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Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog

Everest Group

This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people. Read on to discover strategies to improve CXM provider success in a technology-driven market.

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A Practical Guide To AI Implementation Strategy For SMBs

Amzur

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity. C-level executives want to know if they should act now – and, if so, how to start.

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Use Cases and Successes for Perficient’s Healthy Lakehouse Solution

Perficient Digital Transformation

In blog 2 of our data lakehouse blog series , we discussed how Perficient’s Healthy Lakehouse solution accelerates time and cost to value, and can help crack the code to success in delivering solutions. Next, we’d like to share some real-life examples of projects and solutions we’ve executed with our clients.

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A Practical Guide To AI Implementation Strategy For SMBs

Amzur

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity. C-level executives want to know if they should act now – and, if so, how to start.

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A Practical Guide To AI Implementation Strategy For SMBs

Amzur

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity. C-level executives want to know if they should act now – and, if so, how to start.

article thumbnail

A Practical Guide To AI Implementation Strategy For SMBs

Amzur

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity. C-level executives want to know if they should act now – and, if so, how to start.

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Customer Experience Agility: The Secret to Great Customer Service

VXI

Nothing quite defines the future of customer service than customer experience agility. Agility, in terms of physiology, is defined as an ability to change the body’s position efficiently and requires the integration of isolated movement skills using a combination of balance, coordination, speed, reflexes, strength, and endurance.