31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. Customers highly value companies that provide them with a personalized experience. From a financial perspective, companies can generate more revenue and retain customers in the long run. ServiceNow focuses on workflows behind business processes.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Influx

SEPTEMBER 22, 2022

Here are 10 tips to offer the best holiday customer support possible this holiday season. . ?? Our top 10 tips to provide fantastic holiday customer service. Outsource your customer support. You can scale your team to size up or down as needed without over-hiring or having to let people go when sales slow down again.

Customer Service 52

Customer Service Service Customer Support Automation 52

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. SysAid and ManageEngine offer products and plans that cater to improving help desk operations and making the experience a positive one for employees and customers. An Overview of SysAid SysAid aims to make IT service management a breeze for companies.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Support Customer Service Sales 130

Redial

MARCH 21, 2023

As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. Another trend that is gaining momentum in the industry is the adoption of artificial intelligence and automation. The post The Biggest Trends In TMT Right Now first appeared on RedialBPO.

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. What is Zendesk?

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

Balbelforce

NOVEMBER 15, 2023

This is the latest in a series of businesses (high-street and online) to change the way they use automation, moving away from a one size fits all approach. Automating and de-automating with nuance Booths’ customers are not alone in their opinions. In other words, automation for the sake of automation.

Right-Sizing 52

Right-Sizing Automation Customer Service Retail 52

Simplr

JUNE 6, 2023

Customer service ticket backlogs— especially during holiday sales events — can be a breeding ground for customer neglect and missed revenue. But here’s the kicker about customer service backlogs: left unchecked, they’ll get bigger. By then, customers have moved on and found a better deal to invest in.

Customer Support 98

Customer Support Right-Sizing Retail Customer Service 98

Offshore India Data Entry

FEBRUARY 19, 2024

BPO focuses on delegating specific back-office tasks, like payroll processing or customer service, with the goals of reducing costs and improving efficiencies. In this article we’ll define BPO and BPM, compare their key differences, and provide tips on choosing the right approach based on your goals and budgets.

BPO 111

BPO Outsourcing Business Process Outsourcing External Service Provider 111

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Influx

JULY 21, 2022

When answering the important questions…‘what does it mean to scale a business,’ and ‘how to scale teams,’ one of the things that many businesses forget about is maintaining a high level of customer support that remains as good as it was in the beginning stages. Why is it important to scale up your customer support team?

Customer Support 98

Customer Support Right-Sizing Out-Tasking Customer Service 98

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. With abundant choices and rising customer expectations, you should employ all the help you can. Customer service software is one such solution you can consider. It is a service-first CRM company. It is a service-first CRM company.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

31 West

AUGUST 23, 2022

Once you set up your MSP help desk service, your customers will have an easy and dedicated contact for support. MSP help desk is a great way to serve the requirements of all types and sizes of businesses. This article shares a clear picture of MSP help desk service. Create digital schedules for after-hours service.

Managed Services 130

Managed Services Management Service Right-Sizing 130

Amzur

JANUARY 25, 2024

While AI conjures images of sophisticated algorithms and Big Tech budgets, the truth is that small and mid-sized businesses stand to gain the most from targeted AI adoption. Instead, focus on a specific problem where AI can add value, like improving customer service, automating invoice processing, or optimizing marketing campaigns.

Inventory Management 71

Inventory Management Out-Tasking Right-Sizing Automation 71

Magellan Solutions

JANUARY 17, 2024

Technology Integration and Automation: Shaping the Future of Outsourcing in 2024 The future of outsourcing in 2024 is directly tied to integrating cutting-edge technologies like automation and artificial intelligence. This integration can improve operational effectiveness, resulting in more advanced services and lower customer costs.

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

IBM Services

JANUARY 25, 2024

It is important to meet the customer’s needs on day one, by making an emotional connection. The right cadence of messaging, tutorials, and solicitation of feedback is a great way to understand how customers are using an organization’s products and mitigate any early issues.

E-Commerce 72

E-Commerce Retail Right-Sizing Customer Service 72

Simplr

JUNE 6, 2023

Customer service ticket backlogs— especially during holiday sales events — can be a breeding ground for customer neglect and missed revenue. But here’s the kicker about customer service backlogs: left unchecked, they’ll get bigger. By then, customers have moved on and found a better deal to invest in.

Customer Support 52

Customer Support Right-Sizing Retail Customer Service 52

Groove Technology

AUGUST 15, 2023

Cost Compare the prices of different IT staffing service providers and choose one that offers value for money. Avoid going for the cheapest option, as this couldcompromise the quality of candidates and services provided. Customer Service Choose an IT staffing service provider that offers excellent customer service.

Service 100

Service Cybersecurity External Service Provider Right-Sizing 100

Balbelforce

AUGUST 22, 2023

We’re going to take a clear-eyed look at one category of AI that has already found its place in customer services – VoiceBots. Is installing a customer service VoiceBot a ton of work? How do customers feel about using VoiceBots? Most large businesses have at least a dozen customer service systems.

Insurance 52

Insurance Customer Service Automation Out-Tasking 52

31 West

AUGUST 25, 2022

And 14-15% won’t even call for customer service because they think it will take too long for a representative to answer, this is a big no-no for enhancing the customer experience. It will save a ton of time to have this data automated and available at your fingertips at all times. Done reading our article?

Automation 130

Automation Right-Sizing Accounting Outsourcing 130

Amzur

JANUARY 18, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Metasource

JULY 7, 2022

Emails are monitored to extract embedded files and attachments, which are then properly formatted for automated processing. For businesses of all types and sizes, it’s tough to keep up with the mail and email that’s constantly coming in. They can easily and securely access files from anywhere with digital mail services.

Right-Sizing 52

Right-Sizing Outsourcing Automation Customer Service 52

Influx

FEBRUARY 16, 2023

Scaling is a challenging yet rewarding endeavor that businesses can achieve with patience, persistence, and the right strategies. Businesses need the right planning and support to see success when scaling. How to scale customer support Is scaling your business the right move? When you can’t automate, outsource.

Right-Sizing 52

Right-Sizing Customer Support Out-Tasking Automation 52

IBM Services

OCTOBER 25, 2023

But simultaneously, generative AI has the power to transform the process of application modernization through code reverse engineering, code generation, code conversion from one language to another, defining modernization workflow and other automated processes. Much more can be said about IT operations as a foundation of modernization.

Human Resources 88

Human Resources Engineering Right-Sizing Automation 88

Influx

JANUARY 23, 2023

Wondering how to build a customer support team? While there isn’t a one-size-fits-all formula for creating a good customer support team , in this article we discuss six customer support tips for creating a sound structure. Every company has its unique standards for customer service.

Customer Support 52

Customer Support Right-Sizing Customer Service Software 52

The Scalers

JANUARY 18, 2023

With these innovative tools, organisations can better meet the needs of their clients and adhere to best practices such as leveraging data, choosing the right technologies, identifying and implementing change systematically, motivating and engaging employees, and clearly defining their business case. . Robotic Process Automation (RPA).

Cybersecurity 86

Cybersecurity Robotics Process Automation Right-Sizing Retail 86

Everest Group

FEBRUARY 2, 2023

A brief history of blockchain in banking and financial services and FintTechs Since its introduction in 2008, blockchain has established itself as a key to optimization. The banking industry is redefining itself through emerging technology that is improving products, customer services, and operational efficiencies.

Banking 98

Banking Service Right-Sizing Automation 98

Magellan Solutions

NOVEMBER 25, 2021

As many business practices continue to evolve, so does customer service, continuing to develop its channels in order to provide excellent service in more ways than one. Over the years, many innovations have been created to further make customer services more effective and accessible to customers by demand.

Call Center 52

Call Center Right-Sizing Customer Service Out-Tasking 52

Serigor Inc

NOVEMBER 17, 2022

Enterprise application integration relies on technical developments to enable anything, from bringing automation to digitizing basic functionality. Whether it’s the internal workflow, productivity, security, data sharing or delivering the finest customer service, the enterprise app has the power to impact a business in every aspect.

Right-Sizing 52

Right-Sizing Human Resources Sales Automation 52

Serigor Inc

NOVEMBER 17, 2022

Enterprise application integration relies on technical developments to enable anything, from bringing automation to digitizing basic functionality. Whether it’s the internal workflow, productivity, security, data sharing or delivering the finest customer service, the enterprise app has the power to impact a business in every aspect.

Right-Sizing 52

Right-Sizing Human Resources Sales Automation 52

Influx

JANUARY 19, 2023

No matter the size of your business, you can benefit from operational efficiency in a myriad of ways. Operating budget Sales operations Customer service operations Streamlining business processes Operational performance tracking Staying up to date with industry trends How does outsourcing contribute to improved efficiency?

Efficiency 52

Efficiency Sales Reduced Costs Customer Support 52

Premier BPO

FEBRUARY 9, 2023

Chat GPT is a cutting-edge AI technology that offers a wealth of benefits for medium-sized businesses. Its advanced natural language processing capabilities allow it to respond to customer inquiries and requests with remarkable speed and accuracy, providing a seamless customer experience.

Sales 52

Sales Right-Sizing Efficiency Out-Tasking 52

Amzur

MARCH 17, 2022

Regardless of the size and scale of a business, the cloud is becoming, or has already become, a vital necessity. Cloud migration solutions can address various challenges from process automation to data processing and customer service. Regardless of industry or business, one-size-fits-all approaches don’t work. .

Right-Sizing 95

Right-Sizing Analytics Customer Service Automation 95

Influx

NOVEMBER 16, 2023

The struggle to balance quality responses with timely resolutions becomes a delicate act shared by many businesses, large and small, as they navigate the demands of a customer-centric landscape. Approached with strategy and care, teams can resolve backlog while still maintaining CSAT and service quality.

Customer Support 52

Customer Support Right-Sizing Collaborations Out-Tasking 52

Magellan Solutions

APRIL 4, 2024

Meet the future of customer service: live chat agents! In a world where instant gratification reigns supreme, customers demand personalized experiences like never before. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. What are Live Chat Agents? But that’s not all!

Customer Service 52

Customer Service Sales Right-Sizing Call Center 52