Hyland

SEPTEMBER 7, 2022

Hyland’s Alfresco Digital Business Platform (DBP) integrates with several Amazon Web Services (AWS) AI capabilities that can improve records management. Agencies making the switch to M-19-21 compliance need efficiency in their processes to serve their staff and stakeholders going forward.

Efficiency 52

Efficiency Government Out-Tasking Co-Sourcing 52

Everest Group

NOVEMBER 28, 2023

Increasing demand for specialized products, the need to underwrite newer business lines, and a push for efficiency are driving insurers to build relationships with MGAs – all suggesting the upcoming years could be a golden era for MGAs. Simultaneously, they are seeking to enhance operational efficiencies and carve out a larger market share.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

Perficient Digital Transformation

NOVEMBER 8, 2023

Establishing trust in CMDB as a reliable source of data remains a challenge. A CMDB enables you to comprehend the implications for your business, such as understanding the impact on business services if a specific server experiences downtime or is organization-compliant with regulatory requirements.

Co-Sourcing 52

Co-Sourcing Risk Management Risk Management Collaborations 52

Premier BPO

MARCH 29, 2023

We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers. Our COO calls this “co-sourcing”. In the months since we’ve been working on bringing these innovations and efficiencies to market.

Co-Sourcing 52

Co-Sourcing Supply Chain Management BPO Finance 52

SIG Speaks

MARCH 30, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Krollus Asaad shares how important it is to find trust in your procurement team and your business. On week eight (8) of my Certified Sourcing Professional (CSP) Program, I was introduced to the What’s In It For We mindset. That, my friends, is trust.

Co-Sourcing 40

Co-Sourcing Supply Chain Management Sourcing Banking 40

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Premier BPO

FEBRUARY 5, 2024

employment report [1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. A recent report [2] from the professional services consulting firm RSM U.S. The January U.S. underscores a profound shift in workforce dynamics.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

IBM Services

NOVEMBER 29, 2023

Downer, a leading provider of integrated services in Australia and New Zealand, considers itself a guardian of the elaborate transportation matrix, and it continually seeks to enhance its operational efficiency. functionality (deployed on IBM Cloud®), making anomaly detection more efficient.

Co-Sourcing 68

Co-Sourcing Collaborations Engineering Analytics 68

Premier BPO

FEBRUARY 5, 2024

employment report [1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. A recent report [2] from the professional services consulting firm RSM U.S. The January U.S. underscores a profound shift in workforce dynamics.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

Premier BPO

AUGUST 20, 2022

Clarity goes a long way to manage expectations and also helps implement outsourcing process steps more efficiently. If you want a partner rather than a vendor , then consider offshoring with a co-sourcing partner (proactive, consultative, value-added relationship). 3- Establish Baseline Metrics. 4- Culture-Match Your Outsourcer.

Outsourcing 52

Outsourcing Co-Sourcing BPO Offshoring 52

Zinnov

AUGUST 28, 2023

Meta, uncharacteristically leveraging hyperscaler partners, then announced their own large language model (LLM), which is open-source and free for enterprises and consumers alike. Meta: Democratization of LLM and Partnerships In an unusual move, Meta is partnering with top hyperscalers to provide its open-source large language model.

Co-Sourcing 97

Co-Sourcing Engineering Sourcing Right-Sizing 97

NoonDalton

NOVEMBER 28, 2022

The expansion and effectiveness of outsourcing have given rise to the term “rightsourcing” Rightsourcing is about selecting the best source to deliver the services you need, staying true to the fundamental term “right” within the buzzword. It quite literally means “choosing the correct source.” .

Co-Sourcing 52

Co-Sourcing Outsourcing Nearshoring Sourcing 52

Premier BPO

OCTOBER 21, 2022

You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. Some best practices include: Consolidated/Shared Service Models/Organizational Structure. Enhance Leadership – Improve organizational structure to meet current needs/levels of service.

Co-Sourcing 52

Co-Sourcing BPO Call Center Sourcing 52

Infosys Consulting

FEBRUARY 27, 2024

Co-authored by Wahid Sattar Enterprises across industries are constantly evolving their technology landscape with the number of business applications on the rise to ensure efficiency and meet end customer demands. This is vital for GenerativeAI, which needs accurate information from many sources.

Co-Sourcing 52

Co-Sourcing Retail Flexibility Efficiency 52

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

NOVEMBER 23, 2023

For students pursuing advanced degrees like an MBA, additional support, such as an MBA essay writing service , can be beneficial in managing their academic workload while making the most of Office 365’s collaborative features. Here’s a comprehensive guide on how to set it up for schools, students, and educators.

Collaborations 130

Collaborations Co-Sourcing Administrative Automation 130

IBM Business Partners

AUGUST 21, 2023

It’s no wonder that CEOs ranked technology modernization as one of their top priorities for their organizations as they look to reinvent products, services and operations in order to improve efficiency, agility and time to market. Learn more about IBM Consulting mainframe application modernization consulting & services 1.

Co-Sourcing 58

Co-Sourcing Sourcing Marketing Flexibility 58

Perficient Digital Transformation

JUNE 21, 2022

Core of any BI tools is to acquire business data from multiple sources and then to co-relate it for quality reports & dashboards. Businesses have shifted to enterprise database platforms like SQL Server, Oracle, etc, which have capability to store, fetch & process voluminous amount of data efficiently and in optimized manner.

Co-Sourcing 64

Co-Sourcing Engineering Sourcing Information Technology 64

IBM Business Partners

JUNE 2, 2023

At this point, families expect state agencies to have a modern, efficient child support system. Provide quick and transparent services to ease stress and frustration in times of need. Automate routine tasks to free up time to provide personalized services and build relationships with families.

Co-Sourcing 89

Co-Sourcing Automation Flexibility Collaborations 89

Mercans

OCTOBER 26, 2021

These responsibilities are outlined in client service agreements (CSA’s) between client companies and PEO’s. HR services and support. PEO’s help businesses become more efficient by offering experience in HR, payroll, and business efficiency systems. What PEO’s do. Integrating payrolls with attendance records.

Co-Sourcing 52

Co-Sourcing Payroll Insurance Administrative 52

IBM Services

APRIL 25, 2024

Business process reengineering (BPR) is the radical redesign of core business processes to achieve dramatic improvements in performance, efficiency and effectiveness. This can lead to can significant improvements in efficiency, accuracy and scalability and enable the organization to operate more effectively.

Supply Chain Management 60

Supply Chain Management Finance Human Resources Robotics Process Automation 60

IBM Services

APRIL 20, 2023

For this reason, it’s worth examining how efficient the sourcing process is, how to control maverick buying and reduce revenue leakage and how to create a standardized buying experience across the organization. Why process excellence matters A mid-size organization will spend the equivalent of several billion U.S.

Automation 69

Automation Co-Sourcing Finance Right-Sizing 69

Infosys Consulting

AUGUST 22, 2023

In June, Infosys hosted a panel of experts to share what is top of mind for leading innovation in the energy industry, co-sponsored by Infosys Women Connect and AWS Women Reinventing Energy – initiatives with an objective to close the gender gap by building a community that supports, attracts, nurtures, engages and advances female talent.​

Co-Sourcing 52

Co-Sourcing Government Sourcing Engineering 52

Groove Technology

NOVEMBER 7, 2022

As a result, just one set of source code, which may be generated for any platform, needs to be created by developers. As a result, developers can target a wider range of devices with a single codebase, increasing efficiency and productivity. Creating apps for many platforms at once is less efficient than cross-platform development.

Co-Sourcing 130

Co-Sourcing Software Right-Sizing Sourcing 130

SIG Speaks

DECEMBER 13, 2022

SIG University Certified Sourcing Professional (CSP) program graduate Mahesh Khamkar discusses the concepts of business model mapping and cost modeling and how to apply them to your business. It's a pleasure to know that it's called Cost Modelling in the sourcing dictionary. Cost modeling revealed that supplier A is L1.

Co-Sourcing 40

Co-Sourcing Sourcing Strategic Sourcing Engineering 40

Premier BPO

OCTOBER 12, 2022

The ultimate customer experience relies on the people handling the technology and not the technology itself, although it helps enhance efficiency. The prime focus for all businesses is to provide the best customer service possible. Customer loyalty is rooted in emotion, which is best achieved through humanizing the product or service.

Co-Sourcing 52

Co-Sourcing BPO Call Center Outsourcing 52

SIG Speaks

APRIL 14, 2022

As the co-author of the 2005 book Straight to the Bottom Line®: An Executive's Roadmap to World Class Supply Management, Rudzki knows a thing or two about the subject matter about which he confidently writes. Through this synchronization, companies will be able to “retain value efficiently and effectively in a repeatable and scalable way.”.

Finance 40

Finance Co-Sourcing Sourcing Strategic Sourcing 40

IBM Services

DECEMBER 19, 2023

This process, often referred to as the “pathway to deploy,” encompasses a series of intricate steps and decisions that can significantly impact an organization’s ability to deliver software efficiently, reliably and at scale. They key to this alignment is the co-creation of these patterns between participating organizations.

Automation 80

Automation Co-Sourcing Engineering Software 80

Premier BPO

OCTOBER 28, 2022

A New Perspective on Managing Top Performers – Nate Spears, COO, ClearSource ROI of a Call Center – Bill Gosling Outsourcing Disruptive Innovation Finding the Sweet Spot: The Intersection of Peak Operational Efficiency & Highest Level CX Bringing Innovation to Life Through Human Operations Premier BPO Insight for Businesses From SOCAP 22.

Co-Sourcing 52

Co-Sourcing BPO Healthcare Call Center 52

Infosys Consulting

OCTOBER 19, 2023

What was once a concierge and white glove service is now mainstream as firms have started expanding their services from ultra-high net worth individuals / high net worth individuals to mass affluent clients. The models can be ranked and the champion among challengers can provide the roadmap for other models.

Management 52

Management Co-Sourcing Insurance Banking 52

Capgemini

MAY 7, 2024

Digital twins enhance co-creation and simultaneous product and process engineering. Today, we estimate that digital twin leaders see 15 to 20 percent savings in operational efficiencies. Page URL Expert title I agree to Capgemini collecting & processing my personal data to allow me to receive information on Capgemini services.

Manufacturing 64

Manufacturing Co-Sourcing Engineering Research 64

Simplr

DECEMBER 15, 2021

It’s clear that building (and managing) efficient and happy CX teams are a key priority for businesses today. We call these the NOW Customers and we know three things about them: They expect customer service to be fast and on-demand. What advice do you have for CX leaders looking to grow their teams or make them more efficient?

Co-Sourcing 98

Co-Sourcing Right-Sizing Jobbing Sales 98

Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. The Symposium successfully united professionals from diverse sectors such as Healthcare, Financial Services, Insurance, Contact Centers, Customer Relations, and beyond, all focused on enhancing the customer experience.

BPO 52

BPO Co-Sourcing Collaborations Customer Service 52

Hyland

JANUARY 17, 2023

The former takes a more ‘continuous improvement’ stance, focusing on making relatively small process efficiency gains or performance improvements. a rich collection of ideas from diverse sources) you’ll struggle to come up with anything particularly innovative (or innovative enough in the right way, in the right place, for the right people).

Co-Sourcing 91

Co-Sourcing Right-Sizing Sourcing Flexibility 91

SEBPO

APRIL 26, 2021

SEBPO, formerly known as ServicEngineBPO, was co-founded in 2006 by Bangladeshi co-founder ASM Mohiuddin Monem and American co-founder Matthew Kochan and has maintained its privately-held ownership throughout its history. Together, Monem and Kochan fostered a culture of collaboration, growth, employee focus, and success.

Co-Sourcing 52

Co-Sourcing Global Outsourcing Outsourcing Professionals Business Process Outsourcing 52

Everest Group

JUNE 16, 2023

Hyperscalers also offer a comprehensive suite of connectors and services to enable pharmaceutical companies to work with complex datasets IT service providers: Leveraging industry expertise and domain knowledge, these providers offer consulting services, training, and support. Some players include Iktos, Yseop, and Huma.AI

Pharmaceuticals 52

Pharmaceuticals Co-Sourcing Regulations Sales 52

IBM Services

DECEMBER 19, 2023

Examples include: Pattern-based architecture that standardizes the architecture and design process (while teams have the autonomy to choose patterns and technology or co-create new patterns). Service transition reviews to support IT service and incident management and resolution.

Engineering 69

Engineering Co-Sourcing Software Automation 69