31 West

APRIL 16, 2024

The low-cost plans combined with its easy-to-use features and tons of integration options make HubSpot an ideal choice for businesses of all types and sizes. From sales tracking to lead generation to customer management to other core business operations, HubSpot organizes everything in a single centralized platform.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. But how do we gauge that customer service plays a vital role in business?

Customer Service 52

Customer Service Outsourcing Service Offshoring 52

Pure Moderation

MAY 19, 2022

Are you wondering how you should outsource customer service? Or perhaps wondering how an outsourced staff can cut costs significantly, saving you money and resources, and providing better customer retention for your customer base? In other words, the quality of service is in the hands of an outsourcing team.

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

Magellan Solutions

JUNE 30, 2021

Rather it has a more direct impact on customer service outsourcing companies. With our customer support that is strategically targeted at specialized services, your business will gain the capacity to successfully meet the workload of organizations larger than your own. How to outsource customer service the right way?

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

Influx

SEPTEMBER 22, 2022

Here are 10 tips to offer the best holiday customer support possible this holiday season. . ?? Our top 10 tips to provide fantastic holiday customer service. Outsource your customer support. You can scale your team to size up or down as needed without over-hiring or having to let people go when sales slow down again.

Customer Service 52

Customer Service Service Customer Support Automation 52

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. Customers highly value companies that provide them with a personalized experience. From a financial perspective, companies can generate more revenue and retain customers in the long run.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

MARCH 31, 2024

Designed to improve your customer experience, Zendesk has grown into a full-fledged customer relationship management software featuring robust collaboration, multi-channel communication, integration, and ticketing system (to name a few) solutions to enhance your user journey with your business. These are only a few.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. What is Zendesk?

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

31 West

MAY 4, 2024

These tools are designed to streamline your workflow and manage customer interactions. Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. SysAid and ManageEngine offer products and plans that cater to improving help desk operations and making the experience a positive one for employees and customers. This, in turn, leads to improved customer satisfaction.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Support Customer Service Sales 130

Redial

MARCH 21, 2023

As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. And with the latest technology trends, you can ensure that your call center is equipped with the tools and platforms needed to provide the best possible customer service. Want some help?

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

Magellan Solutions

FEBRUARY 10, 2016

This is true for any company, regardless of size and longevity. The ubiquity of social media and the role it plays in the day-to-day lives of customers make it a powerful tool for social media customer service. Know where your target audience and customers are most active. Know your audience. Inquire now.

Customer Service 73

Customer Service Service Right-Sizing Analytics 73

Anexa

NOVEMBER 7, 2021

With ecommerce pulling ahead as the shopping model of choice, it’s critically important to understand what drives consumers’ choices, in order to personalize customer experience – from discovery to purchase to post-purchase. This necessitates listening and responding to customer signals across the entire digital customer journey.

Customer Service 40

Customer Service Outsourcing Retail Service 40

Magellan Solutions

SEPTEMBER 20, 2016

How to outsource a customer service call center? First, determine what type(s) of customer service you want to outsource and what are your requirements for that. Secondly, with all of the above-mentioned requirements determined, contact a reputable customer service call center that can excellently provide you with those.

Call Center 68

Call Center Customer Service Outsourcing Service 68

Simplr

JUNE 6, 2023

Customer service ticket backlogs— especially during holiday sales events — can be a breeding ground for customer neglect and missed revenue. But here’s the kicker about customer service backlogs: left unchecked, they’ll get bigger. By then, customers have moved on and found a better deal to invest in.

Customer Support 98

Customer Support Right-Sizing Retail Customer Service 98

Redial

APRIL 6, 2021

Reaching your goals can be done by leveraging the outsourcing call center services provided by a BPO, Business Process Outsourcing partner. The right BPO partner will have the knowledge and experience to assist you in front and back-office operations, reducing your expense footprint while providing you the right solutions.

Call Center 130

Call Center Outsourcing Right-Sizing BPO 130

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. With abundant choices and rising customer expectations, you should employ all the help you can. Customer service software is one such solution you can consider. It is a service-first CRM company. It is a service-first CRM company.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Magellan Solutions

APRIL 3, 2024

Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. By working with a top-notch BPO chat support provider, you’ll have access to skilled chat agents, incredible technology, and the ability to adjust your support team size quickly. Our mission?

BPO 96

BPO Service Customer Service Right-Sizing 96

31 West

AUGUST 23, 2022

Once you set up your MSP help desk service, your customers will have an easy and dedicated contact for support. MSP help desk is a great way to serve the requirements of all types and sizes of businesses. This article shares a clear picture of MSP help desk service. Create digital schedules for after-hours service.

Managed Services 130

Managed Services Management Service Right-Sizing 130

Perficient Digital Transformation

MARCH 22, 2023

For the average healthcare consumer, this is welcome news — the locations are nearby, it is easy to make an appointment (and can be faster too), and the pharmacy is right there. Here are several ways to ride the retail wave by arming all your stakeholders with tools, information, and just-in-time support they can use right on the sales floor.

Retail 110

Retail Healthcare Right-Sizing Sales 110

Balbelforce

NOVEMBER 15, 2023

A grocery chain has become the first in the UK to remove self-service checkouts from most of its stores following customer feedback. This is the latest in a series of businesses (high-street and online) to change the way they use automation, moving away from a one size fits all approach. million tourists per year).

Right-Sizing 52

Right-Sizing Automation Customer Service Retail 52

IBM Services

JANUARY 25, 2024

It is important to meet the customer’s needs on day one, by making an emotional connection. The right cadence of messaging, tutorials, and solicitation of feedback is a great way to understand how customers are using an organization’s products and mitigate any early issues.

E-Commerce 73

E-Commerce Retail Right-Sizing Customer Service 73

Influx

JULY 21, 2022

When answering the important questions…‘what does it mean to scale a business,’ and ‘how to scale teams,’ one of the things that many businesses forget about is maintaining a high level of customer support that remains as good as it was in the beginning stages. Why is it important to scale up your customer support team?

Customer Support 98

Customer Support Right-Sizing Out-Tasking Customer Service 98

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. Organizations of all sizes are turning to on-demand support to rapidly scale and deliver world-class experiences at a fraction of the cost. Request a quote for SkyCom’s pricing details.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Offshore India Data Entry

APRIL 12, 2024

These services take over the labor-intensive work of entering product details, descriptions, specifications, and prices into ecommerce platforms such as Shopify. By delegating this task, companies can focus on core operations, enhance product listings, and improve customer experiences.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Blue Ocean

APRIL 24, 2024

This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values. Depending on the size of the outsourcers involved in your RFP bid, you may find varying levels of formality in their policies and practices.

Outsourcing 59

Outsourcing Right-Sizing Government Nearshoring 59

Blue Ocean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. But with this new height of significance, is customer success really something you can outsource?

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. The customer expects fast responses and solutions.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Amzur

JANUARY 10, 2024

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity. Personalization: These days, personalization wins over any other marketing strategy.

Data Entry 104

Data Entry Right-Sizing Robotics Process Automation Automation 104

Magellan Solutions

MAY 2, 2024

By leveraging global talent, you can assemble the right team to support your business needs, regardless of geographical location. Understanding these challenges can help you make a more informed decision about whether it’s the right approach for your business. Amazon has also offshored its research and development to Ukraine.

Offshoring 52

Offshoring Outsourcing Right-Sizing Call Center 52

Offshore India Data Entry

FEBRUARY 19, 2024

BPO focuses on delegating specific back-office tasks, like payroll processing or customer service, with the goals of reducing costs and improving efficiencies. In this article we’ll define BPO and BPM, compare their key differences, and provide tips on choosing the right approach based on your goals and budgets.

BPO 111

BPO Outsourcing Business Process Outsourcing External Service Provider 111

31 West

FEBRUARY 27, 2024

Or, your customers might face issues with placing an order or completing their payment. If your system isn’t up-to-date with the latest security protocols, such as the right firewall program or advanced antivirus software, an attacker can launch a malicious code on your system and access your confidential data.

Service 130

Service Customer Support Out-Tasking Call Center 130

Influx

JANUARY 23, 2023

Wondering how to build a customer support team? While there isn’t a one-size-fits-all formula for creating a good customer support team , in this article we discuss six customer support tips for creating a sound structure. Every company has its unique standards for customer service.

Customer Support 52

Customer Support Right-Sizing Customer Service Software 52

Simplr

JUNE 6, 2023

Customer service ticket backlogs— especially during holiday sales events — can be a breeding ground for customer neglect and missed revenue. But here’s the kicker about customer service backlogs: left unchecked, they’ll get bigger. By then, customers have moved on and found a better deal to invest in.

Customer Support 52

Customer Support Right-Sizing Retail Customer Service 52

Magellan Solutions

NOVEMBER 25, 2021

As many business practices continue to evolve, so does customer service, continuing to develop its channels in order to provide excellent service in more ways than one. Over the years, many innovations have been created to further make customer services more effective and accessible to customers by demand.

Call Center 52

Call Center Right-Sizing Customer Service Out-Tasking 52