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New Forrester Wave Examines Customer Feedback Management Technology

Forrester Digital Transformation

Fully 69% of global voice-of-the-customer (VoC) and CX measurement leaders use a customer feedback management (CFM) tool, according Forrester’s 2022 global study of these leaders. That’s about the same number as the 70% who told us that their organization believes that the VoC/CX program is vital to its continued success.

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The Future of Vendor Relationship Management: Driving Value and Innovation

Zinnov

The conventional approach of managing multiple vendors can compromise effective vendor relationship management, leading to inefficiencies and reduced effectiveness. In response, forward-thinking leaders are embracing strategic IT vendor optimization. It’s about maximizing investment value through smarter utilization.

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Perficient’s Salesforce Partner Relationship Management Expertise

Perficient Digital Transformation

Leaders in the healthcare, financial services, manufacturing, and automotive industries, among others, are seeking to improve the customer experience while streamlining operations for maximum efficiency and profitability. To learn more about Perficient’s manufacturing expertise, contact our experts today.

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12 Lessons Learned while Managing Corporate Innovation

Perficient Digital Transformation

The Road to Managing Corporate Innovation. I also had the great fortune to work with a client who allowed us to set North Star Goals. About a year later, the SVP running the team left the company and I was selected to be the new leader. 12 Lessons I Learned while Managing Corporate Innovation. I had it first!”

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. You'll learn more about: Trending supply chain tech investments to consider. Forecasting techniques to manage inventory. So what’s working now?

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How to Manage Any Organization as a Network

Intelligent Management Inc.

We continue to develop and refine the Decalogue through almost thirty years of implementations, including the creation of an online platform for multi-project management to truly support an organization as a Network of Projects. Hence, managing a system means, in essence, managing its variations.

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People of Perficient: Meet Inna Suarez, Senior Project Manager

Perficient Digital Transformation

I recently connected with one of our senior project managers, Inna Suarez, to discuss what it’s like to serve Perficient’s healthcare clients. We discussed what Inna values most about Perficient’s culture and her team. Can you tell me a bit about how you serve our clients? . Healthcare Leaders Turn to Us.