Redial

NOVEMBER 8, 2023

You are about to outsource, and choosing the right location for your contact center operations can make all the difference. This elevates the percentage of high-quality customer service and creates job opportunities in the area. Cost of Living : We understand that labor costs vary significantly across different regions.

Outsourcing 130

Outsourcing Labor Costs Jobbing Outsourcing Operations 130

Redial

JANUARY 4, 2022

Therefore, an increasing number of American businesses choose to outsource their telemarketing services and other BPO to nearshore call centers. 2 Service: Agents are trained based on the needs and expectations of your customers, meeting the objectives and vision of your company. is too expensive.

Call Center 246

Call Center Outsourcing Nearshoring BPO 246

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care. This raises satisfaction.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Perficient Digital Transformation

DECEMBER 21, 2023

Contact centers and customer support platforms have historically been managed as part of an organization’s telephony department. This brings us to a crucial crossroads: should an organization opt for customization or configuration when implementing a contact center solution? What is best for your business?

Software 52

Software Flexibility Management Customer Support 52

Worldwide Call Centers

MAY 17, 2023

Five Contact Center Outsourcing Mistakes The contact center is one of the most important departments in any organization. Contact center agents have the most direct connection with your customers, the people who ultimately determine whether your business succeeds or fails.

Contact Center Outsourcing 98

Contact Center Outsourcing Call Center Outsourcing Customer Support 98

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Intugo

MARCH 10, 2023

Contact Centers in Mexico Provide a Competitive Advantage Over the last several decades, contact centers in Mexico have become synonymous with excellence. This is not surprising, considering the efforts in Mexico by contact center professionals, the industry as a whole, and some support provided by governmental entities.

Nearshoring 98

Nearshoring Human Resources Outsourcing Offshoring 98

Magellan Solutions

MARCH 5, 2023

Call centers crowd the metropolitan, creating jobs for millions of Filipinos. Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. What Is a Shared Service Center?

Shared Services 98

Shared Services Service BPO Business Process Outsourcing 98

Worldwide Call Centers

MAY 17, 2023

Seven Tips for Hiring a Call Center Supplier Making an external call center selection can be a great move for your business…or a painful mistake if done incorrectly. Therefore, here are some tips to make sure that call center outsourcing is successful for your company: 1.) Get Out In Front – Don’t wait until you need help.

Call Center 98

Call Center Outsourcing Offshoring Customer Support 98

Everest Group

OCTOBER 19, 2023

Asia Pacific continues to dominate the global services landscape as major tier-1 Indian cities maintain their Leader positions across functions. The Philippines continues to remain a Leader for contact center and transactional business process services work.

Nearshoring 59

Nearshoring Marketing Offshoring Information Technology 59

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Several technological advancements are poised to catalyze growth and reshape contact center operations.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Worldwide Call Centers

MARCH 16, 2023

Whether via phone or online, you want your customers to get great 24/7 customer service. Unfortunately, your in-house call center has issues. Either your technology is outdated, costs are too high, or great agents are difficult to find in your area. Ready to consider outsourcing your call center operations?

Customer Support 98

Customer Support Outsourcing Call Center Professional Outsourcing 98

Blue Ocean

APRIL 24, 2024

This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values. Use the contact center RFP to determine what potential partners are doing to ensure integrity, compliance, ethical conduct, and operational efficiency.

Outsourcing 59

Outsourcing Right-Sizing Government Nearshoring 59

Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. There is a noticeable shift toward prioritizing digitization and adopting advanced technologies to drive change, especially amid the challenging economic landscape and ongoing market consolidation.

Insurance 64

Insurance Service Finance Risk Management 64

Perficient Digital Transformation

JUNE 14, 2022

In the contact center world agents and supervisors need to manage customer complaints, inquiries, orders, technical support, and many other functions. To provide the best customer experience, many contact centers add layers of complexity, including more skills around different tools and technologies.

Managed Services 64

Managed Services Management Service Analytics 64

Simplr

AUGUST 31, 2022

Everything you wanted to know but were afraid to ask about how to end a call center contract, BPO SLAs, breach of contract, termination and more. The contact center has become a vital organ for many organizations. But not every contact center is up to the task. What is the meaning of SLA in BPO or a call center?

Call Center 98

Call Center BPO Offshoring Outsourcing 98

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Magellan Solutions

FEBRUARY 26, 2024

Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. It has led call centers to explore the benefits of AI.

Call Center 52

Call Center Customer Service Service Analytics 52

Perficient Digital Transformation

APRIL 23, 2024

In October 2021 we started the training with 2 people to be certified in Twilio Flex, which is the platform for contact center implementation offered by Twilio and is where we currently had the greatest opportunity to deploy people to apply the knowledge learned during the training.

Flexibility 52

Flexibility Automation Collaborations Service 52

Blue Ocean

DECEMBER 18, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. The rate at which contact center technology has evolved accelerated during the pandemic years.

Analytics 59

Analytics Out-Tasking Software Finance 59

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 52

Service Flexibility Healthcare Outsourcing 52

Premier BPO

OCTOBER 9, 2023

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Contact Center Management Bootcamp – Speaker: Brad Cleveland 2. Contact Center Strategy and Leadership – Speaker: Laura Grimes 3.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Zinnov

FEBRUARY 29, 2024

This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs). Once seen as separate competitive entities, TSPs, and GCCs are now identified as collaborative partners, each with unique strengths.

Service 64

Service Collaborations Advisory Resource Optimizing 64

Zinnov

MARCH 15, 2024

The urgency to address these challenges highlights the critical role of technology. By integrating technological solutions, the sector can enhance operational efficiency, patient care, and outcome management. India is emerging as a key player in this technological revolution within the healthcare ecosystem.

Healthcare 52

Healthcare Pharmaceuticals Engineering Insurance 52

Magellan Solutions

DECEMBER 4, 2023

It guarantees that your hotel thrives by providing top-notch hospitality services. Our goal is to provide exceptional service that sets a new standard for hospitality. The Essence of 24/7 Hotel Management 24/7 hotel management takes center stage, creating exceptional guest experiences. Read along!

Management 52

Management Analytics Service Customer Service 52

Premier BPO

MAY 16, 2023

The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. This year, it was held at the Las Vegas Convention Center. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Perficient Digital Transformation

FEBRUARY 22, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. In addition, you can now configure Lex bots to provide your social media customers with self-service options, which will increase customer satisfaction. Learn More.

Flexibility 69

Flexibility Managed Services Management Software 69

Blue Ocean

AUGUST 9, 2021

The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. In fact, many recent developments promise to reshape the landscape of customer service completely.

Analytics 52

Analytics Advisory Customer Service Outsourcing 52

Magellan Solutions

FEBRUARY 15, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care.

Call Center 52

Call Center Healthcare Outsourcing Insurance 52

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

Customer Service 59

Customer Service Sales Contact Center Outsourcing Service 59

Perficient Digital Transformation

MAY 16, 2022

Embedding chat bots and virtual assistants into your applications and contact flows has never been more essential to the customer experience than it is today. These voice and text interfaces can be easily integrated into any application, providing sophisticated customer service and highly engaging user experience. .

Administrative 69

Administrative Engineering Customer Service Service 69

Magellan Solutions

APRIL 15, 2024

These entities cater to a diverse array of services, all tailor-made to care for their global clientele’s expansive needs. Identified as a premier IT outsourcing firm in the Philippines, below is a brief overview of the identified companies, enriched with insights into their service offerings and client bases.

IT Outsourcing 52

IT Outsourcing Outsourcing BPO Project Outsourcing 52

Magellan Solutions

NOVEMBER 15, 2023

Have you ever thought about how a business would thrive without customer service ? However, as a business owner, are you willing to give up this crucial aspect, especially since studies show that around 54% of your customers may stop doing business due to poor customer service? Keep reading!

Call Center 52

Call Center Customer Service BPO Customer Support 52

Automation Anywhere

NOVEMBER 11, 2020

And establishing a customer contact center can help businesses maximize that effort. While contact centers may seem like an outdated notion to some companies, the reality is they have become relevant in modern business environments. Contact centers are no different. Contact centers are no different.

Automation 98

Automation E-Commerce Data Entry Robotics Process Automation 98

IBM Services

FEBRUARY 12, 2024

Advancements in technology mean customers can order virtually any product and receive it in less than a week. Many customers were limited to the goods and services in their near vicinity. Consumers could learn about new products and services without leaving their homes or turning on the TV.

E-Commerce 100

E-Commerce Retail Manufacturing Analytics 100

Zinnov

MARCH 15, 2024

The urgency to address these challenges highlights the critical role of technology. By integrating technological solutions, the sector can enhance operational efficiency, patient care, and outcome management. India is emerging as a key player in this technological revolution within the healthcare ecosystem.

Healthcare 52

Healthcare Pharmaceuticals Engineering Insurance 52

Worldwide Call Centers

OCTOBER 27, 2023

Remote call center agents have emerged as a pivotal force in recent years, reshaping the way businesses engage with their customers. While call centers have been around for more than 50 years, the use of home based call center agents has evolved dramatically in the last 5 years or so. Advantages for Businesses 1.

Call Center 52

Call Center Reduced Overhead Cybersecurity Flexibility 52