The Global Small Business Blog

JULY 13, 2022

©iStock/SHansche Yes, you read that right. Freight rates decline as demand wavers. Shippers are trying to reset contract agreements to cut expenses, but costs remain several times higher than before the Covid-19 pandemic. The reduction in transportation costs is good news for manufacturers and retailers after two years of rapidly rising expenses. It also suggests the contribution of the freight sector to inflation is at least leveling off.

Retail 209

Retail Manufacturing 209

Forrester Digital Transformation

JULY 13, 2022

The economic turmoil trailing in the wake of the COVID-19 pandemic is roiling. CMOs cannot simply dust off their recession playbooks from years past and expect to understand — let alone serve — customers today: The unique combination of social, economic, and political tensions in this moment will shape when, where, and why consumers are […].

Retail 130

Retail Marketing 130

McKinsey and Company

JULY 13, 2022

People keep quitting at record levels, yet companies are still trying to attract and retain them the same old ways. New research identifies five types of workers that employers can reach to fill jobs.

Research 145

Research Jobbing 145

Forrester Digital Transformation

JULY 13, 2022

“The consumer is our boss.” This statement is at the core of a defining principal at my former employer, Mars, and the spirit of this idea is similarly at the core of many B2C companies’ operating philosophies. Forrester calls putting the customer at the heart of everything you do, “Customer Obsession” and it’s proven to […].

Marketing 130

Marketing 130

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

McKinsey and Company

JULY 13, 2022

Banking distribution needs to account for the evolving interdependencies between channels. Accelerating digital and upgrading the physical experience to “phygital” offers a viable solution.

Banking 133

Banking Retail Accounting Service 133

Forrester Digital Transformation

JULY 13, 2022

Are Integrated Agency Relationships The Way Of The Future? Many indicators point to “yes.” CMOs Want Integration Intrigued by the potential lift from integrated marketing solutions, CMOs are changing the nature of their agency relationships to be more connected and improve marketing impact. Our research shows that nearly two in five CMOs will restructure their […].

Research 130

Research Marketing 130

Forrester Digital Transformation

JULY 13, 2022

On June 28, Google unveiled plans for a new Public Sector subsidiary aimed at helping US public institutions, such as state, local, and educational institutions, drive digital transformations into the cloud. The company also has US federal ambitions by partnering with the Defense Innovation Unit, the US Navy, and the Department of Veterans Affairs (VA). […].

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130

Perficient Digital Transformation

JULY 13, 2022

I will be sharing my personal experience with learning Power BI and clearing the PL-300 (Earlier called DA-100) exam. I hope this will help the other aspirants. I would not be compromising the signed NDA; hence no questions will be disclosed in this article. About the Exam : PL-300: Microsoft Power BI Data Analyst. Analyzing Data with Microsoft Power BI (PL-300) is the requirement for Microsoft Data Analyst Associate Certification.

Analytics 116

Analytics Design Management Healthcare 116

Simplr

JULY 13, 2022

What’s the secret to Simplr’s CX success? Our SimplrFlex agents like Lindsey E.! Simplr’s distributed, fully remote Human Cloud Network is made up of agents just like Lindsey who are committed to delivering top-notch customer experiences. Get to know Lindsey by checking out her Q&A below. How did you hear about SimplrFlex? If someone referred you, who was it?

Customer Service 98

Customer Service Call Center Flexibility Service 98

Perficient Digital Transformation

JULY 13, 2022

What is your Side Wheel. I was rushing back from the office to home. It is already 06.40 PM, and with 15 minutes of commute still left it is going to be a nail-biter finish in attending my 07.00 PM daily standup meeting. As I parked my car in the garage, my little angel came to me running very excitedly, “Mama! I learned to drive the bicycle without side wheels” she exclaimed.

Offshoring 109

Offshoring Out-Tasking Jobbing Sourcing 109

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Automation Anywhere

JULY 13, 2022

Editor’s note: This is a guest article from our partner Bain & Company , a top global management consultancy based in Boston. The company advises business leaders on strategy, marketing, organization, operations, IT, and M&A across industries, including financial services. As more fintechs enter the market and consumer preferences shift, traditional retail banks face significant challenges in attracting and holding customers while remaining profitable.

Banking 96

Banking Retail Automation Robotics Process Automation 96

NoonDalton

JULY 13, 2022

The rising importance of outsourcing has given rise to the newest catchphrase in business: rightsourcing. Staying true to its root word of right , rightsourcing is all about selecting the best source to deliver the services you need. “ Rightsourcing is selecting the best way to procure a service and deciding whether a company is best served by performing a business requirement in-house (insourcing) or contracting it out to a third-party service provider (outsourcing).

Outsourcing 94

Outsourcing Co-Sourcing Right-Sizing Sourcing 94

Bydrec

JULY 13, 2022

Software outsourcing, also known as nearshore software outsourcing, is a cost-effective business strategy that allows companies to cut operational costs while reducing risks and producing faster turnaround times for new projects. Nearshore software outsourcing refers to the practice of outsourcing nearshore software company projects to vendors who are located in nearby areas, like countries in the same region or a neighboring country.

Nearshoring 90

Nearshoring Software Outsourcing Operational Costs 90

Invensis

JULY 13, 2022

Companies in every industry are now outsourcing non-core tasks to reputable BPO service providers globally to improve their businesses. Outsourcing trends have provided various advantages, such as great flexibility with no geographical boundaries, access to a large pool of professionals, and short-term collaboration within a single project. Invensis is a reputed leader in empowering numerous global […].

Outsourcing 87

Outsourcing BPO Flexibility Collaborations 87

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

McKinsey and Company

JULY 13, 2022

A leading economic geographer talks regional growth and inequality, discontent and populism, innovation, migration, and development policies and strategies.

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Invensis

JULY 13, 2022

Outsourcing is contracting a business function or any specific business activity to specialized agencies. The company mostly outsourced the non-core areas such as sanitation, security, household, pantry, etc. are outsourced to the company. The company makes a formal arrangement with the agency. Before deciding to work with an outsourcing company, it’s important to learn the outsourcing […].

Outsourcing 77

Outsourcing BPO Service 77

Perficient Digital Transformation

JULY 13, 2022

Hey, friend! This is April Deibert and Sam Schwarz with the Marketo Team, a part of the Digital Marketing Solutions Practice here at Perficient. Over the past year, we’ve worked on some cool client projects where we used our Marketo REST API skills creatively. We thought you might appreciate learning more. If any of these projects sound like something you would also like help on, reach out!

Sourcing 72

Sourcing Out-Tasking Healthcare Marketing 72

McKinsey and Company

JULY 13, 2022

Fiber-to-fiber recycling at scale could be achieved by 2030, creating a new and sustainable circular industry in Europe.

Retail 92

Retail 92

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Perficient Digital Transformation

JULY 13, 2022

Perficient promotes an inclusive culture where every employee is challenged, championed, and celebrated. I recently sat down with one of our business analysts, Matthew Sikes, to learn more about his role and the culture at Perficient. We discussed how diverse teams, career growth, and collaborative tech savvy colleagues make Perficient a great employer.

Healthcare 69

Healthcare Collaborations Insurance Manufacturing 69

McKinsey and Company

JULY 13, 2022

In the investment sector, AI and other digital technologies are ushering in the next horizon of performance differentiation. Here’s how to level up.

Analytics 72

Analytics 72

Perficient Digital Transformation

JULY 13, 2022

While crawling object ContentDodumentLink from Salesforce you might come across this issue which is a SOQL limitation on ContentDocumentLink object. the exact error from Coveo Source activity log looks like this: Implementation restriction: ContentDocumentLink requires a filter by a single Id on ContentDocumentId or LinkedEntityId using the equals operator or multiple Id’s using the IN operator.

Sourcing 64

Sourcing 64

UnaTerra

JULY 13, 2022

At UnaTerra we love all things global payroll and HR. This is what we enjoy. It is our expertise; it is our strength. We manage your international payroll and HR, keeping you compliant as you operate and employ in markets all around the globe. Where appropriate we combine this depth of experience in the international […] The post Introducing Our New Global Payroll Platform appeared first on Unaterra.

Payroll 52

Payroll Marketing Management 52

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

Perficient Digital Transformation

JULY 13, 2022

Back in May, we wrote about how various factors were converging to put a world of hurt on auto lenders. Auto loan originations hit a record high during the pandemic, total outstanding debt grew, and constrained inventory and pent-up demand drove new and used car prices (and monthly payments) to record highs. We highlighted the risks to auto lenders who financed vehicles at elevated prices and would inevitably find themselves underwater as the chip shortage eased, expanding the pool of vehicles t

Finance 64

Finance Manufacturing Banking Marketing 64

Everest Group

JULY 13, 2022

Four-day weeks, on-demand pay, “rural” talent, and digital workers – in recent times, we’ve heard these ideas accompanied by seemingly teleological questions about work as a construct. With the work landscape rapidly evolving, questions arise about what the future of work will look like. Read on to learn more about how technology, location, and talent can be utilized to reconstruct our understanding of work, as well as gain positive lasting effects for companies.

Robotics Process Automation 52

Robotics Process Automation Out-Tasking Automation Research 52

Perficient Digital Transformation

JULY 13, 2022

Informatica PowerCenter is an ETL tool used for extracting data from source and apply some transformation rules on the source data and load it to the target system. Indirect file load in informatica is an option used to load the data from multiple source files that have the same structure and properties. Integration service reads the source file sequentially and then loads the data into the target.

Sourcing 64

Sourcing Design Service 64

Intelligent Sourcing

JULY 13, 2022

Sigma Connected, Business Process Outsourcing specialists, explain how they are working toward reducing unemployment and growing South Africa’s economy through Impact Sourcing. Unemployment has destabilised the future of a whole generation of young South Africans and the road ahead is seemingly getting darker with the pandemic. With an already ailing South African economy prior to […].

Impact Sourcing 52

Impact Sourcing Business Process Outsourcing Sourcing Outsourcing 52

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring

Perficient Digital Transformation

JULY 13, 2022

This blog explains how to parse JSON data to be used in analytics testing. Key Points. Basic understanding of the JSON format. Need for JSON parsing in analytics testing. Parsing of the JSON data. Basic understanding of the JSON Format: JSON stands for JavaScript Object Notation. Its primarily used to transmit data between servers and web applications.

Analytics 64

Analytics Automation Sourcing 64

Balbelforce

JULY 13, 2022

In this post: What is agent availability? How can you measure agent availability? Why is agent availability important? What is the ideal agent availability for a contact center? Call centers measure many KPIs (key performance indicators) to help them understand how well they are handling customer interactions and identify opportunities for improvement.

Call Center 52

Call Center Software Efficiency Management 52

Magellan Solutions

JULY 13, 2022

Healthcare Shared Services for your Medical Center. There’s no denying the importance and urgency of the healthcare industry b ecause it is so important to protect people’s lives and health. This is an industry that doesn’t like taking risks or making mistakes. But health care is still its own business. Even though it’s a unique and important business, it’s still a business.

Shared Services 40

Shared Services Healthcare Service BPO 40

SPD Load

JULY 13, 2022

In this article, we look at insurance app ideas worth investing in. Think of it as a guide for startup founders, serial.

Insurance 40

Insurance 40

Advertiser: ZoomInfo

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

Accounting