Everest Group

JANUARY 16, 2024

For a preview of the critical topics that world leaders will address at the annual event, read on. 15-19 brings together leaders from across industries to collectively address the world’s most pressing challenges. This pivotal event from Jan. Let’s take a glimpse into the themes that will shape the conversations at Davos.

Cybersecurity 64

Cybersecurity Impact Sourcing Jobbing Collaborations 64

Everest Group

JANUARY 11, 2024

GBS will be seen less as a pillar of enterprise transformation, and more as an instrument to keep margins as close to target as possible. Transformation funds will be scarce on the ground: Easy-ish money for GBS investment will dry up. We’ll see more build-transform-operate-transfer relationships and at-risk contracts.

Global Business Services 52

Global Business Services Advisory Jobbing Offshoring 52

The Global Small Business Blog

NOVEMBER 15, 2023

©iStock/wildpixel Business leaders know that it’s one thing to have an idea that works and can produce results, and quite another matter to get that idea adopted at a scale so that it can create impact. By empowering people to achieve their own goals, leaders can overcome great skepticism—and achieve great results.

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Everest Group

SEPTEMBER 20, 2021

Nearly every company is increasing its investment in technology and attempting to create new competitive advantage by assembling technology into platforms that transform how they serve their customers, service their employees, and coordinate their supply chains. Read more in my blog on Forbes.

Engineering 52

Engineering Customer Service Automation Service 52

Everest Group

OCTOBER 23, 2023

Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program. Recognize that skilled change management leaders are worth their cost.

Global Business Services 64

Global Business Services Management Service Research 64

Everest Group

OCTOBER 17, 2023

Service provider leaders are grappling to help the IT industry find new avenues of growth. By embracing this model, businesses have the potential to transform into innovative engines that can swiftly navigate obstacles and seize new opportunities. Contact us to explore this further. How will this impact internal collaboration?

Streamline Operations 64

Streamline Operations Reduced Costs Insurance Banking 64

Everest Group

APRIL 16, 2024

They will cover key strategies that address cost reduction and service quality improvements, as well as ways to drive positive business impact through digital and transformation initiatives in outsourced relationships. What questions will the webinar answer for the participants? What are enterprises’ top priorities as we dig deeper into 2024?

Business Process Outsourcing 64

Business Process Outsourcing Outsourcing Call Center Management 64

Everest Group

OCTOBER 31, 2022

The biggest advocates for information technology transformation can come from inside your organization. Learn how having employees as innovation champions can benefit your company in this blog. . How can IT leaders convince their business counterparts that it’s important to fund innovation?

Marketing 52

Marketing Efficiency Information Technology Government 52

Everest Group

MARCH 10, 2023

A cloud-first approach is becoming important to insurance enterprise business leaders who find its benefits too irresistible to pass up. Driving business agility and lowering the total cost of ownership has become the most important aspect of cloud transformation for insurers.

Insurance 52

Insurance Analytics Efficiency Administrative 52

Everest Group

NOVEMBER 10, 2023

Everyone knows everyone and has an opinion about whether they are skilled/good leaders/self-aggrandizers or simply whether their track records have legs. Never been a transformation leader? Likely, a role as a global business services leader is not in your gift in the next move. It’s a very small world. It always works.

Shared Services 59

Shared Services Jobbing Global Business Services Streamline Operations 59

Everest Group

NOVEMBER 15, 2023

The framework enables 360-degree assessment of outsourcing engagements with analysis across various dimensions, including solutions, pricing, contract terms, provider delivery and performance, and transformation. Two to transform! It takes two to tango!

Outsourcing 59

Outsourcing Government Banking Service 59

Everest Group

OCTOBER 20, 2023

Leaders were more cautious and prioritized cost optimization. Participate in the Key Issues Survey 2024 to better understand the current thinking of industry leaders across the globe. The talent/skill shortage was the top concern industry leaders highlighted as part of the Key Issues Survey 2022.

Service 59

Service Offshoring Global Business Services Information Technology 59

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. Key traits of modern pricing teams Service providers have been taking steps to empower their pricing teams and transform them into strategic partners.

Accounting 59

Accounting Sales Finance Analytics 59

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Moving to a GBS platform sets off a chain reaction of transformations for businesses. Their approach to change management is comprehensive, playing a strategic role in driving business transformation.

Management 59

Management Global Business Services Right-Sizing Research 59

Everest Group

AUGUST 31, 2023

Learn how enterprises can leverage GAI in our webinar, Welcoming the AI Summer: How Generative AI is Transforming Experiences. More than 1,000 tech leaders and researchers have signed an open letter urging a pause in AI development to give the world a chance to adapt and understand the current developments.

Out-Tasking 59

Out-Tasking Government Regulations Collaborations 59

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Moving to a GBS platform sets off a chain reaction of transformations for businesses. Their approach to change management is comprehensive, playing a strategic role in driving business transformation.

Management 52

Management Global Business Services Right-Sizing Research 52

Everest Group

JUNE 7, 2023

Read on to learn about the investments providers are making in GAI and leaders’ viewpoints when it comes to embracing this technology. Watch the webinar, Welcoming the AI Summer: How Generative AI is Transforming Experiences , to learn more about how enterprises can leverage GAI to unlock business value. everestgrp.com.

Pharmaceuticals 52

Pharmaceuticals Sales Healthcare Regulations 52

3Pillar Global

MAY 6, 2024

As Steve and Carl discuss, each of these trends should give healthcare leaders hope that the industry in general is moving beyond more conversations around healthcare strategy and is becoming more focused on driving the successful execution and implementation of these strategies.

Healthcare 105

Healthcare Robotics Process Automation Engineering Automation 105

Everest Group

APRIL 15, 2024

Enterprise Immersive Experience Services As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. LEARN MORE ABOUT Top Service Providers

Service 59

Service Manufacturing Retail Insurance 59

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 116

Automation Software Government Research 116

The Global Small Business Blog

JUNE 7, 2023

©iStock/Wavebreakmedia Women leaders are making their mark on the global stage , breaking barriers and transforming global entrepreneurship. As gender equality gains momentum, global women leaders are dismantling stereotypes, reshaping industries, and forging new paths to success.

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Everest Group

MAY 31, 2023

In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry. As always, Formation ’23 was a great experience for Everest Group to interact, learn and exchange thoughts and points of view with industry leaders about the future. Contact us directly for more insights.

Insurance 52

Insurance Streamline Operations Out-Tasking Software 52

Everest Group

FEBRUARY 27, 2024

According to a recent Everest Group survey of top executives and CXM leaders of 200 enterprises worldwide, nearly 75% believe gen AI will significantly impact their CXM strategies within the next two years. Current demand for gen AI Demand for gen AI solutions is skyrocketing among enterprises across industries.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Everest Group

OCTOBER 13, 2022

Read on to learn the best practices from industry leaders to ensure your greatest return from ServiceNow investments. . CIOs who have upgraded their IT workflow on ServiceNow are now looking to transform business processes and integrate the platform with existing systems of record, engagement, and intelligence.

Human Resources 52

Human Resources Flexibility Accounting Government 52

The Global Small Business Blog

MARCH 24, 2022

They are difference-makers, life-changers and powerhouse leaders. Submit your nomination for someone you know who transforms lives and transcends boundaries. 50 women who pioneer change, revolutionize industries and shape lives. They are women we know, women we trust and women we aspire to be.

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Everest Group

MAY 12, 2023

You can also hear about the use cases, the limitations and risks, and the industry’s predicted response in our webinar, Welcoming the AI summer: How Generative AI is Transforming Experiences. On the other hand, AI leader NVIDIA has introduced the GauGAN tool that can generate realistic images from sketch drawings by artists.

Design 52

Design Out-Tasking Automation Retail 52

Everest Group

APRIL 16, 2024

However, the rapid pace of cloud transformation initiatives has prompted enterprises to reassess their mainframe setups, prioritizing integration and modernization efforts. The scarcity of skilled resources further drives this evaluation process. LEARN MORE ABOUT Top Service Providers

Service 52

Service Insurance Sourcing Research 52

Everest Group

APRIL 17, 2023

Learn more about our latest thinking on how GBS leaders can accelerate impact for the enterprise. By enabling enterprises to reach their budget requirements without losing competitive advantage, GBS leaders are strengthening their foothold as trusted and vital partners.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

IBM Services

FEBRUARY 1, 2024

Read about the concerns that industry leaders have for the future and three approaches organizations can take to build up their defenses. For example, in the US, the 2023-2025 CISA Cybersecurity Strategic Plan aims to increase basic-level cyber skills across the country, transform cyber education and boost the cyber workforce.

Cybersecurity 92

Cybersecurity Engineering Collaborations Jobbing 92

Everest Group

MARCH 18, 2024

Amid this transformative landscape, enterprises are constantly seeking providers capable of delivering comprehensive UCC solutions while adeptly navigating the intricate interplay between Employee Experience (EX), productivity enhancement, and cost optimization. LEARN MORE ABOUT Top Service Providers

Collaborations 64

Collaborations Service Manufacturing Banking 64

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. MGAs can outsource either a part of the value chain or engage in end-to-end transformative deals, depending on their appetite for outsourcing, process maturity, and management buy-in.

Insurance 52

Insurance Robotics Process Automation Risk Management Risk Management 52

IBM Services

MARCH 25, 2024

Leadership and the content supply chain The advent of generative AI is raising several questions and concerns for leaders. Leaders across the world are experiencing a mix of emotions when it comes to implementing and embracing generative AI. Can they trust the AI will operate in a secure way?

Out-Tasking 103

Out-Tasking Management Efficiency Marketing 103

Everest Group

MARCH 7, 2024

What factors will likely determine price movement in 2024, and how can enterprises be prepared? Who should attend?

Outsourcing 52

Outsourcing Cybersecurity BPO Sales 52

IBM Services

JANUARY 22, 2024

Now, advancements in hardware and software as well as increased focus on sustainability are driving rapid transformation. Embrace change and innovation The data center of the future is ripe for further growth and transformation. If embraced, disruption can push the organization to new heights and lead to tremendous outcomes.

Efficiency 107

Efficiency Automation Software Marketing 107

Everest Group

JULY 12, 2023

For a leader invested in the growth and change that drives GBS value, it can be hard to accept that the team is not on board; after all, setting GBS strategy is his/her prerogative. Sure, it’s a daunting list of derailers, but savvy GBS leaders know how to help their team understand and embrace evolving strategies as a given.

Global Business Services 52

Global Business Services Offshoring Management Shared Services 52

Everest Group

JULY 13, 2023

Payments IT Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine the vision and capability and market impact of 30 payments IT service providers and position them on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants.

Service 98

Service Banking Insurance Healthcare 98

IBM Services

JANUARY 16, 2024

After Think 2024, you’ll know exactly what next steps to take to meaningfully transform your business and drive sustainable competitive advantage. Register now The post Join us at the forefront of AI for business: Think 2024 appeared first on IBM Blog. Join us at the forefront of AI for business: Think 2024.

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Cybersecurity Reduced Costs Efficiency 104