Perficient Digital Transformation

NOVEMBER 15, 2023

What makes a consumer buy a product from one brand over another? The answer used to be brand loyalty and quality of product, but the landscape for consumer goods companies has recently flipped upside down. Anymore, consumer goods companies gain and retain loyalty from customers because of the experiences they provide.

Inventory Management 64

Inventory Management Streamline Operations Sales Marketing 64

IBM Services

MARCH 27, 2024

One of the more common Scope 3 calculation methodologies that organizations use is the spend-based method, which can be time-consuming and resource intensive to implement. Converting this financial data into GHG emissions inventory requires information on the GHG emissions impact of the product or service purchased.

Accounting 80

Accounting Sourcing Supply Chain Management Efficiency 80

The Global Small Business Blog

SEPTEMBER 23, 2022

Small Business Administration estimates nearly 96% of the world’s consumers live outside the United States, and two-thirds of the world’s purchasing power is held in foreign countries. s small businesses export goods or services. ©iStock/Peach_iStock The U.S. Yet only 3% of the U.S.’s For many U.S.-based

Administrative 130

Administrative Service 130

IBM Services

MARCH 8, 2024

In part, this is because of high saturation in the market: An electronics or home goods retailer now competes globally, not just with its direct competitors, but with small-scale online stores and ecommerce giants like Amazon. This can force businesses to bring down prices to compete.

E-Commerce 87

E-Commerce Retail Sales Marketing 87

IBM Services

FEBRUARY 12, 2024

For example, McKinsey found that 50% of consumers reported they would switch brands if their preferred brand was unavailable due to shortages. Many customers were limited to the goods and services in their near vicinity. Consumers could learn about new products and services without leaving their homes or turning on the TV.

E-Commerce 102

E-Commerce Retail Manufacturing Analytics 102

Perficient Digital Transformation

MARCH 7, 2023

One key area that’s often overlooked with any branded manufacturer is the ability to service all personas and journeys within channels. After all, they’re making the products that we as consumers use. Conduct Extensive VOE/VOC I always talk about VOE and VOC, but for good reason.

Manufacturing 105

Manufacturing Sales Retail Jobbing 105

IBM Business Partners

JUNE 19, 2023

From the decades before the turn of the century until the global pandemic, great economic growth spread across the world, driving historic demand in commodities and consumer goods. Companies can manufacture products closer to the consumer, reducing the risk of disruption caused by natural disasters and geopolitical instability.

Manufacturing 83

Manufacturing Offshoring Labor Costs Reduced Costs 83

Working Solutions Outsourcing

JANUARY 23, 2023

According to Zendesk, 42% of B2C consumers will make more purchases from a business after receiving a “good customer service experience.” Improving the customer experience is essential for any company—not just for its reputation but also for its bottom line.

Customer Service 97

Customer Service Service Call Center Outsourcing 97

IBM Services

DECEMBER 20, 2023

Whether the organization is focused on developing new products or marketing an existing service to an under-served demographic, having a solid strategy will help an organization realize its long-term goals. Good business strategies are carefully considered, but that doesn’t mean they’re static.

E-Commerce 77

E-Commerce Retail Co-Sourcing Labor Costs 77

Perficient Digital Transformation

JANUARY 25, 2024

This is the second part of our series in which we’re discussing the increasing need to build trust among healthcare consumers. This means building strong, ongoing relationships with consumers and members will be more critical than ever. Among those in the healthcare industry, only nursing homes had a lower “Excellent/Good” ranking.

Healthcare 52

Healthcare Pharmaceuticals Insurance Retail 52

Perficient Digital Transformation

JANUARY 16, 2024

Even the healthcare industry, which has long enjoyed some of the highest trust ratings among the public, has also seen a drop in consumer confidence. Today’s consumers are looking at everything with a critical eye. You will have to take the time to earn and keep consumers’ trust. There’s a lot to react to in these findings.

Healthcare 52

Healthcare Jobbing Retail Insurance 52

Perficient Digital Transformation

NOVEMBER 2, 2023

The digital front door — namely, the technologies and strategies you use to engage with consumers at every stage of their journeys — had started to catch on with healthcare consumers even before the COVID-19 pandemic. Now, digital-focused consumers have come to expect the convenience and speed the concept promises.

Healthcare 52

Healthcare Insurance Research Service 52

Perficient Digital Transformation

FEBRUARY 7, 2023

These consumer and patient safeguards can make personalization challenging. Asking questions around the condition of the consumer, and the varying levels and severity of that condition, provides some baselines that can be leveraged to put that customer in one type of a medical product vs. another.

Accounting 111

Accounting Engineering Customer Service Service 111

Blue Ocean

OCTOBER 4, 2023

We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model. and, obviously, for brands serving consumers in Mexico and South America, Spanish is a necessity.

Customer Support 103

Customer Support Nearshoring Offshoring Contact Center Outsourcing 103

Perficient Digital Transformation

APRIL 17, 2024

Over the last 20 years, consumers have shifted their perception and motivations around purchasing choices and patterns. In today’s world, consumers aren’t looking to make a purchase, they’re looking to make a connection. Consumers have adopted a much more conscious mindset when purchasing than previous years.

Manufacturing 52

Manufacturing Jobbing Marketing Service 52

IBM Business Partners

MAY 24, 2023

In an era of evolving consumer preferences and economic uncertainties, the beverage industry stands as a vibrant reflection of changing trends and shifting priorities. This intriguing juxtaposition highlights the resilient nature of consumers and their desire to seek moments of joy and comfort.

Collaborations 84

Collaborations Streamline Operations Automation Marketing 84

Perficient Digital Transformation

DECEMBER 14, 2023

There is no doubt that the consumer today has very different expectations and preferences concerning dealerships and shopping experiences than the consumer of ten years ago, and dealerships need to transition from a sales focus toward a more experiential focus.

Research 52

Research Retail Sales Sourcing 52

Perficient Digital Transformation

MARCH 21, 2024

We’re all about opening doors for consumers, members and patients in the healthcare space. We shared a three-part series on the digital front door designed to help healthcare organizations (HCOs) create cohesive experiences that are welcoming to consumers. And they’re nearly expected in the new consumer-focused era of healthcare.

Healthcare 52

Healthcare Automation Retail Research 52

Offshore India Data Entry

OCTOBER 10, 2021

No wonder they are getting used to capture the attention of consumers. It is a skill to make the product images attractive enough to catch the eye, where image retouching services can find a lot of help. Product retouching services can make your product images more believable and gives them life. Creating Brand Identity.

E-Commerce 116

E-Commerce Data Entry Offshoring Outsourcing 116

Perficient Digital Transformation

JULY 28, 2022

Business-to-Consumer (B2C). Consumer-to-Consumer (C2C). Consumer-to-Business (C2B). . Consumer Buyer. Consumer Seller. According to the B2B business model, a website sells its goods to an intermediary buyer, who then ultimately distributes them to the consumer. Business-to-Consumer (B2C).

Retail 64

Retail Sales Service 64

IBM Services

NOVEMBER 8, 2023

The supply chain plays a pivotal role in delivering goods and services to both businesses and consumers, serving as the connective thread between industries, nations, communities and all components of the value chain. Our dependence on supply chains is most pronounced in ensuring food supply.

Inventory Management 114

Inventory Management Collaborations Right-Sizing Regulations 114

Perficient Digital Transformation

SEPTEMBER 22, 2021

After a consumer converts, this is the basic essence of the patient experience: The patient listens to the provider’s instructions and decides how to respond — comply or not. For the most part, I had a good patient experience during my hospital stay. Good night, nurse. Consumer service = happier patients.

Healthcare 116

Healthcare Service Design 116

Perficient Digital Transformation

FEBRUARY 2, 2023

Across industries, consumers are communicating the same demands; they see the thing, they want the thing, and they want it in their hands within hours, if possible. On the other side of the token, however, prices have inflated, and for many, subscription-model goods and services are the first to be cut when trying to lower monthly expenses.

Accounting 110

Accounting Banking Flexibility Retail 110

Intugo

MARCH 10, 2023

What is a Protocol for Customer Service in Mexico: Why have one? A protocol for customer service in Mexico is a detailed guide that describes how employees in a nearshore location should act with the customer when establishing contact or following up on interactions. Why have a customer service protocol?

Customer Service 78

Customer Service Service Nearshoring Regulations 78

Perficient Digital Transformation

NOVEMBER 9, 2021

Based upon the response to these questions, a customer is presented with a set of options or services. Guided selling workflows take the guesswork out and give customers good, better, and best selection options. . Good, Better, Best . What is it – A guided selling workflow traditionally askes customers a set of questions.

Insurance 116

Insurance Flexibility Service 116

NoonDalton

APRIL 25, 2022

We’re at a point where customer service experts are seriously scratching their heads as they grapple with understanding how to modify customer service programs accordingly. The company-consumer dynamic has shifted. Power now lies almost fully in the hands of the consumer. Self-Service.

Customer Service 98

Customer Service Research Analytics Government 98

Everest Group

NOVEMBER 29, 2023

CPG GBS Leadership Community EVENT CPG GBS Leadership Exchange: Journey to the Future of GBS November 29, 2023 | 10:00 AM EST | 8:30 PM IST Over the years, GBS organizations in the consumer packaged goods (CPG) industry have risen as a competitive differentiator for their global enterprises.

Service Innovation 64

Service Innovation Research Sourcing Marketing 64

Perficient Digital Transformation

MARCH 5, 2024

We’ve pulled together seven strategies for how to stock your editorial calendar with the kinds of relevant article topics your healthcare organization’s consumers are asking for. Make sure to emphasize that these are consumer-facing articles for people who may not have very high health literacy. Let’s walk through them.

Healthcare 52

Healthcare Sourcing Research Advisory 52

Perficient Digital Transformation

MAY 9, 2023

Good writers — great writers, even — have trouble mastering the nuances of the audience and message. We’ve seen it time and again: The skills that lead to success in writing e-commerce and other digital content do not directly translate to writing good healthcare content. Many consumers are afraid of doctors in general.

Healthcare 64

Healthcare E-Commerce Out-Tasking Retail 64

Simplr

AUGUST 1, 2022

Once a polarizing technology, chatbots are increasingly gaining popularity among businesses and consumers alike. Companies using chatbots are learning that, when used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. Reread the first part of that sentence.

Sourcing 105

Sourcing Sales Customer Service Retail 105

Perficient Digital Transformation

JULY 19, 2022

They’re all focused on the consumer experience. At the same time, there is an emphasis on direct-to-consumer in terms of commerce. The EV-only companies have started this trend by selling their vehicles directly to the consumers at MSRP, with no haggling on the price. OEMs have encouraged consumers to special order vehicles.

Manufacturing 111

Manufacturing Sales Engineering Service 111

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

IBM Business Partners

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Simple: communicate!

Retail 64

Retail Order Management Streamline Operations Flexibility 64

Perficient Digital Transformation

OCTOBER 7, 2021

Users expect the websites they visit to have good taxonomy to help them find what they’re looking for quickly and efficiently, whether they realize they have this expectation or not. Customize your taxonomy to your consumers. Services and physicians versus conditions. Consumers usually don’t think in terms of service lines.

Healthcare 69

Healthcare E-Commerce Government Marketing 69

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

IBM Services

FEBRUARY 13, 2024

Sourcing and procurement professionals operating with a strategic sourcing mindset assess a supplier’s quality, reputation and service. In fact, in a 2022 survey , 73% of consumers said that traceability is important to them. Where tactical sourcing is a short-term strategy, strategic sourcing is for long-term business goals.

Strategic Sourcing 85

Strategic Sourcing Sourcing Supply Chain Management Inventory Management 85

Zinnov

FEBRUARY 10, 2022

by Sid Jatia, General Manager, Global Retail & Consumer Goods, Microsoft; Rajat Kohli, Partner, Zinnov. Revenue models and consumer reach operated very differently before the pandemic. Businesses have started realizing that they are only as good as the products they make. The Channels.

E-Commerce 75

E-Commerce Retail Sales Operational Costs 75