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Turn Your Contact Center Into a Revenue Center

Perficient Digital Transformation

When will the service technician arrive? These are all common questions lobbed into customer service centers. Modern Contact Center as a Service (CCaaS) solutions provide agent co-browse capabilities to let agents see the same view of your website or mobile app that your customer sees. Where’s my order?

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Navigating Change: How Regional Payers Stay Ahead

3Pillar Global

Sources: Mercer, WTW, KFF, AON, Minneapolis Fed On top of that, the business environment has shifted. Source: Mercer – [link] They’ve already largely shifted to self-funded plans, bearing risk to lower total spend. Source: McKinsey – [link] Regional payers achieved success with fully-insured products.

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A Comprehensive Approach to Meeting the Talent Demands of Sustainability Services | Blog

Everest Group

Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-friendly practices.

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Watsonx: a game changer for embedding generative AI into commercial solutions

IBM Services

Watsonx gives organizations the ability to refine foundation models with their own domain-specific data to gain competitive advantage and ensure factual grounding to external sources of knowledge. Customer service has leapfrogged other functions to become CEOs’ top generative AI priority.

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3 Generative AI Use Cases in Information Services

3Pillar Global

Information services companies, then, have a unique level of AI readiness which gives them a highly competitive edge. How should information services companies think about AI? To succeed in the modern digital economy, information services companies must take AI seriously. But what does this mean for your business specifically?

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SIG|ORG Adds New Executives to Advisory Board

Future of Sourcing

New Sourcing Industry Group Advisory Board members will serve three-year terms and help guide the strategic direction of SIG. Jenti Vandertuig — Director of Procurement at San Francisco 49ers Wayne Heiler — Consultant Vendor Relations CTO at Toyota Motors North America Nathan Haydn-Myer — Sr.

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The Generative AI Gold Rush: Tailored Strategies of Leading Hyperscalers

Zinnov

Meta, uncharacteristically leveraging hyperscaler partners, then announced their own large language model (LLM), which is open-source and free for enterprises and consumers alike. This allowed Google engineers to build an extensive IP privacy protection system – a different focus than ChatGPT.