Perficient Digital Transformation

JUNE 2, 2023

This article is the third post on creating a Submit Action to save Contacts into the List Manager in Sitecore. In this part, we will construct a class to save contact list details in List Manager (Sitecore). for the parameter data as given below. for the parameter data as given below.

Management 59

Management Sourcing Automation Marketing 59

Intelligent Sourcing

OCTOBER 9, 2023

The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives answering calls. In today’s dynamic business landscape, contact centres have evolved into multi-faceted hubs of customer interaction, problem-solving and innovation.

Sourcing 98

Sourcing Customer Service Management Service 98

Perficient Digital Transformation

DECEMBER 21, 2023

Contact centers and customer support platforms have historically been managed as part of an organization’s telephony department. This brings us to a crucial crossroads: should an organization opt for customization or configuration when implementing a contact center solution? What is best for your business?

Software 52

Software Flexibility Management Customer Support 52

Perficient Digital Transformation

JUNE 1, 2023

This article is the second post in the series on creating a submit action to save contacts into the list manager in Sitecore. It only offered the option of configuring the Contact List via the Item Tree View field. But we also have a FormItemTreeView (for the contact list ). Adding the SaveToContactList.js split(".")[1]

Management 59

Management Design Automation Marketing 59

Transparent BPO Outsourcing

NOVEMBER 3, 2022

Manage expectations after moving a domestic contact center The time has come – you’ve grown to the point that it’s time to outsource your contact center. The fate of your brand is now in the hands of contact center agents thousands of miles away.

Nearshoring 98

Nearshoring Offshoring BPO Outsourcing 98

Perficient Digital Transformation

JUNE 14, 2022

In the contact center world agents and supervisors need to manage customer complaints, inquiries, orders, technical support, and many other functions. To provide the best customer experience, many contact centers add layers of complexity, including more skills around different tools and technologies. What is a health check?

Managed Services 64

Managed Services Management Service Analytics 64

Perficient Digital Transformation

JULY 25, 2022

Our payer client believed they could achieve this necessary improvement by assessing contact center agent knowledge. So, we partnered with the payor to identify actionable ways to drive greater operational value through its contact center. Improving contact center experiences to enhance customer and agent satisfaction and retention.

Call Center 110

Call Center Healthcare Insurance Analytics 110

Blue Ocean

JANUARY 30, 2024

(Or if you’re keen on delegating that chore, skip this read and contact us today for a cost analysis of your center !) In this model, where you pay only for the contacts handled, the responsibility to manage efficiency and productivity lies with your outsourced partner. Manage time- shiftable tasks for maximum efficiency, eg.

Contact Center Outsourcing 52

Contact Center Outsourcing Outsourcing Call Center Payroll 52

Premier BPO

OCTOBER 9, 2023

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Contact Center Management Bootcamp – Speaker: Brad Cleveland 2. Contact Center Strategy and Leadership – Speaker: Laura Grimes 3. Top 10 Sessions Recommended by Premier BPO: 1.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Redial

OCTOBER 11, 2022

Every day we witness the emergence of campaigns that manage digital products or media , so mastering how they work is necessary. The post Must have skills & qualities for any contact center agent first appeared on RedialBPO. And we must not only consider the use of technological tools. We’d love to talk.

Call Center 130

Call Center Human Resources BPO Customer Service 130

31 West

JULY 25, 2023

Understanding CRM in Your Dropshipping Business CRM, or Customer Relationship Management, is an innovative tool that has become an essential asset for businesses today. Even more importantly though, outsourcing becomes much easier to manage with an organized CRM system at hand.

Management 130

Management E-Commerce Sales Automation 130

Anexa

APRIL 7, 2023

Here’s an alarming statistic for organizations that rely on a strong customer contact department – these businesses on average will lose approximately $600,000 annually because of “agent attrition”. How can brands and businesses ensure their customer contact agents are consistently fulfilled in their roles?

Flexibility 52

Flexibility Customer Service BPO Jobbing 52

Perficient Digital Transformation

MAY 8, 2023

Manufacturing Solution: Partner Relationship Management Accelerator Manufacturers face unique challenges on their digital transformation journey. This includes Gartner’s recent “Market Guide for Partner Relationship Management Applications” report where Perficient was identified as a Salesforce system integrator partner.

Management 119

Management Manufacturing Streamline Operations Research 119

Automation Anywhere

NOVEMBER 11, 2020

And establishing a customer contact center can help businesses maximize that effort. While contact centers may seem like an outdated notion to some companies, the reality is they have become relevant in modern business environments. Contact centers are no different. Contact centers are no different.

Automation 98

Automation E-Commerce Data Entry Robotics Process Automation 98

Transparent BPO Outsourcing

JULY 18, 2023

FOR IMMEDIATE RELEASE Global contact center consulting organization puts Transparent on shortlist of finalists for Best Outsourcing Provider and Best Contact Center Culture Rockville, MD (July 18, 2023) — Transparent BPO announced today that it is a finalist in the 2023 International Customer Management Institute (ICMI) Global Contact Center Awards (..)

BPO 52

BPO Outsourcing Management 52

Balbelforce

AUGUST 25, 2021

Workforce Management (WFM) is a set of business processes that contact centers use to ensure that staff can work in a cost-effective way. This includes forecasting contact volume, scheduling staff and analyzing performance. In other words, WFM involves studying the past, managing the present and predicting the future.

Management 98

Management Labor Costs Human Resources Engineering 98

Redial

MARCH 3, 2023

But properly managing high call volumes and providing exceptional customer service should be easy with the right strategies and customer service methods. Implement Call Queuing Call queuing is a great way to manage high call volumes and reduce customer wait times. It’s also a handy tool in terms of management and optimization.

Management 100

Management Call Center Nearshoring Customer Service 100

Everest Group

SEPTEMBER 14, 2023

Webinar Gamification: Unleashing the full potential of your contact center agents September 14, 2023 12:00 PM EST | 9:00 PM ISTST Everest Group’s Chhandak Biswas will join a webinar to discuss how gamification can transform the customer experience management (CXM) landscape and create a motivated, high-performing workforce.

Marketing 52

Marketing Management Service 52

IBM Services

JANUARY 26, 2024

Overgrown trees that came into contact with a power line. Vegetation management aims to mitigate these risks. But what exactly does vegetation management mean? Why does vegetation management matter? Vegetation overgrowth affects many industries and requires proactive management. What caused the blackout?

Management 67

Management Efficiency Regulations Automation 67

Raya Contact Center

OCTOBER 3, 2021

RCX is proud to announce that the RAYA CXers shined at the Contact Center World (CCW) 16 th Annual EMEA awards on September 30 th. The Contact Center World Top Ranking Performers Awards is a global awards program devoted to the contact center and customer experience industry.

Business Process Outsourcing 98

Business Process Outsourcing BPO Customer Support Outsourcing 98

Blue Ocean

JANUARY 23, 2024

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contact center agents at a much cheaper rate than that!

Outsourcing 52

Outsourcing Labor Costs Call Center Customer Service 52

Balbelforce

OCTOBER 23, 2023

Unter Agenten-Burnout versteht man die körperliche, emotionale oder geistige Erschöpfung von Contact Center Agenten. Callcenter-Manager können proaktiv Maßnahmen ergreifen, um Burnout bei ihren Agenten zu verhindern. • So verhindern Sie Agenten-Burnout • Zufriedene Agenten bedeutet zufriedene Kunden Was ist Agenten-Burnout?

Flexibility 52

Flexibility Management Jobbing Call Center 52

Balbelforce

OCTOBER 23, 2023

Unter Agenten-Burnout versteht man die körperliche, emotionale oder geistige Erschöpfung von Contact Center Agenten. Callcenter-Manager können proaktiv Maßnahmen ergreifen, um Burnout bei ihren Agenten zu verhindern. • So verhindern Sie Agenten-Burnout • Zufriedene Agenten bedeutet zufriedene Kunden Was ist Agenten-Burnout?

Flexibility 52

Flexibility Management Jobbing Call Center 52

Perficient Digital Transformation

MAY 16, 2022

This virtual workshop will help transform your thinking around designing contact centers that engage customers through the Five Pillars of Effective Customer Engagement: Customer Support, Analytics, Customer Relationship Management, Knowledge Base, and Self-Service. Learn More!

Design 69

Design Analytics Customer Support Managed Services 69

Paysquare

MARCH 3, 2024

Traditional payroll management systems are known for using manual processes and paperwork, which only lead to increased tasks. Also, accessing payroll information or making changes required direct interaction with payroll staff, which automatically caused delays in work and inefficiency in overall payroll management.

Payroll 91

Payroll Management Service Administrative 91

Intelligent Sourcing

APRIL 15, 2024

Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually just another three-letter acronym that customer service specialists drop into conversation along with all those metrics they use to measure performance in the contact centre. It’s all acronyms.

Flexibility 64

Flexibility Management Sourcing Customer Service 64

Balbelforce

SEPTEMBER 22, 2021

A cloud contact center is a customer service operation that uses diverse software solutions to manage customer interactions. This is the main alternative to physical legacy systems which previous generations of contact centers had to purchase and maintain. Key Benefits of a Cloud Contact Center. 1 Increased flexibility.

Flexibility 52

Flexibility Customer Service Software Service 52

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 52

Service Flexibility Healthcare Outsourcing 52

Perficient Digital Transformation

APRIL 8, 2024

To bolster its capabilities and ensure compliance, the bank sought assistance from Perficient in delivering exceptional project and program management services to tackle their significant hurdles. Supporting the change management team in building a robust governance structure for program PMO activities.

Banking 52

Banking Management Risk Management Risk Management 52

Everest Group

MAY 6, 2024

APPLY ON LINKEDIN Job Title: Client Success Manager Location City: United States (Remote) Industry: Research and Advisory Services Company: Everest Group About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Sales 40

Sales Management Advisory Research 40

Perficient Digital Transformation

JUNE 15, 2022

Which is all the more reason that their experience with your organization’s contact center should be considered as a high-stakes touchpoint. How does a patient or member experience with the contact center influence overall satisfaction with a healthcare brand? Lora-Lee Thomas. Colleen Eager. LT : Technical Navigation.

Healthcare 64

Healthcare Call Center Reduced Overhead Insurance 64

Everest Group

OCTOBER 6, 2021

While organizations are certainly familiar with on-premise technologies in contact centers, today’s enhancement on the premise-based technology model is delivering an exceptional digital customer experience, innovation, flexibility, and lower cost. Meet the Contact Center as a Service (CCaaS) operated on the cloud.

Service 52

Service Analytics Flexibility Automation 52

Everest Group

MAY 30, 2024

Cutting-edge digital technology is revolutionizing subscription management by providing organizations with real-time data-driven insights to enhance personalization, increase sales opportunities, optimize revenue, expand offerings, and retain customers. This has eliminated data silos and provided real-time data-driven insights.

Management 59

Management Analytics Outsourcing Customer Support 59

Go4Customer

SEPTEMBER 24, 2021

Go4customer is a specialized call center and contact center outsourcing managing call center processes for our clients. Get a free analysis of your business requirements by our experts.

Call Center 74

Call Center Outsourcing Contact Center Outsourcing Management 74