Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 98

Banking Service Right-Sizing Automation 98

IBM Services

OCTOBER 24, 2023

Organizations need simplified, integrated and automated solutions to help optimize IT spend, improve operations and drive greater financial returns. IBM Consulting is uniquely positioned to provide exceptional FinOps and TBM services, from strategic planning to operating model implementation and managed services.

Collaborations 82

Collaborations Manufacturing Regulations Automation 82

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, Digitization helps optimize these processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. Robotic Process Automation Transforming Public Sector Services: What & How? and went entirely paper-free.

Government 98

Government Automation Robotics Process Automation Administrative 98

Zinnov

APRIL 4, 2024

But where does ICG fit into the larger picture of Intelligent Automation (IA)? In a world where technology leads the way, businesses are moving away from slow, manual processes to embrace a new era of Intelligent Automation (IA). The latest iteration of this technology, Intelligent Automation 2.0

Automation 52

Automation Retail Insurance Collaborations 52

Everest Group

APRIL 26, 2024

Read on to explore Devin’s features and benefits, the impact of AI developers on IT services delivery, and the challenges that accome with moving into the age of intelligent software development. Devin and other AI agents promise to transform how software is built and profoundly impact the IT services industry. What can Devin do?

Software 64

Software Out-Tasking Engineering Sourcing 64

IBM Services

OCTOBER 26, 2023

Combining Cloudability and Turbonomic can also help FinOps practitioners address their top challenges—empowering engineers to automate actions and improving collaboration between engineers and FinOps teams. Together, these solutions help enable clients to achieve an end-to-end FinOps lifecycle : inform, optimize and operate.

Automation 71

Automation Engineering Finance Collaborations 71

Everest Group

NOVEMBER 30, 2023

As we stand on the brink of COP28 (November 30 to December 12, 2023), Everest Group’s technology service provider clients and industry leaders are poised to play a pivotal role in advancing the goals set forth by the Paris Agreement. Products marketed as sustainable now hold a 17.0%

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

Everest Group

APRIL 11, 2024

Economic uncertainties, unfavorable exchange rates, and mounting financial pressures compelled many enterprises to tighten their belts, leading to reduced spending on CXM services. Advancements in accent neutralization and AI translators are expected to enhance service quality, boost workforce efficiency, and alleviate language barriers.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

Everest Group

FEBRUARY 6, 2024

Consulting service providers can play a key role in this transition. The challenge of embracing change Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI. Reach out to us to further discuss gen AI. Let’s delve into this further.

Government 69

Government Out-Tasking Automation Software 69

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

Redial

JANUARY 17, 2023

Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more. In this blog post, we will show how BPO can help companies keep operational costs low , and how nearshore investment can be a cost-effective option. Redial Mexicali Site.

Operational Costs 130

Operational Costs Nearshoring Labor Costs BPO 130

Redial

OCTOBER 5, 2023

This blog will delve into the most recent challenges financial companies might encounter this year and beyond and explore potential alternatives to address these challenges. We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, Digitization helps transform existing processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. What are the core components of Intelligent Automation? and went entirely paper-free.

Government 52

Government Automation Robotics Process Automation Administrative 52

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 52

Pharmaceuticals Service Robotics Process Automation Government 52

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. AWS helps enterprises differentiate through innovation and partnership AWS continues to be the leading cloud service provider, with a strong record of innovation, a large and loyal customer base, and a vast and active developer community.

Analytics 59

Analytics Government Research Regulations 59

Automation Anywhere

OCTOBER 29, 2020

Procurement has rapidly become a high-impact area for automation. Traditionally, it has been primarily a back-office function , focusing on handling and approving requests from business stakeholders for products and services, dealing with vendors, and ordering and obtaining the items or services.

Automation 97

Automation Robotics Process Automation Sourcing Efficiency 97

IBM Services

MARCH 15, 2024

This collaboration enhanced their confidence to navigate app modernization across various applications and landing zones for both hybrid cloud and platform-native modernization. As a healthcare company, this client had an obligation to provide safe, reliable, time-sensitive, high-quality services to its customers.

Co-Sourcing 97

Co-Sourcing Healthcare Automation Collaborations 97

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. It also can automate many manual tasks involved in creating and distributing content. The dawn of Web 2.0

Marketing 64

Marketing Reduced Costs Efficiency Managed Services 64

Everest Group

FEBRUARY 27, 2024

Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. Most enterprises and service providers are investigating gen AI operations use cases or piloting solutions to test feasibility.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

31 West

MAY 13, 2024

However, HubSpot and Zoho are the two most popular contenders that are often considered when it comes to sales automation, marketing capabilities, and customer service. It’s a unified platform for your customer management and sales automation tasks. There’s always an option to switch to the paid plans.

Sales 130

Sales Inventory Management Analytics Automation 130

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, Digitization helps optimize these processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. Robotic Process Automation Transforming Public Sector Services: What & How? and went entirely paper-free.

Government 52

Government Automation Robotics Process Automation Administrative 52

Everest Group

FEBRUARY 17, 2023

We tried our hands on ChatGPT and asked it to write a blog on itself, and the results amazed us. See the exhibit below for the blog that ChatGPT generated. In the process, it ensures that issue resolution times are significantly reduced while also freeing up service personnel to focus their attention selectively on more complex cases.

Out-Tasking 52

Out-Tasking Government Design Software 52

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. While COVID-19 increased demand for CX-related services , it was not the only driver. As a result, greater focus is being put on customer experience (CX) and customer service (CS) leaders to deliver an exceptional experience.

Reduced Costs 78

Reduced Costs Analytics Impact Sourcing Outsourcing 78

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, organizations are making digitization table stakes to close the gap in turn-around time, build process efficiency, increase customer satisfaction levels, and improve team collaborations, among other things. Robotic Process Automation Transforming Public Sector Services: What & How?

Government 52

Government Automation Robotics Process Automation Administrative 52

Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Service provider leaders are grappling to help the IT industry find new avenues of growth.

Streamline Operations 64

Streamline Operations Reduced Costs Insurance Banking 64

3Pillar Global

DECEMBER 18, 2023

For some examples of how this is already happening within the information services sector, take a look at these three examples. By leveraging generative AI to automate and streamline these tasks, CoCounsel is positioned to transform the nature of legal work from being primarily clerical to a focus on human interactions and engagement.

Service 97

Service Supply Chain Management Out-Tasking Analytics 97

IBM Services

MAY 8, 2024

Drawing from my experience with clients across expansive, multi-year SAP engagements, there are three areas where collaborative value creation and charting future roadmaps intertwine seamlessly. Process visualization: Convert results into models or develop to collaborate and enrich. Establish a performance baseline.

Advisory 88

Advisory Collaborations Managed Services Automation 88

31 West

MAY 22, 2023

SharePoint is primarily a collaborative platform that enables organizations to streamline their business process with multiple features. The features like knowledge management, project management, content management, etc empower businesses to control business processes through automation and collaboration.

Collaborations 130

Collaborations Efficiency Automation Management 130

Zinnov

JUNE 6, 2023

Fact: 64% of global CXOs consider Intelligent Automation as the top priority as part of their digital transformation programs. Fact: Over 60% of the enterprises are leveraging three or more Automation vendors and 30% of the enterprises have deployed a staggering five or more Automation platforms.

Automation 52

Automation Healthcare Efficiency Banking 52

Everest Group

FEBRUARY 1, 2022

The technology surge has created a talent war for digital skills, making selecting the right service delivery locations more crucial than ever. Based on our latest research, here are some of the established and emerging talent tech hubs to watch: Top Markets for Technology Services Talent. Asia-Pacific (APAC).

Service 52

Service Cybersecurity E-Commerce Nearshoring 52

Perficient Digital Transformation

NOVEMBER 10, 2023

There’s a new type of environment known as a Rapid Development Environment (RDE) with Adobe’s Cloud Service. This environment was specifically made with developers in mind to accelerate code deployments and other development activities in Cloud Service. Provide a name and the region for where the RDE is to be provisioned.

Service 105

Service Collaborations Accounting Automation 105

Hyland

APRIL 27, 2022

One of the most popular use cases for a portal has been within human resources because it can provide employees with personalized access to content and other business systems, submit data through personalized forms, and provide the ability to collaborate with others. Empowers users with self-service.

Automation 52

Automation Human Resources Call Center Collaborations 52

Everest Group

SEPTEMBER 8, 2023

Delve into the dual nature of Generative AI’s impact in this blog. While the full extent of what positions GAI can replace in the coming years is not fully known, it conceivably can replace various roles in customer service, sales and marketing, operations, finance, and HR over time.

Marketing 89

Marketing Jobbing Data Entry Research 89

VXI

FEBRUARY 28, 2023

(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional collaboration can impede a brand’s ability to deliver superior experiences, resulting in increased customer friction and missed opportunities for conversational commerce.

Service 52

Service Advisory Automation Collaborations 52