The Hackett Group

APRIL 13, 2023

NASDAQ: HCKT) today announced that its Market Intelligence Service has launched a new research project that will evaluate and rank finance and accounting outsourcing solutions providers. They have consistently cited a gap in provider insight around the realization of value from specific software and service investments.

Finance 96

Finance Research Accounting Outsourcing 96

Groove Technology

JUNE 22, 2023

Look no further than IT outstaffing services. That's where IT outstaffing services come into play. In this article, we will explore the world of IT outstaffing services, their benefits, and how they can empower your business with expertise. However, maintaining an in-house IT team can be costly and time-consuming.

Right-Sizing 130

Right-Sizing Service Flexibility Collaborations 130

Groove Technology

JULY 5, 2023

Outsourcing programming services has become an increasingly popular practice in the software development industry. In this article, we will explore the benefits, challenges, and best practices associated with outsourcing programming services. Why do businesses outsource programming services?

Outsourcing 100

Outsourcing Service Right-Sizing Collaborations 100

Ivemsa

MARCH 4, 2024

Shelter manufacturing services are available for those new to operating in Mexico as well as those who wish to establish their own legal entity. When working with a shelter, foreign operators reduce their legal risk and exposure. Plus, there is a reduced learning curve when navigating Mexican laws and regulations.

Manufacturing 52

Manufacturing Service Payroll Reduced Costs 52

ScaleHub

SEPTEMBER 8, 2021

The Dyanix portfolio includes complete solutions and a full range of services supporting European businesses on every level. This association combines ScaleHub’s leading crowdsourcing solutions with the Dyanix network within the shared service centers (SSCs) and business process outsourcers (BPOs) markets as a cross-continent partnership.

Reduced Costs 52

Reduced Costs Data Entry Business Process Outsourcing Operational Costs 52

Magellan Solutions

OCTOBER 11, 2023

Hence, there is a race to improve operations and customer service nowadays. Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible. There are a plethora of business benefits employers outsource inbound support services. The reason?

Call Center 52

Call Center Outsourcing Service Retail 52

Magellan Solutions

MARCH 5, 2023

Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. Besides BPO, the Philippines is the best option for shared services. What Is a Shared Service Center?

Shared Services 98

Shared Services Service BPO Business Process Outsourcing 98

IBM Services

DECEMBER 13, 2023

Conducting the best customer service strategy today requires organizations to invest in several customer service types. Customer service is an integral part of the customer experience. Maintaining a call center or help desk of customer service representatives who await phone calls can be expensive.

Customer Service 81

Customer Service Service Call Center Customer Support 81

Simplr

FEBRUARY 7, 2023

Historically, phone is the most expensive customer service channel to staff and maintain. According to the eDigital Customer Service Benchmark Survey, just 44% of consumers are actually satisfied with traditional phone experience. By the way, here are some QSR brands that are doing it really well.)

Customer Service 95

Customer Service Service Retail Call Center 95

inDinero

SEPTEMBER 28, 2023

At indinero, we stand as a beacon of excellence, offering fractional CFO services for startups and a range of outsourced CFO solutions for startups, ensuring your venture’s financial foundation is as innovative as your business idea. What are the Benefits of Using CFO Services for Startups? Need Outsourced Accounting for Startups?

Outsourcing 98

Outsourcing Service Finance Accounting 98

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

Insurance 98

Insurance Customer Service Outsourcing Service 98

Magellan Solutions

JANUARY 7, 2024

Telemarketing Services Philippines Telemarketing is the business practice of selling products and services over the phone. Plus, the considerably reduced cost without compromising value makes Philippine providers a much better deal than other countries. What Are the Different Types of Telemarketing Services?

Service 52

Service Call Center Sales BPO 52

Perficient Digital Transformation

OCTOBER 16, 2023

The healthcare landscape is ever evolving, and as marketers, it’s essential to stay ahead of the curve. Our industry experts aren’t just aware of these challenges, but are actively tuned into them, working to find the most efficient strategies and solutions to cut costs, increase margins, and build resilience.

Healthcare 52

Healthcare Marketing Reduced Costs Operational Costs 52

Ivemsa

JANUARY 24, 2024

Transitioning to manufacturing in Mexico is made easier with the support of shelter services. However, Mexico manufacturing is notably different from how other countries operate and has specific benefits that makes partnering with a shelter services company invaluable. For instance, the IMMEX program is unique to Mexico.

Manufacturing 52

Manufacturing Service Reduced Costs Out-Tasking 52

Redial

MAY 17, 2023

Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

Offshore India Data Entry

APRIL 24, 2024

Early BPO Services Initially, BPO services focused on call centers and data entry, with companies like IBM and Accenture leading the way. These early adopters recognized the benefits of outsourcing, including cost savings, improved efficiency, and access to skilled labor. The global BPO market is projected to reach $435.8

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Perficient Digital Transformation

NOVEMBER 1, 2023

The report offers an overview of application modernization and migration services providers and provides valuable insights into the market landscape. Understanding the Providers Forrester carefully researched each service provider in the report through a set of comprehensive questions.

Service 52

Service Right-Sizing Reduced Costs Healthcare 52

Everest Group

AUGUST 1, 2023

Clinical and Care Management Operations – Services PEAK Matrix® Assessment Value-based care models have gained significant traction in the market with growing costs of healthcare services and a pronounced gap in the care quality provided under traditional fee-for-service models.

Management 52

Management Healthcare Service Reduced Costs 52

Simplr

DECEMBER 12, 2022

The Quick Service Restaurant (QSR) and Fast Casual Restaurant industries have been completely transformed in the past three years– from the ordering experience to the way food arrives on our plates. Great Customer Service Increases Loyalty and Repurchase Rates. Satisfying Customer Cravings. Customer Effort Score (CES).

Service 98

Service Customer Service Reduced Costs Research 98

Ivemsa

NOVEMBER 28, 2023

The core value of what manufacturing in Mexico provides remains the same, but here are ways it has evolved over the years, and how Mexico shelter services have helped U.S. The integration of artificial intelligence, robotics, and the Internet of things (IoT) keeps operators competitive and on track with meeting market demand.

Manufacturing 52

Manufacturing Service Reduced Costs Administrative 52

Capgemini

NOVEMBER 10, 2022

REENGINEERING THE HEART OF UTILITIES with AUGMENTED SERVICE Christian Schacht 10 Nov 2022. For traditional utilities, this means they need to reprove their value by providing customers with exceptional service, but also valuable new services. This means reframing customer service from a cost center to a growth engine.

Service 52

Service Customer Service Reduced Costs Engineering 52

Magellan Solutions

OCTOBER 6, 2022

Who Needs to Outsource Typing Services? By outsourcing typing services, your company can finish a project faster and more efficiently. Not only that, but your organization will also be more productive, flexible, and cost-effective. Any business that hires this service from offshore can make money as long as it runs regularly.

Outsourcing 75

Outsourcing Service E-Commerce Administrative 75

Groove Technology

MAY 23, 2023

MuleSoft API Design & Development is a comprehensive solution that helps businesses to streamline their operations, reduce costs, and increase productivity. Benefits of MuleSoft API Management MuleSoft API Management offers several benefits to businesses, including improved efficiency, reduced costs, and increased productivity.

Efficiency 130

Efficiency Design Reduced Costs Managed Services 130

Redial

JANUARY 17, 2023

Business process outsourcing (BPO) is a cost-effective solution for many companies that want to reduce operational costs. Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more. But sometimes that is not the case.

Operational Costs 130

Operational Costs Nearshoring Labor Costs BPO 130

Pure Moderation

MAY 21, 2021

Which customer service outsourcing company is the best? In no aspect of the business is this truer than in the area of customer service. Customer service matters now more than ever. We are living in unprecedented times and brands must rethink best practices and build new strategies to deliver the best service possible.

Customer Service 94

Customer Service Outsourcing Service Customer Support 94

Future of Digital Sourcing Nearshoring

DECEMBER 16, 2022

Now, new technology is helping bridge the gaps in communication that outsourcing can cause ," says Jessica Day, Senior Director for Marketing Strategy at Dialpad. At the turn of the millennium, it was a trend among businesses to contract low-skilled work to cheaper labor markets. Offshoring: costs and benefits.

Nearshoring 69

Nearshoring Offshoring Outsourcing Service 69

Groove Technology

JULY 3, 2023

Offshore outsourcing has emerged as a game-changer for businesses around the world, offering immense opportunities for growth and cost optimization. In today's interconnected global economy, companies are increasingly turning to offshore outsourcing services to gain a competitive edge. What Make a Great Offshore Outsourcing Company?

Offshoring 100

Offshoring Outsourcing Data Entry Reduced Overhead 100

Infosys Consulting

FEBRUARY 1, 2023

In the lead up to the event, our experts have put together a series of articles touching on four key aspects: B2B market potential, new operating models, growth through talent, and the role of AI. But what is needed to grow the B2B telecommunication market and what hurdles do telcos need to overcome to grasp this potential?

Service 52

Service Marketing Flexibility Reduced Costs 52

Magellan Solutions

JUNE 14, 2023

Businesses can enjoy the specialized skills provided by e-commerce outsourcing services. E-commerce outsourcing services offer cost-effective and optimal business solutions. Flexibility and Scalability E-commerce outsourcing services allow you to scale up or down. Outsourcing provides flexibility for businesses.

E-Commerce 52

E-Commerce Efficiency Outsourcing Inventory Management 52

Redial

FEBRUARY 24, 2023

Considering investing in nearshore markets can be a smart way to expand your business operations, reduce costs, and take advantage of new growth opportunities. Reduced Travel Another benefit of nearshore investment is reduced travel. However, there are a few factors to consider before leaping.

Nearshoring 100

Nearshoring Infrastructure Costs Labor Costs Call Center 100

Offshore India Data Entry

APRIL 19, 2024

Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. Business Process Outsourcing (BPO) goes beyond mere task delegation; it involves tapping into external expertise to improve operational efficiency, cut costs, and foster growth.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

Groove Technology

JUNE 15, 2023

Outsourcing has become a strategic approach for businesses looking to streamline their operations, reduce costs, and tap into specialized expertise. Faster Time-to-Market In today's fast-paced business landscape, time-to-market is crucial. This ensures maximum efficiency and productivity within the company.

Efficiency 100

Efficiency Outsourcing Reduced Costs Out-Tasking 100

Offshore India Data Entry

FEBRUARY 19, 2024

BPO focuses on delegating specific back-office tasks, like payroll processing or customer service, with the goals of reducing costs and improving efficiencies. The Difference Between BPO and BPM BPO primarily deals with outsourcing specific tasks, such as customer support, data entry, or IT services, to external providers.

BPO 111

BPO Outsourcing Business Process Outsourcing External Service Provider 111

Capgemini

APRIL 11, 2023

As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs? Capgemini is a winner!

Service 52

Service Shared Services Reduced Costs Global Business Services 52

Akorbi

MARCH 9, 2023

Executives Predict Growth in Healthcare and Financial Services in 2023 PLANO, TX / ACCESSWIRE / March 9, 2023 / The Akorbi Group, a Plano-based global language services provider (LSP), is pleased to announce recognition among the top LSPs in leading industry research companies Nimdzi and Slator in their annual rankings.

Healthcare 65

Healthcare Advisory Service Reduced Costs 65

NoonDalton

JUNE 19, 2023

In today’s competitive markets, it’s not enough to simply attract new customers. They want to be treated well and expect the customer service representative to listen to their concerns and opinions. Working as a customer service representative is a challenging job. Thankfully, there is an alternative.

Customer Support 52

Customer Support Outsourcing Service Customer Service 52

Groove Technology

JUNE 21, 2023

Offshore software development has become increasingly popular in the digital era, offering businesses the opportunity to access a global talent pool while reducing costs. Offshore software development rates refer to the cost of outsourcing software development projects to companies or teams based in different countries.

Offshoring 130

Offshoring Software Labor Costs Collaborations 130