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5 Trends to Look Out for in the Banking Business

Redial

Is no news that the banking and finance industry ae facing some constant needs to adapt and continue to offer modern solutions. Driven by technological advancements, changing customer expectations, and regulatory developments which are only a few of the biggest elements to consider. And will continue to do it.

Banking 100
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Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery | Blog

Everest Group

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery.

Service 59
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Retailers can tap into generative AI to enhance support for customers and employees

IBM Services

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. A recent forecast by the research analyst firm IHL Group predicts that generative AI will have a total financial impact of USD 9.2

Retail 94
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Banking Operations – Services PEAK Matrix® Assessment 2023

Everest Group

Banking Operations – Services PEAK Matrix® Assessment The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments.

Banking 52
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Digital transformation in fintech: understanding its impact

The Scalers

Digital transformation has revolutionised the fintech industry, making it more customer-focused and innovative. By offering services online, financial organisations can streamline processes and delight everyone — from stakeholders to end-users.

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The Power of Generative AI for Financial Services

Perficient Digital Transformation

As the financial services industry continues to evolve, companies are looking for ways to stay ahead of the competition and increase their market share. We understand the complexities of the industry and are here to make the process of integrating Generative AI as seamless as possible.

Service 59
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Conversational AI use cases for enterprises

IBM Services

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention.