IBM Services

MAY 6, 2024

Many of the world’s largest enterprises rely on IBM Z to support their core business, and by a process of continued innovation, IBM Z brings industry-first technologies to our clients with each new generation. Members include representatives from IBM clients, IBM partners, academia, user groups, nonprofits and open communities.

Administrative 92

Administrative Jobbing Automation Collaborations 92

Amzur

JANUARY 31, 2024

Introduction As technology continues to advance at a rapid pace, businesses across the globe are constantly seeking innovative solutions to streamline their operations and stay ahead of the competition. is set to witness a significant shift towards enhanced efficiency, intelligence, and user-centric experiences.

Data Entry 93

Data Entry Finance Out-Tasking Analytics 93

3Pillar Global

DECEMBER 4, 2023

This use case is transformational, and has the potential to disrupt business models and industries. The question executives need to ask is: which is more likely to drive massive ROI—incremental improvement or transformational, disruptive products? Generative AI will transform how we think about product design.

Service 98

Service Engineering Efficiency Design 98

Everest Group

NOVEMBER 10, 2023

Low-code Application Development Platforms As 2024 approaches, the low-code application development platforms market experiences robust growth and significant innovation. Organizations across various industries are increasingly embracing low-code solutions to streamline their application development processes and enhance operational agility.

Insurance 105

Insurance Finance Healthcare Information Technology 105

Perficient Digital Transformation

MAY 2, 2024

SFCC’s ability to seamlessly connect with Marketing Cloud, Service Cloud, and Sales Cloud opens up a world of possibilities for businesses seeking to enhance their customer engagement, drive sales, and optimize operations. SFMC insights also enable personalized website content, tailored to individual interests.

E-Commerce 59

E-Commerce Sales Analytics Inventory Management 59

IBM Services

MARCH 8, 2024

From driverless cars to smarter cities, farms, and even shopping experiences, the latest standard in wireless networks is poised to transform the way we interact with information, devices and each other. What better time to take a closer look at how humans are putting 5G to use to transform their world. What is 5G?

Out-Tasking 105

Out-Tasking Healthcare Design Automation 105

Amzur

FEBRUARY 14, 2024

Today’s manufacturers are wielding the double-edged sword of cloud-based solutions and artificial intelligence (AI) to achieve operational excellence. According to IDC, companies leveraging AI solutions experience a 30% increase in operational efficiency and a 25% reduction in manufacturing costs.

Manufacturing 78

Manufacturing Inventory Management Reduced Costs Out-Tasking 78

The Hackett Group

JULY 13, 2023

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Operational Costs 97

Operational Costs Finance Research Advisory 97

Perficient Digital Transformation

JUNE 30, 2023

Headless Commerce: An Innovative Strategy for E-commerce Success In the highly competitive e-commerce landscape, businesses are constantly striving to deliver exceptional digital experiences to their customers. Our accelerator brings a host of benefits to the table.

E-Commerce 105

E-Commerce Design Marketing Efficiency 105

31 West

MARCH 24, 2024

It’s subtle, but substantial – like having an unbreakable shield that not only guards but also enhances capabilities. DSPM isn’t just about securing data; it transforms how tech firms engage and hold the trust of those they serve. So what happens when DSPM becomes part of the customer service equation?

Customer Service 100

Customer Service Service Call Center Outsourcing 100

IBM Services

FEBRUARY 23, 2024

Conversational artificial intelligence (AI) leads the charge in breaking down barriers between businesses and their audiences. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention.

Healthcare 102

Healthcare Customer Service Analytics E-Commerce 102

The Hackett Group

MARCH 29, 2023

Modern platforms offer improved cash flow management, better customer and employee experience, touchless capabilities and superior AI and analytics. Our global clients, which includes 93% of the Fortune 100, cited a gap in provider insight around the realization of value from specific software and service investments.

Software 98

Software Marketing Service Advisory 98

Amzur

JANUARY 10, 2024

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity.

Data Entry 103

Data Entry Right-Sizing Robotics Process Automation Automation 103

The Hackett Group

FEBRUARY 28, 2024

The research found that customer requirements are one factor driving vendor innovation, and integration of artificial intelligence (AI) is a clear focus of leading software providers in their efforts to deliver productivity improvements and greater insight.

Software 59

Software Management Research Finance 59

Magellan Solutions

JUNE 19, 2023

It is transforming traditional approaches and offering new opportunities. AI is transforming education through personalized learning, task automation, and increased convenience. AI is transforming the legal sector by evaluating legal papers, advancing research, and enabling lawyers to concentrate on crucial tasks.

Outsourcing 105

Outsourcing Out-Tasking Collaborations Call Center 105

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. AI gives marketers the ability to: Process vast amounts of data quickly Extract valuable insights Uncover hidden patterns Businesses can understand their target market using AI-driven customer profiles and sentiment analysis. It ensures the user experience is seamless.

Marketing 98

Marketing Out-Tasking Analytics Automation 98

IBM Services

JANUARY 30, 2024

Sometimes, we can look to others who have gone before us for inspiration and examples to help shape our vision for success. And, when we work with partners that have “been there, done that,” we can accelerate our success, taking our vision to a mission to reality.

E-Commerce 77

E-Commerce Analytics Manufacturing Flexibility 77

The Hackett Group

APRIL 13, 2023

The scope of the research will cover finance operations and analysis, including purchase-to-pay, customer-to-cash, general accounting, consolidation and regulatory reporting, control & risk management and financial planning & analysis capabilities. MIAMI & LONDON, April 13, 2023 – The Hackett Group, Inc. According to Ted A.

Finance 96

Finance Research Accounting Outsourcing 96

Everest Group

APRIL 26, 2024

Life sciences enterprises are undergoing a generational shift, transitioning from outdated legacy customer relationship management (CRM) systems to modern Customer Experience Platforms (CXP). Reach out to us to discuss this topic further. Let’s explore this further.

Pharmaceuticals 64

Pharmaceuticals Analytics Sourcing Healthcare 64

Magellan Solutions

MAY 16, 2024

Did you know that outsourcing can transform your business , with 65% of companies finding it a game-changer? Deloitte believes using an outsourced call center is vital to delivering exceptional customer experiences. An outsourced call center can be your secret weapon for delivering exceptional customer experiences. Read along!

Call Center 52

Call Center Outsourcing Flexibility Customer Service 52

IBM Services

JANUARY 15, 2024

Enterprises now recognize the importance of leveraging innovative technologies to drive digital transformation and achieve cost efficiency. The path of digital transformation is fraught with challenges. The plan aimed to address digital transformation along with a digital construction plan for 2023.

Efficiency 72

Efficiency Insurance Robotics Process Automation Automation 72

Everest Group

FEBRUARY 6, 2024

Discover Everest Group’s Organizational Gen AI Readiness Framework, which includes critical strategy and operations components for successful gen AI adoption. In this transition, consulting service providers become crucial in bridging these gaps and ensuring smooth adoption into existing operation frameworks.

Government 69

Government Out-Tasking Automation Software 69

Magellan Solutions

FEBRUARY 26, 2024

However, implementing AI and achieving tangible transformation still pose challenges. There is immense potential for transforming workflows, empowering agents, and boosting data-informed decisions. It begs the question – how can call centers maximize AI’s extensive capacity for elevating the customer experience?

Call Center 52

Call Center Customer Service Service Analytics 52

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

Everest Group

JULY 17, 2023

Banking Operations – Services PEAK Matrix® Assessment The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments.

Banking 52

Banking Service Advisory Finance 52

Everest Group

SEPTEMBER 13, 2023

Supply Chain Transformation Services for Retail and CPG In recent years, particularly after the pandemic, retail and Consumer Packaged Goods (CPG) enterprises have begun investing in supply chain transformation services. The global disruption emphasized the need for a flexible and resilient supply chain.

Retail 59

Retail Service Manufacturing Information Technology 59

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 64

Management Service Outsourcing Marketing 64

Magellan Solutions

AUGUST 11, 2023

AI-driven algorithms that monitor user behavior, preferences, and trends provide intelligent website recommendations and layouts to improve the user experience. AI also automates repetitive operations, such as content creation and optimization. It provides an unmatched experience that encourages return visits.

Design 98

Design Automation Call Center Analytics 98

Magellan Solutions

AUGUST 18, 2023

Sales optimization enhances customer experiences, fosters brand loyalty, and drives long-term success. Businesses can succeed by exploring these AI solutions’ crucial aspects and capabilities. This will enable sales teams to focus on the most promising leads, leading to increased conversion rates and sales productivity.

Sales 98

Sales Marketing Analytics Automation 98

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. This strategic moment presents an unparalleled chance for PE to drive value creation and redefine industry standards. Their goal?

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

NoonDalton

MAY 29, 2023

“ 89% of businesses compete primarily on the basis of customer experience (CX). 42% of customers would not mind paying more when offered a warm and friendly customer experience. Given this shift, the call center plays a critical role in shaping the overall customer experience.

Call Center 52

Call Center Automation Insurance Out-Tasking 52

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. Moving to a GBS platform sets off a chain reaction of transformations for businesses.

Management 59

Management Global Business Services Right-Sizing Research 59

Capgemini

FEBRUARY 17, 2023

The study found that companies that use data as a foundation for their operations – so called “Data Masters” – realize a significant performance advantage relative to their peers. The systems that are core to the delivery of data-enabled ADM contain a wealth of data and insights to accelerate the delivery of services.

Service 52

Service Automation Research Efficiency 52

Everest Group

APRIL 9, 2024

Let’s set aside our perfectionist tendencies momentarily and dive into the fray. So, read on, keep note of your reactions, and share your insights at the end. The true value of GBS/SSC lies in their ability to align with organizational objectives, and it is worth examining how leading providers cultivate this trust.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Everest Group

SEPTEMBER 8, 2023

The demand-driven digital transformations spurred by the pandemic have propelled digital twins to the forefront of innovation, even in industries with lower digital maturity. Enterprises have eagerly embraced these virtual counterparts to revolutionize their operations.

Service 52

Service Marketing Collaborations Research 52

The Hackett Group

DECEMBER 14, 2021

Alliance will Help Customers Transcend Siloes and Achieve Alignment In their Financial, Sales and Operational business planning processes. MIAMI & LONDON, December 14, 2021 – The Hackett Group, Inc. We are delighted to add The Hackett Group to the Anaplan family.

Finance 111

Finance Sales Analytics Flexibility 111

IBM Services

OCTOBER 30, 2023

In today’s digital age where data stands as a prized asset, generative AI serves as the transformative tool to mine its potential. Businesses globally recognize the power of generative AI and are eager to harness data and AI for unmatched growth, sustainable operations, streamlining and pioneering innovation.

Analytics 83

Analytics Retail Insurance Streamline Operations 83