Everest Group

APRIL 10, 2024

Shift of the RCM outsourcing market towards second-generation deals focused on advanced analytics, AI, and transformation Seeing the marketplace potential, firms started investing in the RCM ecosystem over the past few years, and the market is now ripe for a fresh wave of capital infusion.

Management 59

Management Healthcare Robotics Process Automation Analytics 59

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. 2024 has ushered in an exciting new chapter of transformation. They equip businesses to navigate language challenges, streamline processes, and cut costs significantly.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Everest Group

JANUARY 22, 2024

Fundamentally, investing in digital technologies is the start of an unending journey with continuous change on not just the tech stack but also on business operations. Read more in my blog on Forbes Companies navigate the tech stack part of this journey through an ongoing series of sprints or projects.

Management 40

Management Service 40

Everest Group

FEBRUARY 6, 2024

The challenge of embracing change Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI. Seamless integration: Helping clients blend gen AI into their existing business and technological frameworks, ensuring that gen AI efforts align with broader organizational strategies.

Government 69

Government Out-Tasking Automation Software 69

Everest Group

MARCH 11, 2024

Discover actions the world’s leading banks are taking and their importance in today’s financial landscape in this blog. Yet, as the space matures in its digital transformation journey, a crucial pivot is taking place. Contact us to discuss further. In the BFS industry , cloud has become synonymous with innovation and agility.

Banking 59

Banking Service Regulations Flexibility 59

Everest Group

FEBRUARY 16, 2024

I believe 2024 will be the year of focusing on business value. Most companies are now more than ten years into their digital transformation journey. Read more in my blog on Forbes That applies to gen AI, but it goes further than that.

Service 40

Service 40

Everest Group

JANUARY 22, 2024

Generative Artificial Intelligence (AI) is poised to revolutionize customer experience management (CXM) by creating personalized, empathetic, and more fulfilling experiences that drive brand loyalty and business growth. Learn more on this topic in the webinar, The Generative AI Advantage in Enterprise CXM Operations.

Management 64

Management Regulations Sales Banking 64

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Providers can collaborate with enterprises on R&D initiatives and develop custom algorithms and applications tailored to their business needs.

Supply Chain Management 59

Supply Chain Management Research Collaborations Reduced Costs 59

Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Amid these challenges, the asset-based business model is attracting attention.

Streamline Operations 64

Streamline Operations Reduced Costs Insurance Banking 64

The Global Small Business Blog

MARCH 23, 2023

©iStock/fotokostic Two siblings took their decades-old family farm business and pulled off a digital transformation. The story of Perfect Plants Nursery shows how even a decades-old, family-owned business in a historically wholesale niche can pull off a digital transformation and scale quickly.

E-Commerce 185

E-Commerce 185

Everest Group

AUGUST 28, 2023

Many companies are now 5-10 years into their digital transformation journey. I have blogged for two years ( here for instance) about how the journey drives companies to forge a more intimate relationship between their technology and their business operations, where they operate as one integrated team.

Service 40

Service 40

Everest Group

JUNE 27, 2023

As enterprises face mounting challenges in adopting complex digital solutions, digital transformation consulting continues to grow. But economic pressures, heightened digital intricacies, and new opportunities in sustainability will impact the industry’s future. through 2025.

Supply Chain Management 52

Supply Chain Management Human Resources Accounting Manufacturing 52

Everest Group

NOVEMBER 17, 2023

Delve into the ramifications of this change and the potential dangers it poses to enterprises in this blog. In this blog, we will delve into this shifting approach to XLAs, discuss the associated risks, and clarify why, before making this decision, enterprises should err on the side of caution.

Co-Sourcing 59

Co-Sourcing Collaborations Outsourcing Sourcing 59

Everest Group

OCTOBER 17, 2023

Generative Artificial Intelligence’s rapid evolution holds the promise to transform enterprise operations and decision-making across many industries. Read this blog for valuable insights to prepare for this new frontier. With lower costs, fundamentally new business models will become more feasible in multiple domains.

Banking 59

Banking Human Resources Automation Insurance 59

Hyland

APRIL 22, 2021

Without the ability to rapidly develop business applications, your organization is missing the kind of digital agility necessary for the new pace of business. </span> appeared first on The Hyland Blog. </span> appeared first on The Hyland Blog.

Service 52

Service 52

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. Evolution of the content ecosystem – then, now, and forever The content ecosystem evolution has been nothing short of transformative.

Marketing 64

Marketing Reduced Costs Efficiency Managed Services 64

Everest Group

NOVEMBER 15, 2023

Everest Group’s Strategic Engagement Reviews (SERs) reveal several key trends that hinder enterprises from realizing maximum value from business process services (BPS) contracts. During the pandemic, service providers were in emergency mode to ensure business continuity for their clients, which increased satisfaction scores in 2021.

Outsourcing 59

Outsourcing Government Banking Service 59

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. Despite these cloud spending challenges, Everest Group research shows that enterprises still understand the need to innovate and expand their operations through cloud-driven digital transformation.

Analytics 59

Analytics Government Research Regulations 59

Everest Group

MARCH 13, 2024

Evolving priorities such as building data-driven workflows, digitalization, and enhancing customer experiences further fuel this urgency. North American firms prioritize core banking and CRM workloads over modernization, while European players emphasize digital channels and payment infrastructure.

Banking 64

Banking Insurance Out-Tasking Efficiency 64

Everest Group

JULY 13, 2023

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

Everest Group

APRIL 16, 2024

LIVE WEBINAR Maximizing Value in Business Process Outsourcing Contracts April 16, 2024 | 9 a.m. IST In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. Who should attend?

Business Process Outsourcing 64

Business Process Outsourcing Outsourcing Call Center Management 64

Everest Group

OCTOBER 1, 2022

Learn about the market potential and provider landscape in this blog. Digital consumption demand in the (BFSI) industry has seen a heavy uptick in the past year, driven by customer expectations for enhanced experience and the adoption of flexible work options to run businesses. Low code/no code technology answers these issues.

Insurance 59

Insurance Banking Reduced Costs Collaborations 59

IBM Services

JANUARY 8, 2024

Organizations are increasingly investing in digital transformation as a way to maintain or grow a competitive advantage. A tried-and-true way to approach digital transformation is to understand the relationship customers have with the product and the brand, where that relationship currently falls short, and how it can be improved.

E-Commerce 66

E-Commerce Efficiency Customer Service Analytics 66

Everest Group

JUNE 22, 2023

With its power to simulate business scenarios and generate comprehensive data, GAI can be a game-changer for functions ranging from client onboarding to performance tracking. To learn about use cases and the potential of GAI technology watch our webinar, Welcoming the AI Summer: How Generative AI is Transforming Experiences.

Business Development 52

Business Development Sourcing Efficiency Regulations 52

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Change management is necessary within Global Business Services (GBS) organizations. Moving to a GBS platform sets off a chain reaction of transformations for businesses.

Management 59

Management Global Business Services Right-Sizing Research 59

IBM Services

JANUARY 15, 2024

While digital transformation has been a trend for some years, emerging technologies have made this movement even more important. Companies are rethinking their business models to become more digital and competitive. Digital transformation is an important component of a modern organization’s business operations.

Cybersecurity 77

Cybersecurity E-Commerce Robotics Process Automation Inventory Management 77

Everest Group

OCTOBER 31, 2022

The biggest advocates for information technology transformation can come from inside your organization. Internal IT innovators can spark business growth and evolution. Learn how having employees as innovation champions can benefit your company in this blog. . The first way is to speak the language of business.

Marketing 52

Marketing Efficiency Information Technology Government 52

Everest Group

SEPTEMBER 14, 2023

Uncover the risks and learn recommendations to address them in this blog. As a result, it has become the bedrock of any digital business, leading more enterprises to increasingly migrate to the cloud.

Government 64

Government Finance Risk Management Risk Management 64

Everest Group

NOVEMBER 18, 2021

With increasing global leadership roles, these Centers are providing end-to-end support on complex work areas to deliver business impact that goes well beyond cost savings and operational improvement. Read more in my blog on NASSCOM’s website.

Analytics 52

Analytics Shared Services Service 52

Everest Group

JANUARY 4, 2023

As outsourcing engagements mature, enterprise relationships with providers have evolved from focusing on lowering labor costs to targeting business-metric outcomes. To learn about the benefits of a business outcome model for enterprises and service providers, the requirements to get started, and common pitfalls, read on.

BPO 52

BPO Outsourcing Labor Costs Advisory 52

Everest Group

JANUARY 16, 2024

The summit aims to catalyze actionable solutions that transcend borders and industries, placing businesses at the forefront of global collaboration. Beyond safeguarding digital assets, tech can foster global cooperation through secure communication platforms and advanced analytics for early threat detection.

Cybersecurity 64

Cybersecurity Impact Sourcing Jobbing Collaborations 64

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Read on to learn more.

Insurance 52

Insurance Robotics Process Automation Risk Management Risk Management 52

IBM Services

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. The integrity of a business’ reputation remains among the top criteria for consumers when they consider where their dollars go.

Retail 86

Retail Sales Sourcing Marketing 86

Everest Group

JULY 19, 2023

The company’s digital workplace strategy emerged as one of the key themes attracting our attention. Given Unisys’ legacy-heavy business history, the rebranding aims to update the company’s image and make it more relevant to modern consumers’ requirements. Dedication to the digital workplace We were most intrigued by the DWS update.

Cybersecurity 52

Cybersecurity Human Resources Government Collaborations 52

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Change management is necessary within Global Business Services (GBS) organizations. Moving to a GBS platform sets off a chain reaction of transformations for businesses.

Management 52

Management Global Business Services Right-Sizing Research 52

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 117

Automation Software Government Research 117

Everest Group

AUGUST 16, 2022

During the digital transformation journey, a Global 2000 enterprise uses more than 150 software solutions and tools on average to support its product or services delivery. Agile and DevOps adoption is considered by many as the ultimate step toward digital transformation.

Management 52

Management Software Sales Manufacturing 52