The Global Small Business Blog

SEPTEMBER 6, 2023

©iStock/seamartini Captain Fresh – a B2B fish and seafood startup – says it relies on the Indian Ocean Region for its supply, with India representing a significant 90% of the supply. In terms of demand, Europe, the US, and India each contribute roughly equal shares, with additional demand originating from South East Asia. The company has raised $20 million as part of an extended Series C round led by Japan-based SBI Investment and Dubai-based Evolvence Capital.

Retail 156

Retail 156

Redial

SEPTEMBER 6, 2023

Is your company growing and knows how important customer service is to success? Companies are constantly looking for ways to improve their customer support and facilitate their operations, and one popular solution is to hire a call center. Outsourcing customer support to a call center can offer several advantages , including cost savings and improved service quality.

Call Center 100

Call Center Customer Support Flexibility Customer Service 100

IBM Services

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. The potential of this powerful new tool spans the entire end-to-end marketing process, from internal communications and productivity to customer-facing channels and product support.

Marketing 122

Marketing Sourcing Design Retail 122

3Pillar Global

SEPTEMBER 6, 2023

Acquisition extends capabilities to address rapid software development demand fueled by generative AI-coding technologies and deepens vertical expertise in Banking, Financial Services & Insurance FAIRFAX, VA, September 6, 2023 – 3Pillar Global , a leading developer of breakthrough digital products, today announced it is expanding its business through the acquisition of digital engineering firm Chenoa Information Services.

Marketing 98

Marketing Service Insurance Banking 98

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

IBM Services

SEPTEMBER 6, 2023

Modern enterprise networks are vast systems of remote and on-premises endpoints, locally installed software, cloud apps , and third-party services. Every one of these assets plays a vital role in business operations—and any of them could contain vulnerabilities that threat actors can use to sow chaos. Organizations rely on the vulnerability management process to head off these cyberthreats before they strike.

Management 109

Management Cybersecurity Automation Engineering 109

Intelligent Sourcing

SEPTEMBER 6, 2023

Business Process Outsourcing (BPO) has evolved from being a supplemental aspect of companies to an integral part of business strategies across industries. By taking on roles ranging from customer support and technical assistance to finance, accounting, and human resources, BPOs not only streamline operations but also significantly cut costs, enabling companies to concentrate on their […] The post The Resilience of the BPO Industry During Economic Crisis appeared first on Intelligent Sourci

BPO 98

BPO Human Resources Streamline Operations Business Process Outsourcing 98

IBM Services

SEPTEMBER 6, 2023

Budgeting, an essential pillar of financial planning for organizations, often presents a unique dilemma known as the “Budgeting Paradox.” Ideally, a budget should give the most accurate and timely idea of anticipated revenues and expenses. However, the traditional budgeting process, in its pursuit of precision and consensus, can take several months.

Analytics 89

Analytics Flexibility Collaborations Sales 89

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals. Notwithstanding these challenges, enterprises have remained committed to optimizing costs, pursuing digital transformation, and improving customer loyalty and retention.

Management 64

Management Service Outsourcing Marketing 64

IBM Services

SEPTEMBER 6, 2023

A recent study by Price Waterhouse Cooper (PwC) estimates that by 2030, artificial intelligence (AI) will generate more than USD 15 trillion for the global economy and boost local economies by as much as 26%. (1) But what about AI’s potential specifically in the field of marketing? From customized content creation to task automation and data analysis, AI has seemingly endless applications when it comes to marketing, but also some potential risks.

Marketing 86

Marketing E-Commerce Out-Tasking Automation 86

SPD Load

SEPTEMBER 6, 2023

Discover the power of React Native app development. Explore its advantages, best practices, and how it's transforming the mobile app landscape.

64

64

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

IBM Services

SEPTEMBER 6, 2023

This is, by far, my favorite time of year. The kids are back at school. My Miami Hurricanes are off to another strong start. And two of IBM’s marquee partnerships are in full swing: The US Open and ESPN Fantasy Football. Right now, I’m in Queens, watching Novak Djokovic and Taylor Fritz battle it out in 90-degree heat for a spot in the US Open semifinals.

Jobbing 74

Jobbing Customer Service Management Service 74

Magellan Solutions

SEPTEMBER 6, 2023

Artificial Intelligence (AI) is more than just a buzzword in today’s digital age. Instead, it’s a powerhouse tool transforming the service provision game. True to this, over half of marketing leaders already harness AI’s potential. Another 27% are gearing up to do so within the next two years. Why the AI frenzy? Because AI can do what humans can’t.

Out-Tasking 52

Out-Tasking Call Center Analytics Outsourcing 52

Perficient Digital Transformation

SEPTEMBER 6, 2023

Introduction: Embeddings are essential in the fields of natural language processing (NLP) and machine learning because they convert words and phrases into numerical vectors. By successfully capturing semantic linkages and contextual meanings, these vectors help machines comprehend and process human language. We will examine the idea of embeddings in this blog, learn about their uses, and investigate how to create and incorporate them using Azure Cognitive Search.

Service 52

Service Engineering Efficiency Analytics 52

Anexa

SEPTEMBER 6, 2023

The success of any business hinges on its ability to foster a motivated, productive, and satisfied workforce. Employee engagement lies at the heart of achieving these objectives, playing a pivotal role in boosting team productivity, job satisfaction, and overall profitability. However, the challenge often lies in deciphering how to cultivate engagement within a team where employees might be hesitant to express their thoughts, question whether their voices are heard, or perceive leadership indiff

BPO 52

BPO Business Process Outsourcing Jobbing Outsourcing 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Perficient Digital Transformation

SEPTEMBER 6, 2023

What’s happening to your data in AI? I’ve had countless conversations with tech enthusiasts asking that question. It’s a valid concern, given the rapid expansion of AI technologies and their integration into our daily lives. So, I decided to shed some light on this topic by breaking down the different levels of data usage by AI companies.

Analytics 52

Analytics Service 52

Anexa

SEPTEMBER 6, 2023

In today’s competitive business landscape, personalization has become more than just a buzzword; it’s a powerful tool that can significantly impact customer engagement, loyalty, and revenue generation. However, many small businesses are still missing the boat when it comes to harnessing the true potential of personalized experiences for their customers.

Outsourcing 52

Outsourcing Analytics Customer Service BPO 52

Perficient Digital Transformation

SEPTEMBER 6, 2023

I haven’t been able to sleep well as of late. Why? Because of the excitement around all the possibilities Unified Commerce offers brands, but more so the opportunity it provides you, me, and the consumers that experience what brands have to offer daily. For context, Unified Commerce is the strategy, implementation, and actions that allow brands to have a dialogue with their customers, within the channel of preference.

Sales 52

Sales Engineering Retail Sourcing 52

Planergy Software

SEPTEMBER 6, 2023

Clients and results More Customers We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy. Cristian Maradiaga King Ocean Book a Live Demo Download a free copy of "Indirect Spend Guide", to learn: Where the best opportunities for savings are in indirect spend.

Right-Sizing 52

Right-Sizing Finance Collaborations Accounting 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Perficient Digital Transformation

SEPTEMBER 6, 2023

Just before Labor Day, the federal banking regulators – The Office of the Comptroller of the Currency (OCC), the Board of Governors of the Federal Reserve System (Fed), and the Federal Deposit Insurance Corporation (FDIC) – labored to issue a proposed rule for comment that would require require certain financial institutions to issue and maintain outstanding a minimum amount of long-term debt (LTD).

Regulations 52

Regulations Banking Insurance Reduced Costs 52

Auxis

SEPTEMBER 6, 2023

Discover the Benefits of Digital Transformation for Business! Uncover Key Benefits, Industry Insights, and Success Strategies for Your Business. Explore Now!

IT Outsourcing 52

IT Outsourcing Outsourcing 52

Perficient Digital Transformation

SEPTEMBER 6, 2023

In Part 1 of this series , my colleague Marlana Voerster wrote about the need for healthcare organizations to incorporate principles of good storytelling to make your brand a hero in users’ eyes. In this article, we’ll be talking about storytelling and heroism from another angle: the hero’s journey, also known as the monomyth. It’s a well-known and -loved narrative arc that writers have used for thousands of years in everything from the classic epics, such as “The Odyssey,” to classic and modern

Healthcare 52

Healthcare Jobbing Service Marketing 52

Go4Customer

SEPTEMBER 6, 2023

In the realm of technologically advanced and competitive business, keeping yourself differentiated from the competition requires a deep understanding of customer preferences, evolving needs, and marketing trends. In this, the alliance or synergy between the market research services and customer satisfaction survey services comes into play. Furthermore, by effectively utilizing the best possibilities of customer satisfaction survey servi.

Marketing 40

Marketing Service Research 40

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Perficient Digital Transformation

SEPTEMBER 6, 2023

How did it start? Let me set the stage first. Arun and I (Gayathri) are part of the global compliance partners team that supports InfoSec (information security) initiatives at Perficient India. One fine morning in early-July: Gayathri: So, Arun, we have completed providing our data evidences for the global ISO 27001 audit, what next? Arun: Gayathri, now that we have a little breather, we can do our annual InfoSec – Know Your Company refresher.

Design 52

Design 52

IBM Services

SEPTEMBER 6, 2023

As security becomes ever tighter, with businesses provisioning more of their infrastructure on private networks, flexible access requires a VPN solution. In this post, we examine how to leverage the IBM Cloud VPN as a Service (VPNaaS) offering for VPC, while managing authentication through IBM Cloud Secrets Manager. IBM Cloud Secrets Manager IBM Cloud Secrets Manager provides a centralised resource to manage various secrets.

Management 103

Management Engineering Service Flexibility 103

Perficient Digital Transformation

SEPTEMBER 6, 2023

With more than 7,500 colleagues and dozens of global locations, Perficient is making genuine and meaningful connections across the world. Through Perficient’s promise to challenge, champion, and celebrate all colleagues, our company remains a top workplace in the eyes of our people. We take pride in creating a diverse work environment that celebrates and enables the career growth of our colleagues.

Collaborations 52

Collaborations Marketing Management 52