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Cure The Automation Hangover In Customer Service

Forrester Digital Transformation

Close your eyes and I’ll set the scene: it’s 2016. News articles are predicting the death of the contact center as we know it. Chatbots are all the rage. AI, the prophesied hero, powering the agent who doesn’t need breaks and can engage with 100 – no, 1000 – customers at once.

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Magellan Solutions joins CeBIT Australia 2016

Magellan Solutions

IBPAP delegation to CeBIT Australia 2016. Magellan Solutions was part of the IBPAP (Information Technology and Business Process Association of the Philippines) delegation to CeBIT Australia 2016 in May 2-4 2016 at Sydney Olympic Park. Contact us today. Want to know more about how outsourcing can work for your business?

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What Makes A Cloud Contact Center The Customer Experience Optimizer?

Balbelforce

But despite this growing movement to the cloud some contact centers are still running on legacy on-premises software that stunts the customer experience. In this post: What is a cloud contact center? What is a cloud contact center? First, let’s establish what exactly the “cloud” in “cloud contact center” means.

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Magellan Solutions goes to AMA Education System’s Career Fair 2016

Magellan Solutions

Magellan Solutions joined the AMA Education System’s Career Fair 2016 on February 26, 2016 in AMA Quezon City. AMAES Career Fair 2016 included career talks by representatives from various companies. Contact us today. Contact us today. More than 20 companies from different industries participated in the event.

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Magellan Solutions joins FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016

Magellan Solutions

Magellan Solutions participated in FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016 on March 8, 2016 in Far Eastern University Makati. Since 2005, Magellan Solutions has been giving superior-quality contact center and other business process outsourcing (BPO) services to onshore and offshore companies. Contact us today.

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Global Legal Process Outsourcing Market to Grow 35% from 2016-2024

SourceFit

The global legal process outsourcing (LPO) market is expected to grow at a rate of 35 percent (CAGR) from 2016 to 2024 with revenues to exceed USD40 billion by 2024, according to a paper published by consulting and research firm Global Market Insights. Contact Sourcefit today and get a free consultation from an outsourcing expert.

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The Philippine BPO Industry: Progress Projections for 2016

Magellan Solutions

Industry experts and insiders look forward to a revenue of $20-25 billion by 2016, as well as a projection of 8% of the country’s total GDP (gross domestic product). million new jobs this 2016; it currently employs over one million workers. Moreover, the industry is set to create over 1.5

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