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Perficient Listed in Forrester Now Tech: Robotic Process Automation Services, Q4 2021

Perficient Digital Transformation

Robotic Process Automation (RPA) is the use of software to automate high volume and repetitive tasks that previously required a human to perform. As enterprises continue to invest in automation, experienced consulting partners play a key role in integrating RPA and supporting development of the automation fabric.

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ZenDesk vs SysAid Compared 2023

31 West

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. What is ZenDesk?

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Software Outsourcing 101: All about Dedicated Software Development Teams

Groove Technology

Our engineers don’t just take on tasks and write code, they think about value, solutions, and solve real-world problems on a cost-effective basis. It usually takes months for HR to find the right engineer for the project. Be flexible with a team size. Find out more about the suitable process model for your business now!

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SysAid vs ManageEngine Compared 2023

31 West

The right solution will improve agent productivity, help streamline help desk processes, and improve customer satisfaction rates. You do not want to spend time and resources on routing tickets or tending to repetitive tasks. SysAid specializes in automating workflows. It has built-in reporting and asset management capabilities.

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Jira vs Servicenow Compared 2023

31 West

Are repetitive tasks bogging your service desk? Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

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6 Myths and Facts About AI Implementation For SMBs

Amzur

While AI conjures images of sophisticated algorithms and Big Tech budgets, the truth is that small and mid-sized businesses stand to gain the most from targeted AI adoption. Fact: In reality, AI strategies are designed to augment human capabilities, not eliminate jobs. Myth #5: AI will completely automate business processes overnight.

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How financial institutions can deliver value from investment in digital operational resilience

IBM Services

The Digital Operational Resilience Act (DORA) is a landmark piece of legislation in the European Union (EU) that is designed to help fortify the operational resilience of the financial sector, making it fit for purpose in the digital age. With that said, there isn’t a one-size-fits-all route to addressing DORA.