Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog
Everest Group
MAY 22, 2024
This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people. Read on to discover strategies to improve CXM provider success in a technology-driven market.
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