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Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery | Blog

Everest Group

As digital CX continues to grow in importance, strategic business outcomes – aimed at establishing a genuine partnership between enterprise and providers based on mutual trust – are set to redefine the measurement of success. Amid these advancements, achieving outcomes for enterprise businesses has become more crucial than ever.

Service 59
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Capital Markets Operations – Services PEAK Matrix® Assessment 2023

Everest Group

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

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Capital Markets Operations – Services PEAK Matrix® Assessment 2023

Everest Group

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

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9 Healthcare Trends For 2024

Perficient Digital Transformation

Our experts are closely monitoring nine healthcare trends that are shaping industry leaders’ strategies in 2024. And this year is especially interesting, because some of the biggest and fastest healthcare industry shifts in decades are happening right now. Instead, AI serves as a strategy enabler.

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What If Loyalty Is About Building Trust, Not Accumulating Points? An Interview with Justin Huckins

Perficient Digital Transformation

Listen to the new episode of What If? Subscribe Where You Listen Apple | Spotify | Amazon | Google | Stitcher Meet our Guest Justin is a Director of Digital Strategy and Innovation at Perficient with a focus on mar-tech, automotive, loyalty and overall digital strategy. Listen up, brand strategists!

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Generative AI and Cloud Integration Keep Mainframes Alive in the BFSI Industry | Blog

Everest Group

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. Read on for insights from the survey or get in touch. Are BFSI firms really ditching mainframes?

Banking 64
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Unleashing IT Industry Growth Potential with Asset-Based Business Models | Blog

Everest Group

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Amid these challenges, the asset-based business model is attracting attention.