The Global Small Business Blog
MAY 19, 2023
©iStock/f11photo Twenty-seven (27) Georgia companies were honored this week (May 18, 2023) with an annual recognition for their expansion of export sales into new markets over the previous year. While some were seasoned exporters that simply found buyers for their goods or services in one additional new country, at least three of the firms sold internationally for the first time ever in 2022.
IBM Business Partners
MAY 19, 2023
Web-based ERP providers are experiencing significant growth and demand as more companies seek to streamline their business processes, cut costs and improve operational efficiency. With the rise of cloud computing, web-based ERP providers increasingly offer Software as a Service (SaaS) solutions, which have become a popular option for businesses of all sizes.
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Perficient Digital Transformation
MAY 19, 2023
Welcome back to our series on Digital Accessibility Testing Fundamentals ! In this last installment, we’ll discuss some of the Code Review Testing for digital accessibility and why it is a critical step toward building inclusive digital products. In today’s digital landscape, accessibility has become an integral part of creating inclusive and user-friendly experiences for all individuals.
Magellan Solutions
MAY 19, 2023
Business process management (BPM) is the process of planning and improving business processes. This approach is used for the company to meet its objectives. BPM increases efficiency and customer satisfaction. BPM helps companies in finding and removing challenges and inefficient processes. These obstacles can lead to a loss of resources and time. By improving their operations, businesses can increase their bottom line.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Perficient Digital Transformation
MAY 19, 2023
In an increasingly interconnected world, digital accessibility has emerged as a vital component of creating inclusive experiences for individuals with disabilities. Global Accessibility Awareness Day (GAAD) serves as an annual reminder of the importance of accessibility and aims to promote awareness and understanding among developers, designers, and decision-makers.
comeMakeit
MAY 19, 2023
MVPs can be basic and need not be perfect. They’re built fast and to test hypotheses. However, even MVPs require prior market analysis. Read on to find out why. One of the main reasons why many innovations fail to please customers is, “The market doesn’t need their innovations”. All new ideas start with some assumptions. These assumptions guide the makers and give them the confidence to proceed.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
comeMakeit
MAY 19, 2023
MVPs can be basic and need not be perfect. They’re built fast and to test hypotheses. However, even MVPs require prior market analysis. Read on to find out why. One of the main reasons why many innovations fail to please customers is, “The market doesn’t need their innovations”. All new ideas start with some assumptions. These assumptions guide the makers and give them the confidence to proceed.
Perficient Digital Transformation
MAY 19, 2023
Post-sale interactions between customers and your business may simply be communicating about warranties, upgrades or repairs, installation, personalized offerings, or troubleshooting. But continuing engagement with your customers is important to further solidify the relationship, drive loyalty, and ensure satisfaction. While those ideas are a great way to maintain the relationship, brands need to catch up with how consumers are using technology to shop and interact with their favorite retailers.
Zinnov
MAY 19, 2023
The concept of Autonomous Vehicles has captured the imagination of people since the iconic TV show Knight Rider aired in the 1980s. It promises to revolutionize personal and professional lives by offering increased productivity, enhanced safety, optimized fuel consumption, and reduced insurance costs. While the full potential of Autonomous Vehicles is still a decade away due to programming complexities, legal challenges, and rollout timelines, ongoing advancements in technology continue to impro
Global Expansion
MAY 19, 2023
With the rise of globalization, more businesses are hiring in new countries to build a global workforce and to eclipse their competition. However, hiring international employees can create many challenges, especially when it comes to international payroll management.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Velocity Global
MAY 19, 2023
Building a global company starts with sourcing top international talent. However, recruiting challenges are inevitable for managers and HR teams when hiring across international borders. To gain a competitive edge in foreign markets and ensure seamless growth, companies must comply with local labor laws and consider cultural norms in every market where they hire talent.
Transparent BPO Outsourcing
MAY 19, 2023
Reviewing call sample quality is more than just taking recordings and analyzing random calls. May 2023 “”Customer service isn’t just about ensuring satisfaction, deescalating tense situations or giving away freebies. While we know these things are important, customer care solutions are intended to take things further. Call centers should strive to make emotional connections so […] The post What to listen for in sample call recordings from a BPO?
Velocity Global
MAY 19, 2023
As an HR manager, you know how challenging it is to attract and retain the right people your company needs to thrive. But finding top talent and keeping them on board is only half the battle. You also need to ensure your employees remain engaged so they continue doing the great work you hired them to do. Promoting engagement, unfortunately, is difficult for many companies.
Everest Group
MAY 19, 2023
Life and Annuities (L&A) Insurance BPS and Third-Party Administrator (TPA) PEAK Matrix® Assessment The global Life and Annuities (L&A) insurance industry has recovered from the pandemic, but it now faces macroeconomic uncertainties. Going forward, insurers will prioritize cost reduction and may cut back on discretionary spending to save costs.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Invedus
MAY 19, 2023
As a small business owner, there will be a number of challenges in front of you related to invoicing tasks. Dealing with invoicing tasks can be one of the most demanding aspects of running a business. You will be surprised by the fact that 90% of the invoicing is still done manually. Hence, there is a strong need to use the best invoicing software that can handle your invoicing tasks in the perfect way.
Worldwide Call Centers
MAY 19, 2023
When I started my first call center job in 1992, many people were already talking about how technology and automated processes were on the verge of replacing human agents. Heck, I even had an artificial intelligence class in college three decades ago. Today, with artificial intelligence (AI) finally maturing with the emergence of ChatGPT & Bard, that familiar tone about AI Call Centers replacing human agents is stronger than ever.
Affirma
MAY 19, 2023
In today’s digital landscape, businesses strive to create engaging content that captivates their audience and drives growth. Leveraging Artificial Intelligence (AI) and systems like ChatGPT has become a game-changer in content creation. Let’s explore how businesses can effectively leverage AI to generate fresh content while maintaining data security and confidentiality.
Go4Customer
MAY 19, 2023
Essentially, a sales call is a dialogue between a call center outsourcing provider?s sales representative and a potential customer, centered around the possible acquisition of a product or service. These conversations, which can occur either in person or through video communication, encompass a range of components. Components can be the sales representative's introduction and initial goals, presentation of the product, demo.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Affirma
MAY 19, 2023
In today’s fast-paced digital world, businesses are constantly seeking innovative ways to streamline their operations, enhance customer experiences, and stay ahead of the competition. One such innovation that has been making waves is the use of AI-generated content. By harnessing the power of Artificial Intelligence (AI), businesses can revolutionize their content strategies and achieve remarkable outcomes while saving costs and improving efficiency.
Everest Group
MAY 19, 2023
Supply Chain LEARN MORE ABOUT OUR PRICING SERVICES
IBM Business Partners
MAY 19, 2023
It has been a year and a half since we rolled out the throttling-aware container CPU sizing feature for IBM Turbonomic , and it has captured quite some attention, for good reason. As illustrated in our first blog post , setting the wrong CPU limit is silently killing your application performance and literally working as designed. Turbonomic visualizes throttling metrics and, more importantly, takes throttling into consideration when recommending CPU limit sizing.
Everest Group
MAY 19, 2023
Pricing LEARN MORE ABOUT OUR PRICING SERVICES
Advertiser: ZoomInfo
Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.
Intugo
MAY 19, 2023
The Current State of Technology in Mexico The state of technology in Mexico has been driven in the last 30 years by its geographical position. Its location makes it a strategic player and a principal recipient of investment from the most powerful economy in the world. While technological adoption among the largest companies in the country has been almost parallel to the most advanced economies, the penetration of the Internet and mobile devices places Mexico in a privileged position in the conte
Everest Group
MAY 19, 2023
Sustainability VIEW THE FULL REPORT
Velocity Global
MAY 19, 2023
Are you in touch with your employees? Statistically speaking, you probably think so—but your employees might not. According to the results of the 2023 trust survey conducted by PricewaterhouseCoopers (PwC), 79% of business executives say their employees trust the company, but only 65% of employees agree. The vast majority of business leaders and talent concur that organizations have a responsibility to build trust, according to the PwC study.
Everest Group
MAY 19, 2023
Cyber Security VIEW THE FULL REPORT
Advertiser: G-P
The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.
Everest Group
MAY 19, 2023
IT Life Cycle VIEW THE FULL REPORT
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