Redial

OCTOBER 18, 2023

Contact centers and outsourcing companies can help businesses navigate the digital terrain by providing 24/7 multichannel support, implementing chat services, and managing social media interactions to ensure customers receive effective responses. Companies that fail to adapt to this digital shift are at risk of scaring away customers.

Call Center 130

Call Center Outsourcing Engineering Customer Support 130

Groove Technology

MAY 14, 2023

Introduction MuleSoft is a software company that provides an integration platform for connecting applications, data, and devices. Its Anypoint Platform enables organizations to integrate their systems, services, and APIs in a flexible, scalable, and secure manner. What is MuleSoft integration? What is MuleSoft?

Sourcing 130

Sourcing Flexibility Reduced Costs Automation 130

Groove Technology

MARCH 29, 2023

A major challenge faced by many organizations is the integration of their legacy systems with modern technologies to maximize efficiency and cost savings. MuleSoft offers an excellent solution for addressing these challenges through its comprehensive integration platform. Older systems may put sensitive information at risk.

Efficiency 100

Efficiency E-Commerce Supply Chain Management Retail 100

Groove Technology

MAY 8, 2023

Are you struggling to decide between using Anypoint Platform or an ESB (Enterprise Service Bus) for your business integration needs? Anypoint Platform is a cloud-based integration platform that enables organizations to connect applications, data, and devices both on-premises and in the cloud. What are ESBs?

Flexibility 130

Flexibility Design Software Management 130

Everest Group

MARCH 5, 2024

This blog shares how Everest Group helped a large life sciences company negotiate best-in-class rates for Veeva Vaults and CRM during contract renewal negotiation. Veeva Systems, a cloud-based software provider, has established a prominent market position in the global life sciences industry. The renewal proposal was nearly 2.5

Pharmaceuticals 64

Pharmaceuticals Right-Sizing Software Sales 64

Groove Technology

JULY 7, 2023

MuleSoft , a leading integration platform, has gained significant popularity in recent years for its ability to connect various applications and systems seamlessly. Simply put, MuleSoft is an integration platform that enables the connection of disparate systems and applications across an organization.

Software 130

Software Efficiency Flexibility Management 130

Groove Technology

MARCH 6, 2023

Many retail businesses rely on a patchwork of different systems and applications, each with its own data format and integration requirements. This can make it challenging to connect these systems in a way that allows for effective data sharing and communication. That’s where B2B Mulesoft integrations come in.

Retail 130

Retail Inventory Management Sales Data Entry 130

Amzur

APRIL 23, 2024

NetSuite offers a compelling alternative: a highly customizable ERP platform that empowers businesses to tailor the system to their precise needs. They streamlined ordering within the system, integrated real-time inventory tracking, and implemented intelligent reorder points. NetSuite customization transformed their operations.

E-Commerce 101

E-Commerce Out-Tasking Inventory Management Data Entry 101

IBM Services

APRIL 25, 2024

A comprehensive supply chain overhaul might involve rethinking procurement strategies, implementing just-in-time inventory systems, optimizing production schedules or redesigning transportation and distribution networks. The purpose of BPR is to streamline workflows , eliminate unnecessary steps and improve resource utilization.

Supply Chain Management 52

Supply Chain Management Finance Human Resources Robotics Process Automation 52

Influx

MARCH 30, 2023

Given the importance of effective customer service , it’s no surprise that many businesses invest in customer relationship management (CRM). Given the importance of effective customer service , it’s no surprise that many businesses invest in customer relationship management (CRM). What is CRM? Get a quote !

Software 52

Software Data Entry Out-Tasking Automation 52

Perficient Digital Transformation

JANUARY 16, 2023

Implementing a Customer Relationship Management (CRM) system can be a major undertaking for any organization, and it’s important to have a clear strategy in place to ensure success. Here are five steps for developing a successful Dynamics 365 CRM implementation strategy: 1. Do you want to improve customer service?

Data Entry 69

Data Entry Sales Customer Service Management 69

Perficient Digital Transformation

MARCH 4, 2024

For example, if a developer needs to connect and transfer huge data from an e-commerce platform to a CRM system, writing custom code to handle data transfer would be tedious. Integration Platform as a Service (iPaaS) is a cloud-based solution that makes integrating different applications, data sources and systems easier.

E-Commerce 59

E-Commerce Accounting Design Sourcing 59

31 West

JANUARY 12, 2023

ServiceNow is a cloud-based IT support platform that sustains ITIL service policies and provides ITSM, ITOM, and ITBM. It eases the work for businesses by illustrating, forming, organizing, and automating processes and services while dividing them into concise business functions. What are the Services Provided by ServiceNow?

Jobbing 130

Jobbing Software Flexibility Management 130

Perficient Digital Transformation

FEBRUARY 21, 2022

One of the most common ways to achieve this is through integrating telephony systems with Customer Relationship Management (CRM) software. In this blog post, I’ll cover the integration between Amazon Connect and Dynamics CRM via the Channel Integration Framework (CIF) version 2. How can Perficient help you?

Customer Service 69

Customer Service Software Design Service 69

31 West

NOVEMBER 29, 2022

Your customers deserve excellent service, and providing support over the phone is a great way to deliver it to them. There’s a cavalcade of tweaks that will make a big difference to the quality of your phone-based customer service, and we’ve put together an outline of the most impactful for you to try at your business. Listen Actively.

Customer Service 130

Customer Service Service Call Center Government 130

31 West

OCTOBER 14, 2022

Businesses implement help desk systems to provide their customers with instant support whenever they face any issue. It ensures that customers acquire the best out of any product or service. But setting up a help desk system is not as easy as it sounds. Otherwise, you may risk investing in an inefficient and unproductive system.

Software 130

Software Automation Customer Service Efficiency 130

Perficient Digital Transformation

MAY 24, 2023

According to a recent survey conducted by Gartner, it was revealed that a significant misconception exists among marketers regarding the function of Customer Relationship Management (CRM) systems as Customer Data Platforms (CDPs). Surprisingly, 51% of marketers mistakenly believe that their CRM system also can serve as a CDP.

Sales 59

Sales Automation Marketing Analytics 59

Perficient Digital Transformation

FEBRUARY 20, 2024

Data Cloud will allow for a more cost-effective and scalable solution to mix, extend, and leverage your CDP and CRM data wherever it may reside. Comprehensive Data Enrichment Data Cloud offers a vast repository of CRM and integrated back-end data, providing a valuable supplement to the first-party data typically managed by CDPs.

Analytics 59

Analytics Healthcare Regulations Streamline Operations 59

Perficient Digital Transformation

JUNE 7, 2023

Magento (Adobe Commerce) is an e-commerce platform built on open-source technology that provides online merchants with a flexible shopping cart system as well as control over the look, content, and functionality of their online store. software firm that provides CRM services. Salesforce is a U.S.

E-Commerce 52

E-Commerce Software Sourcing Engineering 52

NoonDalton

MARCH 4, 2024

These activities include lead generation, customer relationship management (CRM), data entry, and providing after-sales service—each of which plays a crucial role in nurturing leads and maintaining customer satisfaction. The sales domain remains one of the most fiercely competitive arenas in the ever-evolving business landscape.

Sales 52

Sales Outsourcing Out-Tasking Right-Sizing 52

Everest Group

MAY 23, 2023

Candidate Relationship Management (CRM) Platforms PEAK Matrix® Assessment Even in the face of an economic slowdown, talent acquisition continues to be a key priority for organizations. In the crowded landscape of TA technology, the Candidate Relationship Management (CRM) platforms have emerged as the key technology platforms.

Management 52

Management Sourcing Marketing Flexibility 52

Perficient Digital Transformation

APRIL 4, 2022

When setting up an online store or marketplace, you must consider the complete business process system. You must determine which services your resource will use and examine third-party integration alternatives throughout the development stage. Payment Integrations. Shipping Integrations. Bank cards. Card Connect.

E-Commerce 116

E-Commerce Analytics Marketing Retail 116

Everest Group

MARCH 13, 2024

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. A significant majority, about 60% of the respondent firms, have not yet started modernizing their core systems.

Banking 64

Banking Insurance Out-Tasking Efficiency 64

Groove Technology

AUGUST 1, 2022

Whether you own a transportation company or provide other services, logistics software development is critical for managing inventory and keeping the supply chain running smoothly, from warehouse management to shipping. Perhaps the universal solution is a transportation management system. After all, every business requires logistics.

Software 130

Software Supply Chain Management Automation Manufacturing 130

Magellan Solutions

APRIL 3, 2024

Exceptional customer service is essential for staying competitive. Keep customers happy with prompt and efficient service. Are you ready to unleash the full potential of BPO chat support and take your customer service game to a whole new level? It also boosts the number of people buying your stuff by 40%.

BPO 96

BPO Service Customer Service Right-Sizing 96

Perficient Digital Transformation

FEBRUARY 15, 2022

Our thought leaders in CRM and digital health, Michael Porter and David Allen, recently addressed these challenges in a session titled “Improve Outcomes, Drive Growth, Boost Experiences: Pragmatic, Revolutionary CRM” at the AHIP Consumer Experience & Digital Health Forum. Enhance customer service.

Healthcare 69

Healthcare Automation Call Center Regulations 69

31 West

AUGUST 25, 2022

And 14-15% won’t even call for customer service because they think it will take too long for a representative to answer, this is a big no-no for enhancing the customer experience. A first-in, first-out system will typically be entirely based on chronology. All Is Fair in Love and Tickets Handling.

Automation 130

Automation Right-Sizing Accounting Outsourcing 130

Balbelforce

JULY 18, 2023

Customers today expect more than just a quality product or service – they expect an engaging, personalized experience. To give you an idea, 48% of customers in 2022 jumped ship to different brands in search of better customer service. And Salesforce’s powerful CRM platform can help make that happen.

Automation 52

Automation Call Center Sales Out-Tasking 52

Perficient Digital Transformation

APRIL 24, 2024

By seamlessly integrating data from various sources, including medical devices, CRM systems and marketing automation platforms, Data Cloud empowers business to create personalized experience and drive tangible outcomes. However, harnessing this data to its full potential remains a significant challenge for many.

Healthcare 59

Healthcare Manufacturing Sourcing Marketing 59

Redial

JULY 20, 2023

Providing agents with extensive product knowledge, communication skills, and customer service techniques can boost their confidence and ability to handle a diverse range of customer interactions. Quality Assurance and Call Monitoring Ensuring consistent service quality is a hallmark of a reliable call center. And the best thing?

Call Center 100

Call Center Analytics Collaborations Accounting 100

Perficient Digital Transformation

JULY 25, 2023

You can add new features, modify existing workflows, integrate with third-party systems, and enhance the overall functionality of your online store. Businesses must figure out how to give their customers distinctive and personalized purchasing experiences in the rapidly changing world of e-commerce.

E-Commerce 97

E-Commerce Inventory Management Streamline Operations Order Management 97

IBM Business Partners

JUNE 29, 2023

Integrated Business Planning (IBP) addresses these challenges by providing a comprehensive framework that integrates strategic, operational and financial planning, analysis, and reporting to drive better business outcomes. Strategic planning Integrated Business Planning starts with strategic planning.

Supply Chain Management 80

Supply Chain Management Analytics Collaborations Human Resources 80

Magellan Solutions

OCTOBER 4, 2023

We’ll tell you how you can grow your business with the help of professional phone answering services! Overview of Magellan-Solutions Professional Phone Answering Service 24/7 Answering Service Do you need help attending to your customers in the wee hours? Set An End Goal Why would you need a phone answering service?

Service 52

Service External Service Provider Administrative Out-Tasking 52

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Magellan Solutions

DECEMBER 12, 2023

Imagine this: You’ve availed yourself of a product or a service but still have a lot of questions in mind. They may order through an app or a website but choose SMS or live chat to get order updates and contact customer service. You’ve tried calling their hotline, but the wait time is too long. Frustrated, right?

Customer Support 52

Customer Support Call Center Sourcing Marketing 52

Balbelforce

JULY 7, 2022

In this article, we’ll give an overview of how call centers can use and benefit from a CRM to help you use yours correctly. . In this post: What is a CRM Call Center? Why use a CRM Call Center? How to implement a CRM strategy? How to implement a CRM strategy? 4 Advantages of a CRM Call Center?

Call Center 52

Call Center Software Sales Out-Tasking 52

Perficient Digital Transformation

JUNE 30, 2023

With tools like Salesforce Data Cloud and Einstein GPT integrated with Salesforce Manufacturing Cloud, reporting is delivered in real time. With tools like Salesforce Data Cloud and Einstein GPT integrated with Salesforce Manufacturing Cloud, reporting is delivered in real time. Read the first installment here.

Manufacturing 98

Manufacturing Sales Healthcare Analytics 98