Everest Group

AUGUST 31, 2023

Service providers are expected to play a vital role in meeting the unique needs of customers in the strategic SAP mid-market. Discover the five customer priority areas where service providers can make a difference in this blog. SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3%

Marketing 59

Marketing Service Flexibility Sourcing 59

Everest Group

JANUARY 5, 2024

Discover the key drivers behind this union and its potential impact in this breaking blog. This segment is expected to grow even further due to its close ties to sustainability and its potential to impact revenue and customer satisfaction directly. Reach out to us directly to discuss this acquisition further.

Supply Chain Management 64

Supply Chain Management Sales Service Manufacturing 64

Everest Group

JANUARY 22, 2024

In this blog, discover how AI influencers are changing the influencer marketing market and key factors brands should consider. Adding gen AI to the mix Quick cut to the gen AI disruption – where cutting-edge technology meets influencer creativity. Let’s take a look at how consumers and brands perceive influencer marketing.

Marketing 64

Marketing Design Management Service 64

Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. With the distributed world rising, competitors will need to enhance their offerings to provide an end-to-end intelligent, distributed, hybrid, and secure connectivity fabric. Reach out to learn more on this topic.

Automation 64

Automation Marketing Flexibility Sales 64

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Read on to discover the future of blockchain in this blog. Legacy banks and nations are now following the wave. What is blockchain?

Banking 98

Banking Service Right-Sizing Automation 98

Everest Group

AUGUST 29, 2022

Delivering exceptional customer experience has become essential to meet changing expectations post-pandemic. Learn what issues keep customer experience officers ( CXOs) up at night in this blog. Modernising the CX infrastructure – The customer experience infrastructure can be modernized and improved at any stage.

Reduced Costs 78

Reduced Costs Analytics Impact Sourcing Outsourcing 78

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Present and future adoption of industry clouds Industry clouds are computing platforms customized for specific industries, offering a mix of industry-specific applications, data models, and cloud services.

Service 69

Service Advisory Outsourcing Managed Services 69

Redial

MAY 17, 2023

Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. One crucial aspect of achieving customer satisfaction is effective communication. Overwhelming Customer Queries: As your company grows, so does customer demand.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

Everest Group

APRIL 13, 2023

By extension, evergreen service is an end-user asset ownership model that helps customers convert their device acquisition-related Capex to an operating expense (Opex) while simultaneously rationalizing management overheads and providing users with increased flexibility and improved experience. without incurring large upfront costs.

Service 52

Service Flexibility Customer Service Managed Services 52

Everest Group

MARCH 13, 2024

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. Evolving priorities such as building data-driven workflows, digitalization, and enhancing customer experiences further fuel this urgency.

Banking 64

Banking Insurance Out-Tasking Efficiency 64

Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. With its ability to create complex and innovative solutions, GAI has become the buzzword in boardrooms and strategy meetings. Possible concern: Customer-facing GAI tools need to be accurate and handle queries without any biases.

Marketing 52

Marketing Sales Out-Tasking Streamline Operations 52

Everest Group

OCTOBER 31, 2022

Read this first part of our blog series to understand the shift that is underway. New security requirements, industry mandates, and changing customer needs require the contemporary life sciences supply chain to become more efficient, transforming the logistics network. For more on supply chain visibility, see our next blog.) .

Pharmaceuticals 52

Pharmaceuticals Strategic Sourcing Manufacturing Regulations 52

Everest Group

FEBRUARY 17, 2023

We tried our hands on ChatGPT and asked it to write a blog on itself, and the results amazed us. See the exhibit below for the blog that ChatGPT generated. Service providers need to collaborate with tech players like OpenAI and DeepMind to proactively shape the market and build capabilities for efficient application development.

Out-Tasking 52

Out-Tasking Government Design Software 52

Redial

OCTOBER 18, 2023

Businesses across all industries face new challenges that can significantly impact customer experience (CX). While a great CX strategy can build customer loyalty and drive growth, a poor one can quickly send customers running. Companies that fail to adapt to this digital shift are at risk of scaring away customers.

Call Center 130

Call Center Outsourcing Engineering Customer Support 130

Everest Group

FEBRUARY 22, 2024

With the deadline for the European Union’s Digital Operational Resilience Act (DORA) less than a year away, financial entities and service providers need to begin acting to reach compliance. Financial institutions and authorities are working toward meeting the implementation deadline of January 17, 2025. Let’s explore this further.

Regulations 59

Regulations Cybersecurity Risk Management Risk Management 59

Perficient Digital Transformation

MARCH 12, 2024

Pega Partners that achieve a Specialization have a demonstrated ability to help customers build more innovative businesses, and have a significant impact on their customers, stakeholders, and their partners.

Government 105

Government Automation Service 105

Everest Group

NOVEMBER 3, 2021

Continuing our coverage of metaverse, let’s take a look at the challenges and four essential elements needed for metaverse to succeed in enterprise workplaces. . Four elements needed to make metaverse take off in the workplace . While at some point of time in the future customized hardware (e.g.,

Collaborations 98

Collaborations Retail Software 98

Everest Group

APRIL 3, 2024

As discussed in our previous blog , the emergence of quantum computing poses a significant threat to current public key cryptographic methods. Leaders may need help understanding the advanced mathematical concepts and algorithms involved in PQC. Read on to discover providers’ crucial role in preparing enterprises for PQC.

Cybersecurity 72

Cybersecurity Research Banking Collaborations 72

Everest Group

OCTOBER 11, 2022

Its next evolution – open finance – holds the promise to greatly enhance the customer experience and empower users of financial services. The first wave of open banking has given customers and third parties easy digital access to their financial data from banks and other traditional financial institutions.

Banking 59

Banking Finance Research Accounting 59

Everest Group

JUNE 27, 2023

For more insights, read this blog. Reach out to us directly to learn more. To meet this demand, consultants must demonstrate a deep understanding of their client’s business processes and operations and develop customized solutions that deliver measurable results.

Supply Chain Management 52

Supply Chain Management Human Resources Accounting Manufacturing 52

Everest Group

MARCH 10, 2023

In addition to helping meet cost and efficiency mandates, deriving full potential and optimizing cloud investments, and driving business-focused growth and experience are arousing interest in cloud adoption in insurance. As a result, they need support from SIs to realize their vision of catering to the entire enterprise IT stack.

Insurance 52

Insurance Analytics Efficiency Administrative 52

Everest Group

AUGUST 24, 2022

Post-pandemic, enterprises have given IT service and technology providers high marks for improving commercial models and customer-centricity, but talent management is emerging as a major concern. Discover a framework for effective talent management in this blog. What do enterprises want from their IT service and technology providers?

Management 52

Management Flexibility Collaborations Insurance 52

Everest Group

SEPTEMBER 14, 2022

Despite the overall growth in the Customer Relationship Management (CRM) industry, the CRM platform market remains static. To achieve the business value enterprises desire, changes need to be made. In this blog, we share our CRM insights and three recommendations for CRM platform evaluation.

Right-Sizing 45

Right-Sizing Sales Research Marketing 45

IBM Services

NOVEMBER 6, 2023

By adopting these 4 best practices to invest in the right technology and leverage the most recent advances in generative AI , enterprises can unlock unique services for SMB customers. However, this isolated qualitative customer information is not enough to serve a client’s needs. Generative AI tools like IBM watsonx.ai

Administrative 108

Administrative Sourcing Efficiency Sales 108

Everest Group

OCTOBER 31, 2022

Read our second blog in this series to learn more. Enterprises struggled to keep operations running amid the pandemic without adequate supply chain product visibility or unified systems to provide needed data to improve logistics performance. Product loss and recall: Theft is costly to the industry and needs to be stopped.

Pharmaceuticals 52

Pharmaceuticals Manufacturing Strategic Sourcing Regulations 52

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. This degree of agility and customer-centricity will propel organizations far ahead.

Accounting 59

Accounting Sales Finance Analytics 59

Everest Group

DECEMBER 14, 2022

As a result, FinTech firms that were built to drive growth at the expense of profitability to scale and acquire customers are now forced to adapt their business models and investments. In the upcoming year, we expect to see FinTech firms make deliberate moves to increase their profitability to meet investors’ demands.

Banking 72

Banking Insurance Finance Advisory 72

Everest Group

JANUARY 24, 2023

Driven by new technological innovations, Artificial Intelligence (AI) translation holds the promise to reshape the customer experience by transforming conversation channels, increasing agent efficiency, and reducing the need for language specialist talent.

Engineering 52

Engineering BPO Efficiency Research 52

Everest Group

NOVEMBER 10, 2022

By bringing together disparate data to gain a single customer view, Customer Data Platforms (CDPs) are becoming increasingly important to help brands drive personalized marketing efforts while maintaining trust and privacy. Learn more about the benefits of Customer Data Platforms and why they matter in this blog.

Regulations 52

Regulations Marketing Analytics Management 52

Perficient Digital Transformation

MAY 14, 2024

This achievement isn’t just a milestone, it’s a testament to our commitment to revolutionizing how businesses leverage their data to drive business outcomes, unlock trapped data, and enhance customer experiences. Quality Customer Experience: measures the consistency with which partners can deliver exceptional customer success.

Manufacturing 59

Manufacturing Healthcare Collaborations Design 59

Perficient Digital Transformation

AUGUST 18, 2022

Your strategy is the foundational piece you need to develop to ensure that your technology, processes, and objectives are aligned to meet customer needs and mature as a company. Good customer experience starts with a good employee experience. In fact, it’s really quite opportunistic, especially for your company.

Manufacturing 110

Manufacturing 110

Everest Group

MAY 24, 2023

As the insurance industry undergoes a paradigm shift post-pandemic, digital transformation can improve customer experience and engagement. Partnering with service providers will help insurers overcome barriers and improve efficiencies. Reach out directly to discuss or for more information.

Insurance 52

Insurance Risk Management Risk Management Analytics 52

IBM Services

MARCH 25, 2024

With content demands expected to grow in the next few years, organizations need to create more content at a faster pace to meet customer expectations and business needs. Will the outputs deliver content that will resonate with their customers? Can they trust the AI will operate in a secure way?

Out-Tasking 103

Out-Tasking Management Efficiency Marketing 103

Everest Group

MAY 11, 2023

To combat a looming recession, healthcare providers will need to take strategic action, including cutting costs, investing in patient experience, embracing digital technologies, and strengthening outsourcing partnerships. Reach out to learn more on this topic or ask questions. What does this mean for service providers?

Healthcare 52

Healthcare Analytics Outsourcing Insurance 52

IBM Services

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Building trust in an uncertain world Research shows that today’s customer is anxious and uncertain.

Retail 89

Retail Sales Sourcing Marketing 89

Everest Group

MAY 1, 2023

Hearing about the positive benefits firsthand from people with disabilities employed at the Bengaluru center left a lasting impression on the analysts who share their perspectives in this blog. Highlights of the trip were meeting Vindhya e-Infomedia Founder and Managing Director Pavithra Y. Sundareshan and hearing from its employees.

Impact Sourcing 52

Impact Sourcing Sourcing Jobbing Data Entry 52

Everest Group

OCTOBER 13, 2022

Enterprises need to track relevant metrics closely tied to business outcomes while being aware of the pitfalls in measuring these metrics. ServiceNow customers are tracking business KPIs such as customer experience, reduction in touchpoints, percentage of issues resolved by self-healing, and cost efficiency.

Human Resources 52

Human Resources Flexibility Accounting Government 52