Everest Group

OCTOBER 31, 2023

The adoption of generative AI technology poses four major types of threats to enterprises: data privacy and security, reliability and explainability, responsibility and ownership, and bias and ethics. Learn more about evaluating generative AI risk to gain an edge in this blog.

Risk Management 64

Risk Management Risk Management Government Management 64

Everest Group

OCTOBER 17, 2023

Several emerging key generative AI (GAI) trends can profoundly impact automation, productivity, and human expertise, but harnessing GAI’s many opportunities will come with risks that will require enterprises to make complex choices and strategically adapt. Read this blog for valuable insights to prepare for this new frontier.

Banking 59

Banking Human Resources Automation Insurance 59

Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

3Pillar Global

MAY 6, 2024

Root causes include a dearth of incentives for payers and providers to innovate on their services, an inability to attract engineering and product expertise to the space, and increasingly ossified systems that increase tech debt and hamper innovation. Recent years, however, have seen a number of positive shifts in the healthcare landscape.

Healthcare 105

Healthcare Robotics Process Automation Engineering Automation 105

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. Reach out to discuss cloud and the opportunities service providers can offer.

Service 69

Service Advisory Outsourcing Managed Services 69

IBM Services

MARCH 25, 2024

The global adoption of generative AI is upon us, and it’s essential for marketing organizations to understand and play in this space to stay competitive. With content demands expected to grow in the next few years, organizations need to create more content at a faster pace to meet customer expectations and business needs.

Out-Tasking 103

Out-Tasking Management Efficiency Marketing 103

Amzur

MAY 9, 2024

Both RPA and AI technologies benefit businesses, including reduced operational costs and improved accuracy, and they can free up human employees to focus on more strategic tasks. However, choosing between RPA and AI can be challenging, as each has unique strengths for different business processes. Isn’t it?

Automation 83

Automation Inventory Management Robotics Process Automation Sales 83

IBM Services

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Customer Service 124

Customer Service Service Automation Management 124

IBM Services

FEBRUARY 13, 2024

Generative AI ( artificial intelligence ) promises a similar leap in productivity and the emergence of new modes of working and creating. Generative AI represents a significant advancement in deep learning and AI development, with some suggesting it’s a move towards developing “ strong AI.”

Out-Tasking 122

Out-Tasking Design Automation Sales 122

IBM Services

FEBRUARY 12, 2024

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed.

E-Commerce 100

E-Commerce Retail Manufacturing Analytics 100

IBM Services

JANUARY 11, 2024

Look behind the scenes of any slick mobile application or commercial interface, and deep beneath the integration and service layers of any major enterprise’s application architecture, you will likely find mainframes running the show. So much so that many companies are afraid to make substantive changes to them.

Co-Sourcing 106

Co-Sourcing Banking Automation Design 106

IBM Services

APRIL 18, 2024

A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. But, unlike humans, AGIs don’t experience fatigue or have biological needs and can constantly learn and process information at unimaginable speeds.

Research 94

Research Out-Tasking Manufacturing E-Commerce 94

Redial

JULY 13, 2023

Driven by technological advancements, changing customer expectations, and regulatory developments which are only a few of the biggest elements to consider. Join us on this blog to discuss five key trends setting the terms. Customers now expect seamless, personalized, and convenient experiences across various touchpoints.

Banking 100

Banking Cybersecurity Advisory Nearshoring 100

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 59

Marketing Service Insurance Finance 59

IBM Services

JANUARY 22, 2024

IDC predicts a surge in AI-enabled automation , reducing the need for human operations intervention by 70% by 2027​​ However, AI is also a disruptor, necessitating advanced infrastructure to meet data-intensive computational demands. This isn’t to suggest that disruption is a negative attribute.

Efficiency 107

Efficiency Automation Software Marketing 107

3Pillar Global

DECEMBER 4, 2023

According to a recent Gartner report, generative AI falls into two categories : everyday and game-changing: Everyday AI focuses on improving productivity, enabling workers to perform existing tasks faster and more efficiently. Game-changing AI focuses on creativity. This is the recipe for generative AI success.

Service 98

Service Engineering Efficiency Design 98

IBM Services

FEBRUARY 23, 2024

Conversational artificial intelligence (AI) leads the charge in breaking down barriers between businesses and their audiences. This class of AI-based tools, including chatbots and virtual assistants, enables seamless, human-like and personalized exchanges.

Healthcare 102

Healthcare Customer Service Analytics E-Commerce 102

Amzur

MAY 7, 2024

NetSuite, for instance, is changing the game with cutting-edge artificial intelligence (AI) capabilities. NetSuite’s AI goes beyond basic automation. However, navigating complex implementations, customizations, and maximizing AI functionalities can benefit from specialized expertise.

Out-Tasking 92

Out-Tasking Advisory Automation Analytics 92

3Pillar Global

JANUARY 2, 2024

Building a generative AI proof-of-concept is relatively low cost. New frameworks for ensuring trustworthiness and preparedness are emerging to meet the needs of companies competing in the AI economy. Model operationalization (ModelOps) encompasses all advanced analytics decisions within the organization, including your AI models.

Engineering 105

Engineering Collaborations Analytics Government 105

Everest Group

JANUARY 24, 2023

Driven by new technological innovations, Artificial Intelligence (AI) translation holds the promise to reshape the customer experience by transforming conversation channels, increasing agent efficiency, and reducing the need for language specialist talent. What is AI translation? Let’s explore its promise further.

Engineering 52

Engineering BPO Efficiency Research 52

31 West

APRIL 16, 2024

Research shows customer support is poor in many universities and colleges. Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. Institutions should offer training to improve their customer service teams.

Customer Service 130

Customer Service Service Call Center Customer Support 130

Redial

JANUARY 25, 2023

But at a faster pace, technology and systems operated by fully capable AI have risen to change the rules, as some specialists think. We have talked about how other tools powered by AI have aided multiple tasks in industries like software development and nearshore call centers. Recently, everyone has been talking about ChatGPT.

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

Everest Group

JUNE 27, 2023

For more insights, read this blog. Reach out to us directly to learn more. Service providers also have opportunities to display market-leading thought leadership, influence technology decisions by becoming strategic partners, and build long-term senior stakeholder relationships through consulting. through 2025.

Supply Chain Management 52

Supply Chain Management Human Resources Accounting Manufacturing 52

IBM Services

APRIL 1, 2024

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Addressing customer inquiries with an AI-driven chatbot ChatGPT distinguished itself as the first publicly accessible GenAI-powered virtual chatbot.

Analytics 82

Analytics Sales Out-Tasking Automation 82

Everest Group

JULY 19, 2023

The 2023 Unisys Analyst and Advisor Event provided a platform to showcase the company’s commitment to innovation and forward-thinking approach, exemplified by its new branding image in the IT services sector released last year. To learn valuable insights from our analysts who attended the leadership presentations, read on.

Cybersecurity 52

Cybersecurity Human Resources Government Collaborations 52

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Others may want to exercise and experiment with a few use cases and learn more before making larger investments.

Data Entry 103

Data Entry Right-Sizing Robotics Process Automation Automation 103

IBM Services

FEBRUARY 28, 2024

Successful strategic sourcing often results in process optimization, cost management, customer satisfaction, risk management , increased sustainability and other benefits. This helps reduce errors to improve data quality and response times to questions, which improves customer and supplier satisfaction. Sourcing is getting smarter.

Sourcing 102

Sourcing Supply Chain Management Strategic Sourcing Automation 102

IBM Services

FEBRUARY 26, 2024

Accelerating AI adoption and skills for the telecoms sector The AI skills gap is very real: executives estimate that 40% of their workforce will need to reskill as a result of implementing AI and automation over the next three years. The telecom industry is no exception.

Automation 100

Automation Retail Banking Efficiency 100

Everest Group

MARCH 17, 2023

The rise of generative Artificial Intelligence (AI) has been nothing short of a technological revolution. As we dive deeper into generative AI, we can’t ignore the elephant in the room: How will it impact enterprise Trust and Safety (T&S) policies and operations? Let’s explore this further.

Collaborations 52

Collaborations Regulations Service Accounting 52

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. About Jira Jira Service Management is a product offered by Atlassian.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

IBM Services

APRIL 5, 2024

In today’s rapidly changing landscape, delivering higher-quality products to the market faster is essential for success. Enterprises are increasingly turning to generative artificial intelligence (gen AI) to drive operational efficiencies, accelerate business decisions and foster growth.

Manufacturing 69

Manufacturing Design Efficiency Sourcing 69

Everest Group

MAY 24, 2023

As the insurance industry undergoes a paradigm shift post-pandemic, digital transformation can improve customer experience and engagement. Partnering with service providers will help insurers overcome barriers and improve efficiencies. Partnering with service providers will help insurers overcome barriers and improve efficiencies.

Insurance 52

Insurance Risk Management Risk Management Analytics 52

IBM Services

DECEMBER 15, 2023

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. Customer loyalty is waning, spurred on by the COVID-19 pandemic, social influences and the ease of switching brands. Customer service is a necessary component of this strategy.

Customer Service 73

Customer Service Service Call Center Customer Support 73

IBM Services

MAY 6, 2024

IBM and AWS study: Less than 25% of current generative AI projects are being secured The enterprise world has long operated on the notion that trust is the currency of good business. But as AI transforms and redefines how businesses operate and how customers interact with them, trust in technology must be built.

Government 64

Government Cybersecurity Collaborations Software 64

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Marketing 98

Marketing Out-Tasking Analytics Automation 98

Everest Group

MARCH 10, 2023

Read on to learn about the coming phase of industry cloud and the key role system integrators (SIs) can play in advancing cloud adoption in insurance. Cloud computing presents a huge opportunity for insurers to drive growth, improve efficiency, and deliver innovation, among other benefits. Let’s explore this opportunity further.

Insurance 52

Insurance Analytics Efficiency Administrative 52

Everest Group

MAY 8, 2023

Read on to learn the main takeaways from our analysts who attended the recent event. You can also reach out to us to learn more. Generative Artificial Intelligence (GAI) Generative AI stole the show with widespread discussion on the technology in every corner of the trade show floor that continued at social gatherings.

Cybersecurity 52

Cybersecurity Regulations Management Software 52