Magellan Solutions

JANUARY 17, 2024

The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 Technology Integration and Automation: Shaping the Future of Outsourcing in 2024 The future of outsourcing in 2024 is directly tied to integrating cutting-edge technologies like automation and artificial intelligence.

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

Everest Group

JULY 4, 2022

Meanwhile, the Metaverse is an emerging concept that uses next-generation advanced technologies such as Augmented Reality (AR)/Virtual Reality (VR), digital assets, spatial computing, and commerce to build an immersive, seamless experience. This cynicism has gained pace in light of the disruptive global pandemic. Investment.

Marketing 98

Marketing Research Collaborations Manufacturing 98

Anexa

APRIL 14, 2022

There simply is no sector that has been unaffected by the global pandemic of the past two years. In 2019 – just before the pandemic hit – nearly a third of those countries’ populations lived at least 2 hours from essential healthcare services. Uganda: Mobile app supported healthcare workers in pandemic response and primary care.

Healthcare 52

Healthcare BPO Business Process Outsourcing Outsourcing 52

Everest Group

NOVEMBER 30, 2023

This US$50 billion+ market also has a profound impact on sustainability beyond operational efficiency. The most common use cases are around rapid design, prototyping, and automation and streamlining of manual processes. There is immense potential in these emerging use cases to transform the way we look at sustainability engagements.

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

Anexa

NOVEMBER 13, 2022

As the world continues to navigate the challenges brought on by the COVID-19 pandemic, it is clear that the way we think about work has undergone a significant shift. A recent study conducted by Microsoft and published in Latin America highlights some key trends that have emerged in response to the pandemic.

Customer Service 52

Customer Service BPO Flexibility Jobbing 52

Capgemini

JANUARY 16, 2024

The pandemic reshaped the working world and while hybrid working has been successful, it is by no means a complete experience. These will be realized in industrial and office-based use cases, where collaboration, creativity, and productivity can be improved dramatically. Is the metaverse inching closer to reality?

Collaborations 52

Collaborations Engineering Research Jobbing 52

Zinnov

AUGUST 17, 2021

The pandemic has unlocked a ‘bold’ new mindset in leaders across the globe. However, in a post-pandemic world, when every company has tasted the power of digital – the growth wars are logically going to become more intense. Using this lens of permanent change, we looked at the various megatrends driving the world today.

Design 59

Design Marketing 59

Everest Group

JULY 13, 2022

With the rise of digital labor pyramid issues, the after-effects of a global pandemic, and the desire for more meaning in work and convenience through remote work, the work landscape is being met with a promising possibility of re-examining and perhaps reconstructing work for the new era. Nature of work – how will work be done?

Robotics Process Automation 52

Robotics Process Automation Out-Tasking Automation Research 52

Zinnov

SEPTEMBER 29, 2022

Driven by the impact of the pandemic, the need for automation, virtualization, and resilience are emerging as key themes as we enter the new phase. Driven by the impact of the pandemic, the need for automation, virtualization, and resilience are emerging as key themes as we enter the new phase. and is now entering 5.0 Industry 5.0

Manufacturing 111

Manufacturing Robotics Process Automation Automation Collaborations 111

Intelligent Management Inc.

NOVEMBER 12, 2021

Mistaking correlation for cause can be dangerous.because it prevents us from understanding reality. Dr. Deming used to warn about the consequences (cause and effect) of seemingly simple actions: “if we kick a dog in the street, we are responsible for the attack that, probably out of fear, the dog will take against the next passerby”.

Out-Tasking 79

Out-Tasking Management Software Design 79

NoonDalton

JULY 31, 2023

Advances in Artificial Intelligence (AI), robotic process automation (RPA), cloud computing, and data analytics have significantly shaped the service spectrum, making BPOs more versatile than ever. Tumultuous Times: The Economic Recession’s Impact on BPO The advent of the global pandemic rattled various sectors, including BPO.

BPO 52

BPO Robotics Process Automation Business Process Outsourcing Outsourcing 52

Zinnov

SEPTEMBER 22, 2022

In fact, the need for integrating Artificial Intelligence (AI) into daily operations became more and more evident during the pandemic. AI witnessed the most traction in the post-pandemic era. This is corroborated by the fact that over 75% of global enterprises have augmented their AI investments by 18% since 2020. Mn annually in AI.

Healthcare 145

Healthcare Government E-Commerce Automation 145

Vilmate

NOVEMBER 30, 2023

Higher interest rates: In 2023, the US Federal Reserve increased interest rates to control inflation. During this period, many developed countries, not just the USA, started providing financial aid to citizens and businesses affected by the pandemic. Some experts are describing a genuine crisis in the world of information technology.

Jobbing 52

Jobbing Cybersecurity Marketing Out-Tasking 52

Zinnov

JANUARY 7, 2022

The year 2022 has arrived, and most of us are cautiously optimistic as to how the rest of the year will unfold. Questions such as – when will the COVID-19 pandemic end? How will the ongoing pandemic affect the larger business ecosystem? — Business resiliency and future/pandemic-proofing will be the way forward.

E-Commerce 52

E-Commerce Manufacturing Pharmaceuticals Cybersecurity 52

Hyland

JANUARY 20, 2023

In The US Banking Customer Experience Index Rankings, 2022 , Forrester reported that trust in direct banks and multichannel banks fell two percentage points — to 62% and 61%, respectively, in 2022. Mobile banking , to no one’s surprise, has surged since the start of the pandemic. Rising interest rates. The possibility of a recession.

Banking 84

Banking Robotics Process Automation Retail Out-Tasking 84

Anexa

MAY 7, 2023

The pandemic forced the emergence of systems and technologies that not only got us through the lockdowns, but forever transformed how consumers shop and interact with merchants. Biometric processes rely on unique human elements to identify and verify travellers through the use of facial recognition, iris scans or fingerprints.

E-Commerce 52

E-Commerce Customer Service BPO Sales 52

Intelligent Management Inc.

MARCH 30, 2023

If that’s the case, how can it make sense to keep on running and shaping organizations the way we did twenty years ago? The pandemic with its knock-on effects on healthcare and supply chains has been a dramatic illustration of this. Everything has changed. Things that were unthinkable not so long ago are coming to pass.

Design 88

Design Healthcare Government Management 88

Zinnov

JULY 15, 2022

US stocks dive as bond yields flash recession warning and investors brace for inflation reading.” – Business Insider. “S&P The US Federal Bank, in attempt to curb inflation (which is rising at its fastest pace since 1981), is trying to slow the economy down. The US unemployment rate hovered at 3.6% The rate peaked at 9.5%

Banking 52

Banking Jobbing Marketing Manufacturing 52

Zinnov

JULY 15, 2022

US stocks dive as bond yields flash recession warning and investors brace for inflation reading” – Business Insider. “S&P The US Federal Bank, in attempt to curb inflation (which is rising at its fastest pace since 1981), is trying to slow the economy down. The US unemployment rate hovered at 3.6% The rate peaked at 9.5%

Banking 52

Banking Jobbing Marketing Manufacturing 52

Anexa

OCTOBER 1, 2021

Well, we can probably conclude that these perspectives are shaping many post-pandemic business processes. ?? But how does business travel of the future compare to yesterday’s pre-pandemic model? With the onset of the pandemic, B2B sales professionals made a huge pivot, replacing face-to-face with virtual meetings.

BPO 52

BPO Outsourcing Sales Business Process Outsourcing 52

Zinnov

FEBRUARY 28, 2022

Zinnov’s long-standing expertise in the industry – backed by the analysis of the said deals – have helped us identify multiple factors behind the upswing in investments in the past year. Key Trends Shaping the Digital Services Market. Additionally, the pent-up demand for digital-focused deals has never been greater.

Nearshoring 93

Nearshoring Service Cybersecurity Offshoring 93

Magellan Solutions

SEPTEMBER 1, 2021

The pandemic has no end in sight, so far. . Impact of COVID-19 Pandemic in Call Center Operations. Overall, call center outsourcing witnessed a 300% spike in call volumes during the early stages of the pandemic. . The pandemic thrust 90% of the global call center agents to work from the confines of their own home.

Call Center 52

Call Center Outsourcing Service Analytics 52

Globalization Partners

JANUARY 25, 2022

Before the pandemic, certainty around consistent routines and planning capacities aligned perfectly with one’s work-life expectations and goals. grew by more than 70 percent, highlighting that a new way of working and type of work culture have been emerging long before the pandemic. Today,… Click To Tweet. Click To Tweet.

Global Recruiting 98

Global Recruiting Payroll Efficiency Management 98

Anexa

AUGUST 9, 2022

As any business owner knows, navigating a drastically changed, pandemic-impacted economy is a challenge in and of itself before we factor in the constant need to drive business forward. According to 2022 reports, the pandemic did not produce more forgiving customers, as one might expect.

Customer Service 52

Customer Service BPO Outsourcing Service 52

The Scalers

JANUARY 5, 2022

Over the last two years, the world has been reeling from the shock of the global pandemic and is now collectively navigating the new normal: the digital. Tech experts believe that this is the right opportunity for building a better future — repaving the old paths and rethinking how we can move forward and innovate. Every business is unique.

Manufacturing 93

Manufacturing Offshoring Healthcare Analytics 93

Automation Anywhere

MARCH 9, 2021

It’s already being used in a broad range of use cases, including invoice processing , insurance claims , and know-your-customer (KYC) initiatives at financial institutions. But metadata such as “invoice” or “driving license” can’t give us the full value of all the content contained in those images. Why is this important?

Automation 97

Automation Robotics Process Automation Insurance Retail 97

Everest Group

MAY 24, 2023

As the insurance industry undergoes a paradigm shift post-pandemic, digital transformation can improve customer experience and engagement. The market is valued at more than $130B in the US and £13B-plus in the UK, as per IBISWorld and the UK Financial Conduct Authority.

Insurance 52

Insurance Risk Management Risk Management Analytics 52

VXI

JUNE 28, 2021

While offshore outsourcing had been the general practice for a decade, companies in the US have gradually grasped the challenges and complexities of collaborating with a labor force that demonstrates a slight—if not considerable difference in culture, communication, and language. CURRENT STATE OF NEARSHORE OUTSOURCING.

Nearshoring 52

Nearshoring Outsourcing Offshoring Business Process Outsourcing 52

The Scalers

MARCH 2, 2022

CONTENTS The evolving role of the CTOs and CIOs in times of pandemic CTOs and CIOs are in the spotlight 1.Balancing As enterprises grapple with the dynamic technological transformations required in the post-pandemic era, CTOs and CIOs are also expected to lead on transformation projects. Security as an enabler of growth 3.

Cybersecurity 77

Cybersecurity Offshoring Out-Tasking Engineering 77

Everest Group

AUGUST 2, 2023

Download the report Brand perception matters Attracting and retaining top tech talent has grown increasingly difficult in recent years due to the impact of new work models during the pandemic, rapid technological advancements, and fiercer competition. For employees and candidates, perception is reality.

Human Resources 52

Human Resources Research Jobbing Marketing 52

Everest Group

AUGUST 2, 2023

Download the report Brand perception matters Attracting and retaining top tech talent has grown increasingly difficult in recent years due to the impact of new work models during the pandemic, rapid technological advancements, and fiercer competition. For employees and candidates, perception is reality.

Human Resources 52

Human Resources Research Jobbing Marketing 52

Perficient Digital Transformation

SEPTEMBER 21, 2022

Let’s examine a few of the current technologies and digital trends shaping our world in the near future. I’ve previously discussed how different generations use technology. Wearables such as watches and fitness bands have become more useful with time and consistently more baked into our lives. Voice-driven interfaces.

Out-Tasking 64

Out-Tasking Marketing Design 64

Perficient Digital Transformation

OCTOBER 12, 2022

Following the wake of a global pandemic and two years as a digital-only event, Sitecore Symposium will return. Sitecore CEO Steve Tzikakis will discuss key trends shaping global business and how Sitecore is best positioned to help brands meet these demands and ensure success. . What is Symposium? . Sitecore business update .

Flexibility 69

Flexibility Research Marketing Design 69

Ivemsa

JULY 27, 2021

China has been the leading world supplier of face masks, ventilators, and medical equipment, a fact which became increasingly important in 2020 as the global pandemic quickly spread. The pandemic highlighted the cracks in what was previously a go-to system for reducing manufacturing costs. Contact us today. For decades, U.S.

Manufacturing 52

Manufacturing Offshoring Reduced Costs Administrative 52

Automation Anywhere

MAY 12, 2022

The world around us has changed in the last two years. Corporations have realized that building resilience in their operations isn’t just a matter of improving their margins but a matter of survival. And they’ve come to see how digital transformation utilizing intelligent automation can play an essential role in business survival.

Automation 116

Automation Out-Tasking Jobbing Administrative 116

Premier BPO

MAY 24, 2023

Key Takeaways of SOCAP Spring Symposium 23 Symposium speakers shared knowledge and insights playing a pivotal role in shaping the customer and consumer care future. Also touching upon common misconceptions regarding offshoring, the Premier BPO COO presented interesting viewpoints alongside other panelists.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

Anexa

JUNE 15, 2022

This phenomenon – which gained traction because of the pandemic – is clearly here to stay in many cases. If the pandemic produced any insights, one of them was that the remote/hybrid work model is viable – and here to stay. How has the remote/hybrid work model affected customer service? Let’s take a look. Now we barely mention them.”.

Customer Service 52

Customer Service Outsourcing BPO Accounting 52