Blue Ocean

SEPTEMBER 27, 2021

34% of small-to-mid-sized businesses are expected to spend more on customer experience technology in the next year, but just where those dollars are going requires some digging. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 billion to $27.12 Let’s chat.

Right-Sizing 59

Right-Sizing Analytics Accounting Sourcing 59

Amzur

OCTOBER 14, 2021

It was a tough year for recruiters in 2020. Velu recently held conversations with fellow talent acquisition strategists and senior hiring managers, and has identified a few challenges/trends that modern hiring managers and companies are facing right now. The job wasn’t the right fit for them. Reading Time: 6 minutes.

Right-Sizing 85

Right-Sizing Jobbing Administrative Software 85

Groove Technology

AUGUST 10, 2022

Co-employment services are provided by PEO in partnership with existing small and medium-sized businesses. A GEO is a service that assists businesses of all sizes in mobilizing a staff in a foreign country. An in-depth analysis will ensure that we are on the right track from the beginning. Candidate hiring and background checks.

IT Outsourcing 130

IT Outsourcing Outsourcing Payroll Administrative 130

Globalization Partners

SEPTEMBER 7, 2021

Apart from its impressive population size, ASEAN enjoys favorable demographics. The 2020-2021 Investing in ASEAN report states that ASEAN has “more people coming online than any other region in the world” and predicts e-commerce forecasted growth to hit US$88 billion by 2025. What makes ASEAN stand out? The Philippines.

E-Commerce 98

E-Commerce Marketing Right-Sizing Accounting 98

Perficient Digital Transformation

JULY 26, 2023

Sharing Thought Leadership on our QA Continuous Improvement Journey Using Predictive analysis in the QA space is nothing new, and we started analyzing the data from QA automation way back in 2020. Automation strategy should take into account the automation scope and the right size of automation test suites.

Right-Sizing 52

Right-Sizing Automation Analytics Accounting 52

Amzur

APRIL 7, 2022

It serves every industry and every size organization, including startups, enterprises, and public sector businesses, allowing everyone to leverage the power of AWS services to the fullest. For over 16 years, AWS has evolved as a secured, scalable, and matured cloud platform for businesses of all sizes around the globe. billion in 2020.

Marketing 91

Marketing Right-Sizing Flexibility Analytics 91

Automation Anywhere

JULY 29, 2021

In addition, for the second consecutive year, we have been positioned furthest to the right for Completeness of Vision in the Leaders Quadrant. Leading in cloud RPA development “The global cloud computing market size was valued at USD 266.0 from 2020 to 2027,” according to Grand View Research. out of 5 stars rating.

Robotics Process Automation 52

Robotics Process Automation Right-Sizing Automation Infrastructure Costs 52

Velocity Global

FEBRUARY 15, 2021

In addition to protecting workers through Kurzarbeit , Germany allocates nearly 30% of its 2020 GDP toward loans and equity injections into its economy. billion) package during Q4 of 2020. In September of 2020, France announced a two-year stimulus plan worth 100 billion euros ($118 billion)—with a significant focus on green energy.

Government 52

Government Banking Right-Sizing Jobbing 52

Simplr

JUNE 5, 2023

The Work Institute predicted that in 2020, 47 million people, or 1 in 3 workers, would voluntarily quit their jobs. Unfortunately, attrition is at an all-time high right now, which means that companies are continuously having to train new employees. But what’s the “right” amount of cost reduction? The worst part?

Customer Service 98

Customer Service Efficiency Call Center Service 98

3Pillar Global

SEPTEMBER 28, 2020

Tempe, Arizona, September 2020) – Tiempo Development announced today Tiempo Flex Cloud Migration Services – a new solution to meet the growing complexity and challenges of migrating applications to the cloud. The solution is packaged around four baseline offers, that can be selected or right-sized based on a client’s needs.

Nearshoring 52

Nearshoring Right-Sizing Engineering Managed Services 52

Influx

JULY 21, 2022

Scaling requires strategy, budgeting, and the right systems, technology, and team members. However, there are a few best practices we’ll go over that will, without a doubt, help you get on the right path. . Finding and training the right team to handle first-rate customer support is a must. Automate repetitive tasks.

Customer Support 98

Customer Support Right-Sizing Out-Tasking Customer Service 98

Groove Technology

OCTOBER 31, 2021

Total revenue for the full year 2020 is US$2.929 billion. The company’s background covers online store creation, search engine optimization, hosting, marketing and security from small businesses to enterprise size. It’s easy to find your perfect theme by searching through layouts, sizes, and layouts. Ease of use.

E-Commerce 246

E-Commerce Sales Right-Sizing Customer Support 246

NoonDalton

SEPTEMBER 20, 2021

In 2020, everyone was talking about finding the best way to make remote teams work. Making Sure You Have the Right Balance with Remote Teams. Your decision will, of course, depend on the size of your business and your in-house capacity. Now, the conversation seems to have shifted towards a hybrid business model. Underwriting.

Reduced Overhead 98

Reduced Overhead Right-Sizing Outsourcing BPO 98

3Pillar Global

SEPTEMBER 2, 2020

Tempe, Arizona, September 2020) – Tiempo Development announced today Tiempo Flex Cloud Cost Management – a new solution set to meet the growing complexity and challenges of managing costs in the cloud. The solution is packaged around four baseline offers, that can be selected or right-sized based on a client’s needs.

Management 52

Management Nearshoring Cost Control Right-Sizing 52

Perficient Digital Transformation

JANUARY 24, 2023

B2B ecommerce has seen a monumental uptick since the 2020 pandemic. While many large corporations such as Amazon, can more quickly scale and manage these waters, it is taking longer for small and mid-size businesses to swim with the sharks. From this survey the 2023 B2B Commerce Growth Strategies Report was born.

Right-Sizing 69

Right-Sizing Sales Reduced Costs Manufacturing 69

Pure Moderation

APRIL 12, 2021

billion active daily users of social media so the importance of an online presence is vital for businesses, of any size (more than 50 million small businesses use Facebook to connect with their customers). Between April and June 2020, approximately 11 million YouTube videos were removed, double the usual amount. There are 3.5

Outsourcing 52

Outsourcing Right-Sizing Out-Tasking Automation 52

Unosquare

JULY 28, 2023

million from the number seen in 2020. You can’t find the right developers until you have these details ironed out 2. Search in the right places : Look for developers on professional networking sites and job boards. However, determining the right time to bring these professionals onboard can be challenging.

Software 52

Software Right-Sizing Nearshoring Out-Tasking 52

Blue Ocean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Agent Workforce An outsourcer’s ability to attract and retain the right people for your brand and your service requirements is essential.

Right-Sizing 59

Right-Sizing Outsourcing Management Marketing 59

Magellan Solutions

DECEMBER 5, 2022

One of the most gripping trends in healthcare right now is the rife use of virtual healthcare services. Most people had never heard of RPM before 2020. Through this, they can make sure that employees return to work in the right way. billion last 2020. . Remote Patient Monitoring Improves Healthcare. billion by 2027.

Healthcare 74

Healthcare Service BPO Right-Sizing 74

IBM Services

MARCH 16, 2023

Enterprises need to be able to direct and manage the right collaborators to achieve the desired outcomes. “It’s how you make sure you have the ingredients, but also that you bring them together in the right way to orchestrate the outcomes where one plus one equals three.” “There’s definitely not one now.”

Right-Sizing 52

Right-Sizing Collaborations Marketing Analytics 52

Everest Group

OCTOBER 14, 2021

Source: Services Sourcing Organizational Maturity | Pinnacle Model ® Analysis (Everest Group 2020). increase in growth compared to 2020. Procurement influence across indirect spend in Pinnacle Enterprises (best-in-class organizations that lead the services sourcing journey) and other enterprises. Colliding orbits .

Sourcing 52

Sourcing Cybersecurity Right-Sizing Risk Management 52

Transperfect

AUGUST 16, 2021

But is translating your content from English to Spanish LATAM the right approach? According to the 2020 Common Sense Advisory Report : 65% of consumers would like content in their own language. According to the 2020 Common Sense Advisory Report : 65% of consumers would like content in their own language.

Pharmaceuticals 93

Pharmaceuticals Right-Sizing Advisory Marketing 93

Automation Anywhere

JUNE 16, 2022

Right now, we’re making exciting progress in human uplift—a major focus for our Social Impact Office. In 2020, we awarded 140 in 2020 to those in transition amid the COVID pandemic. This way, people and teams focus on what they do best: collaborate, create, and grow businesses. This is the future of work. Why human uplift?

Robotics Process Automation 52

Robotics Process Automation Jobbing Right-Sizing Automation 52

Simplr

DECEMBER 15, 2021

What are some of the biggest challenges you’re seeing right now when it comes to understaffing and turnover on CX teams? In 2020, we conducted a market report with Forrester that found that only 30% of brands say their customer service is effective at responding to customers in a timely fashion. You can also watch it on demand.

Co-Sourcing 98

Co-Sourcing Right-Sizing Jobbing Sales 98

Velocity Global

DECEMBER 15, 2020

Because of its size and central location within Europe, Germany is an ideal launching spot for companies looking to expand across the continent. Hong Kong was the world leader in the Index of Economic Freedom for 25 years before Singapore took the top spot in 2020. Canada also placed ninth in the 2020 Index of Economic Freedom.

Marketing 52

Marketing Right-Sizing Streamline Operations Banking 52

IBM Business Partners

JUNE 9, 2021

KP9 specializes in helping businesses of all sizes and industries build augmented reality experiences without needing to know how to code. We’re in for the long game with IBM, which is why IBM is the right choice for our cloud server.”.

Right-Sizing 94

Right-Sizing Marketing Retail Engineering 94

Zinnov

OCTOBER 1, 2021

Mn yearly (out of which 40% are women) which is more than 3 times the size of STEM graduates per year in the US and these numbers are increasing at an unprecedented pace. As of 2020, India has a voluntary attrition rate of 12% which plummeted to 8.3% As of November 2020, India had 31 unicorns. Here are some key observations –.

Engineering 52

Engineering Research Right-Sizing Government 52

Amzur

JANUARY 5, 2022

Undoubtedly, you can save time, reduce latency, and improve data security, Right! The global edge computing market size was valued at USD 4.68 billion in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 38.4% The 21st century has been full of technological revolutions. from 2021 to 2028.

Right-Sizing 77

Right-Sizing Sourcing Analytics Software 77

Affirma

NOVEMBER 1, 2021

Combined with the platforms over 200 different cloud services, this allows you to pick and choose the right tools to fit those needs without paying for the ones you don’t use. The platform offers a wide variety of databases designed for a plethora of applications, allowing you to choose the right tool for the job. Advanced Security.

Service 52

Service Right-Sizing Flexibility Design 52

Future of Sourcing

AUGUST 7, 2022

For instance, Vietnam signed a comprehensive trade agreement with the European Union (EU) in 2020 while India and the EU have set up a high-level Trade & Technology Commission to strengthen ties. They are able to quickly adapt and put out exciting product ranges at the right prices and right time like never before.

E-Commerce 52

E-Commerce Sourcing Manufacturing Retail 52

Mattsen Kumar

JUNE 15, 2021

But, it won’t be wrong to say, all that is wrong on the market is right on D2C stores. Casper’s queen-sized mattress costs less than $1000, whereas industry leaders are very selling same sized bed for $3000. The agents helped people identify the right product. Mamaearth: Beauty & Skincare Products.

E-Commerce 52

E-Commerce Retail Manufacturing Right-Sizing 52

Metasource

JANUARY 27, 2022

The key is adopting the right remote-friendly solutions. It was named the #1 Strategic Technology Trend of 2020 by Gartner and its importance for organizations across industries has only continued to grow since. As always, having the right partner is a strategic advantage in itself. Not sure where to start?

Robotics Process Automation 52

Robotics Process Automation Right-Sizing Automation Collaborations 52

IBM Business Partners

JUNE 23, 2023

Foundation models are becoming an essential ingredient of new AI-based workflows, and IBM Watson products have been using foundation models since 2020. In the top five European insurance markets, McKinsey analysis indicates investment yields in the 2018 to 2020 period varied by country, ranging from 2-5%.

Insurance 58

Insurance Administrative Right-Sizing Automation 58

Magellan Solutions

JUNE 18, 2020

And in 2020, going cashless is a must. FinTech is one of the fastest-growing tech sectors, with over 20,000 FinTech businesses around the world as of 2020. But with the right partner, a FinTech company can maximize the benefits of outsourcing, and boost their growth immensely and quickly , and at an inexpensive cost.

Outsourcing 52

Outsourcing Call Center BPO Right-Sizing 52

IBM Services

JANUARY 29, 2024

While the terms are closely related, there are some key differences worth considering when choosing which is right for you: Business continuity plan (BCP): A BCP is a detailed plan that outlines the steps an organization will take to return to normal business functions in the event of a disaster. appeared first on IBM Blog.

Right-Sizing 92

Right-Sizing Cybersecurity Out-Tasking Management 92

Anexa

OCTOBER 15, 2021

COVID-19 struck in early 2020 and dramatically impacted the economy across all industries. In fact, research shows that nearly all in-branch roles will decline over the next decade, and by 2030, the average branch size is expected to shrink from six full-time equivalents to four.

Business Process Outsourcing 40

Business Process Outsourcing Outsourcing Banking Right-Sizing 40

Velocity Global

MAY 18, 2021

No matter the size of your company or what industry you operate in, your data is constantly at risk. Hackers breached a staggering 37 billion user records in 2020, a 141% increase from 2019. Fitness device-maker Garmin paid $10 million to ransomware hackers that shut down the company’s software for nearly a week in 2020.

Cybersecurity 52

Cybersecurity Right-Sizing Regulations Out-Tasking 52