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What is Workflow Automation? Getting Started in 4 Easy Steps

Metasource

Workflow automation is a method of expediting and streamlining document-based business processes to improve efficiency, reduce costs, and provide transparency. It consists of using workflow automation software applications and integrating them throughout the organization while minimizing labor costs. Why Automate Business Processes?

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BPO vs BPM: Which Outsourcing Strategy is Right for Your Business?

Offshore India Data Entry

BPO focuses on delegating specific back-office tasks, like payroll processing or customer service, with the goals of reducing costs and improving efficiencies. In this article we’ll define BPO and BPM, compare their key differences, and provide tips on choosing the right approach based on your goals and budgets.

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6 key strategies to scale your customer support team

Influx

When answering the important questions…‘what does it mean to scale a business,’ and ‘how to scale teams,’ one of the things that many businesses forget about is maintaining a high level of customer support that remains as good as it was in the beginning stages. Why is it important to scale up your customer support team?

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A Practical Guide To AI Implementation Strategy For SMBs

Amzur

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. This blog will help you learn how to build a custom AI implementation strategy to meet your business objectives.

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Customer experience examples that drive value

IBM Services

It is important to meet the customer’s needs on day one, by making an emotional connection. The right cadence of messaging, tutorials, and solicitation of feedback is a great way to understand how customers are using an organization’s products and mitigate any early issues.

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6 Myths and Facts About AI Implementation For SMBs

Amzur

While AI conjures images of sophisticated algorithms and Big Tech budgets, the truth is that small and mid-sized businesses stand to gain the most from targeted AI adoption. Instead, focus on a specific problem where AI can add value, like improving customer service, automating invoice processing, or optimizing marketing campaigns.

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What CIOs and CTOs should consider before adopting generative AI for application modernization

IBM Services

But simultaneously, generative AI has the power to transform the process of application modernization through code reverse engineering, code generation, code conversion from one language to another, defining modernization workflow and other automated processes. Much more can be said about IT operations as a foundation of modernization.