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Blue Ocean Wins 2024 Silver Stevie® Award for Contact Center Provider of the Year

Blue Ocean

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

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Outsourcing Transformed: The Convergence of AI and Human Talent

NoonDalton

In recent years, Artificial Intelligence (AI) has rapidly emerged as a transformative force across various industries, reshaping the way businesses operate and interact with their customers. The outsourcing industry, traditionally driven by human skills and interactions, stands at a crossroads with the advent of AI.

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The BPO Blueprint: An Inside Look at Magellan Solutions’ Journey to the Top

Magellan Solutions

Led by CEO Frederick Chua, Magellan Solutions forged an adaptive approach that drove its rise as an industry leader. Their blueprint teaches invaluable lessons for achieving agility and excellence in the BPO industry. Q: On balancing growth, Magellan thrives in diverse industries, from healthcare to e-commerce. Let’s dive in!

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Do These 3 Emerging Markets Threaten BPO Philippines?

Magellan Solutions

However, the business and industry changes. These are the countries that are becoming an enticing place for businesses to outsource from. BPO industry has significant growth in the last five years. BPO industry growth of $2B annually . #1 Emerging markets are inevitable for the worldwide BPO industry.

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What Are the Benefits of Outsourcing Customer Support for SaaS?

NoonDalton

The SaaS industry has grown by around 500% over the past seven years. It’s no surprise, then, that businesses in the industry are looking for ways to grow and scale quickly and affordably in order to stay in the game. That is when an customer support outsourcing provider comes into your business plan.

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The Pros and Cons of Outsourcing Android Application Development

Groove Technology

As a result, outsourcing Android application development is one of the most in-demand fields in the IT industry. . If you are a company in need of a mobile application, it is always a good idea to know what goes into creating one, as well as the upsides and downsides of outsourcing Android application development.

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6 Positive Benefits of Winning a Corporate Award

Sarah Holliman

With an always-online hyper-connected economy, your competition could come from an industry so far removed from the one that you are in that it hardly makes sense…and yet if you aren’t watching, your business can find itself on the precipice of being made redundant by a company you never saw coming. That is no longer the case.

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