Everest Group

OCTOBER 19, 2023

Global Locations State of the Market 2023: Changing Locations Landscape in the Face of Economic Uncertainty Offshoring/nearshoring has seen an uptick across functions as enterprises have embarked on a road to recovery post the pandemic. In EMEA, Poland and Ireland continue to be the locations of choice for IT-BP delivery.

Nearshoring 59

Nearshoring Marketing Offshoring Information Technology 59

Perficient Digital Transformation

MAY 30, 2024

While AI—both generative , and the more traditional, more established variety–has the potential to radically change the way insurers approach their work, they must be careful to implement it in a responsible and sustainable manner. Contact us today to learn more.

Insurance 88

Insurance Healthcare Regulations Marketing 88

SEBPO

NOVEMBER 15, 2023

BLOG Giving Back and Giving Thanks: Global CSR November 15, 2023 As Thanksgiving approaches in the US, we are grateful for a year marked by purposeful Corporate Social Responsibility (CSR) initiatives. The El Salvador team uses these foundations to create meaningful touchpoints with two local nonprofit organizations in their community.

Out-Tasking 105

Out-Tasking Marketing Outsourcing Customer Support 105

Worldwide Call Centers

APRIL 22, 2024

Spanish call centers have evolved into a global hub for business process outsourcing (BPO). Situated at the crossroads of Europe, Africa, and the Americas, Spain provides convenient access to key markets, facilitating seamless global operations and efficient customer service delivery across different time zones.

Call Center 52

Call Center BPO Outsourcing Business Process Outsourcing 52

Globalization Partners

SEPTEMBER 8, 2022

Remote work is?a Instead, employees use digital tools to work, collaborate with colleagues, and accomplish tasks. Remote working enables companies to access global talent pools, work across time zones, and save revenue by not having to rent an office space and pay for all the utilities that come with it.

Flexibility 140

Flexibility Out-Tasking Payroll Management 140

3Pillar Global

SEPTEMBER 6, 2023

Over the past several years, 3Pillar has very intentionally executed against a growth agenda that expands our capability set, industry expertise and Global Delivery Network,” said Michael Detwiler, Chief Executive Officer at 3Pillar. With global offices and delivery centers distributed across time zones in the U.S., 3pillarglobal.com.

Marketing 98

Marketing Service Insurance Banking 98

Perficient Digital Transformation

APRIL 21, 2022

My two-year period as Chair was a unique time in healthcare brought on by a number of significant challenges regionally, nationally and globally – the least of which was a global pandemic. Contact Our Healthcare Experts. have counted on us to support their end-to-end digital success.

Healthcare 116

Healthcare Government Insurance Finance 116

Premier BPO

FEBRUARY 27, 2024

That’s why we invest heavily in creating a positive work environment that fosters growth and development while ensuring a healthy work-life balance. At the same time, they are providing positive work-life balance, well-being initiatives, and engagement strategies.

BPO 52

BPO Payroll Analytics Efficiency 52

The Scalers

JUNE 5, 2024

Then there’s staff augmentation, another popular model for hiring developers many businesses use to expand their teams. Maybe this could work for us,” you may have thought while exploring solutions for finding professionals you can’t get at home. What if your augmented engineers don’t adhere to these standards?

Outsourcing 52

Outsourcing Offshoring Engineering Out-Tasking 52

AS White Global

MARCH 15, 2023

Outsourcing to an offshore global team can be a smart decision for many businesses, offering access to a diverse talent pool whilst enjoying the value of efficiently investing resources. Cultural fit becomes even more critical with an offshore global team as the differences in language, customs, and work practices may be significant.

Offshoring 98

Offshoring Out-Tasking Collaborations Efficiency 98

SEBPO

APRIL 18, 2023

As a leading global outsourcing partner to many of the world’s largest advertising, media, and technology companies, SEBPO’s singular mission is to provide superior outsourcing service and support to help their clients excel. . For us, the work is personal. We’ve worked in the industries that we support.

Global Outsourcing 98

Global Outsourcing Outsourcing Outsourcing Professionals Selective Outsourcing 98

Perficient Digital Transformation

NOVEMBER 14, 2022

I recently connected with one of our colleagues in Latin America (LatAm) to discuss how she participates in global collaboration, and how that collaboration supports diversity, equity, and inclusion (DE&I) in the healthcare industry. How does your work impact Perficient’s culture, growth, and clients? .

Collaborations 64

Collaborations Healthcare Insurance Right-Sizing 64

Magellan Solutions

MAY 2, 2024

As the global economy becomes increasingly interconnected, the appeal of outsourcing offshore has soared. The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. Access to Global Talent Pools When you outsource offshore, you gain access to a vast pool of talented professionals worldwide.

Offshoring 52

Offshoring Outsourcing Right-Sizing Call Center 52

Worldwide Call Centers

MARCH 16, 2023

Cut costs and save BIG Organizations running their own contact and fulfillment departments often experience higher costs. Increase revenue Customer service providers can work with you to generate revenue through your customer care operations. For a FREE consultation or to request more information, contact us today!

Customer Support 98

Customer Support Outsourcing Call Center Professional Outsourcing 98

Velocity Global

OCTOBER 6, 2021

Globalization is an established part of the modern world, so most of us do not realize the benefits it brings to our everyday lives—such as easy access to a variety of different cuisines or new technologies developed by countries half a world away. What is Globalization ? What Are the Benefits of Globalization?

Payroll 119

Payroll Jobbing Marketing Labor Costs 119

Velocity Global

APRIL 14, 2022

Velocity Global, the leading provider of global talent solutions to work with anyone, anywhere, announced today it bolstered its leadership team with the addition of two experienced tech growth executives. Wade and Greg bring to the company significant domain expertise in the Future of Work industry.

Marketing 98

Marketing Payroll Sales Software 98

Magellan Solutions

MAY 6, 2024

He highlights the value of office-based work, which can provide greater control and efficiency for businesses outsourcing their operations. By maintaining an office-based work model, Magellan Solutions can keep tight control over its operations and delivery processes, enhancing its overall efficiency and reliability for SME clients.

Outsourcing 97

Outsourcing Offshoring Nearshoring Human Resources 97

Everest Group

APRIL 26, 2024

Reach out to us to discuss this topic further. We prioritize how the platform fits with the existing enterprise tools and how well they work with current enterprise CRM and incorporate enhancements that come from them. everestgrp.com , durga.ambati@everestgrp.com , or panini.k@everestgrp.com. everestgrp.com.

Pharmaceuticals 64

Pharmaceuticals Analytics Sourcing Healthcare 64

Raya Contact Center

OCTOBER 3, 2021

RCX is proud to announce that the RAYA CXers shined at the Contact Center World (CCW) 16 th Annual EMEA awards on September 30 th. Their wins are a reflection of their hard work, dedication, and perseverance in these difficult times. It is a great recognition that further motivates us to continue improving. About Raya CX.

Business Process Outsourcing 98

Business Process Outsourcing BPO Customer Support Outsourcing 98

SEBPO

NOVEMBER 11, 2022

Global outsourcing partner, SEBPO, announces digital media and outsourcing expert, Todd Handy, as Chief Revenue Officer to significantly increase revenue and company growth, implement industry best practices and revolutionize digital media and business operations at SEBPO. SEBPO Names Todd Handy as Chief Revenue Officer. November 11, 2022.

Global Outsourcing 98

Global Outsourcing Advisory Outsourcing Professionals Outsourcing 98

SEBPO

JANUARY 31, 2024

This client is an authority on global integrated risk assessment with over a century of experience, around $5 billion in annual revenue, and over 11,000 employees across 40 countries. SEBPO Teams provide uninterrupted services throughout the workweek and weekends, including every US and delivery center holiday.

Outsourcing 98

Outsourcing Out-Tasking Efficiency Flexibility 98

Neeyamo

JULY 21, 2022

If you are a business owner looking to expand your enterprise, you must ensure you have the resources to employ and oversee full-time employees and independent contractors globally. A corporation faces a variety of new HR challenges as it pertains to global expansion. They do this through their global network of regional organizations.

Payroll 98

Payroll Engineering Collaborations Outsourcing 98

Everest Group

MAY 8, 2024

Contact us to explore further. Everest Group collaborates with leading global and Indian service providers to help identify suitable commercial model(s) and pricing strategies for tools and accelerators. While these accelerators offer numerous benefits, they face challenges in gaining client acceptance.

Service 69

Service Sales Software Research 69

Globalization Partners

MARCH 8, 2022

Talent acquisition has changed dramatically since the pandemic prompted companies to migrate to remote work. With the changes brought on by remote work, every department within your company has had to reinvent itself and adapt to these new times — clearly, your talent acquisition team is no exception. Remote work knowledge.

Out-Tasking 98

Out-Tasking Jobbing Sourcing Marketing 98

Magellan Solutions

MARCH 5, 2023

The influx of BPOs increases yearly, extending from large contact centers to home-based BPOs. The country is rich in high-skilled, world-class talents with impressive work ethics, capable of multi-tasking and using different tech tools. For this reason, they contribute largely to the success of global clients’ businesses.

Shared Services 98

Shared Services Service BPO Business Process Outsourcing 98

Neeyamo

MAY 26, 2022

Whether it is to venture into a new market, expand the current client base, tap into a worldwide talent pool, or reorganize supply chains, global expansion provides the means to accomplish these objectives. As a result, having global Employer of Record services might be a cost-effective approach to hiring people anywhere.

Payroll 110

Payroll Insurance Out-Tasking Collaborations 110

Neeyamo

MAY 9, 2022

But have you considered what businesses are doing to promote an inclusive atmosphere for working parents and a culture that elevates moms to the status of CEOs? While highlighting the work done by mothers is essential, they need to use this day to assess their ability to ensure all employees thrive.

Payroll 98

Payroll Flexibility Insurance Out-Tasking 98

Raya Contact Center

MARCH 10, 2022

Firstly, to strengthen the current customer portfolio through improving performance and further increasing customer satisfaction, which is in line with changing the company name from Raya Contact Center to Raya Customer Experience, Refky said. This year, RCX was also listed among the top 100 global outsourcing companies in the IAOP rankings.

Global Outsourcing 98

Global Outsourcing Business Process Outsourcing Outsourcing BPO 98

Velocity Global

JANUARY 13, 2023

While global expansion has many advantages, entering a new market requires a deep understanding of complex labor laws. If you are considering hiring employees in Germany, it’s important to know the critical role German works councils play in employer/employee relations. What Is a Works Council in Germany?

Right-Sizing 105

Right-Sizing Payroll Marketing Management 105

Velocity Global

JANUARY 18, 2023

Velocity Global CEO Ben Wright to also raise funds through the World Marathon Challenge. Denver, January 18, 2023 – Velocity Global and FT Partners announce a transformational gift to First Descents to further impact their work and provide life-changing outdoor adventures to adults impacted by serious disease.

Advisory 98

Advisory Banking Research Healthcare 98

Magellan Solutions

MARCH 26, 2024

Concentrix Location: Global Presence Specialties: Technology, Automotive, Healthcare Why for SMEs?: 3. : Provides flexible, scalable solutions with a focus on high-quality customer service, ideal for SMEs targeting global markets. Teleperformance Location: Global Presence Specialties: Multi-industry Why for SMEs?:

Customer Service 52

Customer Service BPO Service Nearshoring 52

Perficient Digital Transformation

MARCH 25, 2024

You can also create custom Actions for your specific use cases. Actions can be built using Flows, Apex classes, or Prompt Templates, extending Copilot’s capabilities. It then uses the context of the record you’re working on and your natural language prompt to trigger the right Action at the right time.

Data Entry 59

Data Entry Manufacturing Healthcare Collaborations 59

Everest Group

APRIL 9, 2024

Reach out to us to learn more. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? The G6 BPO debate moderated by Deborah Kops, Founder of Sourcing Change, at SSOW aimed to take global BPO leaders out of their comfort zones and into a “not-so-safe space.”

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Magellan Solutions

JANUARY 22, 2024

The 2022 Deloitte Global Outsourcing Survey revealed significant cost and operational benefits for companies strategically outsourcing key functions. This enhances customer satisfaction and enables scalable, cost-effective client contact management. Less Control A company has less control over work done by an outside provider.

Outsourcing 52

Outsourcing BPO Out-Tasking Business Process Outsourcing 52

Globalization Partners

MAY 30, 2022

Globalization Partners: What Do the Amendments to Australia’s Fair Work Act Mean? In 2009, the Australian government passed the Fair Work Act , which serves to govern the employee-employer relationship in most private workplaces within the country. The Fair Work Commission’s role in any disputes. Looking forward.

Regulations 98

Regulations Government Administrative Jobbing 98

Everest Group

SEPTEMBER 14, 2023

With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa. Now is the time to capitalize on this alluring market in this rising continent.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Amzur

MARCH 6, 2024

The landscape of work is undergoing a dramatic transformation. Automation, artificial intelligence (AI), and the rise of citizen developers are reshaping industries and redefining the way we work. This empowers employees to work alongside AI as a ‘copilot’, enhancing their judgment and leading to better outcomes.

Efficiency 84

Efficiency Automation Collaborations Data Entry 84