The Global Small Business Blog

MARCH 11, 2024

©iStock/Media Lens King What's affecting me, my clients, my colleagues and other global small business owners: 5 things to accelerate women's economic empowerment. However, these women often have difficulty borrowing money to invest in their businesses/ Empowering SMEs for innovation and success. SME strategies for 2024.

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Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. HPE’s announcement earlier this month of its plans to acquire Juniper Networks for approximately US$14 billion has mainly focused on the benefits HPE can gain, such as Artificial Intelligence (AI) capabilities, new business lines, and margin improvements.

Automation 64

Automation Marketing Flexibility Sales 64

Everest Group

DECEMBER 5, 2023

This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-friendly practices. However, prioritizing upskilling as a long-term strategy emerges as a more effective approach for tackling the talent gap.

Service 64

Service Co-Sourcing Impact Sourcing Collaborations 64

Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. Resilient and sustainable business models: Integrating sustainability into business models must be the way of the future. Products marketed as sustainable now hold a 17.0%

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Service provider leaders are grappling to help the IT industry find new avenues of growth.

Streamline Operations 64

Streamline Operations Reduced Costs Insurance Banking 64

Everest Group

NOVEMBER 17, 2023

Delve into the ramifications of this change and the potential dangers it poses to enterprises in this blog. In this blog, we will delve into this shifting approach to XLAs, discuss the associated risks, and clarify why, before making this decision, enterprises should err on the side of caution.

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Co-Sourcing Collaborations Outsourcing Sourcing 59

Everest Group

JANUARY 16, 2024

By providing innovative strategies and solutions, the technology sector can help address cybersecurity, job creation, artificial intelligence, and climate challenges. The summit aims to catalyze actionable solutions that transcend borders and industries, placing businesses at the forefront of global collaboration.

Cybersecurity 64

Cybersecurity Impact Sourcing Jobbing Collaborations 64

Everest Group

MARCH 13, 2024

It is an evolution to meet the needs of hybrid cloud deployments, leveraging investment in data, generative Artificial Intelligence (gen AI), and applications, adding features and functionality to complement this strategy. We expect a symbiotic relationship between gen AI and IT modernization, each complementing the other’s growth.

Banking 64

Banking Insurance Out-Tasking Efficiency 64

Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

Regulations 69

Regulations Efficiency Sourcing Marketing 69

Everest Group

SEPTEMBER 14, 2023

How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. For employees and job seekers, perception is reality.

Collaborations 64

Collaborations Global Business Services Out-Tasking Flexibility 64

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates.

Reduced Costs 78

Reduced Costs Analytics Impact Sourcing Outsourcing 78

The Global Small Business Blog

NOVEMBER 27, 2023

©iStock/master1305 What's affecting me, my clients, my colleagues and other global small business owners: The Italian Made in Italy apparel and accessory brand Vicario Cinque is ready to further expand globally through a series of strategies in-keeping with its own identity, expertise, love for the environment, quality, savoir-faire.

Banking 188

Banking 188

Everest Group

OCTOBER 26, 2023

We are seeing businesses across industries planning their paths to net zero, while also focusing on the “people” aspect of sustainability by actively working toward diverse and inclusive workforces and social and economic equity. This innovative model of production and consumption focuses on making the most of resources.

Impact Sourcing 64

Impact Sourcing Sourcing Government Collaborations 64

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. The funding for business services innovation is showing signs of drying up. Our growth trajectories will slow. GBS COVID momentum will no longer persuade the business owner who does not “get” GBS. Show the enterprise how to work globally?

Global Business Services 52

Global Business Services Advisory Jobbing Offshoring 52

Everest Group

OCTOBER 20, 2023

Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Exhibit 3 shows how the leverage of tier 2/3 cities witnessed growth in 2023. This has led to muted growth (0.5-2%)

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Service Offshoring Global Business Services Information Technology 59

Everest Group

OCTOBER 16, 2023

Step into the realm of responsible business practices and sustainability with an employer of record (EOR). Numerous studies have suggested that organizations with Environmental, Social, and Governance (ESG) initiatives are better equipped to create a positive impact on the world while also driving growth and business success.

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Government Flexibility Collaborations Accounting 59

Offshore India Data Entry

APRIL 12, 2024

What if there was a way to unleash hidden growth potential by outsourcing this task? Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Let’s dive in.

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Data Entry Outsourcing Service Streamline Operations 115

Everest Group

DECEMBER 20, 2021

Any action plan to migrate and/or modernize workloads to the cloud must consider the source environment and the business requirements. The scope is restricted to business and IT strategy alignment. is important to identify the apt migration strategy. Choosing an advisor.

Advisory 72

Advisory Out-Tasking Marketing Sourcing 72

The Global Small Business Blog

SEPTEMBER 29, 2023

©iStock/NVS In this interview with Boris Rütten, head of global ecommerce at CPG giant Henkel, he discusses the ever-changing landscape of global ecommerce , emphasizing the need for continuous adaptation and staying attuned to market trends in order to achieve sustainable growth.

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E-Commerce Collaborations Marketing 195

Everest Group

SEPTEMBER 14, 2023

Discover how OKRs can benefit your business, the best practices for implementation, and how these goal-setting frameworks can work together to drive exceptional results. In today’s rapidly evolving and competitive business landscape, setting and achieving the right strategic goals is essential for organizational growth and success.

Accounting 64

Accounting Marketing Customer Support Flexibility 64

The Global Small Business Blog

APRIL 19, 2023

©iStock/small smiles While it is true that many businesses can achieve the aim of international expansion, it is still not the simplest of undertakings. Yet by going global, you can broaden your network of business partners while also enhancing how everyone else around the world views your company.

Marketing 245

Marketing 245

Everest Group

FEBRUARY 26, 2024

However, providers who bring intellectual property or a niche capability may maintain the business through the consolidation. Merged entities must swiftly adapt their operational models, delivery strategies, and sourcing decisions to excel in the evolving landscape.

Banking 59

Banking Risk Management Risk Management Marketing 59

IBM Services

APRIL 25, 2024

In today’s dynamic and uncertain landscape, commerce strategy—what we might formerly have referred to as ecommerce strategy—is so much more than it once was. Done correctly, this process also contains critical activities that can significantly reduce costs and satisfy a business’ key metrics for success.

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Retail Sales Sourcing Marketing 89

Everest Group

JUNE 22, 2023

With its power to simulate business scenarios and generate comprehensive data, GAI can be a game-changer for functions ranging from client onboarding to performance tracking. Generative Artificial Intelligence (GAI) has the potential to revolutionize strategic decision-making and consulting. Continue reading to learn more.

Business Development 52

Business Development Sourcing Efficiency Regulations 52

Perficient Digital Transformation

FEBRUARY 27, 2024

This time of year, I like to talk about updating the data strategy for the new year to include new business goals and new technology and in doing so I sometimes forget that there are still many companies that do not have a data strategy to update. What is a Data Strategy and why do I need one?

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Government Analytics Collaborations Management 115

Everest Group

DECEMBER 15, 2023

In this blog, we’ll delve into the findings of the Talent Readiness for Next-generation IT Services PEAK Matrix® report and highlight best-in-class talent management and development practices adopted by service providers to stay ahead.

Marketing 69

Marketing Cybersecurity Analytics Service 69

Everest Group

AUGUST 25, 2023

Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog. In the realm of GCC organizations, they aimed high, chasing growth, influence, and visibility in the sky. Driven by ambition and relentless pursuit, they found themselves caught in a different route.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

The Global Small Business Blog

OCTOBER 20, 2023

©iStock/metwmorworks How can companies find the best talent, regardless of where they are located, to meet their business needs while navigating the fundamental economic changes impacting global workforces in the world today? However, companies need expert guidance and technology to enable strategies.

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Everest Group

JANUARY 12, 2024

Discover five essential strategies for providers to unlock the benefits of the Salesforce platform tailored to specific industries. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities. Reach out to discuss cloud and the opportunities service providers can offer.

Service 69

Service Advisory Outsourcing Managed Services 69

Everest Group

JULY 12, 2023

A white shoe strategy firm or one of the Big 4 has helped you develop an all-singing, all-dancing global business services blueprint that harnesses the latest GBS thinking. Gorgeous, sensible up-to-date GBS strategy; a senior team that won’t wear it on their tee-shirts. I’ve seen this movie before.

Global Business Services 52

Global Business Services Offshoring Management Shared Services 52

Everest Group

AUGUST 9, 2023

Let’s delve into this question in this blog. The two cities present a stark juxtaposition in terms of their future growth trajectories. The city has shown admirable growth and resiliency during the past two years, recording one of the country’s highest growth rates for global service delivery.

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Pharmaceuticals Service Robotics Process Automation Government 52

Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Let’s now look at how to choose a CDP to gain profitable business outcomes.

Right-Sizing 52

Right-Sizing Sourcing Analytics Marketing 52

Everest Group

JULY 19, 2023

The company’s digital workplace strategy emerged as one of the key themes attracting our attention. Given Unisys’ legacy-heavy business history, the rebranding aims to update the company’s image and make it more relevant to modern consumers’ requirements. Contact us directly to expand further on this topic.

Cybersecurity 52

Cybersecurity Human Resources Government Collaborations 52

Everest Group

NOVEMBER 15, 2023

Everest Group’s Strategic Engagement Reviews (SERs) reveal several key trends that hinder enterprises from realizing maximum value from business process services (BPS) contracts. As enterprises rethink their outsourcing strategies, reevaluate current contracts, and rebalance work, these findings are highly relevant. Two to transform!

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Outsourcing Government Banking Service 59

Redial

OCTOBER 18, 2023

Businesses across all industries face new challenges that can significantly impact customer experience (CX). While a great CX strategy can build customer loyalty and drive growth, a poor one can quickly send customers running. Outsourcing companies specialize in training agents to meet the specific needs of businesses.

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Call Center Outsourcing Engineering Customer Support 130

Everest Group

JUNE 27, 2023

For more insights, read this blog. Reach out to us directly to learn more. Digital transformation consulting has gained market prominence in recent years due to the demand for experts who can help organizations effectively embrace technology-driven processes and strategies. through 2025.

Supply Chain Management 52

Supply Chain Management Human Resources Accounting Manufacturing 52

Everest Group

APRIL 12, 2022

Read on to understand Global Supply Chain Management Strategy and the global supply chain issues and strategies to build greater resiliency in times of disruption. Let’s explore some of the global supply chain management strategies to consider for the near- and long-term. Short-term strategy 2.

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Supply Chain Management Management Banking Outsourcing 52