The Global Small Business Blog

JUNE 29, 2023

Small Business Administration (SBA) has signed the Strategic Alliance Memorandum (SAM) with the International Trade & Forfaiting Association (ITFA). The two organizations will work to educate exporters and lenders on financing methods and risk mitigation solutions necessary to facilitate global trade.

Administrative 176

Administrative Banking Finance Service 176

The Global Small Business Blog

NOVEMBER 9, 2022

©iStock/metamorworks Digitalization opens new possibilities to connect, engage and share with others, to earn, learn and socialize, to find solutions that can reduce our climate impacts. Learn more on why we must drive universal connectivity and extend digital to global small businesses, without delay.

Jobbing 162

Jobbing 162

Paysquare

APRIL 24, 2024

INTRODUCTION All businesses operating must follow some rules, regulations, or guidelines that the government has set – it is this process of adhering to rules that can be said to be complying with the laws or compliance. Statutory compliance in HR may present many challenges to the business. are included in tax rules.

Payroll 52

Payroll Regulations Outsourcing Finance 52

The Global Small Business Blog

AUGUST 8, 2022

©iStock/metamorworks What's affecting me, my clients, my colleagues and other global small business owners: A rapid wave of digitization over the last few years sparked a significant shift in how businesses make and receive payments. The market read the Federal Reserve wrong. Here's how. Here's how.

Marketing 159

Marketing 159

The Global Small Business Blog

JULY 15, 2022

©iStock/KikeArnaiz A total of $1 million in grant funds was awarded by the Strive Community to enterprises developing innovative, scalable solutions to strengthen small businesses' digital capabilities. The eight awardees are from across the globe. Learn who they are here.

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IBM Services

NOVEMBER 6, 2023

In a tightening economy, small and medium businesses (SMBs) are challenged to grow while protecting thinning margins. Compared to large businesses, SMBs have fewer resources to help them weather an economic downturn or diversify into new value streams. Generative AI tools like IBM watsonx.ai

Administrative 111

Administrative Sourcing Efficiency Sales 111

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. They are the face of your business. Today, we will be discussing two customer service solutions – Zendesk and Autotask. You can employ these solutions regardless of having an in-house service team or you working with an outsourced IT service desk company.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

Amzur

JANUARY 25, 2024

While AI conjures images of sophisticated algorithms and Big Tech budgets, the truth is that small and mid-sized businesses stand to gain the most from targeted AI adoption. According to Multiverse’s report , 73% of businesses are likely to invest in their existing employee upskilling and reskilling to stay competitive.

Inventory Management 71

Inventory Management Out-Tasking Right-Sizing Automation 71

Intugo

APRIL 4, 2024

Setting Up Small Business Accounting Services in Mexico with Intugo In the dynamic landscape of global business operations, Mexico is emerging as a strategic destination for small business accounting services. Doubtedly, the shift is about seizing opportunities and leveraging Mexico’s unique advantages.

Accounting 45

Accounting Service Payroll Regulations 45

31 West

FEBRUARY 27, 2024

In today’s competitive business landscape, the focus is on providing customer-centric solutions. As your business scales, your customers will demand a 24/7 support service that provides real-time assistance when needed. From a business perspective, 24/7 support is crucial to keep their operations running smoothly.

Service 130

Service Customer Support Out-Tasking Call Center 130

Everest Group

APRIL 22, 2024

SAP Business Application Services for Mid-market Enterprises SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. Each profile comprehensively describes providers’ focus areas, key Intellectual Property (IP) / solutions, and domain investments.

Marketing 59

Marketing Service Manufacturing Efficiency 59

Intugo

FEBRUARY 14, 2024

Outsourced Accounting Services Navigating financial intricacies challenges small businesses seeking growth and stability. In an ever-evolving financial landscape, the significance of efficient solutions, like outsourced accounting services, becomes increasingly crucial.

Accounting 59

Accounting Outsourcing Service Resource Optimizing 59

Sourcing Captain

AUGUST 15, 2023

These agents play a crucial role in helping businesses navigate the complexities of international trade and find reliable suppliers. On the other hand, there are also China sourcing companies that specialize in providing comprehensive sourcing solutions. One effective way to assess their capabilities is by conducting small test orders.

Sourcing 130

Sourcing Supply Chain Management Manufacturing Collaborations 130

31 West

FEBRUARY 7, 2023

If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Intugo

JANUARY 31, 2024

Outsourcing customer service to Mexico is vital for significant growth in your small business. In this article, we explore why customer service outsourcing to Mexico through Intugo’s unique business model is more than just a smart move—it’s a transformational one. Introducing Intugo. Some benefits include: 1.

Customer Service 59

Customer Service Outsourcing Call Center Service 59

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. For small businesses, the best BPO partner is the cornerstone. This way, you will guarantee that outsourcing will save small and medium businesses money at any stage of business growth.

Customer Service 52

Customer Service BPO Service Nearshoring 52

Magellan Solutions

JULY 21, 2023

Outsourcing has become a critical strategy for businesses looking to stay on top. Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. Outsourcing companies are still essential to transforming the business landscape. It will help them reach new levels of success.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

31 West

FEBRUARY 20, 2023

If yes, then you must consider investing in a customer service solution. ServiceNow and SysAid are two such solutions we will be comparing today. You can employ these solutions regardless of whether your company has an in-house team or work with an outsourced IT help desk. SysAid is offered as an on-premise and cloud solution.

Right-Sizing 130

Right-Sizing Customer Support Customer Service Sales 130

Zinnov

AUGUST 24, 2022

But today, it is emerging as a top priority as evident from Zinnov’s recent survey of 600 SMBs (Small Medium Businesses) in the US, which shows that 45% of SMB owners consider Cybersecurity as one of their top 3 priorities, with 18% mentioning it as their #1 priority.

Cybersecurity 144

Cybersecurity Insurance E-Commerce Banking 144

Perficient Digital Transformation

MARCH 6, 2024

She also discussed how Writer is addressing these challenges and empowering businesses to leverage the power of AI. May acknowledged that consumer tools may not meet the quality standards required for business applications.

Out-Tasking 52

Out-Tasking Regulations Government Sourcing 52

31 West

FEBRUARY 3, 2023

You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience. Jira and Autotask are two such solutions we will be exploring today. User-Friendliness The Jira software is a flexible ITSM solution.

Customer Support 130

Customer Support Software Administrative Automation 130

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Discover how outsourcing product data entry can free up your team, boost accuracy, and scale your ecommerce business effortlessly.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Mattsen Kumar

OCTOBER 12, 2023

The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. 16.24% of small businesses chose to outsource customer service to increase efficiency. According to Statista Survey 2021 Reports, 16.7

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

IBM Services

DECEMBER 4, 2023

Generative AI holds enormous potential for driving business growth. So, why do millions of small enterprises believe that impactful AI is only accessible to big companies with deep pockets? Business leaders overestimate the resources required to pursue AI, often unaware of the available technology and training.

Co-Sourcing 83

Co-Sourcing Right-Sizing Government Healthcare 83

Paysquare

AUGUST 3, 2023

The business landscape in the present world is highly competitive. Small businesses face numerous challenges in managing their financial resources effectively. However, for many small business owners handling accounting internally can be time-consuming, complex, and costly.

Accounting 52

Accounting Efficiency Outsourcing Regulations 52

IBM Business Partners

MAY 19, 2023

Web-based ERP providers are experiencing significant growth and demand as more companies seek to streamline their business processes, cut costs and improve operational efficiency. The rapid growth of global web-based ERP solution providers The global cloud ERP market is expected to grow at a CAGR of 15%, from USD 64.7 billion by 2027.

Right-Sizing 81

Right-Sizing Manufacturing Flexibility Operational Costs 81

NoonDalton

NOVEMBER 27, 2023

Virtual assistants (VAs) have undeniably become a cornerstone in the toolkit of many small businesses, offering a versatile and cost-effective solution for managing a wide array of tasks. Let’s delve into why small businesses are increasingly turning to VAs to boost their operations.

Administrative 52

Administrative Out-Tasking Outsourcing Flexibility 52

Obobo

JANUARY 28, 2022

Cloud Procurement Software for Small and Medium-sized Enterprises (SMEs). As a result of cloud computing , business software solutions that were previously only available to larger companies with deep pockets have become democratised. Benefits of Cloud Software. Conclusion.

Software 98

Software Reduced Costs Sourcing Efficiency 98

Obobo

JANUARY 7, 2022

Is Digital Procurement Right For My Business? No matter how large or small a company is, the basic procurement processes are similar. Compared to a small start-up, larger companies have more complex processes, which will take a lot more time to complete. The post Is Digital Procurement Right For My Business?

Right-Sizing 98

Right-Sizing Sourcing Sales Design 98

Amzur

JANUARY 10, 2024

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity. This involves identifying opportunities where AI can: 1.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Magellan Solutions

MAY 15, 2023

Excellent customer service can lead to a more powerful sales funnel, which means more customers and business revenue. But not all businesses provide a fantastic job in this area. The best solution to bridge the customer and business communication gap is outsourcing answering services. What Are Answering Services?

Service 98

Service Reduced Overhead BPO Customer Support 98

Go4Customer

SEPTEMBER 24, 2021

With the inclusion of small and medium businesses in this industry, competition has risen to its peak. Today, a company big or small is looking to outsource their call center to renowned companies across the globe.

Call Center 96

Call Center Outsourcing 96

Anexa

SEPTEMBER 6, 2023

In today’s competitive business landscape, personalization has become more than just a buzzword; it’s a powerful tool that can significantly impact customer engagement, loyalty, and revenue generation. One key reason small businesses struggle with personalization is the misconception that it’s a resource-intensive endeavour.

Outsourcing 52

Outsourcing Analytics Customer Service BPO 52

Raya Contact Center

APRIL 19, 2024

During his tenure, he successfully led the evolution of ECCO Outsourcing from a small enterprise to one of the leading BPO providers in the Middle East. ElKhishen holds a Master’s Degree in Business Administration from the American University in Cairo and was a member of the board of directors of the African ICT Alliance (AFICTA).

BPO 64

BPO Business Process Outsourcing Outsourcing Administrative 64

Provana

JUNE 2, 2022

Due to the current talent crunch, small-to-medium size agencies are more readily turning to the idea of outsourcing to augment their staffing capacity. However, modern firms are looking for solutions beyond their predecessor’s ideas on outsourcing.

Management 97

Management Business Process Outsourcing BPO Outsourcing 97

Magellan Solutions

MARCH 13, 2024

However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business. What is Offshoring?

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

IBM Services

FEBRUARY 6, 2024

Today’s enterprises face a broad range of threats to their security, assets and critical business processes. Whether preparing to face a complex cyberattack or natural disaster, taking a proactive approach and selecting the right business continuity disaster recovery (BCDR) solution is critical to increasing adaptability and resilience.

Right-Sizing 98

Right-Sizing Cybersecurity Software Reduced Costs 98