Fri.Jul 29, 2022

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Port In The Storm: Takeaways From Amazon’s Q2 2022 Earnings

Forrester Digital Transformation

After years of spending lavishly on growth, Amazon cut costs in Q2 2022, reducing headcount by 6% and, according to CEO Andy Jassy, “improving the productivity of [its] fulfillment network.” As a result, Amazon reported a $2 billion loss, marking the business’s second consecutive quarterly loss, which hasn’t happened since 2014. Amazon’s revenue rose 7.2% […].

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Women-Focused Investment Is Essential to Economic Development

The Global Small Business Blog

©iStock/Ridofranz Despite the relative sophistication of its economy and business environment, South Africa’s record in regards to its promotion of women in the business environment is poor. If women are to take their place as equal citizens in South Africa, this must include their ability to run and to grow businesses. Funders should be taking note.

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Customer Service Unplugged — Or Why Empathy Matters

Forrester Digital Transformation

When you strip a song down to its base, you end up with a simple acoustic version, free of overproduction or electronic distractions. The most striking example of this for me is Eric Clapton’s version of “Layla” from MTV Unplugged. When you strip a contact center down to its base, you end up with one-on-one […].

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The Great Attrition in frontline retail—and what retailers can do about it

McKinsey and Company

New research reveals which aspects of the employee experience matter most to US frontline retail workers. Retailers must pay attention and act quickly or risk losing more than half their store staff.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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US Federal Government Continues Cybersecurity Leadership With New OMB Memo

Forrester Digital Transformation

Recently released Office of Management and Budget (OMB) memo M-22-16 outlines, and further aligns, Federal Civilian Executive Branch (FCEB) agencies’ FY2024 budgetary considerations for cross-agency cybersecurity investments. The guidance in M-22-16 provides enables federal civilian agencies to properly assign cyber initiative funding towards the most critical areas of cybersecurity.

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Build a Mission Worthy Team

.orgSource

When the first crew of astronauts departs for Mars, Suzanne T. Bell’s work will play a large role in their success. Bell is an associate professor of industrial and organizational psychology at DePaul University. She studies team composition. During the Mars mission, astronauts will be confined in a space the size of a studio apartment […]. The post Build a Mission Worthy Team appeared first on.orgSource.

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The golden rule to making an international move

Talent Management Strategy

It’s the summer, so inquiries about making an international move always rise. For me, they usually peak in September where the glow of returning to home territory is of the radio-active variety. Post Covid, people are travelling again, so this year feelings definitely seem to have intensified. Many have been released literally from the confines… The post The golden rule to making an international move appeared first on Dorothy Dalton.

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Everything You Must Know About Resellers & Channel Partners

Invensis

The words “channel partner” and “resellers” are extensively used across various industries. But what do they mean? How do they differ from each other? Let’s find out. As the name suggests, resellers purchase products and services from parent companies and sell them to end-users. Of course, this procedure is followed in the name of profit. […].

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From saving to spending: A second front emerges in the US retirement challenge

McKinsey and Company

While accumulation has long been a focus for pre-retirees, ensuring a consistent and sufficient stream of income through retirement is now a pressing need for many.

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Consider Adding a Chief Automation Officer

Automation Anywhere

Let’s say you’ve done everything right when adopting Robotic Process Automation (RPA). You started small, you proved value, you ignited other automation projects around other business units, and as these grew, you formed your center of excellence (CoE) to coordinate it all. But many organizations run into a wall at this point. According to Forrester , firms can’t seem to master what it calls “RPA resiliency.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Analyzing TM1 logs and data from the command line using Find

Perficient Digital Transformation

The Find Command. I come from a systems background in Windows and Linux, maintaining operations and writing programs in C. Since I bring that perspective to my TM1 work, I’m more comfortable with command line tools than some of my other teammates, so I thought I would share some tips. As an example, let’s look at a large file of actuals.

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Extending upmarket in US commercial banking

McKinsey and Company

Serving larger commercial clients is a significant growth opportunity for US midcap and regional banks—with the right strategy in place.

Banking 64
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Perficient Recognized in The Forrester Wave: Modern Application Development Services Q3, 2022 Report

Perficient Digital Transformation

Successful application development in the modern competitive landscape requires a strategic partnership with a trusted vendor that combines industry-leading technology partnerships with modern, scalable delivery methodologies. In the recent report, The Forrester Wave TM: Modern Application Development Services Q3, 2022 , Forrester states, “Modern application development (MAD) services focus on delivering modern digital software products that leverage the coolest and most modern technologies for

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Technology & Services – Mergers & Acquisitions (M&A) Q2 Update 2022 – Report

Zinnov

by Sidhant Rastogi, Managing Partner, Zinnov; Anand Kalra, Principal, Zinnov; Shrey Sood, Engagement Manager, Zinnov; Prakash Jain, Project Lead, Zinnov. M&A activity has slowed from its record-setting 2021 pace, with economic headwinds stunting deals in the first half of 2022. However, setting aside the quarter-on-quarter decline, the number of deals are still higher than pre-pandemic levels of approximately 13,000, with total disclosed deal values of USD 1.08 Tn.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The 3 Methods to Personalization in Healthcare

Perficient Digital Transformation

As the pandemic has solidified digital health’s role in meeting customer’s needs, they expect a better and more personalized experience. Nearly two-thirds (63%) of digital marketing leaders continue to struggle with delivering personalized experiences to their customers, according to Gartner. Despite this difficulty, compliant personalization is a “must” in healthcare.

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The Great Resignation: SEBPO’s Ray Adamson on Attracting & Retaining Talent

SEBPO

The Great Resignation is upon us. It’s one of the titles ( The Big Quit, Great Reshuffle ) given to this era of higher-than-usual number of employees voluntarily leaving their jobs since late 2020 and early 2021. As more Americans realize they have options when it comes to where they work, they are voluntarily leaving their jobs and it’s becoming evident that the value of a job lies in more than just the compensation, particularly for workers from younger generations.

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Makeup of Technical Project Teams: Solutions Architect

Perficient Digital Transformation

As a project manager (PM), one of my top concerns in engaging on a new project is understanding the scope of work. Next, what are the skills needed to support and deliver the scope of work at hand? Many considerations go into this discovery, but one of the very first resources I prefer to have assigned is the Solutions Architect (SA) role. Welcome to my new blog series; The Makeup of Technical Project Teams.

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Digital Twin Services PEAK Matrix® Assessment 2022

Everest Group

Top Digital Twin Services As enterprises work to remain resilient and competitive in a post-pandemic era, they are increasingly focusing on becoming digitally unified. Digital twins, or virtual replicas of physical products, processes, and systems, will help them achieve this goal. The technology leverages a physical entity’s real-time data for decision-making and predictions.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Weekend Link Roundup | How Outsourcing Multilingual Support Empowers Global Brands

OpenAccess BPO

How Outsourcing Can Help Your Business Expand to International Markets Outsourcing can empower a business to explore new opportunities and areas for expansion. Open Access BPO explores how outsourcing multilingual support can open the doors for growth that your business can significantly benefit from. 5 Ways Multilingual Call Centers Empower Global Brands Brands seeking sustainable […].

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Life Sciences Operations PEAK Matrix® Assessment 2022

Everest Group

Top Life Science Service Providers Following the COVID-19 pandemic, the life sciences industry has undergone several changes. Face-to-face HCP interactions are slowly being replaced with an omnichannel approach; the market is also pivoting from centralized clinical trials to de-centralized clinical trial operations. Additionally, safety has become a priority for regulators and consumers, leading to increased focus on pharmacovigilance.

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Your Customer's Journey Isn't Working (And How to Fix It)

Aspirant

In order to find a flaw in your go-to-market strategy, you will first need to have a good understanding of both your customer and your competition.

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10 Steps to Better Evaluating a Cloud Service Agreement

Everest Group

Comprehending a Cloud Service Agreement (CSA) can be difficult. With the increasing clout of hyperscalers, buyers need to fully understand a CSA to effectively negotiate with cloud service providers. Learn how to better evaluate these contracts in this blog. . With the increased adoption of cloud services, Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure have come to dominate the public cloud space in recent years.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Direct vs. Indirect Procurement: What’s the Difference?

Obobo

Direct vs. Indirect Procurement: What's the Difference? Essentially, procurement involves acquiring the supplies every organisation needs to function day-to-day. When you get into the details, you start to bring in all the supporting factors that make procurement work. The procurement process can be broken down neatly into two niches—direct and indirect procurement.

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Key North American BFS and Insurance IT Specialist Services Providers | Market Insights™

Everest Group

BFS and Insurance IT Specialists. VIEW THE FULL REPORT.

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Why Your Organization’s Constraints are the Key to Success – A Systemic Approach Part 8

Intelligent Management Inc.

Dr. Eliyahu Goldratt’s main contribution to the theory of management has been to point out that any system is limited toward its goal by very few elements , the constraints. If we identify them we can manage them following the focusing steps that he developed. The Decalogue method leverages the intrinsic stability of a Deming-based system and suggests that the constraint can be “chosen” (one constraint) instead of being identified.

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Rubik’s Cube Approach to Segmenting IT Services Specialists – North America | Market Insights™

Everest Group

Segmenting IT Services. VIEW THE FULL REPORT.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Feature of Snowflake: Zero Copy Cloning

Perficient Digital Transformation

Feature of Snowflake: Zero-Copy Cloning. Zero Copy Cloning in Snowflake: Snowflakes have some advanced feature like Time Travel, zero-copy cloning and others, those features make things for us Loat easier. Create copies of a database, schema, or a table for that usually we copied complete structure, metadata, primary keys, schema everything but in snowflake it is very easy using clone command.

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Introducing the Rubik’s Cube Supplier Segmentation Approach | Market Insights™

Everest Group

Supplier Segmentation. VIEW THE FULL REPORT.

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Seven Best Practices to Follow During a VDI Implementation

Everest Group

Driven by the increasing numbers of mobile workers during the pandemic, VDI implementation has rapidly grown as a secure solution that provides flexibility and cost savings. While it’s a good fit with today’s steadily growing remote workforce , VDI must be implemented properly to avoid pitfalls. Read on to learn the challenges and benefits of implementing a virtual desktop infrastructure.