The Global Small Business Blog

SEPTEMBER 27, 2023

©iStock/Iryna Imago Archana Sharma discovered EXIM bank at a trade show and it opened up new opportunities for her company [that is not mentioned in the article below]. I believe it is: AKAS – EXIM's Exporter of the Year in 2021. Back in her office, “I [Sharma] said, Hey, we can get credit insurance for exporting, so you know what? Next time let's tell them to buy $15,000 worth instead of $5,000 because we're going to give them insurance.

Banking 216

Banking Insurance Finance 216

IBM Services

SEPTEMBER 27, 2023

The relevance of a promise The fundamental principle of commerce is the concept of a “promise.” A promise of accuracy in product detail, product capabilities, quality, price and delivery. The promise of accuracy in inventory—or, more importantly, in the availability of inventory—is very important when there are competing demands for the same unit of inventory and unpredictable disruptions to sources of supply.

Order Management 83

Order Management Sales Retail Management 83

Intelligent Sourcing

SEPTEMBER 27, 2023

Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results in greater heartache later on. And in the case of CX delivery, now is one of those times. Across major economies, satisfaction with customer experience is in free fall, and minor tweaks around […] The post Evolving CX Environment Means Rethinking Ideal Agent Profile appeared first on Intelligent Sourcing.

Sourcing 59

Sourcing 59

IBM Services

SEPTEMBER 27, 2023

In our blog series, we’ve debunked the following observability myths so far: Part 1: You can skip monitoring and rely solely on logs Part 2: Observability is built exclusively for SREs Part 3: Observability is only relevant and beneficial for large-scale systems or complex architectures Part 4: Observability is always expensive Part 5: You can create an observable system without observability-driven automation Today, we’re delving into another misconception about observability—

Design 78

Design Automation Efficiency Sales 78

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Everest Group

SEPTEMBER 27, 2023

Digital Workplace Services – North America Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. It marks the third wave of value-centric transformation, with enterprises adopting a fully digital future of work and prioritizing improved employee experience, value realization, productivity, cost efficiency, and workplace cohesion.

Service 59

Service Manufacturing Banking Marketing 59

3Pillar Global

SEPTEMBER 27, 2023

AI has become all the rage in the business world. This is in part because it has caught consumers’ interest, but also because it has the ability to transform a business. The media industry is no exception, and AI can solve some of the media world’s biggest challenges. Of course, within the media industry, different kinds of companies can benefit differently from AI capabilities.

Automation 52

Automation Customer Support Jobbing Efficiency 52

Simplr

SEPTEMBER 27, 2023

To say things are changing quickly in customer service would be the understatement of the decade. In a span of a few short months, generative AI has completely upended what we thought was possible to automate within customer service interactions. Due to the revolutionary potential of platforms like ChatGPT–alongside continued economic uncertainty–corporate boards across industries are mandating investments in automation and AI with the expectation that they will spur a new era of business produc

Customer Service 52

Customer Service Marketing Service Automation 52

Infosys Consulting

SEPTEMBER 27, 2023

In the landscape of personalized experiences, it’s vital to understand your customers and cater to their needs. Data gathered by financial institutions provides a broad array of information, from basic demographic data such as age group and geography, to more sensitive information like salaries and spending habits. This information, along with leveraging technology, can generate insights to enhance customer engagement, establish loyalty, and increase customer satisfaction.

Service 52

Service Sales Banking Marketing 52

Perficient Digital Transformation

SEPTEMBER 27, 2023

Welcome to our comprehensive guide on mastering API testing with Katalon Studio and JMeter integration. Whether you’re a seasoned tester looking to expand your skill set or a beginner eager to learn the ropes, this blog will serve as your roadmap to creating, executing, and validating API requests seamlessly. We’ll walk you through the entire process, from setting up proxies in Katalon Studio to recording and executing tests in JMeter.

Software 52

Software Automation 52

Magellan Solutions

SEPTEMBER 27, 2023

Understanding your customers is the secret sauce to keeping them coming back for more. 56% of customers say they would instead transact with businesses that “get” them. So, that’s why spending quality time and effort knowing your customers is super important. It’s like getting to know your BFF’s favorite pizza toppings – you gotta do it for a strong and lasting bond.

Service 52

Service Call Center Customer Service Customer Support 52

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Perficient Digital Transformation

SEPTEMBER 27, 2023

In today’s fast-paced digital landscape, the seamless operation of APIs (Application Programming Interfaces) stands as a linchpin for the success of any software application. APIs’ robustness, reliability, and security are non-negotiable in software development. Enter the Karate DSL (Domain-Specific Language) Framework, a shining star in this context.

Software 52

Software Automation Sourcing Management 52

Everest Group

SEPTEMBER 27, 2023

Conference World procurement excellence summit September 27, 2023 David Rickard , Partner at Everest Group, will be speaking at the World Procurement Excellence Summit.

Sourcing 52

Sourcing 52

SirionLabs

SEPTEMBER 27, 2023

Read on to discover what is vendor management and how CLM software can improve vendor relationships for increased value over a deal's lifecycle.

Management 52

Management Software 52

IBM Services

SEPTEMBER 27, 2023

Large language models (LLMs) are foundation models that use artificial intelligence (AI), deep learning and massive data sets, including websites, articles and books, to generate text, translate between languages and write many types of content. There are two types of these generative AI models: proprietary large language models and open source large language models.

Sourcing 101

Sourcing Research Out-Tasking Government 101

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Worldwide Call Centers

SEPTEMBER 27, 2023

Call center agencies play a pivotal role in shaping the customer experience for our outsourcing clients. However, measuring the effectiveness of each call center, each agent, and each interaction can be a challenge. How can businesses quickly measure their call center performance and maximize CX? The answer lies in Call Center Key Performance Indicators (Call Center KPIs), a set of metrics that provide valuable insights into the efficiency and effectiveness of call center operations.

Call Center 52

Call Center Outsourcing Efficiency Customer Support 52

IBM Services

SEPTEMBER 27, 2023

Accelerate threat detection and response (TDR) using AI-powered centralized log management and security observability It is not news to most that cyberattacks have become easier to launch and harder to stop as attackers have gotten smarter and faster. For those defending against cyberthreats, things continue to get more complicated. The list of challenges is long: cloud attack surface sprawl, complex application environments, information overload from disparate tools, noise from false positives

Cybersecurity 104

Cybersecurity Analytics Sourcing Automation 104

Everest Group

SEPTEMBER 27, 2023

In the biggest technology transaction of the year so far, Cisco agreed on September 21 to buy cybersecurity firm Splunk for a staggering US$28 billion. With the potential to help organizations integrate their IT operations across various aspects such as applications, data, infrastructure, security, and networks, this acquisition is highly significant.

Cybersecurity 69

Cybersecurity Analytics Right-Sizing Collaborations 69

Amzur

SEPTEMBER 27, 2023

With the rise of cloud-native technologies, businesses are becoming dynamic and competitive by delivering customer-centric applications and enhanced customer experience. Enterprises want to move quickly and effectively to the cloud while managing costs and risks without having to refactor their entire workload – especially back-end platforms and solutions that have been working well for decades.

Resource Optimizing 59

Resource Optimizing Engineering Management Automation 59

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll