31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

Vilmate

JANUARY 11, 2024

Today, we want to review the highlights of 2023 and discuss the significant events in the IT world. Web Summit 2023 Web Summit is the biggest and most well-known technology event that has been happening in major European cities for several years. Forbes describes this event as a “rock concert in the field of technology.”

Cybersecurity 52

Cybersecurity Healthcare Analytics Design 52

Everest Group

JULY 19, 2023

The 2023 Unisys Analyst and Advisor Event provided a platform to showcase the company’s commitment to innovation and forward-thinking approach, exemplified by its new branding image in the IT services sector released last year. The company’s digital workplace strategy emerged as one of the key themes attracting our attention.

Cybersecurity 52

Cybersecurity Human Resources Government Collaborations 52

31 West

JANUARY 24, 2024

They don’t just manage the technical services, but facilitate a robust ticketing system and after-hours customer service for emergency support. We’ve gathered some tips from IT experts on how engineering service providers can improve their security protocols using Office 365. Let’s take a look.

Engineering 100

Engineering Service Cybersecurity Accounting 100

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

Future of Sourcing

JULY 26, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 95

Service Human Resources Flexibility Collaborations 95

Future of Sourcing

JUNE 1, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 93

Service Human Resources Flexibility Collaborations 93

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the event. Reach out to us to learn more.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

31 West

MAY 22, 2023

SharePoint is primarily a collaborative platform that enables organizations to streamline their business process with multiple features. The features like knowledge management, project management, content management, etc empower businesses to control business processes through automation and collaboration.

Collaborations 130

Collaborations Efficiency Automation Management 130

Simplr

SEPTEMBER 26, 2022

This article is part of Simplr’s CX Data Lab , where we leverage analytics and data science from within the Simplr platform to uncover best practices and trends in customer service interactions. Personally, mine is chock full of automated messages, marketing promotions, news alerts, and updates from products I’ve never even heard of.

Customer Service 91

Customer Service Service Efficiency Automation 91

Everest Group

DECEMBER 1, 2022

GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT. The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation. The challenge now lies in decoding the technologies, talent and governance models, and IA architecture for the next wave of automation-led benefits for the enterprise.

Automation 52

Automation Global Business Services Government Collaborations 52

Hyland

SEPTEMBER 5, 2022

Held in Dublin this year and available virtually, the Open Source Summit is the premier event for open source developers, technologists and community leaders. My colleague, Antoine Thomas , and I will be at the event, presenting on how a cloud-native approach enables you to better deliver solutions to market.

Sourcing 145

Sourcing Collaborations Reduced Costs Management 145

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Support Customer Service Sales 130

Perficient Digital Transformation

APRIL 26, 2023

As a proud attendee of this prestigious event, I can’t wait to share my excitement and encourage you to connect. This year’s conference promises to be bigger and better than ever, focusing on knowledge sharing, innovation, and collaboration. Are you ready to revolutionize your business with ServiceNow?

Collaborations 98

Collaborations Customer Service Automation Service 98

Perficient Digital Transformation

OCTOBER 31, 2022

Red Hat AnsibleFest 2022 took place October 18-19 showcasing new updates to Red Hat’s automation software. The Ansible Automation Platform is an open-source IT automation tool that automates provisioning, configuration management, application deployment, orchestration, and many other manual IT processes.

Automation 64

Automation Collaborations Software Sourcing 64

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Customer Support 130

Customer Support Software Administrative Automation 130

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

IBM Services

FEBRUARY 19, 2024

By developing contingency plans and resilient supply chains, companies can continue to operate even when unexpected events occur. Advanced software tools can automate some parts of forecasting, providing real-time updates and alerts when inventory levels are too high or low.

Supply Chain Management 86

Supply Chain Management Management Inventory Management Analytics 86

IBM Services

DECEMBER 18, 2023

Urban planning Governments use GIS data and GIS-based solutions for urban planning: zoning and land use projects, natural disaster and health event response, roadway system and building design, utility distribution, energy production, and waste and resource management.

Government 103

Government Sourcing Reduced Costs Efficiency 103

Perficient Digital Transformation

APRIL 17, 2023

Attending meetups and networking events can help you develop new relationships and find inspiration from others who share your passions. Whether it’s through attending in-person meetups or virtual events, participating in a community can be an enriching experience that can positively impact your life.

Insurance 69

Insurance Automation Government Sales 69

SEBPO

MARCH 25, 2024

Your evaluation should include reviewing their team’s services and levels of expertise, assessing their ability to scale rapidly, and determining their approach to fostering a productive partnership with you. Collaboration Improves Outcomes Think of an outsourcing company as an extension of your in-house teams.

Outsourcing 52

Outsourcing Out-Tasking Business Process Outsourcing Automation 52

SEBPO

JANUARY 31, 2024

This has since grown into a robust, multi-team partnership because SEBPO’s Data Solutions Teams consistently deliver innovative, high-quality services while exceeding client expectations in various processes.” SEBPO Teams provide uninterrupted services throughout the workweek and weekends, including every US and delivery center holiday.

Outsourcing 98

Outsourcing Out-Tasking Efficiency Flexibility 98

Perficient Digital Transformation

MAY 10, 2023

FinOps is a collaborative approach that brings together finance, operations, and engineering teams to optimize cloud usage and drive better financial outcomes. This could involve resizing instances, choosing the right storage type, or implementing automation to eliminate manual tasks. This is where cloud FinOps comes into play.

Finance 69

Finance Collaborations Engineering Automation 69

Metasource

JANUARY 4, 2023

Scanning your paper documents into a cloud-based document management system can help you maintain access to your data throughout unpredictable events, such as fires, floods, and pandemics. Connecting your on-premise and cloud-based data through integration as a service can further streamline your workflows for accessibility and resilience.

Automation 52

Automation Collaborations Software Human Resources 52

IBM Services

SEPTEMBER 11, 2023

IBM and AWS have been working together since 2016 to provide secure, automated solutions for hybrid cloud environments. This understanding forms the cornerstone of the IBM and AWS collaboration, creating an environment where data and AI are seamlessly integrated to yield remarkable results.

Engineering 111

Engineering Collaborations Insurance Software 111

Hyland

JULY 19, 2022

We’re building the CommunityLIVE event experience around the topics that support your digital evolution. You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. Learn about opportunities to benefit from Hyland managed services .

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

Everest Group

NOVEMBER 28, 2023

Automation, digital platforms, and data and analytics are the most prominent areas that have garnered considerable investment attention during this transformation era. Service provider partners have heavily invested in developing broader capabilities and solutions to tap into the growing technology adoption demands from MGAs.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

Groove Technology

MAY 25, 2023

MuleSoft is a leading provider of integration software and services, offering an API-led connectivity approach that enables organizations to connect applications, data, and devices across any cloud or on-premise infrastructure. Team collaboration : Integration projects often require input from multiple stakeholders across an organization.

Government 100

Government Reduced Costs Collaborations Flexibility 100

Automation Anywhere

OCTOBER 22, 2021

The retail sector and professional and business services were the hardest hit. Robotic Process Automation (RPA) can help with burnout and lack of opportunity. A customer service representative must manually pull data from three different legacy applications to answer a client’s question. Labor Department. More and better things.

Robotics Process Automation 131

Robotics Process Automation Out-Tasking Jobbing Automation 131

IBM Services

DECEMBER 14, 2023

And just this month, IBM and Meta, together with over 50 founding members and collaborators, launched the AI Alliance. Platform engineering, internal development platform – Platform engineering is at the forefront of modern software development, driving innovation and collaboration across teams. Quite fascinating.

Engineering 70

Engineering Accounting Automation Software 70

31 West

FEBRUARY 10, 2023

But which service solution should you opt for? A Brief Introduction to Jira Atlassian offers several ITSM products, one of them being Jira Service Management. Under request management, you can manage your service desk, customize request forms, unify requests, set SLAs, build a self-service portal, and dive into customer reports.

Sales 130

Sales Customer Support Customer Service Service 130

Premier BPO

MAY 16, 2023

The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. The event was an excellent opportunity for organizations to connect and strategize on optimizing Customer Experience (CX) for their client base.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Perficient Digital Transformation

NOVEMBER 8, 2023

Are you collaborating with a partner to extend your current capabilities toward your envisioned future state CMDB by considering the questions below? Are you collaborating with your partner on the best practices and CMDB expansions below to enhance CMDB ROI? Do you have Service Mapping and CMDB alignment on your roadmap?

Co-Sourcing 52

Co-Sourcing Risk Management Risk Management Collaborations 52

Premier BPO

OCTOBER 9, 2023

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. As the anticipation builds for this exciting event, Premier BPO is thrilled to be part of and exhibiting at the expo. Top 10 Sessions Recommended by Premier BPO: 1.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Automation Anywhere

JULY 18, 2022

I led a session at Accenture’s recent “ Reimagined Operations: The value multiplier ” event in London. The event’s premise was that accelerated decisions, collaboration, and skills attainment all lead to the generation of greater business value. Ensuring automation speed and security via cloud-based platforms.

Automation 82

Automation Collaborations Efficiency Banking 82