Magellan Solutions

JANUARY 29, 2024

So, understanding the journey of pioneers like Magellan becomes crucial. We aim to tell the story of Magellan Solutions’ journey in a captivating and informative way. ” Inspiring Progress in BPO Excellence Magellan Solutions showcases the power of strong leadership, commitment, and a customer-centric culture.

BPO 98

BPO Call Center Business Process Outsourcing Outsourcing 98

Perficient Digital Transformation

FEBRUARY 10, 2022

Chances are that your organization, wherever it sits in the healthcare ecosystem, has invested in a set of journey maps. These are tools, typically created as part of a marketing effort, that detail the journey your audiences take with your product or service. Journey maps supercharge your marketing.

Healthcare 69

Healthcare Sales Insurance Marketing 69

Perficient Digital Transformation

MARCH 16, 2022

Journey Science is all about leveraging data to understand your customers and tailor their experience. Experience Maps, Journey Maps, and Service Blueprints are all critical tools for Journey Science. Here’s a quick rundown: Experience Maps are umbrellas that illustrate a broad human experience.

Out-Tasking 69

Out-Tasking Research Accounting Service 69

Groove Technology

APRIL 3, 2023

Introduction to Anypoint Platform In today’s competitive business landscape, customer experience (CX) is a critical differentiator. Businesses are constantly seeking ways to enhance their customer interactions, and the Anypoint Platform by MuleSoft is a powerful tool to achieve this. Why Improve Customer Experience?

Flexibility 130

Flexibility Analytics Service Outsourcing 130

31 West

MARCH 24, 2024

Tech companies are in a relentless pursuit to heighten the caliber of their customer service – a critical determinant of success. So what happens when DSPM becomes part of the customer service equation? Let us discuss five ways DSPM elevates customer service standards for tech companies.

Customer Service 100

Customer Service Service Call Center Outsourcing 100

Perficient Digital Transformation

SEPTEMBER 21, 2022

If you are looking to identify and action trust levers that matter most to your audience, consider these four activities that will drive trust with your organization across your audience’s journey. Map the Journey. Before you begin your next journey map, check out our best practices for planning healthcare journey maps.

Healthcare 64

Healthcare Accounting Insurance Service 64

Perficient Digital Transformation

OCTOBER 24, 2023

Google Maps is a widely used navigation tool that has made traveling and exploring the world more accessible for countless individuals. When it comes to navigation and exploration, Google Maps stands out as a remarkable ally when paired with specific assistive technologies.

Design 52

Design Service Management 52

IBM Services

NOVEMBER 24, 2023

The real problem lies in how the IT is organized, which reflects in how their current applications/services are built and managed (refer to Conway’s law ). skills and infrastructure) Duplicative capabilities (including data) resulting in duplication of business rules and the like give rise to inconsistent customer experience.

Banking 96

Banking Design Out-Tasking Automation 96

Perficient Digital Transformation

JUNE 7, 2022

Consumers expect a better and more customized commerce experience, today, especially in healthcare and life sciences. Medical device organizations must work to understand and ease the customer journey to achieve an optimized experience and gain user trust. Ease Patient and Member Journeys. Healthcare Commerce Solutions.

Healthcare 69

Healthcare Call Center Design Customer Service 69

IBM Services

DECEMBER 20, 2023

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Providing a better customer experience takes into consideration the entire customer journey and every customer touch-point.

Customer Service 68

Customer Service Customer Support Service Sales 68

IBM Services

JANUARY 19, 2024

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide.

Design 91

Design Customer Service Service Marketing 91

31 West

OCTOBER 27, 2023

“Prepare for the ITIL Foundation exam and understand ITIL concepts and practices” is not just a mantra, but a journey of discovery and mastery. Embarking on the journey to prepare for the ITIL Foundation exam and understand ITIL concepts and practices signifies a commitment to excellence in the realm of managed IT service desk.

Out-Tasking 130

Out-Tasking Service Information Technology Management 130

TTEC

APRIL 12, 2022

Digital transformation, automation, and self-service, using smart speakers and search engines are all changing the customer journey and the role of agents working in customer service; a customer will often search their phone for help before ever calling a customer care number.

Engineering 52

Engineering Research Customer Service Automation 52

Groove Technology

JANUARY 9, 2023

Introduction Retailers have long understood that ‘knowing the customer’ is not just crucial but also pivotal for maintaining loyalty and standing out in the cut-throat competition. faster than using custom code. This helps retailers save tremendous time and money, and effort invested in custom integration labor.

Retail 130

Retail Inventory Management Sourcing Sales 130

Perficient Digital Transformation

FEBRUARY 8, 2024

We need to map out where and how these mainframes are orchestrating and processing data interchange between the broader landscape. Think of it like planning a road trip – you need a good map of the customer’s journey (internal and external customers) and understand what the technology is doing to ‘service’ those flows!

Right-Sizing 52

Right-Sizing Retail Finance Customer Service 52

Perficient Digital Transformation

MARCH 22, 2023

Talk to them, and create a set of personas and journey maps to understand their unique journey and where your products and the patient consumer intersect along the way. Where do they come in along the journey? If you haven’t taken a deep dive into these audiences, there is no better time.

Retail 110

Retail Healthcare Right-Sizing Sales 110

Perficient Digital Transformation

FEBRUARY 6, 2023

Today, more than ever, businesses require a direct relationship with their customers across all touchpoints. A Customer Data Platform can help marketers organise their data, improve audience segmentation, manage campaigns, enhance digital experience, streamline cross-channel marketing orchestration and optimise customer analytics.

E-Commerce 111

E-Commerce Analytics Sourcing Sales 111

Perficient Digital Transformation

OCTOBER 5, 2023

In today’s digital age, GPS and location services navigation apps have revolutionized the way we find our way around the world. The Role of GPS and Location Services Navigation Apps GPS and location services navigation apps serve as indispensable tools for individuals with cognitive disabilities by addressing these challenges.

Service 52

Service Design Sourcing 52

IBM Services

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. What are managed marketing services (MMS)? For big brands across all industries, today’s marketing campaigns are customized for specific audiences.

Marketing 72

Marketing Management Service Offshoring 72

IBM Services

JANUARY 25, 2024

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

E-Commerce 72

E-Commerce Retail Right-Sizing Customer Service 72

Perficient Digital Transformation

MARCH 10, 2022

When you’re thinking about starting a journey mapping exercise, creating personas, or just learning about your customers, gathering qualitative data is a great starting place. Meeting with internal stakeholders and customers lets you dig deeper, uncover unmet needs, and put yourself in their shoes. Observation.

Research 69

Research Healthcare Accounting Customer Service 69

IBM Services

FEBRUARY 12, 2024

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. We’re #2.”

E-Commerce 75

E-Commerce Customer Support Design Marketing 75

Perficient Digital Transformation

MAY 9, 2022

How close are you really to your customers? In this fast-changing consumer environment, staying close to the customer is critical. The relationship and understanding of your customer should be used to drive strategies across the entire organization. . Commitment to Your Customer Starts From Within .

Insurance 69

Insurance Marketing Service 69

IBM Services

MAY 12, 2023

IBM Consulting™ helped the customer modernize its architecture for a heavily used business-to-business conversational AI app. IBM’s recommendations included API-specific improvements, bot UX optimization, workflow optimization, DevOps microservices and design consideration, and best practices for Azure manage services.

Right-Sizing 78

Right-Sizing Managed Services Design Accounting 78

Perficient Digital Transformation

JANUARY 11, 2023

Journey Science, the Next Frontier in Data Driven Customer Experience. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed their customers’ expectations, outpace the competition, and grow their business with unparalleled strategy, creative and technology capabilities.

Research 64

Research Analytics Design Retail 64

IBM Services

FEBRUARY 15, 2024

Customers and partners that interact with your business, as well as the employees who engage them, all expect a modern, digital experience. According to the Salesforce Report, nearly 90% Of buyers say the experience a company provides matters as much as products or services. Continuously inform and engage your users.

Out-Tasking 73

Out-Tasking Sales Administrative Research 73

3Pillar Global

MAY 3, 2023

Companies that don’t modernize can quickly find that digital trends are moving the customer journey forward. As trends change, customers are expecting value driven products that can answer needs. The customer experience in digital transformation can be a brand differentiator. What is a digital transformation strategy?

Analytics 92

Analytics Efficiency Flexibility Service 92

Groove Technology

MAY 18, 2023

With the increasing need for businesses to respond swiftly to changing market conditions, customer demands, and technological advancements, MuleSoft’s real-time integration capabilities have become critical for achieving digital transformation success.

E-Commerce 130

E-Commerce Supply Chain Management Government Banking 130

Anexa

MAY 16, 2022

It’s never been more important to map out an action plan for 2022 CX goals. If you can understand your customers and improve on the overall experience you deliver, you are on your way to bridging the gap between customer experience and brand promise. Link your digital and in-store processes: We are living in the new normal.

E-Commerce 98

E-Commerce BPO Outsourcing Customer Service 98

Premier BPO

OCTOBER 3, 2023

Discover how Premier BPO can support your contact center’s capabilities and enhance your customer service efforts. We’d be happy to discuss how Premier BPO can contribute to enhancing your contact center’s capabilities and assisting in delivering superior customer service.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Automation Anywhere

APRIL 27, 2022

From credit cards to lending, trading products to cryptocurrency, fintechs are now providing sophisticated apps and tools to consumers who are demanding omnichannel services, low to no fees, and 24x7 on-demand customer service. Traditional banking and financial services firms have been slow to react.

Banking 98

Banking Robotics Process Automation Automation Efficiency 98

31 West

JULY 25, 2023

If your business is in this field, then a focus on establishing and nurturing customer relationships is at the core of what can make it a success. Understanding CRM in Your Dropshipping Business CRM, or Customer Relationship Management, is an innovative tool that has become an essential asset for businesses today.

Management 130

Management E-Commerce Sales Automation 130

Premier BPO

APRIL 28, 2023

Learn how CX has evolved over the decades to elevate customer experience and how you can streamline your operations for omnichannel when outsourcing. Session on Best Practices by Premier BPO: Hear from our outsourcing expert, Premier BPO COO, Dave Shapiro on the Best Practices of Offshore Outsourcing.

Outsourcing 59

Outsourcing Co-Sourcing BPO Offshoring 59

Perficient Digital Transformation

AUGUST 22, 2022

The healthcare services organization partnered with us to implement a new content management system that unifies their brand experience. We began this implementation by creating a site vision, a content governance framework for using Adobe Target, and six future-state journey maps to guide the project.

Healthcare 64

Healthcare Analytics Administrative Government 64

Perficient Digital Transformation

SEPTEMBER 30, 2022

As in every industry, automotive customer expectations continue to change, and their expectations are higher than ever before. According to Salesforce’s recent Trends in Automotive industry report , 73% of customers expect personalized experiences from automotive companies. Emerging services, subscriptions, and charging.

Manufacturing 69

Manufacturing Sales Retail Healthcare 69

Perficient Digital Transformation

SEPTEMBER 27, 2021

Which health insurers are providing the best customer experience (CX), and how are they improving the quality of their experiences? Forrester set out to answer this very question in The US Health Insurers Customer Experience Index, 2021. Custom and Customizable Product Extends Market Reach.

Healthcare 119

Healthcare Insurance Analytics Automation 119

Perficient Digital Transformation

MAY 10, 2022

Even after the initial deployment, rolling out additional reporting enhancements on Incorta follows a faster time to value due to several reasons: Direct Data Mapping : While conventional data warehouses require extensive data transformation, Incorta leverages data structures out of Oracle Cloud ERP in their original form.

Analytics 124

Analytics Sourcing Sales Accounting 124