Everest Group

AUGUST 25, 2023

To understand how procurement professionals view the usage of GAI in procurement, we surveyed a diverse group of procurement experts, including Chief Procurement Officers (CPOs), category/sourcing managers, contract managers, supplier relationship managers, and various other executives.

Analytics 52

Analytics Sourcing Out-Tasking Efficiency 52

Everest Group

APRIL 16, 2024

Known for their robust performance and reliability stemming from their distinct computing architecture, mainframe systems continue to play vital roles in various industries. Mainframe Services Mainframe services remain a cornerstone of enterprise IT infrastructure due to their unparalleled capacity to handle massive processing requirements.

Service 52

Service Insurance Sourcing Research 52

Everest Group

APRIL 15, 2024

indicating a promising future for immersive experience services across industries. The expanding market is further fueled by rising investment in immersive technology and Web 3.0, LEARN MORE ABOUT Top Service Providers

Service 59

Service Manufacturing Retail Insurance 59

Everest Group

AUGUST 10, 2023

Activity in the Engineering R&D (ER&D) sector remained largely resilient during 2022, with service providers witnessing significant growth across themes such as platformization, digital engineering, and Industry 4.0.

Engineering 52

Engineering Service Research Accounting 52

Everest Group

MARCH 11, 2024

Contents: This report features detailed assessments, including strengths and limitations, of 23 providers that focus on IT transformation services in the CPG industry. Each provider profile offers a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

Service 59

Service Retail Manufacturing Banking 59

Everest Group

MARCH 18, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Collaborations 64

Collaborations Service Manufacturing Banking 64

Everest Group

APRIL 22, 2024

Unlike their large counterparts, which have the resources to build complex solutions with extensive customization, the majority of SMBs seek packaged solutions, including preconfigured industry solutions, to transform their processes and experiences. LEARN MORE ABOUT Top Service Providers

Marketing 59

Marketing Service Manufacturing Efficiency 59

Everest Group

JUNE 26, 2023

Healthcare Payer Operations PEAK Matrix® Assessment The healthcare industry constantly evolves, requiring organizations to continuously adapt and enhance their capabilities to stay competitive. LEARN MORE ABOUT Top Service Providers

Healthcare 96

Healthcare Analytics Administrative Marketing 96

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. This is an essential initial step to determine the organization’s current standing and identify ways to stay competitive.

Accounting 59

Accounting Sales Finance Analytics 59

Everest Group

APRIL 6, 2023

billion deal is a major milestone in the growing trend of mergers and acquisitions in the CXM industry over recent years. billion across multiple businesses, including CXM, trust and safety, and legal services, the combined entity will emerge as a global service powerhouse with the potential to significantly shape the CXM industry.

Management 52

Management Legal Services Human Resources Collaborations 52

IBM Services

MARCH 27, 2024

Within USEEIO, goods and services are categorized into 66 spend categories, referred to as commodity classes, based on their common environmental characteristics. This involves mapping the 15.909 sectors found across the Eora26 categories and more detailed national sector classifications to the USEEIO 66 spend categories.

Accounting 81

Accounting Sourcing Supply Chain Management Efficiency 81

Everest Group

JANUARY 17, 2024

Payment Integrity Solutions The payment integrity market is dynamically transforming, continuously adapting and enhancing fundamental capabilities within the healthcare industry. The growing emphasis on ensuring accurate and efficient payment processes is creating various opportunities. LEARN MORE ABOUT Top Service Providers

Healthcare 69

Healthcare Collaborations Analytics Marketing 69

Everest Group

JANUARY 16, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

JULY 13, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Service 98

Service Banking Insurance Healthcare 98

SEBPO

APRIL 18, 2023

SEBPO is also recognized with a “Sustained Excellence” distinction for making the list for at least five consecutive years and the “All Star” distinction for exceptional scores in each major judging category. SEBPO was awarded full stars for distinguishing itself in each of the four judging categories for 2023.

Global Outsourcing 98

Global Outsourcing Outsourcing Outsourcing Professionals Selective Outsourcing 98

Everest Group

MARCH 8, 2024

With the emergence of generative AI / Large Language Models (LLMs), enterprises worldwide are swiftly adopting AI to unlock new revenue streams, reduce operating costs, enhance user experiences, and gain significant industry differentiation. LEARN MORE ABOUT Top Service Providers

Manufacturing 64

Manufacturing Banking Regulations Operational Costs 64

Everest Group

DECEMBER 7, 2021

In this webinar, our analysts will share current ESG trends in the global services industry and provide guidance on how to use your services spend to better reach your organization’s diversity and sustainability goals. What does sustainability look like in services categories? What questions will our experts answer? Who should attend?

Sourcing 98

Sourcing Service Impact Sourcing Government 98

Everest Group

JANUARY 17, 2023

Assessed the leading LCNC commercial models in the industry, along with enterprise adoption patterns and preferences. In this blog, we’ll focus on the application development capabilities. Performed a price benchmarking exercise. Projected the pricing evolution over the next 24 months based on demand patterns and macroeconomic trends.

Research 52

Research Collaborations Sourcing Design 52

Everest Group

MARCH 18, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Marketing 59

Marketing Service Insurance Finance 59

Everest Group

JANUARY 2, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Service 59

Service Manufacturing Sourcing Automation 59

Everest Group

MARCH 21, 2022

2021 proved to be a crucial year for the Engineering R&D (ER&D) industry, as many service providers demonstrated their abilities to enterprises in integrating software and next-generation technologies. State of the ER&D industry. During this time, a few engineering service providers stood out as top providers.

Engineering 52

Engineering Service Software Research 52

Everest Group

OCTOBER 26, 2023

Cloud Services in Insurance The insurance industry has been relatively slow in adopting digital measures due to regulatory constraints and product complexities. However, carriers are embracing the change to become risk mitigators. LEARN MORE ABOUT Top Service Providers

Insurance 64

Insurance Service Resource Optimizing Marketing 64

IBM Services

SEPTEMBER 7, 2023

As a result, the electric power industry is hastening efforts to reduce environmental impact. Despite these strides, the industry still has a lot of ground to make up to realize its carbon reduction goals. The effects of climate change grow more tangible by the day. out of 5 across all domains.

Analytics 102

Analytics Research Sourcing Automation 102

Everest Group

NOVEMBER 30, 2023

MedTech Operations As the global MedTech industry gradually recovers from the disruption caused by COVID-19, it confronts various new challenges, including changing consumer preferences, staffing shortages, supply chain disruptions due to geopolitical tensions, and evolving regulatory frameworks and standards across different markets.

Manufacturing 64

Manufacturing Regulations Analytics Marketing 64

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. LEARN MORE ABOUT Top Service Providers

Co-Sourcing 69

Co-Sourcing Banking Service Advisory 69

Everest Group

AUGUST 31, 2023

Life Sciences Smart Manufacturing Services In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. However, the advent of Industry 4.0 has led to the widespread adoption of technology across various sectors, unlocking numerous benefits.

Manufacturing 59

Manufacturing Service Analytics Marketing 59

IBM Services

FEBRUARY 15, 2024

The retail industry employs millions of people, and next-generation retail employees will be significantly impacted by the rise of generative AI. The retail industry is experiencing rapid transformation, where data-driven decision-making plays a pivotal role in achieving success. The magic just doesn’t happen.

Retail 67

Retail Management Service 67

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. These platforms optimize the revenue cycle, from patient registration and appointment scheduling to the final bill payment. Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Management 64

Management Healthcare Sourcing Flexibility 64

Everest Group

DECEMBER 14, 2022

Certain providers have carved a niche for themselves within MDR services and built industry-dedicated SOCs for industries such as automotive, manufacturing, and energy & utilities. Market Insights™ Cybersecurity Services Category Strategy: Definition and Characteristics. Our Thinking. Learn More. Learn More.

Management 52

Management Cybersecurity Service Insurance 52

Everest Group

SEPTEMBER 6, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Management 64

Management Service Outsourcing Marketing 64

Everest Group

NOVEMBER 6, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Service 64

Service Cybersecurity Regulations Government 64

Everest Group

NOVEMBER 15, 2022

Top Salesforce Industry Cloud Services While early adopters of Salesforce services were looking to effectively manage customer relationships, market targeted products, explore sales performance, and drive cost efficiencies, enterprises today seek superior customer engagement and faster RoI from their Salesforce investments. Our Thinking.

Service 52

Service Sales Research Marketing 52

Everest Group

SEPTEMBER 27, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Human Resources 59

Human Resources Payroll Sourcing Retail 59

Everest Group

MARCH 21, 2023

Sourcing leaders Category strategy leaders GBS leaders managing IT and BPO outsourcing contracts Price-to-win teams from service providers Service providers’ country heads Industry leads within service providers.

Outsourcing 52

Outsourcing Offshoring BPO Sales 52

Everest Group

JUNE 13, 2023

Organizations across industries and geographies, including untapped segments such as mid-market, are relying on contingent workers to meet business demands. In response, providers are enhancing VMS capabilities to support all contingent categories and meet diverse client requirements. LEARN MORE ABOUT Top Service Providers

Management 52

Management Analytics Marketing Research 52

Sourcing Captain

AUGUST 15, 2023

Look for agents who have extensive experience in your industry and possess a deep understanding of Chinese markets. Seek recommendations: Reach out to colleagues, business partners, or industry associations for recommendations on reliable China sourcing agents they have worked with in the past.

Sourcing 130

Sourcing Collaborations Manufacturing Research 130

IBM Services

MAY 1, 2023

Continued advancement in AI development has resulted today in a definition of AI which has several categories and characteristics. The four categories of predictive modelling, robotics, speech and image recognition are collectively known as algorithm-based AI or Discriminative AI. appeared first on IBM Blog.

Insurance 83

Insurance Customer Service Automation Information Technology 83