Everest Group

MAY 8, 2024

In this blog, we explore the pricing strategies for accelerators and discuss five crucial factors that providers need to consider to maximize the value of their assets. Contact us to explore further. While these accelerators offer numerous benefits, they face challenges in gaining client acceptance. ROI in the 2.5

Service 69

Service Sales Software Research 69

Everest Group

MAY 22, 2024

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” Read on to discover strategies to improve CXM provider success in a technology-driven market.

Robotics Process Automation 69

Robotics Process Automation Right-Sizing Sourcing Call Center 69

Everest Group

OCTOBER 6, 2021

While organizations are certainly familiar with on-premise technologies in contact centers, today’s enhancement on the premise-based technology model is delivering an exceptional digital customer experience, innovation, flexibility, and lower cost. Meet the Contact Center as a Service (CCaaS) operated on the cloud.

Service 52

Service Analytics Flexibility Automation 52

Everest Group

MAY 8, 2024

Explore the implications of this deal and recommendations for customers and partners to navigate these sweeping changes in this blog. Contact us to discuss. To discuss Broadcom’s acquisition of VMware, contact Ricky Sundrani , Vaibhav Jain , and Udit Maheshwari.

Reduced Costs 64

Reduced Costs Outsourcing Flexibility Marketing 64

Jonajo Blog

MAY 18, 2021

Today I will give you a quick definition of SEO, tell you why it is important and tell you why a blog can help. However, today we are going to focus on a specific part of your website which can help to increase your SEO, the blog. . Optimizing Your Blog. A blog is a great way to increase or even get started on your SEO.

Engineering 92

Engineering Accounting Sourcing Management 92

Everest Group

MAY 30, 2024

Explore the transformative impact of the latest advancements on customer experience management (CXM) for subscription services and gain valuable insights into the future outlook in this blog. This has eliminated data silos and provided real-time data-driven insights.

Management 59

Management Analytics Outsourcing Customer Support 59

Capgemini

FEBRUARY 6, 2024

Enhancing contact center performance through effective workforce management Vinay Patel 5 December 2023 Facebook Twitter Linkedin In today’s customer-centric business landscape, the contact center plays a pivotal role in shaping customer perceptions and experiences.

Management 52

Management Analytics Out-Tasking Banking 52

Everest Group

MAY 21, 2024

Contact us to learn more. To discuss actuarial outsourcing trends, contact sidhaant.nagpal@everestgrp.com and/or ins-ops@everestgrp.com. Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand.

Insurance 64

Insurance Outsourcing Flexibility Risk Management 64

Everest Group

APRIL 9, 2024

However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. Share your thoughts by contacting Rohitashwa.Aggarwal@everestgrp.com. And if not, maybe it’s time to put down those piña coladas and engage in a discourse that could reshape your perspective. There is no try.”

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Perficient Digital Transformation

MARCH 5, 2024

We’ve written before about how crucial healthcare blogs can be to your organization’s messaging and outreach strategies. However, it’s not enough just to have a blog. But that number may be higher if you’re in a high-competition marketplace or you need to build up your blog content. Let’s walk through them.

Healthcare 52

Healthcare Sourcing Research Advisory 52

Everest Group

MAY 14, 2024

Let’s share more about what we saw during our visit in this blog. Contact the authors who visited NextWealth: Rita Soni , Aiswarya Barjatya , Kanishka Chakraborty , and Mohammed Riyaz. However, the Everest Group team quickly realized NextWealth’s operational model seamlessly combines the two worlds.

Impact Sourcing 64

Impact Sourcing Sourcing E-Commerce Jobbing 64

Perficient Digital Transformation

JUNE 2, 2023

This article is the third post on creating a Submit Action to save Contacts into the List Manager in Sitecore. In this part, we will construct a class to save contact list details in List Manager (Sitecore). for the parameter data as given below. for the parameter data as given below.

Management 59

Management Sourcing Automation Marketing 59

Everest Group

MARCH 5, 2024

This blog shares how Everest Group helped a large life sciences company negotiate best-in-class rates for Veeva Vaults and CRM during contract renewal negotiation. To discuss software contract negotiation or for a detailed analysis, contact Rahul Gehani and Udit Maheshwari or benchmarking@everestgrp.com.

Pharmaceuticals 64

Pharmaceuticals Right-Sizing Software Sales 64

Everest Group

MAY 9, 2024

Follow this space for more insights, and contact Anil Vijayan at anil.vijayan@everestgrp.com to discuss further. While still a nascent technology, agentic AI has the potential to be adopted more quickly in an enterprise environment due to its functions and benefits.

Robotics Process Automation 64

Robotics Process Automation Automation Government Software 64

Everest Group

JANUARY 22, 2024

In this blog, explore examples of early generative AI adoption and learn about the benefits and challenges of this game-changing technology. As contact centers shift their main focus from improving efficiency to creating impactful customer experience , generative AI is leading the charge in this new direction.

Management 64

Management Regulations Sales Banking 64

Perficient Digital Transformation

SEPTEMBER 26, 2023

But it’s a simple fact: Healthcare blogs provide significant opportunities to connect with your audience and drive conversions. If your healthcare organization doesn’t have an active healthcare blog, with articles written by your physicians, you’re missing out. Then write a blog article under the physician’s byline.

Healthcare 52

Healthcare Marketing Engineering Research 52

Everest Group

MARCH 7, 2024

Discover a six-step roadmap for devising a successful hybrid Copilot strategy and compare buying versus building in part two of our blog series. Read our previous blog to explore the emerging Copilot trend, M365 Copilot opportunities for service providers and enterprises, and why a hybrid strategy represents the future for Copilot.

Reduced Overhead 64

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Perficient Digital Transformation

OCTOBER 3, 2023

Physician blogs are a great way to get your physicians’ messages out to the public. Blog articles that include your physicians’ bylines and consumer-friendly, understandable language help position your team of physicians as thought-leaders in their fields of expertise.

Healthcare 52

Healthcare Sourcing Regulations Government 52

Perficient Digital Transformation

JULY 11, 2022

In today’s blog post, I will walk you through a way in which Contact Lens can enhance your contact center: Amazon Connect Rules! When used in combination with Contact Lens, Rules allow you to trigger these actions based on the results of the real-time or post-call analysis of the call. What Are Amazon Connect Rules?

Out-Tasking 64

Out-Tasking Administrative Service 64

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 52

Service Flexibility Healthcare Outsourcing 52

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. Reach out to us to discuss this topic further. everestgrp.com , durga.ambati@everestgrp.com , or panini.k@everestgrp.com.

Pharmaceuticals 64

Pharmaceuticals Analytics Sourcing Healthcare 64

Everest Group

APRIL 16, 2024

To discuss the global services industry in Argentina, please contact Parul Jain ( parul.jain@everestgrp.com ) or Harshit Mittal ( harshit.mittal@everestgrp.com ). To learn more about key market dynamics and related opportunities in Argentina, read our latest report, Location Spotlight – Argentina.

Banking 64

Banking Government Jobbing Risk Management 64

Anexa

APRIL 7, 2023

Here’s an alarming statistic for organizations that rely on a strong customer contact department – these businesses on average will lose approximately $600,000 annually because of “agent attrition”. How can brands and businesses ensure their customer contact agents are consistently fulfilled in their roles?

Flexibility 52

Flexibility Customer Service BPO Jobbing 52

Everest Group

AUGUST 31, 2023

Discover the latest developments, challenges, and outlook for generative AI in healthcare in this blog. Streamlining contact centers and automating benefit verification are low-hanging fruits BigTechs may target. To discuss generative AI in healthcare, contact kaushik.s@everestgrp.com

Healthcare 59

Healthcare Administrative Right-Sizing Government 59

Everest Group

MARCH 11, 2024

Discover actions the world’s leading banks are taking and their importance in today’s financial landscape in this blog. Contact us to discuss further. These approaches promise to ignite technological innovation. In the BFS industry , cloud has become synonymous with innovation and agility.

Banking 59

Banking Service Regulations Flexibility 59

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. They realize data will help them identify ways to improve the experience and lower contact volumes, ultimately improving customer satisfaction and reducing cost. To discuss CX trends further, contact David Rickard at david.rickard@everestgrp.com.

Reduced Costs 78

Reduced Costs Analytics Impact Sourcing Outsourcing 78

Everest Group

SEPTEMBER 12, 2023

Discover traits shared by the leaders, the industry outlook and hottest market segments, and other compelling insights from our research in this blog. The Everest Group Engineering Services Top 50 is a valuable resource for enterprise decision-making and provider benchmarking.

Engineering 69

Engineering Service Manufacturing Research 69

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Several technological advancements are poised to catalyze growth and reshape contact center operations. 2024 has ushered in an exciting new chapter of transformation.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Everest Group

MAY 24, 2024

To learn more about the EU AI Act and how to achieve compliance with the regulations, contact Ronak Doshi, Ronak.Doshi@everestgrp.com , Kriti Seth, Kriti.Seth@everestgrp.com and Laqshay Gupta, Laqshay.Gupta@everestgrp.com. Service providers will play a crucial role in supporting financial institutions in their compliance efforts.

Service 64

Service Risk Management Risk Management Cybersecurity 64

Automation Anywhere

SEPTEMBER 9, 2022

The back office is the heartbeat of the contact center. Continue reading as this blog post will discuss some key components of back-office operations and how automation can help you improve them. It is a critical function for contact centers as it ensures that all the necessary information is available and up-to-date.

Data Entry 52

Data Entry Automation Customer Service Efficiency 52

Everest Group

DECEMBER 15, 2023

Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. This synergic union of digital technologies can help enterprises maintain customer loyalty, provide a competitive edge, and improve top and bottom growth. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 64

Analytics Out-Tasking Cybersecurity Automation 64

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Read our next blog in this series to learn how to navigate quantum computing security concerns. Get in touch to discuss further.

Supply Chain Management 59

Supply Chain Management Research Collaborations Reduced Costs 59

UnaTerra

SEPTEMBER 21, 2023

In the world of business, where efficiency and simplicity are paramount, the concept of a Single Point of Contact (SPOC) just makes sense. At Cintra Global, we take pride in our unique offering; we serve as a single point of contact for all your business-critical service needs, including payroll, HR, and local GAAP compliance.

Payroll 52

Payroll Efficiency Service 52

Everest Group

JANUARY 22, 2024

In this blog, discover how AI influencers are changing the influencer marketing market and key factors brands should consider. To discuss the growing role of AI influencers in the influencer marketing market, contact Ravi.Varun@everestgrp.com and Nishant.Jeyanth@everestgrp.com.

Marketing 64

Marketing Design Management Service 64

Everest Group

MARCH 11, 2024

Uncover five strategies providers can use to optimize the productivity benefits of gen AI without denting profit margins in this blog. To share your experience and discuss the impact of generative AI on profit margins for technology service providers, contact peter.bendorsamuel@everestgrp.com and yugal.joshi@everestgrp.com.

Service 64

Service Sales Accounting Finance 64

Everest Group

MAY 9, 2024

Delve into this blog to explore the advantages and potential hurdles of adopting a strategic business outcome in CXM. Contact centers may not solely influence certain CX metrics. The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery.

Service 59

Service Collaborations Outsourcing Services Contracting 59

Blue Ocean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or might fit, into the contact center world. But with ChatGPT in the spotlight, we wanted to bring you a deeper dive into AI in the contact center.

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