shifting from one moment to the next. There are thousands of business events flowing through every part of your organization every day. These events can provide a wealth of information about what’s actually happening across your business at any moment in time. Organizations that can capitalize on this continual stream of business intelligence can spot trends, issues and opportunities, address threats, and act quickly.

Automation 108

Automation Sourcing Marketing Design 108

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Perficient Digital Transformation

MAY 10, 2023

As businesses increasingly adopt multicloud architectures to drive innovation and create value, IT leaders face mounting pressure to develop a successful multicloud strategy. While our comprehensive ‘ IT Leader’s Guide to Multicloud Readiness ‘ provides a detailed exploration of the multicloud migration, this blog post serves as a primer, providing valuable insights into the benefits of a multicloud approach and a step-by-step blueprint to migrating to a multicloud environment.

Management 111

Management Sourcing Service Operational Costs 111

McKinsey and Company

MAY 9, 2023

The authors of From Source to Sold discuss how supply chain leaders can take a seat at the boardroom table, becoming strategic leaders who help drive more resilient supply chains.

Sourcing 116

Sourcing 116

Forrester Digital Transformation

MAY 10, 2023

The relentless focus on new technologies such as generative AI and ChatGPT in the news media, at conferences, and in vendor pitches obscures the bigger picture: Technology plays a supporting, not leading, role in enabling certain consumer experiences or marketing execution.

Marketing 214

Marketing 214

The Hackett Group

MAY 9, 2023

MIAMI, FL (May 9, 2023) – The Hackett Group , Inc. (NASDAQ: HCKT), a leading benchmarking, research advisory and strategic consultancy firm that enables organizations to achieve Digital World Class ® performance, today announced its financial results for the first quarter, which ended on March 31, 2023. Financial Highlights Total revenue in the first quarter of 2023 was $71.2 million and revenue before reimbursements was $69.8 million, which was in line with our guidance.

Advisory 104

Advisory Management Sales Research 104

Advertiser: ZoomInfo

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.

Marketing

Perficient Digital Transformation

MAY 9, 2023

In our fourth and final segment of our Cloud Transformation for IT Leaders series, we will focus on driving enterprise velocity while maintaining best practices and consistency as your portfolio migration program matures. If done well, this is where your organization achieves true cloud maturity and is on its way to unlocking the incredible innovation possible with modern cloud, including data & analytics, AI / ML and automation – and lowering capital investments in data centers, support ven

Automation 111

Automation Collaborations Government Management 111

McKinsey and Company

MAY 10, 2023

Technology is rapidly reshaping agriculture in India, creating investment opportunities, lifting up rural areas, and feeding the world.

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129

Forrester Digital Transformation

MAY 12, 2023

Learn the best practices for how you can build a future fit technology strategy in each of platforms, practices, partners, and people.

Information Technology 239

Information Technology 239

IBM Services

MAY 9, 2023

If you’ve followed IBM over the past few years, you know how critical the IBM Ecosystem is to our growth strategy. It’s why we gave partners access to the same training and enablement as IBMers last year, launched a new partner program in January, and continue investing in and growing the IBM Ecosystem. So, it should come as no surprise that partners are front and center during our annual Think conference this week.

Software 102

Software Efficiency Automation Engineering 102

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Perficient Digital Transformation

MAY 9, 2023

Hybrid connectivity is rapidly becoming a critical aspect of modern cloud adoption. It allows for seamless communication between end users, on-premises data centers, and public cloud infrastructure. However, navigating the complexities of hybrid connectivity can be a daunting task for even the most seasoned IT professionals. While our ‘ IT Leader’s Guide to Multicloud Readiness ‘ provides a comprehensive exploration of this topic, this blog post is an informative Q&A to exp

Infrastructure Costs 111

Infrastructure Costs Flexibility Reduced Costs Service 111

McKinsey and Company

MAY 10, 2023

Companies have committed to being more diverse, inclusive, and equitable, but many struggle to make significant progress in these areas. Here’s how they can meet DEI ambitions—now and in the longer term.

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108

Forrester Digital Transformation

MAY 11, 2023

HR Executives Gather to Discuss the Future of Work at UNLEASH US In April, I joined with my colleagues Betsy Summer and Katy Tynan at the UNLEASH US 2023 event held in Las Vegas.

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Velocity Global

MAY 8, 2023

Hiring talent overseas means navigating employment laws unique to each market, which complicates businesses’ global expansion plans. Along with country-specific employment laws and payroll regulations, companies must factor in 13th-month pay. 13th-month pay is a common type of compensation that employers offer international employees on top of base salary.

Payroll 98

Payroll Regulations Marketing Government 98

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join top HR Leaders Soula Courlas, PwC’s Interim Chief People Officer, Sara Blanchard, Director & National Culture Lead at PwC, and Dave Wilkin, CEO and Co-Founder of 10KC, to learn why organizations and people leaders need to create intentional connectivity with their in-office, hybrid, and remote-first teams. We’ll discuss how PwC has leveraged innovative strategies and 10KC’s technology to create a connected and engaged company that is developing leaders and creating a top talent experiences