IBM Services

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations. Customer support is an incredibly important defense against customer turnover.

Customer Service 83

Customer Service Service Call Center Analytics 83

IBM Services

JANUARY 18, 2024

Chatbots can help your customers and potential clients find or input information quickly by instantly responding to requests that use audio input, text input or a combination of both, eliminating the need for human intervention or manual research. Gone are the days of prompts like “Press 6 to connect to customer service.”

E-Commerce 93

E-Commerce Sales Customer Service Insurance 93

IBM Services

FEBRUARY 12, 2024

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. We’re #2.”

E-Commerce 75

E-Commerce Customer Support Design Marketing 75

IBM Services

SEPTEMBER 27, 2023

Transparency of the entire customer order journey, from order tracking to returns. Key features and benefits Strengthen shopper loyalty: Confidently deliver choice and transparency to every shopper throughout the buying journey. Learn how you can make accurate promises and how you can keep those promises—profitably.

Order Management 80

Order Management Sales Retail Management 80

IBM Services

NOVEMBER 6, 2023

By adopting these 4 best practices to invest in the right technology and leverage the most recent advances in generative AI , enterprises can unlock unique services for SMB customers. However, this isolated qualitative customer information is not enough to serve a client’s needs. Generative AI tools like IBM watsonx.ai

Administrative 108

Administrative Sourcing Efficiency Sales 108

Perficient Digital Transformation

JULY 25, 2023

Introduction: In the competitive world of e-commerce, delivering a personalized and flawless shopping experience is consummate to success, businesses face the challenge of delivering unique and individualized shopping experiences to their customers.

E-Commerce 97

E-Commerce Inventory Management Streamline Operations Order Management 97

Everest Group

FEBRUARY 24, 2023

Read on to learn how these solutions can complement each other and support enterprises’ technology transformation journeys. While from a top level, both Wi-Fi 6 and private 5G offer improved network connectivity opportunities and other benefits, the technology types differ in accessibility, licensing, authentication, and use cases.

Manufacturing 52

Manufacturing Healthcare Analytics Efficiency 52

Blue Ocean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. The impact of bilingual support on the customer experience cannot be understated. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.

Customer Support 103

Customer Support Nearshoring Offshoring Contact Center Outsourcing 103

Perficient Digital Transformation

APRIL 17, 2024

Although Perficient has experimented with integrating prompts into XM Cloud , we recommend waiting for official support instead of building a custom solution. For XM Cloud, the content classification needs will be highly customized to your content taxonomy. (They are already supporting this in Content Hub One and Sitecore Send).

Co-Sourcing 52

Co-Sourcing Healthcare Marketing Analytics 52

IBM Services

FEBRUARY 26, 2024

Generative AI holds tremendous potential to help improve all manner of operations and customer engagement. In December, we announced the general availability of IBM Hybrid Cloud Mesh , our multicloud networking solution that can support IT in their journey to optimize application performance with reliable network connectivity.

Automation 100

Automation Retail Banking Efficiency 100

Groove Technology

MARCH 16, 2022

While merchants in the early 2000’s concentrated exclusively on bringing offline merchandising concepts online, today’s leading eCommerce firms are combining those initial ideas with customer data and artificial intelligence to improve user experiences. Let’s start. What Is eCommerce Merchandising?

E-Commerce 130

E-Commerce Retail Sales Design 130

IBM Services

OCTOBER 10, 2023

However, the promise of transforming customer and employee experiences with AI is too great to ignore while the pressure to implement these models has become unrelenting. Traditionally, enterprises have relied on enterprise search engines to harness corporate and customer-facing knowledge to support customers and employees alike.

Banking 87

Banking Engineering Flexibility Customer Service 87

Magellan Solutions

AUGUST 23, 2023

Over time, machine learning algorithms allowed for more advanced customer segmentation and personalization. AI gives marketers the ability to: Process vast amounts of data quickly Extract valuable insights Uncover hidden patterns Businesses can understand their target market using AI-driven customer profiles and sentiment analysis.

Marketing 98

Marketing Out-Tasking Analytics Automation 98

IBM Business Partners

JULY 17, 2023

Whether placing an order, requesting a product exchange or asking about a billing concern, today’s customer demands an exceptional experience that includes quick, thorough answers to their inquiries. While traditional AI approaches provide customers with quick service, they have their limitations.

Customer Service 56

Customer Service Service Call Center Automation 56

IBM Services

DECEMBER 15, 2023

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. Customer loyalty is waning, spurred on by the COVID-19 pandemic, social influences and the ease of switching brands. Customer service is a necessary component of this strategy.

Customer Service 73

Customer Service Service Call Center Customer Support 73

Groove Technology

MAY 9, 2023

Imagine you’re about to embark on a journey to a newly discovered planet. Creation and early years The journey of Node.js Non-blocking I/O Imagine you’re in a busy restaurant, and the waiter serves each customer one by one, making everyone else wait. Introduction to Node.js Let’s start at the very beginning.

Engineering 130

Engineering Out-Tasking Efficiency Collaborations 130

IBM Services

OCTOBER 12, 2023

Early conversations with clients have to include a discussion around ethics, transparency and trust because you can’t have a generative AI strategy without considering how you are going to govern it. ​ IBM watsonx Assistant helps deliver consistent and intelligent customer service solutions with conversational AI. .​

Engineering 67

Engineering Customer Service Human Resources Cybersecurity 67

IBM Services

JANUARY 25, 2024

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

E-Commerce 72

E-Commerce Retail Right-Sizing Customer Service 72

3Pillar Global

MAY 18, 2023

While companies claimed the “secret sauce” to winning over customers depended solely on the quality of their service or product offerings in the past, this no longer holds true. Now, a far more important success factor has emerged—delivering the best possible customer experience. One example of this is the banking industry.

Banking 98

Banking Automation Out-Tasking Marketing 98

IBM Services

MAY 16, 2023

For big brands across all industries, today’s marketing campaigns are customized for specific audiences. IBM Consulting offers managed marketing services that help clients improve their customer journeys by bringing together strategy, experience, technology and operations.

Marketing 72

Marketing Management Service Offshoring 72

Perficient Digital Transformation

SEPTEMBER 16, 2022

In this blog, we’ll discuss how content & commerce can be leveraged across your organization to not only build better relationships with your customers, but improve processes, people, and technology from within your organization for now and the future. What is a Content & Commerce Approach?

Manufacturing 121

Manufacturing Marketing Sales Management 121

IBM Services

SEPTEMBER 6, 2023

From customized content creation to task automation and data analysis, AI has seemingly endless applications when it comes to marketing, but also some potential risks. Today, AI technologies are being used more widely than ever to generate content, improve customer experiences and deliver more accurate results.

Marketing 83

Marketing E-Commerce Out-Tasking Automation 83

IBM Services

APRIL 25, 2024

Business process reengineering (BPR) is the radical redesign of core business processes to achieve dramatic improvements in performance, efficiency and effectiveness. The purpose of BPR is to streamline workflows , eliminate unnecessary steps and improve resource utilization.

Supply Chain Management 52

Supply Chain Management Finance Human Resources Robotics Process Automation 52

SEBPO

FEBRUARY 2, 2023

Three Key Ways to Scale Your Team Through Outsourcing BLOG Three Key Ways To Scale Your Team Through Outsourcing As a partner to some of the largest companies in the digital advertising industry, we have witnessed how daunting growth can be without a plan to scale your operations. product teams).

Outsourcing 98

Outsourcing Out-Tasking Outsourcing Professionals Flexibility 98

SEBPO

APRIL 5, 2024

BLOG How To Confidently Implement Automation Solutions April 5, 2024 One of 2024’s hottest topics has been how to harness the combined power of automation and human expertise effectively. This helps to ensure the project is a collective journey toward a shared goal. Technology and data are changing faster than ever.

Automation 52

Automation Outsourcing Sourcing Customer Support 52

Perficient Digital Transformation

MAY 30, 2023

However, for individuals with hearing impairments, participating fully in conversations and accessing auditory information can be challenging. In this blog post, we will delve into the world of hearing assistive technologies and explore how they are transforming communication and enhancing the lives of millions.

Design 59

Design Service 59

IBM Services

MAY 12, 2023

IBM Consulting™ helped the customer modernize its architecture for a heavily used business-to-business conversational AI app. IBM’s recommendations included API-specific improvements, bot UX optimization, workflow optimization, DevOps microservices and design consideration, and best practices for Azure manage services.

Right-Sizing 78

Right-Sizing Managed Services Design Accounting 78

Perficient Digital Transformation

JULY 26, 2023

Last month, Sylvia Sesostris, Director of QA, and I gave a presentation on Perficient’s journey with continuous improvements in Quality Assurance using Predictive Analytics and real-time dashboards at the 2023 QA or the Highway Conference in Columbus, Ohio. I am Latha Rao Uppugonduri, Director from the Detroit BU.

Right-Sizing 52

Right-Sizing Automation Analytics Accounting 52

IBM Services

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Why customer service is growing in importance Customer service is more important than ever.

Customer Service 66

Customer Service Service Customer Support Call Center 66

IBM Services

NOVEMBER 15, 2023

Watsonx is comprised of three components that empower businesses to customize their AI solutions: watsonx.ai Exceptional customer care through AI solutions Today, customers expect seamless experiences and fast answers to their questions, and companies that fail to meet these expectations risk falling behind.

Co-Sourcing 91

Co-Sourcing Supply Chain Management Engineering Sales 91

IBM Services

DECEMBER 20, 2023

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Providing a better customer experience takes into consideration the entire customer journey and every customer touch-point.

Customer Service 68

Customer Service Customer Support Service Sales 68

Perficient Digital Transformation

JUNE 16, 2023

The 12 Innovative Features that Modernize Your Healthcare Mobile App Experience (Continued) In part one of this blog series , we discussed the value of building a modern healthcare mobile app that empowers users to play a more active role in managing their health.

Healthcare 52

Healthcare Data Entry Insurance Analytics 52

IBM Services

MARCH 29, 2024

Customer retention must be a top priority for leaders of any company wanting to remain competitive. An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers. Some of the steps to building an effective customer retention strategy are: 1.

Customer Service 63

Customer Service Customer Support Marketing Service 63

IBM Business Partners

AUGUST 2, 2023

Over the years, chatbots have become seamlessly integrated in our day-to-day lives — in our homes, on our phones, on social media or in apps for shopping online, healthcare, customer support and more. Today, AI makes the difference between good and bad customer service. 
 How do customer service chatbots work?

Retail 53

Retail Customer Service Banking Healthcare 53

Anexa

APRIL 14, 2023

Digitally-led businesses can be overwhelmed by emerging opportunities, yet creating a compelling customer experience is more important than ever before. Today’s consumers expect a seamless customer experience, and even one hiccup can lose that customer forever.

Customer Service 52

Customer Service Out-Tasking BPO Accounting 52

Unosquare

MAY 1, 2024

By creating compelling products and experiences, companies can establish a unique brand identity and foster a deeper connection with their customers. Historically, their products have met the functional needs of users and customers, often making them feel part of a community or movement.

Design 52

Design Research Out-Tasking Marketing 52

TTEC

SEPTEMBER 28, 2021

Customers want to reach brands on their own terms, whenever, wherever. Chatbot and messaging capabilities are the essential tools needed to provide this 24/7, personalised customer service. Let’s explore their differences to find the right fit for customer needs. But these two platforms aren’t interchangeable. What’s a chatbot?

Automation 52

Automation Customer Support Flexibility Customer Service 52