Everest Group

JANUARY 22, 2024

In this blog, discover how AI influencers are changing the influencer marketing market and key factors brands should consider. Influencers now find themselves equipped with innovative means to captivate audiences, experiment with storytelling formats, and consistently produce engaging content that reflects the pulse of their followers.

Marketing 64

Marketing Design Management Service 64

3Pillar Global

MAY 6, 2024

These shifts include the emergence of low-code/no-code platforms for application development, the maturation of offerings in the RPA space, and more recently, in areas like generative AI, Vision AI, and machine learning. Tune in to the full conversation to find out why the future looks promising for innovation in the healthcare space.

Healthcare 105

Healthcare Robotics Process Automation Engineering Automation 105

Everest Group

AUGUST 29, 2022

Delivering exceptional customer experience has become essential to meet changing expectations post-pandemic. Learn what issues keep customer experience officers ( CXOs) up at night in this blog. They also are focusing on improving the employee experience (EX) to retain the talent they find.

Reduced Costs 78

Reduced Costs Analytics Impact Sourcing Outsourcing 78

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. The duality of cautious spending sentiment and continuously evolving customer expectations facing digital businesses has brought AWS to a crucial juncture. In the third quarter of 2023, AWS reported US$23.1

Analytics 59

Analytics Government Research Regulations 59

Everest Group

FEBRUARY 6, 2024

Here are the results: Survey on gen AI adoption challenges The survey findings underscore a broader enterprise sentiment where excitement for the future is tempered by the challenges of adopting gen AI into established business models. Is gen AI a step toward future innovation, or is it addressing immediate operational needs?

Government 69

Government Out-Tasking Automation Software 69

Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. Let’s explore this further.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Present and future adoption of industry clouds Industry clouds are computing platforms customized for specific industries, offering a mix of industry-specific applications, data models, and cloud services.

Service 69

Service Advisory Outsourcing Managed Services 69

Everest Group

APRIL 15, 2024

Enterprise Immersive Experience Services As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. indicating a promising future for immersive experience services across industries.

Service 59

Service Manufacturing Retail Insurance 59

Redial

APRIL 26, 2023

Of course, I wanted to have some sort of introduction to provide context and what information it could give me about the industry, which it responded: The call center industry involves companies that provide customer support services through telephone, email, live chat, or other communication channels. What is the call center industry?

Call Center 130

Call Center E-Commerce Nearshoring BPO 130

Everest Group

JULY 13, 2023

Explore GAI’s exciting future in this blog. Following the growing trend in other industries, retail and CPG enterprises are now investing in GAI to harness its potential to enhance operations and customer experience. Contact us to speak to an analyst on this topic. Let’s explore this further.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

Everest Group

JUNE 16, 2023

Learn about the current state of Generative AI adoption, the supplier landscape, and proactive actions stakeholders should take to stay at the forefront of this technology. GAI is a type of machine learning that uses neural networks to learn patterns in the input data. Contact us for questions or to have a discussion.

Pharmaceuticals 52

Pharmaceuticals Co-Sourcing Regulations Sales 52

Everest Group

SEPTEMBER 14, 2023

Uncover the risks and learn recommendations to address them in this blog. Uncover the risks and learn recommendations to address them in this blog. Any security breach or service disruption can expose corporate data and applications to cyberattacks and even damage the enterprise’s reputation and erode customer trust.

Government 64

Government Finance Risk Management Risk Management 64

Everest Group

MAY 31, 2023

From the many thought-provoking conversations that Everest Group analysts engaged in at Formation ’23, three main themes emerged about the future of insurance technology. In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry.

Insurance 52

Insurance Streamline Operations Out-Tasking Software 52

Everest Group

MARCH 24, 2023

With the economy headed for slower growth, technology is more important than ever to enable companies to better serve customers by providing hyper-personalized experiences. These emerging segments already have access to a large customer base supplemented by data insights on demographics and buying patterns.

Management 52

Management Advisory Government Reduced Costs 52

Everest Group

APRIL 3, 2024

Post-quantum cryptography (PQC) has become essential for enterprises to protect against future quantum-enabled attacks and secure digital assets and sensitive data. As discussed in our previous blog , the emergence of quantum computing poses a significant threat to current public key cryptographic methods. Let’s explore this further.

Cybersecurity 72

Cybersecurity Research Banking Collaborations 72

Everest Group

MARCH 10, 2023

Read on to learn about the coming phase of industry cloud and the key role system integrators (SIs) can play in advancing cloud adoption in insurance. The near future is industry cloud Slowly and gradually, innovation is taking a front seat in managing the IT estate for the insurance industry. Let’s explore this opportunity further.

Insurance 52

Insurance Analytics Efficiency Administrative 52

Redial

AUGUST 16, 2023

This blog will delve into four vital elements leaders must contemplate when strategizing debt collection services within on-call centers. Non-compliance can lead to legal consequences, reputational damage, and customer dissatisfaction. You can learn more about how important onboarding training is here.

Call Center 130

Call Center Service Regulations Analytics 130

Redial

MAY 10, 2023

Call centers are a vital part of many businesses, providing a direct line of communication between customers and companies. Employees must handle a high volume of calls, often dealing with frustrated or upset customers. But not only to the customers, but also your team that helps you achieve the results client’s demand.

Call Center 130

Call Center Jobbing Service 130

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options. Read on to learn more about the zero-touch claims of the future vision and how to achieve it.

Insurance 59

Insurance Analytics Right-Sizing Sourcing 59

Redial

SEPTEMBER 6, 2023

Is your company growing and knows how important customer service is to success? Companies are constantly looking for ways to improve their customer support and facilitate their operations, and one popular solution is to hire a call center. Industry Expertise: Different industries have unique customer service needs and requirements.

Call Center 100

Call Center Customer Support Flexibility Research 100

Everest Group

AUGUST 25, 2023

To learn about use cases and the potential of GAI technology, watch our webinar: Welcoming the AI Summer: How Generative AI is Transforming Experiences. In this blog, we examine the implications of GAI within the S2P framework based on the survey results and our expert insights from diligently monitoring this evolving landscape.

Analytics 52

Analytics Sourcing Out-Tasking Efficiency 52

Everest Group

MARCH 11, 2024

These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation. LEARN MORE ABOUT Top Service Providers

Service 59

Service Retail Manufacturing Banking 59

The Global Small Business Blog

MAY 6, 2022

©iStock/Nattakorn Maneerat Finding global brand desirability, according to Lisa Shiqi Yu, Genlab CEO and former digital transformation head of L’Oreal China and Elijah Whaley, VP of Marketing at Gainfluence, comes from combining superior product quality with defining your brand purpose, delivered through extraordinary customer experiences.

Marketing 198

Marketing 198

Everest Group

MAY 11, 2023

To combat a looming recession, healthcare providers will need to take strategic action, including cutting costs, investing in patient experience, embracing digital technologies, and strengthening outsourcing partnerships. Reach out to learn more on this topic or ask questions.

Healthcare 52

Healthcare Analytics Outsourcing Insurance 52

Offshore India Data Entry

APRIL 24, 2024

In this blog post, our BPO experts at Offshore India Data Entry will explore the history of BPO, its current state, and future directions, discussing its advantages, disadvantages and challenges. From its early days to its current thriving state, BPO has evolved to meet the changing needs of companies worldwide. from 2020 to 2028.

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Redial

JUNE 7, 2023

In this blog post, we will explore why Baja California continues gaining popularity as a prime nearshore destination and highlight our achievements, while thriving in this region but also being consistent. This linguistic proficiency facilitates effective communication with customers, which as you know, is fundamental. We are cool!

Nearshoring 130

Nearshoring Call Center Labor Costs BPO 130

Automation Anywhere

NOVEMBER 5, 2021

Coming up next in our blog is a new series we like to call “RPA Replay.” They can include RPA quick-tips, demos, and thought leadership from practitioners at global enterprise companies that are defining the future of work with the #1 cloud-native RPA platform—that’s us. The scene: An office cube. Gabe: Good morning, I’m Gabe Carrejo.

Banking 52

Banking Automation Marketing 52

Everest Group

JANUARY 24, 2023

Driven by new technological innovations, Artificial Intelligence (AI) translation holds the promise to reshape the customer experience by transforming conversation channels, increasing agent efficiency, and reducing the need for language specialist talent. Let’s explore its promise further. What is AI translation?

Engineering 52

Engineering BPO Efficiency Research 52

Perficient Digital Transformation

DECEMBER 22, 2023

Justin brings a very personal and fun perspective to his columns covering ecommerce, customer-focused experiences, and branding strategy. Watch, Pause and Shop: Product Placement in Streaming – The future of streaming services suggests a shift towards integrating product placement for direct purchase and personalization.

Retail 64

Retail Research Jobbing Marketing 64

Everest Group

JANUARY 12, 2024

While the future of digital assets was once uncertain, the recent surge in investments, partnerships, and pilot use cases spearheaded by banks and technology giants has laid the doubts to rest. Read on to learn more. This holds particularly true for cryptocurrencies, stablecoins, and Central Bank Digital Currencies (CBDCs).

Banking 64

Banking Retail Insurance Collaborations 64

Everest Group

MAY 24, 2023

As the insurance industry undergoes a paradigm shift post-pandemic, digital transformation can improve customer experience and engagement. Read on to learn more. Partnering with service providers will help insurers overcome barriers and improve efficiencies. Reach out directly to discuss or for more information.

Insurance 52

Insurance Risk Management Risk Management Analytics 52

Amzur

MAY 9, 2024

Customer Support Ticketing: If your business directly deals with customers, engaging them and personalizing your approach is paramount. Customer Support Ticketing: If your business directly deals with customers, engaging them and personalizing your approach is paramount. Isn’t it?

Automation 83

Automation Inventory Management Robotics Process Automation Sales 83

Everest Group

JULY 19, 2023

To learn valuable insights from our analysts who attended the leadership presentations, read on. The initiative emphasizes innovation and new technology solutions, increasing brand awareness and customer engagement. The company’s digital workplace strategy emerged as one of the key themes attracting our attention.

Cybersecurity 52

Cybersecurity Human Resources Government Collaborations 52

31 West

NOVEMBER 25, 2023

This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions. Drawing on various methods and sources, we’ll explore how effective ITSM can revolutionize the educational experience.

Management 130

Management Service Administrative Research 130

IBM Services

FEBRUARY 23, 2024

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately.

Healthcare 102

Healthcare Customer Service Analytics E-Commerce 102

IBM Services

APRIL 19, 2024

This blog series discusses the complex tasks energy utility companies face as they shift to holistic grid asset management to manage through the energy transition. Technicians can resolve technical issues faster, improving asset usage and reducing asset downtime.

Management 91

Management Energy & Utilities Cybersecurity Risk Management 91

Perficient Digital Transformation

AUGUST 8, 2022

Your customers want to live the digital-first lifestyle, especially when it comes to interacting with your brand. Your company’s organizational change management (OCM) processes must be addressed and set before you can choose the right technology to implement and create a seamless digital customer experience.

Management 111

Management 111